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.Windows XP update site not connecting..

Discussion in 'Internet Explorer' started by kraut, Apr 15, 2010.

  1. kraut

    kraut Flightless Bird

    The last couple days when I try to connect to the Windows XP Update
    site at http://windowsupdate.microsoft.com/ I get an "Internet
    Explorer cannot display the webpage" error message. It worked fine
    before. I have no problem connecting to other sites whether Microsoft
    sites or non MS sites. I hit the "diagnose connection" box that came
    up along with the error message and it said there was no problem with
    my internet (DSL) connection.

    I was running MSIE version 8 for a couple weeks BEFORE I started
    having this problem and had no problems with installing updates.

    I am running:

    Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 3 Build 2600
    System Type X86-based PC
    Internet Explorer
    Version 8.0.6001.18702
    Build 86001

    My wife's system which has Vista with MSIE 7 I believe with a dialup
    connection at a different site and different phone line has no problem
    connecting to the Vista update site and installing updates for what it
    is worth.

    Any suggestions or help on what may be causing this and how to remedy
    would be greatly appreciated. Keep in mine that I am a non expert or
    whatever when it comes to what makes this system or the programs run.

    Thanks much.
     
  2. Twayne

    Twayne Flightless Bird

    In news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com,
    kraut <kraut3852@yahoo.comg> typed:

    > The last couple days when I try to connect to the Windows
    > XP Update site at http://windowsupdate.microsoft.com/ I get
    > an "Internet Explorer cannot display the webpage" error
    > message. It worked fine before. I have no problem
    > connecting to other sites whether Microsoft sites or non MS
    > sites. I hit the "diagnose connection" box that came up
    > along with the error message and it said there was no
    > problem with my internet (DSL) connection.


    Is there any chance you restricted the site by accident?
    Check by opening IE and click Tools; Internet Options.
    Click the Security tab.
    Click on Restricted Sites.
    Click the Sites button.
    Go through the list and make sure the microsoft update web
    address is NOT listed there. It's a long list, but it's
    alphabetical, so it's not too hard to check it. IF it's there,
    remove it from the Restricted Sites and check to see if it
    works now.

    If no luck, those symptoms sound like a good possibility for a
    virus or other malware. Update and run your Antivirus
    program, and then all of the anti-spyware programs you have
    available to you. Be sure to update them before using them.
    If still no luck, post back with the results, plus include
    the name and versions of:
    Your Antivirus program
    Your antispyware programs
    Your firewall
    Any other Security programs, like WinPatrol, etc. etc..
    The most recent changes, and dates, of the last couple
    installs, uninstalls, customizations you have done from the
    date this problem showed up, going back say 2 weeks.
    Date this problem showed up.
    Any other problems that may be happening on the computer
    whether you think they are related or not.

    With the preceding work done and the above information, it's
    likely someone here is going to be able to help you out.
    >
    > I was running MSIE version 8 for a couple weeks BEFORE I
    > started having this problem and had no problems with
    > installing updates.


    According to the list below you are still using IE8; right? So
    am I.
    >

    ....
    > Microsoft Windows XP Home Edition
    > Version 5.1.2600 Service Pack 3 Build 2600
    > System Type X86-based PC
    > Internet Explorer
    > Version 8.0.6001.18702
    > My wife's system which has Vista with MSIE 7 I believe with
    > a dialup connection at a different site and different phone
    > line has no problem connecting to the Vista update site and
    > installing updates for what it is worth.


    Other than proving that the update site works, your wif'es
    machine has little other meaning w/r to your problem.

    >
    > Any suggestions or help on what may be causing this and how
    > to remedy would be greatly appreciated. Keep in mine that
    > I am a non expert or whatever when it comes to what makes
    > this system or the programs run.
    >
    > Thanks much.


    HTH,

    Twayne`
     
  3. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "kraut" <kraut3852@yahoo.comg> wrote in message
    news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com...
    >
    >
    >
    >
    > The last couple days when I try to connect to the Windows XP Update
    > site at http://windowsupdate.microsoft.com/ I get an "Internet
    > Explorer cannot display the webpage" error message. It worked fine
    > before. I have no problem connecting to other sites whether Microsoft
    > sites or non MS sites. I hit the "diagnose connection" box that came
    > up along with the error message and it said there was no problem with
    > my internet (DSL) connection.



    Unfortunately that isn't a very good diagnostic for this symptom.

    Moreover for that particular URL there are some immediate redirects so you
    might as well start past them, since failure to find the first site name may
    not be the cause of your problem symptom.

    For example telnet + HEAD / HTTP/1.1 shows this:

    Content-Location: http://windowsupdate.microsoft.com/Default.htm

    That suggests that there is a script redirect buried in that "page"...

    <script Language="javascript" Src="redirect.js"></script>

    In the <noscript> element you can find

    <A
    href="http://v4.windowsupdate.microsoft.com/en/dialog_learnabout.asp?topic=0&
    amp;noscripting=true">Tell me about active scripting and ActiveX
    controls</a>

    (Tip: delete the amp; symbolic name to leave the ampersand as is if you
    want to try that link. However, it doesn't help your cause.)

    So we would actually have to download that redirect.js script file and
    manually interpret it to see where it might have taken you.

    All this suggests that you need to pay very close attention to *all* your
    symptoms. The most useful clues will be seen in the Status bar, so
    maximize your window to maximize how much you can see in there. Maximize
    it rather than use Fullscreen because there may be more information about
    the transitions being made to be seen in the Address bar, the Title bar, the
    Tab label, as well as the Status bar and the display area. You could also
    slow down what you would see in there by setting Active Scripting, Script
    ActiveX controls marked safe for scripting* and Run ActiveX controls and
    plug-ins (all 3) to Prompt (instead of Enable). Hint: doubleclick on
    the security zone icon in the Status bar to open the Security Settings
    dialog if you want to make such changes.


    HTH

    Robert Aldwinckle
    ---


    >
    > I was running MSIE version 8 for a couple weeks BEFORE I started
    > having this problem and had no problems with installing updates.
    >
    > I am running:
    >
    > Microsoft Windows XP Home Edition
    > Version 5.1.2600 Service Pack 3 Build 2600
    > System Type X86-based PC
    > Internet Explorer
    > Version 8.0.6001.18702
    > Build 86001
    >
    > My wife's system which has Vista with MSIE 7 I believe with a dialup
    > connection at a different site and different phone line has no problem
    > connecting to the Vista update site and installing updates for what it
    > is worth.
    >
    > Any suggestions or help on what may be causing this and how to remedy
    > would be greatly appreciated. Keep in mine that I am a non expert or
    > whatever when it comes to what makes this system or the programs run.
    >
    > Thanks much.
    >
    >
     
  4. kraut

    kraut Flightless Bird

    On Thu, 15 Apr 2010 14:07:21 -0400, "Twayne" <nobody@spamcop.net>
    wrote:

    >In news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com,
    >kraut <kraut3852@yahoo.comg> typed:
    >
    >> The last couple days when I try to connect to the Windows
    >> XP Update site at http://windowsupdate.microsoft.com/ I get
    >> an "Internet Explorer cannot display the webpage" error
    >> message. It worked fine before. I have no problem
    >> connecting to other sites whether Microsoft sites or non MS
    >> sites. I hit the "diagnose connection" box that came up
    >> along with the error message and it said there was no
    >> problem with my internet (DSL) connection.

    >
    >Is there any chance you restricted the site by accident?
    > Check by opening IE and click Tools; Internet Options.
    > Click the Security tab.
    > Click on Restricted Sites.
    > Click the Sites button.
    >Go through the list and make sure the microsoft update web
    >address is NOT listed there. It's a long list, but it's
    >alphabetical, so it's not too hard to check it. IF it's there,
    >remove it from the Restricted Sites and check to see if it
    >works now.
    >
    >If no luck, those symptoms sound like a good possibility for a
    >virus or other malware. Update and run your Antivirus
    >program, and then all of the anti-spyware programs you have
    >available to you. Be sure to update them before using them.
    > If still no luck, post back with the results, plus include
    >the name and versions of:
    > Your Antivirus program
    > Your antispyware programs
    > Your firewall
    > Any other Security programs, like WinPatrol, etc. etc..
    > The most recent changes, and dates, of the last couple
    >installs, uninstalls, customizations you have done from the
    >date this problem showed up, going back say 2 weeks.
    > Date this problem showed up.
    > Any other problems that may be happening on the computer
    >whether you think they are related or not.
    >
    >With the preceding work done and the above information, it's
    >likely someone here is going to be able to help you out.
    >>
    >> I was running MSIE version 8 for a couple weeks BEFORE I
    >> started having this problem and had no problems with
    >> installing updates.

    >
    >According to the list below you are still using IE8; right? So
    >am I.
    >>

    >...
    >> Microsoft Windows XP Home Edition
    >> Version 5.1.2600 Service Pack 3 Build 2600
    >> System Type X86-based PC
    >> Internet Explorer
    >> Version 8.0.6001.18702
    >> My wife's system which has Vista with MSIE 7 I believe with
    >> a dialup connection at a different site and different phone
    >> line has no problem connecting to the Vista update site and
    >> installing updates for what it is worth.

    >
    >Other than proving that the update site works, your wif'es
    >machine has little other meaning w/r to your problem.
    >
    >>
    >> Any suggestions or help on what may be causing this and how
    >> to remedy would be greatly appreciated. Keep in mine that
    >> I am a non expert or whatever when it comes to what makes
    >> this system or the programs run.
    >>
    >> Thanks much.

    >
    >HTH,
    >
    >Twayne`
    >



    Hard to read when the post is entertwined with thr original post but
    here goes.

    There are no sites listed under restricted site and I would not have
    known how to before your post and the level of whatever the restricted
    sites are is set to high.

    I am running MSIE as it was installed. I am not one to tinker with
    things when I have no idea what they are for.

    As for virus programs the system has AVG Free I think they said which
    is set to update the virus daily although I have no idea why it would
    want to update a virus.

    Also I just ran it this AM and told it to scan the whole computer I
    think it was and it said the thing did not have any virus.
     
  5. Neil Harrington

    Neil Harrington Flightless Bird

    "kraut" <kraut3852@yahoo.comg> wrote in message
    news:4bmes5te6r95s2till9b4segrhhm2h2i3a@4ax.com...


    >
    > As for virus programs the system has AVG Free I think they said which
    > is set to update the virus daily although I have no idea why it would
    > want to update a virus.


    Antivirus programs update the virus DEFINITIONS (not the viruses themselves)
    frequently in the attempt to catch all the latest viruses -- new viruses are
    coming out all the time.
     
  6. Dan

    Dan Flightless Bird

    I would suggest you get Malwarebytes Anti-Malware and run it, your AVG won't
    find most malware because it's not classed as a virus. I've had to fix a few
    PCs recently that had variants of the Zlob infection on them which prevented
    IE from accessing Windows Updates as well as most of the major AV and
    malware removal sites, it does this by changing the DNS settings in Windows
    to point to DNS servers that return invalid IPs for those sites. You may
    have to download Anti-Malware using another PC and copy it across to the
    infected one, and run it in safe mode as this is most likely to stop the
    components loading that will prevent Anti-Malware from running (quite a few
    of these infections will block most tools that can remove them from running
    at all, making removal tricky).

    You can get Anti-Malware from http://www.malwarebytes.org/ - just download
    the free version.


    Also check your hosts files (c:/windows\system32\drivers\hosts) to see if
    you have any entries in there with MS site hostnames, if so delete those
    lines as they are local DNS mappings that will override the real DNS results
    and are occassionally inserted by malware as another way to try and block
    access to Windows Update.

    Dan


    "kraut" <kraut3852@yahoo.comg> wrote in message
    news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com...
    >
    >
    >
    >
    > The last couple days when I try to connect to the Windows XP Update
    > site at http://windowsupdate.microsoft.com/ I get an "Internet
    > Explorer cannot display the webpage" error message. It worked fine
    > before. I have no problem connecting to other sites whether Microsoft
    > sites or non MS sites. I hit the "diagnose connection" box that came
    > up along with the error message and it said there was no problem with
    > my internet (DSL) connection.
    >
    > I was running MSIE version 8 for a couple weeks BEFORE I started
    > having this problem and had no problems with installing updates.
    >
    > I am running:
    >
    > Microsoft Windows XP Home Edition
    > Version 5.1.2600 Service Pack 3 Build 2600
    > System Type X86-based PC
    > Internet Explorer
    > Version 8.0.6001.18702
    > Build 86001
    >
    > My wife's system which has Vista with MSIE 7 I believe with a dialup
    > connection at a different site and different phone line has no problem
    > connecting to the Vista update site and installing updates for what it
    > is worth.
    >
    > Any suggestions or help on what may be causing this and how to remedy
    > would be greatly appreciated. Keep in mine that I am a non expert or
    > whatever when it comes to what makes this system or the programs run.
    >
    > Thanks much.
    >
    >
     
  7. Twayne

    Twayne Flightless Bird

    In news:8493CADD-C557-4EC7-91B4-7984D2673BE1@microsoft.com,
    Dan <news@worldofspack.com> typed:
    > I would suggest you get Malwarebytes Anti-Malware and run
    > it, your AVG won't find most malware because it's not
    > classed as a virus. I've had to fix a few PCs recently that
    > had variants of the Zlob infection on them which prevented
    > IE from accessing Windows Updates as well as most of the
    > major AV and malware removal sites, it does this by
    > changing the DNS settings in Windows to point to DNS
    > servers that return invalid IPs for those sites. You may
    > have to download Anti-Malware using another PC and copy it
    > across to the infected one, and run it in safe mode as this
    > is most likely to stop the components loading that will
    > prevent Anti-Malware from running (quite a few of these
    > infections will block most tools that can remove them from
    > running at all, making removal tricky).
    > You can get Anti-Malware from http://www.malwarebytes.org/ -
    > just download the free version.
    >
    >
    > Also check your hosts files
    > (c:/windows\system32\drivers\hosts) to see if you have any
    > entries in there with MS site hostnames, if so delete those
    > lines as they are local DNS mappings that will override the
    > real DNS results and are occassionally inserted by malware
    > as another way to try and block access to Windows Update.
    > Dan


    Caveat: I'd like to just add about the Hosts file: If you
    have downloaded one to use, as many do, be careful of removing
    EVERY microsoft entry! Only delete valid addresses that you
    recognize. There may be several MS addresses in there but
    they are actually redirectors and other malware of varying
    types that are good to avoid.

    But if you've never done that, the Hosts file is probably
    fairly small and won't contaim many entries.
    Also, unless there is a VERY good, known reason for it, you
    should NOT see anything but "127.0.0.1" in the left column of
    IP numbers. Anything else is a redirect you normally wouldn't
    want.

    HTH,

    Twayne`
     
  8. kraut

    kraut Flightless Bird

    Re: .Windows XP update site not connecting.. Update for "Dan" <news@worldofspack.com>

    Dan I DLed and ran Anti-Malware and it did find infected things which
    I deleted and restarted system. Tryed to connect to the Windows
    Update site and it worked fine thanks to you. I really appreciate
    your help.

    Below is a log of what the prog found for your info:

    *********************

    Malwarebytes' Anti-Malware 1.45
    www.malwarebytes.org

    Database version: 3996

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    4/16/2010 11:28:44 AM
    mbam-log-2010-04-16 (11-28-44).txt

    Scan type: Quick scan
    Objects scanned: 102201
    Time elapsed: 3 minute(s), 40 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 5
    Folders Infected: 0
    Files Infected: 5

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    Good: (0) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    Good: (0) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    Good: (0) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    Quarantined and deleted successfully.

    Files Infected:
    C:/WINDOWS\Ssedia.exe (Trojan.Fraudpack) -> Quarantined and deleted
    successfully.
    C:/WINDOWS\system32\spool\prtprocs\w32x86\00000b9e.tmp
    (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:/WINDOWS\system32\spool\prtprocs\w32x86\000048e2.tmp
    (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:/WINDOWS\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job
    (Trojan.Downloader) -> Quarantined and deleted successfully.
    C:/WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
    (Trojan.Downloader) -> Quarantined and deleted successfully.

    *******************


    On Fri, 16 Apr 2010 09:39:50 +0100, "Dan" <news@worldofspack.com>
    wrote:

    >I would suggest you get Malwarebytes Anti-Malware and run it, your AVG won't
    >find most malware because it's not classed as a virus. I've had to fix a few
    >PCs recently that had variants of the Zlob infection on them which prevented
    >IE from accessing Windows Updates as well as most of the major AV and
    >malware removal sites, it does this by changing the DNS settings in Windows
    >to point to DNS servers that return invalid IPs for those sites. You may
    >have to download Anti-Malware using another PC and copy it across to the
    >infected one, and run it in safe mode as this is most likely to stop the
    >components loading that will prevent Anti-Malware from running (quite a few
    >of these infections will block most tools that can remove them from running
    >at all, making removal tricky).
    >
    >You can get Anti-Malware from http://www.malwarebytes.org/ - just download
    >the free version.
    >
    >
    >Also check your hosts files (c:/windows\system32\drivers\hosts) to see if
    >you have any entries in there with MS site hostnames, if so delete those
    >lines as they are local DNS mappings that will override the real DNS results
    >and are occassionally inserted by malware as another way to try and block
    >access to Windows Update.
    >
    >Dan
    >
    >
    >"kraut" <kraut3852@yahoo.comg> wrote in message
    >news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com...
    >>
    >>
    >>
    >>
    >> The last couple days when I try to connect to the Windows XP Update
    >> site at http://windowsupdate.microsoft.com/ I get an "Internet
    >> Explorer cannot display the webpage" error message. It worked fine
    >> before. I have no problem connecting to other sites whether Microsoft
    >> sites or non MS sites. I hit the "diagnose connection" box that came
    >> up along with the error message and it said there was no problem with
    >> my internet (DSL) connection.
    >>
    >> I was running MSIE version 8 for a couple weeks BEFORE I started
    >> having this problem and had no problems with installing updates.
    >>
    >> I am running:
    >>
    >> Microsoft Windows XP Home Edition
    >> Version 5.1.2600 Service Pack 3 Build 2600
    >> System Type X86-based PC
    >> Internet Explorer
    >> Version 8.0.6001.18702
    >> Build 86001
    >>
    >> My wife's system which has Vista with MSIE 7 I believe with a dialup
    >> connection at a different site and different phone line has no problem
    >> connecting to the Vista update site and installing updates for what it
    >> is worth.
    >>
    >> Any suggestions or help on what may be causing this and how to remedy
    >> would be greatly appreciated. Keep in mine that I am a non expert or
    >> whatever when it comes to what makes this system or the programs run.
    >>
    >> Thanks much.
    >>
    >>

    >
    >
     
  9. Dan

    Dan Flightless Bird

    Re: .Windows XP update site not connecting.. Update for "Dan" <news@worldofspack.com>

    Glad I could help. They're a tricky thing to get rid of sometimes. The
    following lines were stopping you connecting to the MS servers:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    Quarantined and deleted successfully.


    These registry entries were forcing all DNS requests to the IP addresses
    shown, and these servers were returning either invalid IP addresses or
    simply no response at all for the Windows Update hostnames (and probably a
    lot more too!).

    Dan


    "kraut" <kraut3852@yahoo.comg> wrote in message
    news:kq3hs5pm3qj71bd7te3jvkgiavef7s616i@4ax.com...
    >
    > Dan I DLed and ran Anti-Malware and it did find infected things which
    > I deleted and restarted system. Tryed to connect to the Windows
    > Update site and it worked fine thanks to you. I really appreciate
    > your help.
    >
    > Below is a log of what the prog found for your info:
    >
    > *********************
    >
    > Malwarebytes' Anti-Malware 1.45
    > www.malwarebytes.org
    >
    > Database version: 3996
    >
    > Windows 5.1.2600 Service Pack 3
    > Internet Explorer 8.0.6001.18702
    >
    > 4/16/2010 11:28:44 AM
    > mbam-log-2010-04-16 (11-28-44).txt
    >
    > Scan type: Quick scan
    > Objects scanned: 102201
    > Time elapsed: 3 minute(s), 40 second(s)
    >
    > Memory Processes Infected: 0
    > Memory Modules Infected: 0
    > Registry Keys Infected: 0
    > Registry Values Infected: 0
    > Registry Data Items Infected: 5
    > Folders Infected: 0
    > Files Infected: 5
    >
    > Registry Data Items Infected:
    > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    > Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    > Good: (0) -> Quarantined and deleted successfully.
    > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    > Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    > Good: (0) -> Quarantined and deleted successfully.
    > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    > Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    > Good: (0) -> Quarantined and deleted successfully.
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    > Quarantined and deleted successfully.
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    > Quarantined and deleted successfully.
    >
    > Files Infected:
    > C:/WINDOWS\Ssedia.exe (Trojan.Fraudpack) -> Quarantined and deleted
    > successfully.
    > C:/WINDOWS\system32\spool\prtprocs\w32x86\00000b9e.tmp
    > (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    > C:/WINDOWS\system32\spool\prtprocs\w32x86\000048e2.tmp
    > (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    > C:/WINDOWS\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job
    > (Trojan.Downloader) -> Quarantined and deleted successfully.
    > C:/WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
    > (Trojan.Downloader) -> Quarantined and deleted successfully.
    >
    > *******************
    >
    >
    > On Fri, 16 Apr 2010 09:39:50 +0100, "Dan" <news@worldofspack.com>
    > wrote:
    >
    >>I would suggest you get Malwarebytes Anti-Malware and run it, your AVG
    >>won't
    >>find most malware because it's not classed as a virus. I've had to fix a
    >>few
    >>PCs recently that had variants of the Zlob infection on them which
    >>prevented
    >>IE from accessing Windows Updates as well as most of the major AV and
    >>malware removal sites, it does this by changing the DNS settings in
    >>Windows
    >>to point to DNS servers that return invalid IPs for those sites. You may
    >>have to download Anti-Malware using another PC and copy it across to the
    >>infected one, and run it in safe mode as this is most likely to stop the
    >>components loading that will prevent Anti-Malware from running (quite a
    >>few
    >>of these infections will block most tools that can remove them from
    >>running
    >>at all, making removal tricky).
    >>
    >>You can get Anti-Malware from http://www.malwarebytes.org/ - just
    >>download
    >>the free version.
    >>
    >>
    >>Also check your hosts files (c:/windows\system32\drivers\hosts) to see if
    >>you have any entries in there with MS site hostnames, if so delete those
    >>lines as they are local DNS mappings that will override the real DNS
    >>results
    >>and are occassionally inserted by malware as another way to try and block
    >>access to Windows Update.
    >>
    >>Dan
    >>
    >>
    >>"kraut" <kraut3852@yahoo.comg> wrote in message
    >>news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com...
    >>>
    >>>
    >>>
    >>>
    >>> The last couple days when I try to connect to the Windows XP Update
    >>> site at http://windowsupdate.microsoft.com/ I get an "Internet
    >>> Explorer cannot display the webpage" error message. It worked fine
    >>> before. I have no problem connecting to other sites whether Microsoft
    >>> sites or non MS sites. I hit the "diagnose connection" box that came
    >>> up along with the error message and it said there was no problem with
    >>> my internet (DSL) connection.
    >>>
    >>> I was running MSIE version 8 for a couple weeks BEFORE I started
    >>> having this problem and had no problems with installing updates.
    >>>
    >>> I am running:
    >>>
    >>> Microsoft Windows XP Home Edition
    >>> Version 5.1.2600 Service Pack 3 Build 2600
    >>> System Type X86-based PC
    >>> Internet Explorer
    >>> Version 8.0.6001.18702
    >>> Build 86001
    >>>
    >>> My wife's system which has Vista with MSIE 7 I believe with a dialup
    >>> connection at a different site and different phone line has no problem
    >>> connecting to the Vista update site and installing updates for what it
    >>> is worth.
    >>>
    >>> Any suggestions or help on what may be causing this and how to remedy
    >>> would be greatly appreciated. Keep in mine that I am a non expert or
    >>> whatever when it comes to what makes this system or the programs run.
    >>>
    >>> Thanks much.
    >>>
    >>>

    >>
    >>

    >
     
  10. Startrek4d

    Startrek4d Flightless Bird

    Re: .Windows XP update site not connecting.. Update for "Dan" <ne

    Dan< Could I possibly impose to ask just one more question. I have followed
    this entire thread with the same virus, which MBites deletes, but it just
    comes right back. Can you perscribe anything further? PLZ.. TY Donna
    MY SCAN RESULTS:
    Malwarebytes' Anti-Malware 1.45
    www.malwarebytes.org

    Database version: 3994

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.18882

    5/3/2010 10:36:59 PM
    mbam-log-2010-05-03 (22-36-59).txt

    Scan type: Quick scan
    Objects scanned: 104598
    Time elapsed: 5 minute(s), 51 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 3
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer
    (Trojan.DNSChanger) -> Data: 93.188.161.105 93.188.166.105 -> Quarantined and
    deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{63589442-6514-49ad-9604-b19bc4f38322}\DhcpNameServer
    (Trojan.DNSChanger) -> Data: 93.188.161.105 93.188.166.105 -> Quarantined and
    deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{b731530c-c4f0-43c0-9842-de418e214d31}\DhcpNameServer
    (Trojan.DNSChanger) -> Data: 93.188.161.105 93.188.166.105 -> Quarantined and
    deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    "Dan" wrote:

    >
    > Glad I could help. They're a tricky thing to get rid of sometimes. The
    > following lines were stopping you connecting to the MS servers:
    >
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    > Quarantined and deleted successfully.
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    > Quarantined and deleted successfully.
    >
    >
    > These registry entries were forcing all DNS requests to the IP addresses
    > shown, and these servers were returning either invalid IP addresses or
    > simply no response at all for the Windows Update hostnames (and probably a
    > lot more too!).
    >
    > Dan
    >
    >
    > "kraut" <kraut3852@yahoo.comg> wrote in message
    > news:kq3hs5pm3qj71bd7te3jvkgiavef7s616i@4ax.com...
    > >
    > > Dan I DLed and ran Anti-Malware and it did find infected things which
    > > I deleted and restarted system. Tryed to connect to the Windows
    > > Update site and it worked fine thanks to you. I really appreciate
    > > your help.
    > >
    > > Below is a log of what the prog found for your info:
    > >
    > > *********************
    > >
    > > Malwarebytes' Anti-Malware 1.45
    > > www.malwarebytes.org
    > >
    > > Database version: 3996
    > >
    > > Windows 5.1.2600 Service Pack 3
    > > Internet Explorer 8.0.6001.18702
    > >
    > > 4/16/2010 11:28:44 AM
    > > mbam-log-2010-04-16 (11-28-44).txt
    > >
    > > Scan type: Quick scan
    > > Objects scanned: 102201
    > > Time elapsed: 3 minute(s), 40 second(s)
    > >
    > > Memory Processes Infected: 0
    > > Memory Modules Infected: 0
    > > Registry Keys Infected: 0
    > > Registry Values Infected: 0
    > > Registry Data Items Infected: 5
    > > Folders Infected: 0
    > > Files Infected: 5
    > >
    > > Registry Data Items Infected:
    > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    > > Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    > > Good: (0) -> Quarantined and deleted successfully.
    > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    > > Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    > > Good: (0) -> Quarantined and deleted successfully.
    > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    > > Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    > > Good: (0) -> Quarantined and deleted successfully.
    > > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    > > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    > > Quarantined and deleted successfully.
    > > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    > > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    > > Quarantined and deleted successfully.
    > >
    > > Files Infected:
    > > C:/WINDOWS\Ssedia.exe (Trojan.Fraudpack) -> Quarantined and deleted
    > > successfully.
    > > C:/WINDOWS\system32\spool\prtprocs\w32x86\00000b9e.tmp
    > > (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    > > C:/WINDOWS\system32\spool\prtprocs\w32x86\000048e2.tmp
    > > (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    > > C:/WINDOWS\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job
    > > (Trojan.Downloader) -> Quarantined and deleted successfully.
    > > C:/WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
    > > (Trojan.Downloader) -> Quarantined and deleted successfully.
    > >
    > > *******************
    > >
    > >
    > > On Fri, 16 Apr 2010 09:39:50 +0100, "Dan" <news@worldofspack.com>
    > > wrote:
    > >
    > >>I would suggest you get Malwarebytes Anti-Malware and run it, your AVG
    > >>won't
    > >>find most malware because it's not classed as a virus. I've had to fix a
    > >>few
    > >>PCs recently that had variants of the Zlob infection on them which
    > >>prevented
    > >>IE from accessing Windows Updates as well as most of the major AV and
    > >>malware removal sites, it does this by changing the DNS settings in
    > >>Windows
    > >>to point to DNS servers that return invalid IPs for those sites. You may
    > >>have to download Anti-Malware using another PC and copy it across to the
    > >>infected one, and run it in safe mode as this is most likely to stop the
    > >>components loading that will prevent Anti-Malware from running (quite a
    > >>few
    > >>of these infections will block most tools that can remove them from
    > >>running
    > >>at all, making removal tricky).
    > >>
    > >>You can get Anti-Malware from http://www.malwarebytes.org/ - just
    > >>download
    > >>the free version.
    > >>
    > >>
    > >>Also check your hosts files (c:/windows\system32\drivers\hosts) to see if
    > >>you have any entries in there with MS site hostnames, if so delete those
    > >>lines as they are local DNS mappings that will override the real DNS
    > >>results
    > >>and are occassionally inserted by malware as another way to try and block
    > >>access to Windows Update.
    > >>
    > >>Dan
    > >>
    > >>
    > >>"kraut" <kraut3852@yahoo.comg> wrote in message
    > >>news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com...
    > >>>
    > >>>
    > >>>
    > >>>
    > >>> The last couple days when I try to connect to the Windows XP Update
    > >>> site at http://windowsupdate.microsoft.com/ I get an "Internet
    > >>> Explorer cannot display the webpage" error message. It worked fine
    > >>> before. I have no problem connecting to other sites whether Microsoft
    > >>> sites or non MS sites. I hit the "diagnose connection" box that came
    > >>> up along with the error message and it said there was no problem with
    > >>> my internet (DSL) connection.
    > >>>
    > >>> I was running MSIE version 8 for a couple weeks BEFORE I started
    > >>> having this problem and had no problems with installing updates.
    > >>>
    > >>> I am running:
    > >>>
    > >>> Microsoft Windows XP Home Edition
    > >>> Version 5.1.2600 Service Pack 3 Build 2600
    > >>> System Type X86-based PC
    > >>> Internet Explorer
    > >>> Version 8.0.6001.18702
    > >>> Build 86001
    > >>>
    > >>> My wife's system which has Vista with MSIE 7 I believe with a dialup
    > >>> connection at a different site and different phone line has no problem
    > >>> connecting to the Vista update site and installing updates for what it
    > >>> is worth.
    > >>>
    > >>> Any suggestions or help on what may be causing this and how to remedy
    > >>> would be greatly appreciated. Keep in mine that I am a non expert or
    > >>> whatever when it comes to what makes this system or the programs run.
    > >>>
    > >>> Thanks much.
    > >>>
    > >>>
    > >>
    > >>

    > >

    >
    >
    >
    > .
    >
     
  11. Dan

    Dan Flightless Bird

    Re: .Windows XP update site not connecting.. Update for "Dan" <ne

    Have you tried it in Safe Mode?

    If this still doesn't shift it, you may have a boot sector virus that is
    resetting this, get ComboFix and run it through completely (it will take a
    while to run).

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Download it from the BleepingComputer.com link (just above the first
    screenshot image).

    Dan


    "Startrek4d" <Startrek4d@discussions.microsoft.com> wrote in message
    news:C7C4A790-715A-48E9-AC1D-68F94164A16D@microsoft.com...
    > Dan< Could I possibly impose to ask just one more question. I have
    > followed
    > this entire thread with the same virus, which MBites deletes, but it just
    > comes right back. Can you perscribe anything further? PLZ.. TY Donna
    > MY SCAN RESULTS:
    > Malwarebytes' Anti-Malware 1.45
    > www.malwarebytes.org
    >
    > Database version: 3994
    >
    > Windows 6.0.6002 Service Pack 2
    > Internet Explorer 8.0.6001.18882
    >
    > 5/3/2010 10:36:59 PM
    > mbam-log-2010-05-03 (22-36-59).txt
    >
    > Scan type: Quick scan
    > Objects scanned: 104598
    > Time elapsed: 5 minute(s), 51 second(s)
    >
    > Memory Processes Infected: 0
    > Memory Modules Infected: 0
    > Registry Keys Infected: 0
    > Registry Values Infected: 0
    > Registry Data Items Infected: 3
    > Folders Infected: 0
    > Files Infected: 0
    >
    > Memory Processes Infected:
    > (No malicious items detected)
    >
    > Memory Modules Infected:
    > (No malicious items detected)
    >
    > Registry Keys Infected:
    > (No malicious items detected)
    >
    > Registry Values Infected:
    > (No malicious items detected)
    >
    > Registry Data Items Infected:
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer
    > (Trojan.DNSChanger) -> Data: 93.188.161.105 93.188.166.105 -> Quarantined
    > and
    > deleted successfully.
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{63589442-6514-49ad-9604-b19bc4f38322}\DhcpNameServer
    > (Trojan.DNSChanger) -> Data: 93.188.161.105 93.188.166.105 -> Quarantined
    > and
    > deleted successfully.
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{b731530c-c4f0-43c0-9842-de418e214d31}\DhcpNameServer
    > (Trojan.DNSChanger) -> Data: 93.188.161.105 93.188.166.105 -> Quarantined
    > and
    > deleted successfully.
    >
    > Folders Infected:
    > (No malicious items detected)
    >
    > Files Infected:
    > (No malicious items detected)
    >
    > "Dan" wrote:
    >
    >>
    >> Glad I could help. They're a tricky thing to get rid of sometimes. The
    >> following lines were stopping you connecting to the MS servers:
    >>
    >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    >> (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    >> Quarantined and deleted successfully.
    >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    >> (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    >> Quarantined and deleted successfully.
    >>
    >>
    >> These registry entries were forcing all DNS requests to the IP addresses
    >> shown, and these servers were returning either invalid IP addresses or
    >> simply no response at all for the Windows Update hostnames (and probably
    >> a
    >> lot more too!).
    >>
    >> Dan
    >>
    >>
    >> "kraut" <kraut3852@yahoo.comg> wrote in message
    >> news:kq3hs5pm3qj71bd7te3jvkgiavef7s616i@4ax.com...
    >> >
    >> > Dan I DLed and ran Anti-Malware and it did find infected things which
    >> > I deleted and restarted system. Tryed to connect to the Windows
    >> > Update site and it worked fine thanks to you. I really appreciate
    >> > your help.
    >> >
    >> > Below is a log of what the prog found for your info:
    >> >
    >> > *********************
    >> >
    >> > Malwarebytes' Anti-Malware 1.45
    >> > www.malwarebytes.org
    >> >
    >> > Database version: 3996
    >> >
    >> > Windows 5.1.2600 Service Pack 3
    >> > Internet Explorer 8.0.6001.18702
    >> >
    >> > 4/16/2010 11:28:44 AM
    >> > mbam-log-2010-04-16 (11-28-44).txt
    >> >
    >> > Scan type: Quick scan
    >> > Objects scanned: 102201
    >> > Time elapsed: 3 minute(s), 40 second(s)
    >> >
    >> > Memory Processes Infected: 0
    >> > Memory Modules Infected: 0
    >> > Registry Keys Infected: 0
    >> > Registry Values Infected: 0
    >> > Registry Data Items Infected: 5
    >> > Folders Infected: 0
    >> > Files Infected: 5
    >> >
    >> > Registry Data Items Infected:
    >> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    >> > Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    >> > Good: (0) -> Quarantined and deleted successfully.
    >> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    >> > Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    >> > Good: (0) -> Quarantined and deleted successfully.
    >> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security
    >> > Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1)
    >> > Good: (0) -> Quarantined and deleted successfully.
    >> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
    >> > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    >> > Quarantined and deleted successfully.
    >> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{faf09c74-f4f8-4a5b-b382-f888ed62882b}\NameServer
    >> > (Trojan.DNSChanger) -> Data: 93.188.165.127,93.188.161.143 ->
    >> > Quarantined and deleted successfully.
    >> >
    >> > Files Infected:
    >> > C:/WINDOWS\Ssedia.exe (Trojan.Fraudpack) -> Quarantined and deleted
    >> > successfully.
    >> > C:/WINDOWS\system32\spool\prtprocs\w32x86\00000b9e.tmp
    >> > (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    >> > C:/WINDOWS\system32\spool\prtprocs\w32x86\000048e2.tmp
    >> > (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    >> > C:/WINDOWS\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job
    >> > (Trojan.Downloader) -> Quarantined and deleted successfully.
    >> > C:/WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
    >> > (Trojan.Downloader) -> Quarantined and deleted successfully.
    >> >
    >> > *******************
    >> >
    >> >
    >> > On Fri, 16 Apr 2010 09:39:50 +0100, "Dan" <news@worldofspack.com>
    >> > wrote:
    >> >
    >> >>I would suggest you get Malwarebytes Anti-Malware and run it, your AVG
    >> >>won't
    >> >>find most malware because it's not classed as a virus. I've had to fix
    >> >>a
    >> >>few
    >> >>PCs recently that had variants of the Zlob infection on them which
    >> >>prevented
    >> >>IE from accessing Windows Updates as well as most of the major AV and
    >> >>malware removal sites, it does this by changing the DNS settings in
    >> >>Windows
    >> >>to point to DNS servers that return invalid IPs for those sites. You
    >> >>may
    >> >>have to download Anti-Malware using another PC and copy it across to
    >> >>the
    >> >>infected one, and run it in safe mode as this is most likely to stop
    >> >>the
    >> >>components loading that will prevent Anti-Malware from running (quite a
    >> >>few
    >> >>of these infections will block most tools that can remove them from
    >> >>running
    >> >>at all, making removal tricky).
    >> >>
    >> >>You can get Anti-Malware from http://www.malwarebytes.org/ - just
    >> >>download
    >> >>the free version.
    >> >>
    >> >>
    >> >>Also check your hosts files (c:/windows\system32\drivers\hosts) to see
    >> >>if
    >> >>you have any entries in there with MS site hostnames, if so delete
    >> >>those
    >> >>lines as they are local DNS mappings that will override the real DNS
    >> >>results
    >> >>and are occassionally inserted by malware as another way to try and
    >> >>block
    >> >>access to Windows Update.
    >> >>
    >> >>Dan
    >> >>
    >> >>
    >> >>"kraut" <kraut3852@yahoo.comg> wrote in message
    >> >>news:2mces558arvre7qhhbac088o97d5pbr32t@4ax.com...
    >> >>>
    >> >>>
    >> >>>
    >> >>>
    >> >>> The last couple days when I try to connect to the Windows XP Update
    >> >>> site at http://windowsupdate.microsoft.com/ I get an "Internet
    >> >>> Explorer cannot display the webpage" error message. It worked fine
    >> >>> before. I have no problem connecting to other sites whether
    >> >>> Microsoft
    >> >>> sites or non MS sites. I hit the "diagnose connection" box that came
    >> >>> up along with the error message and it said there was no problem with
    >> >>> my internet (DSL) connection.
    >> >>>
    >> >>> I was running MSIE version 8 for a couple weeks BEFORE I started
    >> >>> having this problem and had no problems with installing updates.
    >> >>>
    >> >>> I am running:
    >> >>>
    >> >>> Microsoft Windows XP Home Edition
    >> >>> Version 5.1.2600 Service Pack 3 Build 2600
    >> >>> System Type X86-based PC
    >> >>> Internet Explorer
    >> >>> Version 8.0.6001.18702
    >> >>> Build 86001
    >> >>>
    >> >>> My wife's system which has Vista with MSIE 7 I believe with a dialup
    >> >>> connection at a different site and different phone line has no
    >> >>> problem
    >> >>> connecting to the Vista update site and installing updates for what
    >> >>> it
    >> >>> is worth.
    >> >>>
    >> >>> Any suggestions or help on what may be causing this and how to remedy
    >> >>> would be greatly appreciated. Keep in mine that I am a non expert or
    >> >>> whatever when it comes to what makes this system or the programs run.
    >> >>>
    >> >>> Thanks much.
    >> >>>
    >> >>>
     

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