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windows Xp KB 979909 and KB 982168 updates don't insall

Discussion in 'Windows XP' started by Tommy D, Jun 13, 2010.

  1. Tommy D

    Tommy D Flightless Bird

    Windows xp updates KB 979909 and KB 982168 continually show up in my
    notification area, I click to install them it says they have been
    installed. Yet I continually get a notification that these updates are to
    be installed. I checked for installed programs and they are never shown.
    this has been going of for two days now.

    does anyone have a idea what is going on?


    TIA
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/979909

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB979909).

    Or you can...

    Start a free Windows Update support incident email request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    Tommy D wrote:
    > Windows xp updates KB 979909 and KB 982168 continually show up in my
    > notification area, I click to install them it says they have been
    > installed. Yet I continually get a notification that these updates are to
    > be installed. I checked for installed programs and they are never shown.
    > this has been going of for two days now.
    >
    > does anyone have a idea what is going on?
    >
    >
    > TIA
     
  3. Allan

    Allan Flightless Bird

    "Tommy D" <tduprZx@landmarknZt.invalid> wrote in message
    news:mefRn.99157$0B5.36563@newsfe05.iad...
    > Windows xp updates KB 979909 and KB 982168 continually show up in my
    > notification area, I click to install them it says they have been
    > installed. Yet I continually get a notification that these updates are to
    > be installed. I checked for installed programs and they are never shown.
    > this has been going of for two days now.
    >

    You could try installing them manually after downloading from the MS
    Download Center. I had to download KB 979906 manually after not even being
    offered it by Auto Updates.
     
  4. fcortes

    fcortes Flightless Bird

    I just run into this problem and I check with microsoft:
    the problem turned out to be a currupted/damaged .net framework
    component. it required to uninstall the whole .net framework and then
    install it again.

    this is what I was asked to do and what I did:

    to uninstall the whole .net framework I was asked to use this tool
    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
    (*** make sure you select all versions****)

    then I just dowloaded the .net framework with sp1 again from here:
    http://download.microsoft.com/download/2/0/E/20E90413-712F-438C-988E-FDAA79A8AC3D/dotnetfx35.exe

    after that I uninstalled manually the 3 updates I was having problems
    with (KB982524, KB982168 and KB979909), then windows updates took care
    of the remainder updates and I've believe my problem was resolved.

    goodl luck!
     
  5. Allan

    Allan Flightless Bird

    "fcortes" <fcortes.4dqdmb@no.email.invalid> wrote in message
    news:fcortes.4dqdmb@no.email.invalid...
    >
    > I just run into this problem and I check with microsoft:
    > the problem turned out to be a currupted/damaged .net framework
    > component. it required to uninstall the whole .net framework and then
    > install it again.
    >
    > this is what I was asked to do and what I did:
    >
    > to uninstall the whole .net framework I was asked to use this tool
    > http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
    > (*** make sure you select all versions****)
    >
    > then I just dowloaded the .net framework with sp1 again from here:
    > http://download.microsoft.com/download/2/0/E/20E90413-712F-438C-988E-FDAA79A8AC3D/dotnetfx35.exe
    >
    > after that I uninstalled manually the 3 updates I was having problems
    > with (KB982524, KB982168 and KB979909), then windows updates took care
    > of the remainder updates and I've believe my problem was resolved.

    Yes, when all else fails you must uninstall previously installed versions
    and updates of .net framework and reinstall, restarting as necessary however
    many times as is required. The special uninstallation tools have themselves
    been updated since a year ago. Some methods involve the Windows Install
    Cleanup tool.
     

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