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Windows Security Essentials won't install

Discussion in 'Windows 7' started by Lu Powell, Feb 15, 2010.

  1. Lu Powell

    Lu Powell Flightless Bird

    I am in deep doo-doo. I successfully installed Windows Security Essentials
    on my 32 bit laptop and 64 bit desktop, both running Windows 7 Home Premium.

    I liked its performance so much I recommended it to my brother, who is
    running Vista Home Premium 32 bit on his laptop. He could not get Essentials
    to install completely, his computer kept locking up, requiring restarts.
    Still could not get rid of Essentials files and folders. He is threatening
    to disown me and to buy an Apple computer.

    Any notions what might have gone wrong?
     
  2. Alias

    Alias Flightless Bird

    Lu Powell wrote:
    > I am in deep doo-doo. I successfully installed Windows Security
    > Essentials on my 32 bit laptop and 64 bit desktop, both running Windows
    > 7 Home Premium.
    >
    > I liked its performance so much I recommended it to my brother, who is
    > running Vista Home Premium 32 bit on his laptop. He could not get
    > Essentials to install completely, his computer kept locking up,
    > requiring restarts. Still could not get rid of Essentials files and
    > folders. He is threatening to disown me and to buy an Apple computer.
    >
    > Any notions what might have gone wrong?
    >
    >


    Did he have another AV installed when he tried to install WSE?

    --
    Alias
     
  3. Dave-UK

    Dave-UK Flightless Bird

    "Lu Powell" <lupowell@comcast.net> wrote in message news:2eden.185817$Fm7.182959@newsfe16.iad...
    > I am in deep doo-doo. I successfully installed Windows Security Essentials
    > on my 32 bit laptop and 64 bit desktop, both running Windows 7 Home Premium.
    >
    > I liked its performance so much I recommended it to my brother, who is
    > running Vista Home Premium 32 bit on his laptop. He could not get Essentials
    > to install completely, his computer kept locking up, requiring restarts.
    > Still could not get rid of Essentials files and folders. He is threatening
    > to disown me and to buy an Apple computer.
    >
    > Any notions what might have gone wrong?
    >
    >


    Does he have another antivirus program running?
    Have you or your brother looked at the site for support ?
    http://www.microsoft.com/Security_Essentials/support.aspx?mkt=en-gb&s=1#mainNav
     
  4. Lu Powell

    Lu Powell Flightless Bird

    "Alias" <aka@masked&anonymous.com.invalid> wrote in message
    news:hlbnfv$1l0$1@news.eternal-september.org...
    > Lu Powell wrote:
    >> I am in deep doo-doo. I successfully installed Windows Security
    >> Essentials on my 32 bit laptop and 64 bit desktop, both running Windows 7
    >> Home Premium.
    >>
    >> I liked its performance so much I recommended it to my brother, who is
    >> running Vista Home Premium 32 bit on his laptop. He could not get
    >> Essentials to install completely, his computer kept locking up, requiring
    >> restarts. Still could not get rid of Essentials files and folders. He is
    >> threatening to disown me and to buy an Apple computer.
    >>
    >> Any notions what might have gone wrong?
    >>
    >>

    >
    > Did he have another AV installed when he tried to install WSE?
    >


    Thanks for quick reply (You and Dave-UK.) I'll check with him.
     

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