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Windows Live Scan caused Blue Screen?

D

Dennis

Flightless Bird
I have a Dell desk to here that I had on line for the Windows Live
security scan. After it fished fixing the errors it said the computer
had to reboot. I clicked ok and it hasn't worked since. I get a blue
screen with:
coooo21a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly
with a status of 0xc0000005 (0x00000000 0x00000000).

Any help greatly appreciated...
 
M

Mark Adams

Flightless Bird
"Dennis" wrote:

> I have a Dell desk to here that I had on line for the Windows Live
> security scan. After it fished fixing the errors it said the computer
> had to reboot. I clicked ok and it hasn't worked since. I get a blue
> screen with:
> coooo21a {Fatal System Error}
> The Windows Logon Process system process terminated unexpectedly
> with a status of 0xc0000005 (0x00000000 0x00000000).
>
> Any help greatly appreciated...
> .
>

See the following KB article:

http://support.microsoft.com/kb/156669
 
J

Justin

Flightless Bird
In article <LcednbJhLKa2Tu7RnZ2dnUVZ_hmdnZ2d@bright.net>,
Dennis <den942@bright.net> wrote:

> I have a Dell desk to here that I had on line for the Windows Live
> security scan. After it fished fixing the errors it said the computer
> had to reboot. I clicked ok and it hasn't worked since. I get a blue
> screen with:
> coooo21a {Fatal System Error}
> The Windows Logon Process system process terminated unexpectedly
> with a status of 0xc0000005 (0x00000000 0x00000000).
>
> Any help greatly appreciated...

Almost makes you want to switch to a Mac, doesn't it? ;)
 
D

Dennis

Flightless Bird
I'm not sure if the scan changes caused the crash but would sure
hope Micro Soft wouldn't create a program that would cause their
own system to crash....

Justin wrote:
> In article <LcednbJhLKa2Tu7RnZ2dnUVZ_hmdnZ2d@bright.net>,
> Dennis <den942@bright.net> wrote:
>
>> I have a Dell desk to here that I had on line for the Windows Live
>> security scan. After it fished fixing the errors it said the computer
>> had to reboot. I clicked ok and it hasn't worked since. I get a blue
>> screen with:
>> coooo21a {Fatal System Error}
>> The Windows Logon Process system process terminated unexpectedly
>> with a status of 0xc0000005 (0x00000000 0x00000000).
>>
>> Any help greatly appreciated...
>
> Almost makes you want to switch to a Mac, doesn't it? ;)
 
D

Dell-Jesse-L

Flightless Bird
Dennis,

See if the steps below will resolve the error message.

1. Go to safe mode by pressing F8 when booting up
2. In safe mode, click stark>run and type in msconfig and hit enter
3. Under general tab select Diagnostic Startup and hit apply and restart your computer in normal mode
4. After restarting your computer, if internet is working, do windows update and install SP3
5. After restarting your computer, if internet doesn't work, go to msconfig and under services, enable only the obvious microsoft services and restart
6. Once done with SP3 install, your computer should be good to go.

Jesse
 
D

Dennis

Flightless Bird
Can't get into safe mode, either...

undisclosed wrote:
> Dennis,
>
> See if the steps below will resolve the error message.
>
> 1. Go to safe mode by pressing F8 when booting up
> 2. In safe mode, click stark>run and type in msconfig and hit enter
> 3. Under general tab select Diagnostic Startup and hit apply and
> restart your computer in normal mode
> 4. After restarting your computer, if internet is working, do windows
> update and install SP3
> 5. After restarting your computer, if internet doesn't work, go to
> msconfig and under services, enable only the obvious microsoft services
> and restart
> 6. Once done with SP3 install, your computer should be good to go.
>
> Jesse
>
>
 
D

Dell-Jesse-L

Flightless Bird
Dennis,

It looks like you will need to format and reinstall Windows to resolve this issue. I know its not what you want to hear.

jesse
 
A

Alias

Flightless Bird
On 8/26/2010 6:55 PM, Dennis wrote:
> Can't get into safe mode, either...

Can you get to the point where you can choose Safe Mode from a list? If
so, try the "Restore the computer to the last known working
configuration" or something to that effect. If not, bite the bullet and
reinstall XP. I trust you have all your data backed up.

--
Alias
 
D

Dennis

Flightless Bird
Also tried "Last known good configuration". Still have the same
Blue Screen... I'm going to try a Windows repair before a
complete reinstall and see if that fixes things.

Alias wrote:
> On 8/26/2010 6:55 PM, Dennis wrote:
>> Can't get into safe mode, either...
>
> Can you get to the point where you can choose Safe Mode from a list? If
> so, try the "Restore the computer to the last known working
> configuration" or something to that effect. If not, bite the bullet and
> reinstall XP. I trust you have all your data backed up.
>
 
P

PA Bear [MS MVP]

Flightless Bird
Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED:
http://msdn.microsoft.com/en-us/library/ff560177(VS.85).aspx

Please answer all of the following diagnostic questions by number in your
next reply (no need to quote this post):

1. What problems were you having that you thought running the "Windows Live
security scan" might resolve? Did you run the Protection scan or the Full
Service scan?

2. Is WinXP SP3 installed & is the computer fully-patched at Windows Update?

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

4. Has a(nother) Norton or McAfee application ever been installed on the
computer?

5. Did a Norton or McAfee free-trial come preinstalled on the computer when
you bought it? (Doesn't matter if you never used or Activated it.)

~~~~~~~~~~~~~~~~~~~

Windows Live OneCare Safety Center Support Forum (WinXP)
http://boards.live.com/safetyboards/board.aspx?BoardID=225

=> How to rollback the registry settings after Windows OneCare Safety
Scanner Cleanup:
http://www.winhelponline.com/articl...r-Windows-OneCare-Safety-Scanner-Cleanup.html
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Dennis wrote:
> I have a Dell desk to here that I had on line for the Windows Live
> security scan. After it fished fixing the errors it said the computer
> had to reboot. I clicked ok and it hasn't worked since. I get a blue
> screen with:
> coooo21a {Fatal System Error}
> The Windows Logon Process system process terminated unexpectedly
> with a status of 0xc0000005 (0x00000000 0x00000000).
>
> Any help greatly appreciated...
 
D

Dennis

Flightless Bird
I got this fixed doing a Windows repair. When install said there
was already Windows installed, I hit R to repair it. All the
programs still work. Except Windows task Manager. I posted a
a separate question about that.

Dennis wrote:
> I have a Dell desk to here that I had on line for the Windows Live
> security scan. After it fished fixing the errors it said the computer
> had to reboot. I clicked ok and it hasn't worked since. I get a blue
> screen with:
> coooo21a {Fatal System Error}
> The Windows Logon Process system process terminated unexpectedly
> with a status of 0xc0000005 (0x00000000 0x00000000).
>
> Any help greatly appreciated...
 
D

Dennis

Flightless Bird
I got it running but here is the answers as best I know since it is my
nephew's pc.

1. A pop up that wouldn't stop and generally slow, poor performance.
I ran the protection scan then the full scan.

2. I thought it was but not sure because after I repaired the
installation and downloaded up dated, SP-3 was one that installed.

3. McAfee, Superatispyware, and Malwarebytes were installed at the time.
There were three "unwanteds" that is said could not be removed.
I scanned the drive again as a slave and found several trojans and
downloaders.

4. McAfee is still installed.

5. I don't know about preinstalled programs.



PA Bear [MS MVP] wrote:
> Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED:
> http://msdn.microsoft.com/en-us/library/ff560177(VS.85).aspx
>
> Please answer all of the following diagnostic questions by number in
> your next reply (no need to quote this post):
>
> 1. What problems were you having that you thought running the "Windows
> Live security scan" might resolve? Did you run the Protection scan or
> the Full Service scan?
>
> 2. Is WinXP SP3 installed & is the computer fully-patched at Windows
> Update?
>
> 3. What anti-virus application or security suite is installed and is
> your subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
>
> 4. Has a(nother) Norton or McAfee application ever been installed on the
> computer?
>
> 5. Did a Norton or McAfee free-trial come preinstalled on the computer
> when you bought it? (Doesn't matter if you never used or Activated it.)
>
> ~~~~~~~~~~~~~~~~~~~
>
> Windows Live OneCare Safety Center Support Forum (WinXP)
> http://boards.live.com/safetyboards/board.aspx?BoardID=225
>
> => How to rollback the registry settings after Windows OneCare Safety
> Scanner Cleanup:
> http://www.winhelponline.com/articl...r-Windows-OneCare-Safety-Scanner-Cleanup.html
>
 
D

Dennis

Flightless Bird
Also, the pop up that kept asking for disk 1 to install Status was
an HP printer program of some sort. I kept uninstalling HP programs
till it stopped.

PA Bear [MS MVP] wrote:
> Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED:
> http://msdn.microsoft.com/en-us/library/ff560177(VS.85).aspx
>
> Please answer all of the following diagnostic questions by number in
> your next reply (no need to quote this post):
>
> 1. What problems were you having that you thought running the "Windows
> Live security scan" might resolve? Did you run the Protection scan or
> the Full Service scan?
>
> 2. Is WinXP SP3 installed & is the computer fully-patched at Windows
> Update?
>
> 3. What anti-virus application or security suite is installed and is
> your subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
>
> 4. Has a(nother) Norton or McAfee application ever been installed on the
> computer?
>
> 5. Did a Norton or McAfee free-trial come preinstalled on the computer
> when you bought it? (Doesn't matter if you never used or Activated it.)
>
> ~~~~~~~~~~~~~~~~~~~
>
> Windows Live OneCare Safety Center Support Forum (WinXP)
> http://boards.live.com/safetyboards/board.aspx?BoardID=225
>
> => How to rollback the registry settings after Windows OneCare Safety
> Scanner Cleanup:
> http://www.winhelponline.com/articl...r-Windows-OneCare-Safety-Scanner-Cleanup.html
>
 
P

PA Bear [MS MVP]

Flightless Bird
Had IE7 and/or IE8 been installed when you did the Repair Install?

Cite:

. How to perform a repair installation of Windows XP if a later version
of Internet Explorer is installed
http://support.microsoft.com/kb/917964

--
~PA Bear

Dennis wrote:
> I got it running but here is the answers as best I know since it is my
> nephew's pc.
>
> 1. A pop up that wouldn't stop and generally slow, poor performance.
> I ran the protection scan then the full scan.
>
> 2. I thought it was but not sure because after I repaired the
> installation and downloaded up dated, SP-3 was one that installed.
>
> 3. McAfee, Superatispyware, and Malwarebytes were installed at the time.
> There were three "unwanteds" that is said could not be removed.
> I scanned the drive again as a slave and found several trojans and
> downloaders.
>
> 4. McAfee is still installed.
>
> 5. I don't know about preinstalled programs.
>
>
>
> PA Bear [MS MVP] wrote:
>> Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED:
>> http://msdn.microsoft.com/en-us/library/ff560177(VS.85).aspx
>>
>> Please answer all of the following diagnostic questions by number in
>> your next reply (no need to quote this post):
>>
>> 1. What problems were you having that you thought running the "Windows
>> Live security scan" might resolve? Did you run the Protection scan or
>> the Full Service scan?
>>
>> 2. Is WinXP SP3 installed & is the computer fully-patched at Windows
>> Update?
>>
>> 3. What anti-virus application or security suite is installed and is
>> your subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> 4. Has a(nother) Norton or McAfee application ever been installed on the
>> computer?
>>
>> 5. Did a Norton or McAfee free-trial come preinstalled on the computer
>> when you bought it? (Doesn't matter if you never used or Activated it.)
>>
>> ~~~~~~~~~~~~~~~~~~~
>>
>> Windows Live OneCare Safety Center Support Forum (WinXP)
>> http://boards.live.com/safetyboards/board.aspx?BoardID=225
>>
>> => How to rollback the registry settings after Windows OneCare Safety
>> Scanner Cleanup:
>> http://www.winhelponline.com/articl...r-Windows-OneCare-Safety-Scanner-Cleanup.html
 
D

Dennis

Flightless Bird
I don't know for sure. When I got it to where I could get it
to boot up in Windows XP Pro, I went on line right away to scan it.
When I did the repair it downloaded IE 7 and wanted to install it
while other files were still being downloaded. I click on "Remind
me Later". But, IE didn't work till I installed IE 7 from a separate
disc. Clicking IE just gave me an error message that it had to
close and it made a desk top shortcut to IE that didn't work. That
was new to me, click a desk top icon and it made a another desk top
icon that didn't work either.

PA Bear [MS MVP] wrote:
> Had IE7 and/or IE8 been installed when you did the Repair Install?
>
> Cite:
>
> . How to perform a repair installation of Windows XP if a later
> version of Internet Explorer is installed
> http://support.microsoft.com/kb/917964
>
 
P

PA Bear [MS MVP]

Flightless Bird
Dennis wrote:
> PA Bear [MS MVP] wrote:
>> Had IE7 and/or IE8 been installed when you did the Repair Install?
>>
>> Cite:
>>
>> How to perform a repair installation of Windows XP if a later
>> version of Internet Explorer is installed
>> http://support.microsoft.com/kb/917964
>
> I don't know for sure. When I got it to where I could get it
> to boot up in Windows XP Pro, I went on line right away to scan it.
> When I did the repair it downloaded IE 7 and wanted to install it
> while other files were still being downloaded. I click on "Remind
> me Later". But, IE didn't work till I installed IE 7 from a separate
> disc. Clicking IE just gave me an error message that it had to
> close and it made a desk top shortcut to IE that didn't work. That
> was new to me, click a desk top icon and it made a another desk top
> icon that didn't work either.

> I don't know for sure [if IE7 and/or IE8 was installed before I did the
> Repair Install]

Your comment that "IE didn't work till I installed IE7" suggests that one of
them was prior to the Repair Install.

Tip: If Favorites Center (CTRL+I) and its Gold Star on the left-hand side of
the IE toolbar were present before you did the Repair Install, IE7 or IE8
was installed.

> [After] I did the [Repair Install] it downloaded IE 7 and wanted to
> install
> it while other files were still being downloaded.

What "downloaded IE7 and wanted to install it" (e.g., Automatic Updates;
Windows Update website)?

Is the computer currently fully-patched at Windows Update?
 
D

Dennis

Flightless Bird
It was Windows Update that was installing downloaded files when
it wanted to set up IE 7, so I assumed it was Windows Update that
downloaded IE7.
All Windows Updates, except IE8, are now downloaded and installed
and everything works fine. The only think I had to reinstall were
the sound drivers. All other programs I tried, worked after the
repair. The computer is back at my nephew's house. That will be
a test because his kids are hard on computers... lol

PA Bear [MS MVP] wrote:
> Dennis wrote:
>> PA Bear [MS MVP] wrote:
>>> Had IE7 and/or IE8 been installed when you did the Repair Install?
>>>
>>> Cite:
>>>
>>> How to perform a repair installation of Windows XP if a later
>>> version of Internet Explorer is installed
>>> http://support.microsoft.com/kb/917964
>>
>> I don't know for sure. When I got it to where I could get it
>> to boot up in Windows XP Pro, I went on line right away to scan it.
>> When I did the repair it downloaded IE 7 and wanted to install it
>> while other files were still being downloaded. I click on "Remind
>> me Later". But, IE didn't work till I installed IE 7 from a separate
>> disc. Clicking IE just gave me an error message that it had to
>> close and it made a desk top shortcut to IE that didn't work. That
>> was new to me, click a desk top icon and it made a another desk top
>> icon that didn't work either.
>
>> I don't know for sure [if IE7 and/or IE8 was installed before I did
>> the Repair Install]
>
> Your comment that "IE didn't work till I installed IE7" suggests that
> one of them was prior to the Repair Install.
>
> Tip: If Favorites Center (CTRL+I) and its Gold Star on the left-hand
> side of the IE toolbar were present before you did the Repair Install,
> IE7 or IE8 was installed.
>
>> [After] I did the [Repair Install] it downloaded IE 7 and wanted to
>> install
>> it while other files were still being downloaded.
>
> What "downloaded IE7 and wanted to install it" (e.g., Automatic Updates;
> Windows Update website)?
>
> Is the computer currently fully-patched at Windows Update?
 
P

PA Bear [MS MVP]

Flightless Bird
[To keep track of things, it helps immensely if you continue to quote all of
the previous message(s) in your replies to the newsgroup. Thank you.]

Well, that's highly unusual: If all was well with the computer (and again I
suggest such is not the case), Windows Update should have offered IE8 to a
WinXP computer running IE6, not IE7. The fact that IE7 was offered suggests
that IE7 was installed when you did the Repair Install. I'll once again
point you to...

How to perform a repair installation of Windows XP if a later version of
Internet Explorer is installed
http://support.microsoft.com/kb/917964

In short, you must uninstall IE7 and/or IE8 before doing a Repair Install.
Neglecting to do so will leave Windows (and IE) in a "confused" state (hence
Windows Update offering IE7) and the only resolution is a clean install.

Note: The More Information (troubleshooting) section of KB917964 is
unfortunately very misleading and only applies to computers where a Repair
Install has *not* been performed yet.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Dennis wrote:
> It was Windows Update that was installing downloaded files when
> it wanted to set up IE 7, so I assumed it was Windows Update that
> downloaded IE7.
> All Windows Updates, except IE8, are now downloaded and installed
> and everything works fine. The only think I had to reinstall were
> the sound drivers. All other programs I tried, worked after the
> repair. The computer is back at my nephew's house. That will be
> a test because his kids are hard on computers... lol
>
> PA Bear [MS MVP] wrote:
>> Dennis wrote:
>>> PA Bear [MS MVP] wrote:
>>>> Had IE7 and/or IE8 been installed when you did the Repair Install?
>>>>
>>>> Cite:
>>>>
>>>> How to perform a repair installation of Windows XP if a later
>>>> version of Internet Explorer is installed
>>>> http://support.microsoft.com/kb/917964
>>>
>>> I don't know for sure. When I got it to where I could get it
>>> to boot up in Windows XP Pro, I went on line right away to scan it.
>>> When I did the repair it downloaded IE 7 and wanted to install it
>>> while other files were still being downloaded. I click on "Remind
>>> me Later". But, IE didn't work till I installed IE 7 from a separate
>>> disc. Clicking IE just gave me an error message that it had to
>>> close and it made a desk top shortcut to IE that didn't work. That
>>> was new to me, click a desk top icon and it made a another desk top
>>> icon that didn't work either.
>>
>>> I don't know for sure [if IE7 and/or IE8 was installed before I did
>>> the Repair Install]
>>
>> Your comment that "IE didn't work till I installed IE7" suggests that
>> one of them was prior to the Repair Install.
>>
>> Tip: If Favorites Center (CTRL+I) and its Gold Star on the left-hand
>> side of the IE toolbar were present before you did the Repair Install,
>> IE7 or IE8 was installed.
>>
>>> [After] I did the [Repair Install] it downloaded IE 7 and wanted to
>>> install
>>> it while other files were still being downloaded.
>>
>> What "downloaded IE7 and wanted to install it" (e.g., Automatic Updates;
>> Windows Update website)?
>>
>> Is the computer currently fully-patched at Windows Update?
 
D

Dennis

Flightless Bird
Uninstalling IE 7 or 8 might work in the Repair Console mode but I
have never had anything else work when I tried using the Repair Console.
When I type i what it says to do to fix something, it has never been
fixed in any of the times I've tried Repair Consol. That is why I use
the Windows Repair installation I use.


On 8/28/2010 12:23 PM, PA Bear [MS MVP] wrote:
> [To keep track of things, it helps immensely if you continue to quote
> all of the previous message(s) in your replies to the newsgroup. Thank
> you.]
>
> Well, that's highly unusual: If all was well with the computer (and
> again I suggest such is not the case), Windows Update should have
> offered IE8 to a WinXP computer running IE6, not IE7. The fact that IE7
> was offered suggests that IE7 was installed when you did the Repair
> Install. I'll once again point you to...
>
> How to perform a repair installation of Windows XP if a later version of
> Internet Explorer is installed
> http://support.microsoft.com/kb/917964
>
> In short, you must uninstall IE7 and/or IE8 before doing a Repair
> Install. Neglecting to do so will leave Windows (and IE) in a "confused"
> state (hence Windows Update offering IE7) and the only resolution is a
> clean install.
>
> Note: The More Information (troubleshooting) section of KB917964 is
> unfortunately very misleading and only applies to computers where a
> Repair Install has *not* been performed yet.
 
P

PA Bear [MS MVP]

Flightless Bird
I understand what you did and how you did it. The point is that if you
failed to manually uninstall IE7 before you did the Repair Install, doing so
has left Windows (and IE) in a "confused state" (as evidenced by IE7, not
IE8, being offered by Windows Update).

The only recourse now is a clean install.

Dennis wrote:
> Uninstalling IE 7 or 8 might work in the Repair Console mode but I
> have never had anything else work when I tried using the Repair Console.
> When I type i what it says to do to fix something, it has never been
> fixed in any of the times I've tried Repair Consol. That is why I use
> the Windows Repair installation I use.
>
> On 8/28/2010 12:23 PM, PA Bear [MS MVP] wrote:
>> [To keep track of things, it helps immensely if you continue to quote
>> all of the previous message(s) in your replies to the newsgroup. Thank
>> you.]
>>
>> Well, that's highly unusual: If all was well with the computer (and
>> again I suggest such is not the case), Windows Update should have
>> offered IE8 to a WinXP computer running IE6, not IE7. The fact that IE7
>> was offered suggests that IE7 was installed when you did the Repair
>> Install. I'll once again point you to...
>>
>> How to perform a repair installation of Windows XP if a later version of
>> Internet Explorer is installed
>> http://support.microsoft.com/kb/917964
>>
>> In short, you must uninstall IE7 and/or IE8 before doing a Repair
>> Install. Neglecting to do so will leave Windows (and IE) in a "confused"
>> state (hence Windows Update offering IE7) and the only resolution is a
>> clean install.
>>
>> Note: The More Information (troubleshooting) section of KB917964 is
>> unfortunately very misleading and only applies to computers where a
>> Repair Install has *not* been performed yet
 
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