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Windows Installer problem

D

DavidA

Flightless Bird
I am using XP Pro SP3, plenty of RAM and hard disk space. I am trying
to install Adobe Photoshop CS5. The installation starts out normally,
but when it gets to 18% the screen goes black and the machine re-
boots. I've spent 5 days on the phone with Adobe to no avail. Today
they told me that the installation log shows that the problem lies
with Microsoft Installer. (I have the log file, but it doesn't mean
much to me.) HOw do I repair/update this service?

Any light in the darkness would be greatly appreciated.
 
R

Randem

Flightless Bird
You can download and update your Windows Installer -
http://www.microsoft.com/Downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

--
The Top Script Generator for Jordan Russell's Inno Setup -
http://www.randem.com/innoscript.html
Free Utilities and Code - http://www.randem.com/freesoftutil.html
"DavidA" <darhind@gmail.com> wrote in message
news:45a19a01-e69a-4787-8de1-15619181ee59@l32g2000prn.googlegroups.com...
>I am using XP Pro SP3, plenty of RAM and hard disk space. I am trying
> to install Adobe Photoshop CS5. The installation starts out normally,
> but when it gets to 18% the screen goes black and the machine re-
> boots. I've spent 5 days on the phone with Adobe to no avail. Today
> they told me that the installation log shows that the problem lies
> with Microsoft Installer. (I have the log file, but it doesn't mean
> much to me.) HOw do I repair/update this service?
>
> Any light in the darkness would be greatly appreciated.
 
P

PA Bear [MS MVP]

Flightless Bird
Is Automatic Updates working properly & is the computer currently
fully-patched at Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


DavidA wrote:
> I am using XP Pro SP3, plenty of RAM and hard disk space. I am trying
> to install Adobe Photoshop CS5. The installation starts out normally,
> but when it gets to 18% the screen goes black and the machine re-
> boots. I've spent 5 days on the phone with Adobe to no avail. Today
> they told me that the installation log shows that the problem lies
> with Microsoft Installer. (I have the log file, but it doesn't mean
> much to me.) HOw do I repair/update this service?
>
> Any light in the darkness would be greatly appreciated.
 
D

David

Flightless Bird
"PA Bear [MS MVP]" wrote:

> Is Automatic Updates working properly & is the computer currently
> fully-patched at Windows Update?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> DavidA wrote:
> > I am using XP Pro SP3, plenty of RAM and hard disk space. I am trying
> > to install Adobe Photoshop CS5. The installation starts out normally,
> > but when it gets to 18% the screen goes black and the machine re-
> > boots. I've spent 5 days on the phone with Adobe to no avail. Today
> > they told me that the installation log shows that the problem lies
> > with Microsoft Installer. (I have the log file, but it doesn't mean
> > much to me.) HOw do I repair/update this service?
> >
> > Any light in the darkness would be greatly appreciated.

>
> .
>


Thanks for both responses. Yes, Windows Update is on auto, and it is being
updated. Will try the link to update the installer.

David
 
P

PA Bear [MS MVP]

Flightless Bird
David wrote:
>>> I am using XP Pro SP3, plenty of RAM and hard disk space. I am trying
>>> to install Adobe Photoshop CS5. The installation starts out normally,
>>> but when it gets to 18% the screen goes black and the machine re-
>>> boots. I've spent 5 days on the phone with Adobe to no avail. Today
>>> they told me that the installation log shows that the problem lies
>>> with Microsoft Installer. (I have the log file, but it doesn't mean
>>> much to me.) HOw do I repair/update this service?

>>
>> Is Automatic Updates working properly & is the computer currently
>> fully-patched at Windows Update?

>
> Thanks for both responses. Yes, Windows Update is on auto, and it is being
> updated. Will try the link to update the installer.


Huh? You're getting it updated ("it is being updated") or it is updated?
What link?

How do I reset Windows Update components?
=> Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
DEFAULT and then AGGRESSIVE modes; reboot [1]
http://support.microsoft.com/kb/971058

~~~~~~~~~~~~~~~~~~~~~~~~
[1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your
Update History but not the list of installed updates in Add/Remove Programs
 
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