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Windows cannot connect to the internet using HTTP, HTTPs, or FTP

Discussion in 'Windows XP' started by Nemster, Sep 4, 2010.

  1. Nemster

    Nemster Flightless Bird

    I am aware that this has some thing to do with firewall settings, but I have
    no clue where to go from there. I am not very techno-savvy so please use
    layman's terms.
    The error message states:
    windows cannot connect to the internet using HTTP, HTTPs, or FTP. This is
    probably caused by firewall settings on this computer.
    Check firewall settings for the HTTP port (80), HTTPS port (443) and FTP
    port (21)

    My internet service is DSL through AT&T the router is a 2wire 2701HG-s
    Windows firewall settings show all HTTP, HTTPs and FTP enabled.

    not sure where to go next
     
  2. Bert Hyman

    Bert Hyman Flightless Bird

    In news:F12F111D-5B39-41A7-8743-56816C217669@microsoft.com
    =?Utf-8?B?TmVtc3Rlcg==?= <Nemster@discussions.microsoft.com> wrote:

    > I am aware that this has some thing to do with firewall settings, but
    > I have no clue where to go from there. I am not very techno-savvy so
    > please use layman's terms.
    > The error message states:
    > windows cannot connect to the internet using HTTP, HTTPs, or FTP. This
    > is probably caused by firewall settings on this computer.
    > Check firewall settings for the HTTP port (80), HTTPS port (443) and
    > FTP port (21)


    Where does that error message come from?

    If you open a command window, can you ping other hosts, like this:

    ping www.ibm.com

    Do DNS lookups work, like this:

    nslookup www.ibm.com

    That will give you some clue if you even have a working connection of
    any sort.

    >
    > My internet service is DSL through AT&T the router is a 2wire
    > 2701HG-s Windows firewall settings show all HTTP, HTTPs and FTP
    > enabled.
    >
    > not sure where to go next


    Call customer service at AT&T; theoretically, that's part of what you're
    paying them for :)

    --
    Bert Hyman St. Paul, MN bert@iphouse.com
     
  3. Mike S

    Mike S Flightless Bird

    Re: Windows cannot connect to the internet using HTTP, HTTPs, orFTP

    On 9/4/2010 4:10 PM, Nemster wrote:
    > I am aware that this has some thing to do with firewall settings, but I have
    > no clue where to go from there. I am not very techno-savvy so please use
    > layman's terms.
    > The error message states:
    > windows cannot connect to the internet using HTTP, HTTPs, or FTP. This is
    > probably caused by firewall settings on this computer.
    > Check firewall settings for the HTTP port (80), HTTPS port (443) and FTP
    > port (21)
    >
    > My internet service is DSL through AT&T the router is a 2wire 2701HG-s
    > Windows firewall settings show all HTTP, HTTPs and FTP enabled.
    >
    > not sure where to go next


    Please try this:

    click Start > Run type "cmd" without the quotes in the text box, and
    click the OK button.

    type "ipconfig /all > c:/ipconfig.txt" without the quotes and click the
    Enter key.

    Now copy the contents of the c:/ipconfig.txt file and post them here.

    Mike
     
  4. mm

    mm Flightless Bird

    On 04 Sep 2010 23:30:49 GMT, Bert Hyman <bert@iphouse.com> wrote:

    >In news:F12F111D-5B39-41A7-8743-56816C217669@microsoft.com
    >=?Utf-8?B?TmVtc3Rlcg==?= <Nemster@discussions.microsoft.com> wrote:
    >
    >> I am aware that this has some thing to do with firewall settings, but
    >> I have no clue where to go from there. I am not very techno-savvy so
    >> please use layman's terms.
    >> The error message states:
    >> windows cannot connect to the internet using HTTP, HTTPs, or FTP. This
    >> is probably caused by firewall settings on this computer.
    >> Check firewall settings for the HTTP port (80), HTTPS port (443) and
    >> FTP port (21)

    >
    >Where does that error message come from?


    I'm guessing it came from IE, after IE coudln't get a webpage, and
    then IE offered to test his connection. I say this because that would
    match my ex-gf's problem as I report in "Follow-up and still need help
    on ex-gf's virus!" three threads later than this. She gets the very
    same message, verbatim.

    Also yesterday's thread, on 9/3, called "Is there some built-in MS
    anti-virus scanner" because a fraudulent "webpage" that FF showed said
    she should scan for viruses. The OP might want to read either of
    these threads, started by mm .

    And I can't reproduce this at my house because my computer is working,
    and she's asleep now, but I recall that the warning message webpage
    gave other options and when I clicked on oen of them, it tested the
    connection and reported that it could do FTP and HTTPS, but not HTTP.

    If I could have remembered an FTP or HTTPS site, I would have tested
    this.

    The upshot is, it seems, that she has some sort of virus.

    >If you open a command window, can you ping other hosts, like this:
    >
    >ping www.ibm.com


    We didn't try pinging.

    >Do DNS lookups work, like this:
    >
    >nslookup www.ibm.com


    Of course, he may or may not have the problem exgf has.

    >That will give you some clue if you even have a working connection of
    >any sort.
    >
    >>
    >> My internet service is DSL through AT&T the router is a 2wire
    >> 2701HG-s Windows firewall settings show all HTTP, HTTPs and FTP
    >> enabled.


    How does it show that????? I look at my Windows firewall in XP (and I
    looked at hers too) and there are 3 tabs, General, Exceptions, and
    Advanced, and none say anything about any of your 3 protocols, Http,
    etc.
    >
    >> not sure where to go next

    >
    >Call customer service at AT&T; theoretically, that's part of what you're
    >paying them for :)
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Is WinXP SP3 installed?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(nother) Norton or McAfee application ever been installed on the
    computer?

    Did a Norton or McAfee free-trial come preinstalled on the computer when you
    bought it? (Doesn't matter if you never used or Activated it.)


    Nemster wrote:
    > I am aware that this has some thing to do with firewall settings, but I
    > have
    > no clue where to go from there. I am not very techno-savvy so please use
    > layman's terms.
    > The error message states:
    > windows cannot connect to the internet using HTTP, HTTPs, or FTP. This is
    > probably caused by firewall settings on this computer.
    > Check firewall settings for the HTTP port (80), HTTPS port (443) and FTP
    > port (21)
    >
    > My internet service is DSL through AT&T the router is a 2wire 2701HG-s
    > Windows firewall settings show all HTTP, HTTPs and FTP enabled.
    >
    > not sure where to go next
     
  6. mm

    mm Flightless Bird

    On Sat, 4 Sep 2010 16:10:06 -0700, Nemster
    <Nemster@discussions.microsoft.com> wrote:

    >
    >My internet service is DSL through AT&T the router is a 2wire 2701HG-s
    >Windows firewall settings show all HTTP, HTTPs and FTP enabled.


    How does it show that????? I look at my Windows firewall settings in
    XP (and I looked at my friend's, too) and there are 3 tabs, General,
    Exceptions, and Advanced, and none say anything about any of your 3
    protocols, HTTP, HTTPS, or FTP.

    None of the sub-boxes say anything about them either except the first
    Settings button on the Advanced Tab, but the purpose of that screen,
    is it not?, is to set exceptions for an individual connection within a
    Network connection. Or are you saying that checking HTTP, HTTPS and
    FTP (in the Services tab of the Advanced Settings box, from the
    topmost Settings button of the Advanced Tab of Windows Firewall)
    enables something that isn't enabled before?

    I only have Teredo, whatever that is, checked, nothing else, and I can
    do HTTP etc. fine. But if this would help my friend, I'm
    interested!
     

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