Hi. On my desktop, I ran XP Pro, SP2 + Office 2007. My Brother MFC620CN worked fine (but I did need to add a download for scan to email to work). I bought a new HP laptop to be my main computer - 6730b. I cannot for the life of me get documents from word, PDF or that are attachements to emails to print. Nothng prints when I try, but the document is in the print queue - x2 (one shows deleting status). Subsequent documents queue without duplication. When I restart me computer, the documents in the print queue print. However, my jetstar PDF itinerary comes out in gobbledygook! Computer techies could not either. They could get my printer to work on their computer, and another printer to work on my laptop, but not my printer to work with my laptop! They suggested uninstall office, and reinstall (about to do this, but I have run office diagnostics and no issues show - so can't see it will make a difference). Rang brother - They said I needed XP SP3. I downloaded that, and it has made no difference. I have uninstalled and reinstalled the printer - to no avail. I installed a friends Brother printer which runs on control centre 3, and that worked. My MFC620CN runs on control centre 2. Any suggestions? I'd rather not replace the printer - it worked fine with the same software on another computer, and I can't see why it wouldn't with this laptop. HELP - & grateful of any solutions.