• Welcome to Tux Reports: Where Penguins Fly. We hope you find the topics varied, interesting, and worthy of your time. Please become a member and join in the discussions.

Why won't Internet Explorer open?

J

John Smith

Flightless Bird
Any help appreciated..
Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
think..certainly not 8 anyway. Its been ok or a couple years without a hitch
until last evening.
He can use e-mail via outlook express and was able to download latest update
to his virus software but when clicking to open IE he is presented with a
virtual white screen, a slot at the top where an address would be located
but it won't allow typing in eg http://www. etc.
Any ideas? Thanks.
 
B

Booli

Flightless Bird
On Jul 17, 9:26 pm, "John Smith" <JohnSm...@nospam.com> wrote:
> Any help appreciated..
> Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
> think..certainly not 8 anyway. Its been ok or a couple years without a hitch
> until last evening.
> He can use e-mail via outlook express and was able to download latest update
> to his virus software but when clicking to open IE he is presented with a
> virtual white screen, a slot at the top where an address would be located
> but it won't allow typing in eghttp://www. etc.
> Any ideas? Thanks.

Try to get download Internet offline installer(Setup) form another pc
& Install in your pc.

Try this link

http://download.microsoft.com/download/F/A/8/FA841CBF-D01D-4552-9615-4A6C89C5242D/BOIE8_MSCOM_XP.EXE

Booli
 
P

PA Bear [MS MVP]

Flightless Bird
There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now post the requested logs in an appropriate forum for assistance by an
expert in such matters. DO NOT SKIP THIS STEP!!

I can recommend the expert assistance offered in these forums:
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php, and
http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

John Smith wrote:
> Any help appreciated..
> Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
> think..certainly not 8 anyway. Its been ok or a couple years without a
> hitch
> until last evening.
> He can use e-mail via outlook express and was able to download latest
> update
> to his virus software but when clicking to open IE he is presented with a
> virtual white screen, a slot at the top where an address would be located
> but it won't allow typing in eg http://www. etc.
> Any ideas? Thanks.
 
J

John Smith

Flightless Bird
"PA Bear [MS MVP]" wrote in message
news:-ONmByTeJLHA.3656@TK2MSFTNGP05.phx.gbl...

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now post the requested logs in an appropriate forum for assistance by an
expert in such matters. DO NOT SKIP THIS STEP!!

I can recommend the expert assistance offered in these forums:
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php, and
http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

John Smith wrote:
> Any help appreciated..
> Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
> think..certainly not 8 anyway. Its been ok or a couple years without a
> hitch
> until last evening.
> He can use e-mail via outlook express and was able to download latest
> update
> to his virus software but when clicking to open IE he is presented with a
> virtual white screen, a slot at the top where an address would be located
> but it won't allow typing in eg http://www. etc.
> Any ideas? Thanks.
----------------
He did a full scan all ok.
Thanks all..friend got all fixed via friendly on-line Microsoft people.
Cheers.
 
J

John Smith

Flightless Bird
"John Smith" wrote in message news:#g#I8EnJLHA.4120@TK2MSFTNGP02.phx.gbl...



"PA Bear [MS MVP]" wrote in message
news:-ONmByTeJLHA.3656@TK2MSFTNGP05.phx.gbl...

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now post the requested logs in an appropriate forum for assistance by an
expert in such matters. DO NOT SKIP THIS STEP!!

I can recommend the expert assistance offered in these forums:
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php, and
http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

John Smith wrote:
> Any help appreciated..
> Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
> think..certainly not 8 anyway. Its been ok or a couple years without a
> hitch
> until last evening.
> He can use e-mail via outlook express and was able to download latest
> update
> to his virus software but when clicking to open IE he is presented with a
> virtual white screen, a slot at the top where an address would be located
> but it won't allow typing in eg http://www. etc.
> Any ideas? Thanks.
----------------
He did a full scan all ok.
Thanks all..friend got all fixed via friendly on-line Microsoft people.
Cheers.
===================
he did a full scan...
he did...
 
T

Twayne

Flightless Bird
Re: Why won't Internet Explorer open? Because it can't Open.

In news:-OJ%23GvRcJLHA.3656@TK2MSFTNGP05.phx.gbl,
John Smith <JohnSmith@nospam.com> typed:
> Any help appreciated..
> Friend's pc for unknown reason decided to stop loading IE.
> He has IE7 I think..certainly not 8 anyway. Its been ok or
> a couple years without a hitch until last evening.
> He can use e-mail via outlook express and was able to
> download latest update to his virus software but when
> clicking to open IE he is presented with a virtual white
> screen, a slot at the top where an address would be located
> but it won't allow typing in eg http://www. etc. Any ideas? Thanks.
 
You must log in or register to reply here.
Top