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Why won't Internet Explorer open?

Discussion in 'Windows XP' started by John Smith, Jul 17, 2010.

  1. John Smith

    John Smith Flightless Bird

    Any help appreciated..
    Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
    think..certainly not 8 anyway. Its been ok or a couple years without a hitch
    until last evening.
    He can use e-mail via outlook express and was able to download latest update
    to his virus software but when clicking to open IE he is presented with a
    virtual white screen, a slot at the top where an address would be located
    but it won't allow typing in eg http://www. etc.
    Any ideas? Thanks.
     
  2. Booli

    Booli Flightless Bird

    On Jul 17, 9:26 pm, "John Smith" <JohnSm...@nospam.com> wrote:
    > Any help appreciated..
    > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
    > think..certainly not 8 anyway. Its been ok or a couple years without a hitch
    > until last evening.
    > He can use e-mail via outlook express and was able to download latest update
    > to his virus software but when clicking to open IE he is presented with a
    > virtual white screen, a slot at the top where an address would be located
    > but it won't allow typing in eghttp://www. etc.
    > Any ideas? Thanks.


    Try to get download Internet offline installer(Setup) form another pc
    & Install in your pc.

    Try this link

    http://download.microsoft.com/download/F/A/8/FA841CBF-D01D-4552-9615-4A6C89C5242D/BOIE8_MSCOM_XP.EXE

    Booli
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now post the requested logs in an appropriate forum for assistance by an
    expert in such matters. DO NOT SKIP THIS STEP!!

    I can recommend the expert assistance offered in these forums:
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php, and
    http://aumha.net/viewforum.php?f=30

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    John Smith wrote:
    > Any help appreciated..
    > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
    > think..certainly not 8 anyway. Its been ok or a couple years without a
    > hitch
    > until last evening.
    > He can use e-mail via outlook express and was able to download latest
    > update
    > to his virus software but when clicking to open IE he is presented with a
    > virtual white screen, a slot at the top where an address would be located
    > but it won't allow typing in eg http://www. etc.
    > Any ideas? Thanks.
     
  4. John Smith

    John Smith Flightless Bird

    "PA Bear [MS MVP]" wrote in message
    news:-ONmByTeJLHA.3656@TK2MSFTNGP05.phx.gbl...

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now post the requested logs in an appropriate forum for assistance by an
    expert in such matters. DO NOT SKIP THIS STEP!!

    I can recommend the expert assistance offered in these forums:
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php, and
    http://aumha.net/viewforum.php?f=30

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    John Smith wrote:
    > Any help appreciated..
    > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
    > think..certainly not 8 anyway. Its been ok or a couple years without a
    > hitch
    > until last evening.
    > He can use e-mail via outlook express and was able to download latest
    > update
    > to his virus software but when clicking to open IE he is presented with a
    > virtual white screen, a slot at the top where an address would be located
    > but it won't allow typing in eg http://www. etc.
    > Any ideas? Thanks.

    ----------------
    He did a full scan all ok.
    Thanks all..friend got all fixed via friendly on-line Microsoft people.
    Cheers.
     
  5. John Smith

    John Smith Flightless Bird

    "John Smith" wrote in message news:#g#I8EnJLHA.4120@TK2MSFTNGP02.phx.gbl...



    "PA Bear [MS MVP]" wrote in message
    news:-ONmByTeJLHA.3656@TK2MSFTNGP05.phx.gbl...

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now post the requested logs in an appropriate forum for assistance by an
    expert in such matters. DO NOT SKIP THIS STEP!!

    I can recommend the expert assistance offered in these forums:
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php, and
    http://aumha.net/viewforum.php?f=30

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    John Smith wrote:
    > Any help appreciated..
    > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I
    > think..certainly not 8 anyway. Its been ok or a couple years without a
    > hitch
    > until last evening.
    > He can use e-mail via outlook express and was able to download latest
    > update
    > to his virus software but when clicking to open IE he is presented with a
    > virtual white screen, a slot at the top where an address would be located
    > but it won't allow typing in eg http://www. etc.
    > Any ideas? Thanks.

    ----------------
    He did a full scan all ok.
    Thanks all..friend got all fixed via friendly on-line Microsoft people.
    Cheers.
    ===================
    he did a full scan...
    he did...
     
  6. Twayne

    Twayne Flightless Bird

    Re: Why won't Internet Explorer open? Because it can't Open.

    In news:-OJ%23GvRcJLHA.3656@TK2MSFTNGP05.phx.gbl,
    John Smith <JohnSmith@nospam.com> typed:
    > Any help appreciated..
    > Friend's pc for unknown reason decided to stop loading IE.
    > He has IE7 I think..certainly not 8 anyway. Its been ok or
    > a couple years without a hitch until last evening.
    > He can use e-mail via outlook express and was able to
    > download latest update to his virus software but when
    > clicking to open IE he is presented with a virtual white
    > screen, a slot at the top where an address would be located
    > but it won't allow typing in eg http://www. etc. Any ideas? Thanks.
     

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