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Why Microsoft's instructions do not work (to enable handwriting re

Discussion in 'Microsoft Office' started by Michael Bloom, Feb 16, 2010.

  1. Michael Bloom

    Michael Bloom Flightless Bird

    I have also encountered a problem with Microsoft's instructions not working
    with an HP tablet PC.

    I believe I have found the source of the problem, and it looks like a

    Finding people who had a different problem leading to the same symptoms
    helped me find what I believe to be the cause.

    Searching through the net, I found other people who had a similar problem
    that was introduced only when they installed SP3. In their case, installing
    SP3 replaced files in the directory "C:/Program Files\Common Files\Microsoft
    Shared\Ink". They were able to get the icon back by restoring the
    pre-service pack version of "penusa.dll" in that directory.

    I had not installed SP3, but nonetheless had no handwriting icon to start
    with. I took a look at the ink directory, and found that some files there,
    including "penusa.dll" were apparently stubs of size 3KB. I found a
    penusa.dll that was much larger in a cab file on another system.Looking at
    the "ink" dir on a Vista system, I noticed many directories that were not
    present in the XP "ink" dir.

    Absent files/dirs include:
    "1.0" (which includes Microsoft.Ink.dll),
    "en" (which contains Microsoft.Ink.Resources.dll),
    "en-US" (which contains a dozen files of type MUI),
    other language directories,
    "fsdefinitions" (containing 6 xml files and 6 subdirectories,
    "TabletLinks" (containing some shortcuts and a .ini file)

    Seeing the MUI files, I did a search at HP, and found a software guide (HP
    document part number 334243-001, "Software Guide - HP Tablet PC Series") that
    provides instructions to install the OS in 5 steps: 1. Xp Professional
    Tablet PC edition 2005 CD, 2. HP Driver CD, 3. .NET platform, 4.
    Microsoft Windows XP Professional MUI CD, 5. Windows XP Tablet PC MUI CD.

    Despite those instructions, HP only installs the first and second CD's,
    with the .Net Platform being on the driver CD. I called HP to try to obtain
    the two MUI CD's, and nobody I spoke to knew anything about them or could
    find anything about them in their support system. The best they could
    suggest was to get the disks from Microsoft. But Microsoft says that the MUI
    disks are only available through an OEM (like HP, who ought to supply them if
    their documentation instructs customers to use them.

    From what I can tell, you need a properly installed MUI platform in order
    for the Office 2003 Handwriting Icon to be present (along with the Speech
    Icon) under "Alternative User Input" in the "features to install" list.

    But while HP documents that using these CD's is part of a proper system
    installation, they do not follow their own instructions, and do not provide
    the CD's to enable the user to do so.

    So HP says to contact Microsoft get what (I think) you need. And Microsoft
    says you can only get it from your OEM. Hence, it's a Catch-22! (for those
    unfamiliar with the term "catch-22", read Joseph Heller's classic novel of
    the same name).

    Now, I must ask: Does Microsoft have any alternative mechanism for
    enabling the Handwriting Icon?
    Or, can Microsoft make an exception to their rule about the XP MUI CD's for
    customers who are stuck with systems that do not permit Microsoft's
    instructions for enabling Handwriting support to work in for their copies of

    "Mary Sauer" wrote:

    > How to install and configure speech and handwriting recognition in Word 2003
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;826851
    > --
    > Mary Sauer MSFT MVP
    > http://office.microsoft.com/
    > http://msauer.mvps.org/
    > news://msnews.microsoft.com
    > "Philip Freeman" <PhilipFreeman@discussions.microsoft.com> wrote in message
    > news:ACDAB4EF-C93D-4187-B1AE-DB6EDC51419A@microsoft.com...
    > >I am currently trying to use office 2003 on a Tablet PC (a HP/Compac tc4200)
    > > running Windows XP tablet edition. All software is recent & has been updated.
    > >
    > > Office does not offer the handwriting options. Following online help, I have
    > > activated the Language Bar, which only shows speech options and not the hoped
    > > for Write-anywhere or other buttons.. I have accessed the text services &
    > > input languages options under the control panel, but although the hardwiring
    > > recognition option is present in the add Input Languages section, it is
    > > "grayed".
    > >
    > > Although there is no listing for office 2003 as such, I have also tried
    > > installing handwriting recognition in office as described for office 2000 and
    > > XP in the online help (using the Add/Remove programs & custom installation)
    > > but handwriting is not offered as an option in shared services, although it
    > > is otherwise as described in these help files.
    > >
    > > In short I have tried everything described in the online help (at least that
    > > Search turns up) and feel balked at every turn! I would be deeply grateful
    > > for any pointers as to what I am doing wrong!
    > >
    > > Philip Freeman
    > >


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