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Urgent help needed...

Discussion in 'Windows XP' started by Pawan Garg, Jan 6, 2010.

  1. Pawan Garg

    Pawan Garg Flightless Bird

    The following error is registered in my event log:

    The windows universal service terminated with the following error:
    A dynamic link library initialization routine failed.

    The config shell service terminated with the following error:
    The specified procedure could not be found.

    After sometime the system comes to a stand still. Everything just
    hangs up!!
    This stand still occurs with a regular frequency of a day and half.
    What could be the problem?
    Can someone suggest a solution or a way to diagnose the problem?
     
  2. John John - MVP

    John John - MVP Flightless Bird

    Please copy and paste the event from the Event Log to your post. To
    copy the event double click on the event then click on the clipboard
    icon at the upper right, the one below the arrows that looks like 2
    pages of paper. When pasted to your reply it will look something like this:

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6005
    Date: 12/28/2009
    Time: 9:26:08 AM
    User: N/A
    Computer: xxx-xxxx
    Description:
    The Event log service was started.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.


    If there is personal information in the event you can just obfuscate it,
    as I did above in the Computer: field.

    John


    Pawan Garg wrote:
    > The following error is registered in my event log:
    >
    > The windows universal service terminated with the following error:
    > A dynamic link library initialization routine failed.
    >
    > The config shell service terminated with the following error:
    > The specified procedure could not be found.
    >
    > After sometime the system comes to a stand still. Everything just
    > hangs up!!
    > This stand still occurs with a regular frequency of a day and half.
    > What could be the problem?
    > Can someone suggest a solution or a way to diagnose the problem?
     
  3. Shenan Stanley

    Shenan Stanley Flightless Bird

    Pawan Garg wrote:
    > The following error is registered in my event log:
    >
    > The windows universal service terminated with the following error:
    > A dynamic link library initialization routine failed.
    >
    > The config shell service terminated with the following error:
    > The specified procedure could not be found.
    >
    > After sometime the system comes to a stand still. Everything just
    > hangs up!!
    > This stand still occurs with a regular frequency of a day and half.
    > What could be the problem?
    > Can someone suggest a solution or a way to diagnose the problem?


    Sparse on the system details.

    One *could* assume you have some flavor of Windows XP with some service pack
    level, it could be either 32-bit or 64-bit and who knows what security
    software you have installed (antivirus, antimalware, firewall, etc.)

    Help those here help you with some details on the system - something beyond
    the details of the message (although quoting the error message is great - it
    will result in some Google searches and their results.)

    You can obtain and supply the edition and version information:

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    winver
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story. Post _both_ in response
    to this message verbatim. No paraphrasing - instead - ensure
    character-for-character copying.

    What version of Internet Explorer are you currently using? Easy to find
    out. Open Internet Explorer and while that is in-focus, press and hold
    the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    (just once, no holding) the "H" key. Now, with the "ALT" key still
    pressed, press (just once, no holding) the "A" key. That will bring up
    the "About Internet Explorer" window. It will give you the exact version
    you are using - repeat what you see there in response to this message.

    How to determine whether a computer is running a 32-bit version or
    64-bit version of the Windows operating system
    http://support.microsoft.com/kb/827218

    When giving your Antivirus, AntiMalware and Firewall software information -
    be sure to include the version as well as the full name of the product.

    Also - you may want to do some general troubleshooting/basic maintenance on
    the computer and explain what your normal maintenance tasks are... For
    example - do you consistentnly backup at least your data from the system, do
    you defragment and run a CHKDSK on the system drives, do you periodically
    scan for malware beyond what your antivirus software might do, how is the
    machine kept updated (not just Windows patches - but the other software you
    run as well) and so on?

    Some basics you can do, as long as you have Windows XP...

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    SuperAntiSpyware
    http://www.superantispyware.com/

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    MalwareBytes
    http://www.malwarebytes.com/

    Reboot and logon as administrative user.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    You may find nothing, you may find only cookies, you may think it is a
    waste of time - but if you do all this and report back here with what you
    do/don't find as you are doing all of it - you are adding more pieces to
    the puzzle and the entire picture just may become clearer and your
    problem resolved.

    Reboot and logon as administrative user.

    Download/install the "Windows Installer CleanUp Utility":
    http://support.microsoft.com/kb/290301

    After installing, do the following:

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
    --> Click OK.
    (The quotation marks and percentage signs and spacing should be exact.)

    It will flash by *quick*, don't expect much out of this step to get
    excited about.

    Reboot and logon as administrative user.

    You also should run a full CHKDSK and defragmentation.

    Windows XP CHKDSK:
    http://support.microsoft.com/kb/315265
    * Will require a reboot.

    Windows XP Defragmentation:
    http://support.microsoft.com/kb/314848

    Reboot and logon as administrative user.

    Continue by fixing your Windows Update system...

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
    both times. Check the "I agree" box and click on "Next". Check the box
    for "Run aggressive options (not recommended)" and click "Next". Let
    it finish up and follow the prompts until it is done. Close/exit and
    reboot when it is.

    Reboot and logon as administrative user.

    Visit http://windowsupdate.microsoft.com/ in Internet Explorer and
    select to do a CUSTOM scan...

    Every time you are about to click on something while at these web pages -
    first press and hold down the CTRL key while you click on it. You can
    release the CTRL key after clicking each time.

    Once the scan is done, select just _ONE_ of the high priority updates
    (deselect any others) and install it.

    Reboot again.

    If it did work - try the web page again - selecting no more than 3-5 at a
    time. Rebooting as needed.

    The Optional Software updates are generally safe - although I recommend
    against the "Windows Search" one and any of the "Office Live" ones or
    "Windows Live" ones for now. I would completely avoid the
    Optional Hardware updates. Also - I do not see any urgent need to
    install Internet Explorer 8 at this time.

    When you are done with those steps and come back to add the extra detail
    on your system - also state what of the above you have done and the
    results of each step.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     

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