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Upgrade stuff up (activation)

Discussion in 'Windows 7' started by Sunny, Aug 1, 2010.

  1. Sunny

    Sunny Flightless Bird

    Looks like I will have to ring Microsoft Monday (Australia)

    Bought a laptop with Windows7 Starter and an upgrade CD with Windows Home.
    Put the CD in and was told that I had to remove the CD and;
    1. With Windows starter running go to < start > and use the upgrade
    anytime "feature"
    2. Enter the Product Key that came with the CD.

    All worked fine with a claim of success after about 20 minutes on line.

    Then after a reminder that I only have 20 days left to activate Windows7:

    I get
    a. Fail - This activation is not for clean install only for upgrade
    b. Fail - PID no is not valid
    (Despite that it is shown as PID in "Upgrade System Info)

    ssshheeeezz
     
  2. housetrained

    housetrained Flightless Bird

    "Sunny" <wombathouse@yahoo.com.au> wrote in message
    news:2L95o.2227$FH2.1039@viwinnwfe02.internal.bigpond.com...
    > Looks like I will have to ring Microsoft Monday (Australia)
    >
    > Bought a laptop with Windows7 Starter and an upgrade CD with Windows Home.
    > Put the CD in and was told that I had to remove the CD and;
    > 1. With Windows starter running go to < start > and use the upgrade
    > anytime "feature"
    > 2. Enter the Product Key that came with the CD.
    >
    > All worked fine with a claim of success after about 20 minutes on line.
    >
    > Then after a reminder that I only have 20 days left to activate Windows7:
    >
    > I get
    > a. Fail - This activation is not for clean install only for upgrade
    > b. Fail - PID no is not valid
    > (Despite that it is shown as PID in "Upgrade System Info)
    >
    > ssshheeeezz
    >

    1. Did you buy them from the same outlet?
    2. -ditto- Buy one or both online?
    3. What outcome when you rang MS?

    Just a nosey b*****d and would like to know how you got on.
    --
    John the West Ham fan

    housetrained@hotmail.com
    <><
     
  3. Sunny

    Sunny Flightless Bird

    "housetrained" <housetrained@hotmail.com> wrote in message
    news:4c5914ee$0$7854$c3e8da3@news.astraweb.com...
    > "Sunny" <wombathouse@yahoo.com.au> wrote in message
    > news:2L95o.2227$FH2.1039@viwinnwfe02.internal.bigpond.com...
    >> Looks like I will have to ring Microsoft Monday (Australia)
    >>
    >> Bought a laptop with Windows7 Starter and an upgrade CD with Windows
    >> Home.
    >> Put the CD in and was told that I had to remove the CD and;
    >> 1. With Windows starter running go to < start > and use the upgrade
    >> anytime "feature"
    >> 2. Enter the Product Key that came with the CD.
    >>
    >> All worked fine with a claim of success after about 20 minutes on line.
    >>
    >> Then after a reminder that I only have 20 days left to activate
    >> Windows7:
    >>
    >> I get
    >> a. Fail - This activation is not for clean install only for upgrade
    >> b. Fail - PID no is not valid
    >> (Despite that it is shown as PID in "Upgrade System Info)
    >>
    >> ssshheeeezz
    >>

    > 1. Did you buy them from the same outlet?


    Yes Dick Smith (Retail)

    > 2. -ditto- Buy one or both online?
    > 3. What outcome when you rang MS?


    3 hours on the phone, with MS downloading "Remote Desktop" and taking
    control of both my Netbooks.
    "They" got into the registry and changed the product key numbers to the
    ones that I purchased.
    Apparently there is a hiccup with "updrade anytime" feature, but only from
    Win7 Starter.
    (Generates a product key that does not match the ones I input from the
    "Upgrade CD")

    >
    > Just a nosey b*****d and would like to know how you got on.


    Both Netbooks now show "Genuine Windows7 Home Premium"

    > --
    > John the West Ham fan
    >
    > housetrained@hotmail.com
    > <><
     
  4. housetrained

    housetrained Flightless Bird

    hope you had a free call
    --
    "The mind is like a parachute,
    it works best when it is open." - Frank Zappa


    "Sunny" <wombathouse@yahoo.com.au> wrote in message
    news:%X86o.2524$FH2.1372@viwinnwfe02.internal.bigpond.com...
    >
    > "housetrained" <housetrained@hotmail.com> wrote in message
    > news:4c5914ee$0$7854$c3e8da3@news.astraweb.com...
    >> "Sunny" <wombathouse@yahoo.com.au> wrote in message
    >> news:2L95o.2227$FH2.1039@viwinnwfe02.internal.bigpond.com...
    >>> Looks like I will have to ring Microsoft Monday (Australia)
    >>>
    >>> Bought a laptop with Windows7 Starter and an upgrade CD with Windows
    >>> Home.
    >>> Put the CD in and was told that I had to remove the CD and;
    >>> 1. With Windows starter running go to < start > and use the upgrade
    >>> anytime "feature"
    >>> 2. Enter the Product Key that came with the CD.
    >>>
    >>> All worked fine with a claim of success after about 20 minutes on line.
    >>>
    >>> Then after a reminder that I only have 20 days left to activate
    >>> Windows7:
    >>>
    >>> I get
    >>> a. Fail - This activation is not for clean install only for upgrade
    >>> b. Fail - PID no is not valid
    >>> (Despite that it is shown as PID in "Upgrade System Info)
    >>>
    >>> ssshheeeezz
    >>>

    >> 1. Did you buy them from the same outlet?

    >
    > Yes Dick Smith (Retail)
    >
    >> 2. -ditto- Buy one or both online?
    >> 3. What outcome when you rang MS?

    >
    > 3 hours on the phone, with MS downloading "Remote Desktop" and taking
    > control of both my Netbooks.
    > "They" got into the registry and changed the product key numbers to the
    > ones that I purchased.
    > Apparently there is a hiccup with "updrade anytime" feature, but only from
    > Win7 Starter.
    > (Generates a product key that does not match the ones I input from the
    > "Upgrade CD")
    >
    >>
    >> Just a nosey b*****d and would like to know how you got on.

    >
    > Both Netbooks now show "Genuine Windows7 Home Premium"
    >
    >> --
    >> John the West Ham fan
    >>
    >> housetrained@hotmail.com
    >> <><

    >
    >
     
  5. Sunny

    Sunny Flightless Bird

    Yes, it was a free call and two Techs got involved.
    One of them rang me the next day and asked if I was happy with their
    performance, and satisfied with the end result.
    They followed that with a e-mail declaring the case closed, and that I
    would get a "survey request" in a few days, and they would appreciate if I
    could find the time to answer it to improve their support.

    All in all, very happy with their help.

    "housetrained" <housetrained@hotmail.com> wrote in message
    news:4c592e94$0$7870$c3e8da3@news.astraweb.com...
    > hope you had a free call
    > --
    > "The mind is like a parachute,
    > it works best when it is open." - Frank Zappa
    >
    >
    > "Sunny" <wombathouse@yahoo.com.au> wrote in message
    > news:%X86o.2524$FH2.1372@viwinnwfe02.internal.bigpond.com...
    >>
    >> "housetrained" <housetrained@hotmail.com> wrote in message
    >> news:4c5914ee$0$7854$c3e8da3@news.astraweb.com...
    >>> "Sunny" <wombathouse@yahoo.com.au> wrote in message
    >>> news:2L95o.2227$FH2.1039@viwinnwfe02.internal.bigpond.com...
    >>>> Looks like I will have to ring Microsoft Monday (Australia)
    >>>>
    >>>> Bought a laptop with Windows7 Starter and an upgrade CD with Windows
    >>>> Home.
    >>>> Put the CD in and was told that I had to remove the CD and;
    >>>> 1. With Windows starter running go to < start > and use the upgrade
    >>>> anytime "feature"
    >>>> 2. Enter the Product Key that came with the CD.
    >>>>
    >>>> All worked fine with a claim of success after about 20 minutes on
    >>>> line.
    >>>>
    >>>> Then after a reminder that I only have 20 days left to activate
    >>>> Windows7:
    >>>>
    >>>> I get
    >>>> a. Fail - This activation is not for clean install only for upgrade
    >>>> b. Fail - PID no is not valid
    >>>> (Despite that it is shown as PID in "Upgrade System Info)
    >>>>
    >>>> ssshheeeezz
    >>>>
    >>> 1. Did you buy them from the same outlet?

    >>
    >> Yes Dick Smith (Retail)
    >>
    >>> 2. -ditto- Buy one or both online?
    >>> 3. What outcome when you rang MS?

    >>
    >> 3 hours on the phone, with MS downloading "Remote Desktop" and taking
    >> control of both my Netbooks.
    >> "They" got into the registry and changed the product key numbers to the
    >> ones that I purchased.
    >> Apparently there is a hiccup with "updrade anytime" feature, but only
    >> from Win7 Starter.
    >> (Generates a product key that does not match the ones I input from the
    >> "Upgrade CD")
    >>
    >>>
    >>> Just a nosey b*****d and would like to know how you got on.

    >>
    >> Both Netbooks now show "Genuine Windows7 Home Premium"
    >>
    >>> --
    >>> John the West Ham fan
    >>>
    >>> housetrained@hotmail.com
    >>> <><

    >>
    >>
     
  6. housetrained

    housetrained Flightless Bird

    here in England it seems that all the call centres are located in India and
    it is sometimes very hard to get what they say.
    Do you live near the beach?

    --
    housetrained - the Native Anglican
    housetrained@hotmail.com


    "Sunny" <wombathouse@yahoo.com.au> wrote in message
    news:MDs6o.2649$Yv.855@viwinnwfe01.internal.bigpond.com...
    > Yes, it was a free call and two Techs got involved.
    > One of them rang me the next day and asked if I was happy with their
    > performance, and satisfied with the end result.
    > They followed that with a e-mail declaring the case closed, and that I
    > would get a "survey request" in a few days, and they would appreciate if I
    > could find the time to answer it to improve their support.
    >
    > All in all, very happy with their help.
    >
    > "housetrained" <housetrained@hotmail.com> wrote in message
    > news:4c592e94$0$7870$c3e8da3@news.astraweb.com...
    >> hope you had a free call
    >> --
    >> "The mind is like a parachute,
    >> it works best when it is open." - Frank Zappa
    >>
    >>
    >> "Sunny" <wombathouse@yahoo.com.au> wrote in message
    >> news:%X86o.2524$FH2.1372@viwinnwfe02.internal.bigpond.com...
    >>>
    >>> "housetrained" <housetrained@hotmail.com> wrote in message
    >>> news:4c5914ee$0$7854$c3e8da3@news.astraweb.com...
    >>>> "Sunny" <wombathouse@yahoo.com.au> wrote in message
    >>>> news:2L95o.2227$FH2.1039@viwinnwfe02.internal.bigpond.com...
    >>>>> Looks like I will have to ring Microsoft Monday (Australia)
    >>>>>
    >>>>> Bought a laptop with Windows7 Starter and an upgrade CD with Windows
    >>>>> Home.
    >>>>> Put the CD in and was told that I had to remove the CD and;
    >>>>> 1. With Windows starter running go to < start > and use the upgrade
    >>>>> anytime "feature"
    >>>>> 2. Enter the Product Key that came with the CD.
    >>>>>
    >>>>> All worked fine with a claim of success after about 20 minutes on
    >>>>> line.
    >>>>>
    >>>>> Then after a reminder that I only have 20 days left to activate
    >>>>> Windows7:
    >>>>>
    >>>>> I get
    >>>>> a. Fail - This activation is not for clean install only for upgrade
    >>>>> b. Fail - PID no is not valid
    >>>>> (Despite that it is shown as PID in "Upgrade System Info)
    >>>>>
    >>>>> ssshheeeezz
    >>>>>
    >>>> 1. Did you buy them from the same outlet?
    >>>
    >>> Yes Dick Smith (Retail)
    >>>
    >>>> 2. -ditto- Buy one or both online?
    >>>> 3. What outcome when you rang MS?
    >>>
    >>> 3 hours on the phone, with MS downloading "Remote Desktop" and taking
    >>> control of both my Netbooks.
    >>> "They" got into the registry and changed the product key numbers to the
    >>> ones that I purchased.
    >>> Apparently there is a hiccup with "updrade anytime" feature, but only
    >>> from Win7 Starter.
    >>> (Generates a product key that does not match the ones I input from the
    >>> "Upgrade CD")
    >>>
    >>>>
    >>>> Just a nosey b*****d and would like to know how you got on.
    >>>
    >>> Both Netbooks now show "Genuine Windows7 Home Premium"
    >>>
    >>>> --
    >>>> John the West Ham fan
    >>>>
    >>>> housetrained@hotmail.com
    >>>> <><
    >>>
    >>>

    >
    >
     
  7. Sunny

    Sunny Flightless Bird

    Same problem here with call centres, although the Microsoft help is
    located in Sydney NSW.
    (APAC Global Consumer Support)

    No, unfortunately, not near the beach, however I am only 1 hour from Qld
    "Gold Coast" :)

    "housetrained" <housetrained@hotmail.com> wrote in message
    news:4c5a5ee4$0$24737$c3e8da3@news.astraweb.com...
    > here in England it seems that all the call centres are located in India
    > and it is sometimes very hard to get what they say.
    > Do you live near the beach?
    >
    > --
    > housetrained - the Native Anglican
    > housetrained@hotmail.com
    >
    >
    > "Sunny" <wombathouse@yahoo.com.au> wrote in message
    > news:MDs6o.2649$Yv.855@viwinnwfe01.internal.bigpond.com...
    >> Yes, it was a free call and two Techs got involved.
    >> One of them rang me the next day and asked if I was happy with their
    >> performance, and satisfied with the end result.
    >> They followed that with a e-mail declaring the case closed, and that I
    >> would get a "survey request" in a few days, and they would appreciate
    >> if I could find the time to answer it to improve their support.
    >>
    >> All in all, very happy with their help.

    <snip>
     

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