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Update XP kb977165

Discussion in 'Windows XP' started by R_W_B, Feb 10, 2010.

  1. R_W_B

    R_W_B Flightless Bird

    Hello, my automatic updates keeps saying I need to download and install
    the Security Update XP kb977165. Problem is that I have clicked OK
    and it has download and also installed this update now 6 times on my
    laptop running XP sp3 and after each time it still says the same update
    needs downloading. Been getting updates for years now with no issue ?
    Is anybody else having this issue ?
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Crosspost to Windows Update newgroup]

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/977165

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB977165).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    The Consumer Security Support home page & Microsoft Update Solution Center
    also offer support options
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002



    R_W_B wrote:
    > Hello, my automatic updates keeps saying I need to download and install
    > the Security Update XP kb977165. Problem is that I have clicked OK
    > and it has download and also installed this update now 6 times on my
    > laptop running XP sp3 and after each time it still says the same update
    > needs downloading. Been getting updates for years now with no issue ?
    > Is anybody else having this issue ?
     
  3. Jim

    Jim Flightless Bird

    Check out this page http://support.microsoft.com/kb/977165. It says <snip>

    On certain Windows XP-based systems, this security update may be reoffered.
    This problem occurs because certain binaries are in a "Not Signed" state. To
    resolve this issue, follow the steps in the "Method 3: Rename the Catroot2
    folder" section of the following article in the Microsoft Knowledge Base:
    822798 (http://support.microsoft.com/kb/822798/ ) You cannot install some
    updates or programs.

    This is the information provided in 822798 for method 3 <snip>
    Method 3: Rename the Catroot2 folder
    Rename the Catroot2 folder (Windows XP and Windows Server 2003 only), and
    then try to install the program again.

    Note Skip this method if the operating system is Windows 2000.

    To rename the Catroot2 folder, follow these steps:
    1.. Click Start, click Run, type cmd, and then click OK.
    2.. At the command prompt, type the following commands, and then press
    ENTER after each line:
    net stop cryptsvc
    ren %systemroot%\System32\Catroot2 oldcatroot2
    net start cryptsvc
    exit
    3.. Remove all tmp*.cat files from the following folder:
    %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

    If no files that start with tmp exist in this folder, do not remove any
    other files. The .cat files in this folder are necessary for installing
    hotfixes and service packs.
    Important Do not rename the Catroot folder. The Catroot2 folder is
    automatically recreated by Windows, but the Catroot folder is not recreated
    if the Catroot folder is renamed.

    Good luck,
    Jim

    "R_W_B" <R_W_B@discussions.microsoft.com> wrote in message
    news:D8D3CAB6-D44B-4120-B2DD-7B8D52552E0C@microsoft.com...
    > Hello, my automatic updates keeps saying I need to download and install
    > the Security Update XP kb977165. Problem is that I have clicked OK
    > and it has download and also installed this update now 6 times on my
    > laptop running XP sp3 and after each time it still says the same update
    > needs downloading. Been getting updates for years now with no issue ?
    > Is anybody else having this issue ?
    >
     
  4. R_W_B

    R_W_B Flightless Bird

    THANK you !

    "Jim" wrote:

    >
    > Check out this page http://support.microsoft.com/kb/977165. It says <snip>
    >
    > On certain Windows XP-based systems, this security update may be reoffered.
    > This problem occurs because certain binaries are in a "Not Signed" state. To
    > resolve this issue, follow the steps in the "Method 3: Rename the Catroot2
    > folder" section of the following article in the Microsoft Knowledge Base:
    > 822798 (http://support.microsoft.com/kb/822798/ ) You cannot install some
    > updates or programs.
    >
    > This is the information provided in 822798 for method 3 <snip>
    > Method 3: Rename the Catroot2 folder
    > Rename the Catroot2 folder (Windows XP and Windows Server 2003 only), and
    > then try to install the program again.
    >
    > Note Skip this method if the operating system is Windows 2000.
    >
    > To rename the Catroot2 folder, follow these steps:
    > 1.. Click Start, click Run, type cmd, and then click OK.
    > 2.. At the command prompt, type the following commands, and then press
    > ENTER after each line:
    > net stop cryptsvc
    > ren %systemroot%\System32\Catroot2 oldcatroot2
    > net start cryptsvc
    > exit
    > 3.. Remove all tmp*.cat files from the following folder:
    > %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    >
    > If no files that start with tmp exist in this folder, do not remove any
    > other files. The .cat files in this folder are necessary for installing
    > hotfixes and service packs.
    > Important Do not rename the Catroot folder. The Catroot2 folder is
    > automatically recreated by Windows, but the Catroot folder is not recreated
    > if the Catroot folder is renamed.
    >
    > Good luck,
    > Jim
    >
    > "R_W_B" <R_W_B@discussions.microsoft.com> wrote in message
    > news:D8D3CAB6-D44B-4120-B2DD-7B8D52552E0C@microsoft.com...
    > > Hello, my automatic updates keeps saying I need to download and install
    > > the Security Update XP kb977165. Problem is that I have clicked OK
    > > and it has download and also installed this update now 6 times on my
    > > laptop running XP sp3 and after each time it still says the same update
    > > needs downloading. Been getting updates for years now with no issue ?
    > > Is anybody else having this issue ?
    > >

    >
    >
    > .
    >
     
  5. Jeffrey

    Jeffrey Flightless Bird

    Is it safe to install this months Security updates on my Windows XP Home and
    Pro PC's?
    Is there or has there been a new release of the troubled update?

    "PA Bear [MS MVP]" wrote:

    > [Crosspost to Windows Update newgroup]
    >
    > See the "How to obtain help" section of
    > http://support.microsoft.com/kb/977165
    >
    > For home users, no-charge support is available by calling 1-866-PCSAFETY
    > (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    > Canada or by contacting your local Microsoft subsidiary. There is no-charge
    > for support calls that are associated with security updates. When you call,
    > clearly state that your problem is related to a Security Update and cite the
    > update's KB number (e.g., KB977165).
    >
    > Or you can...
    >
    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/default.aspx?gprid=6527
    >
    > The Consumer Security Support home page & Microsoft Update Solution Center
    > also offer support options
    > https://consumersecuritysupport.microsoft.com/
    > http://support.microsoft.com/ph/6527#tab3
    >
    > For more information about how to contact your local Microsoft subsidiary
    > for security update support issues, visit the International Support Web
    > site: http://support.microsoft.com/common/international.aspx
    >
    > For enterprise customers, support for security updates is available through
    > your usual support contacts.
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    >
    > R_W_B wrote:
    > > Hello, my automatic updates keeps saying I need to download and install
    > > the Security Update XP kb977165. Problem is that I have clicked OK
    > > and it has download and also installed this update now 6 times on my
    > > laptop running XP sp3 and after each time it still says the same update
    > > needs downloading. Been getting updates for years now with no issue ?
    > > Is anybody else having this issue ?

    >
    > .
    >
     
  6. C

    C Flightless Bird

    Jeffrey wrote:
    > Is it safe to install this months Security updates on my Windows XP Home and
    > Pro PC's?
    > Is there or has there been a new release of the troubled update?


    I updated one Pro and one Home with no problems. Be sure and disable
    your anti virus' real time scanning before the install as well as using
    Crap Cleaner (www.ccleaner.com) to clear all temporary files. I would
    also set a restore point.

    --
    C
     
  7. ANGELKISSES420

    ANGELKISSES420 Flightless Bird

    IF I WAS ANYONE... I WOULD NOT INSTALL ANY NEW WINDOWS XP UPDATES.. EVERYONE
    I KNOW INCLUDING MYSELF HAS HAD A PROBLEM SINCE DOWNLOADING & INSTALLING THE
    LATEST UPDATE.. OUR PROBLEM IS OUR COMPUTER WONT EVEN OPEN. IT TAKES US TO
    THE "ENTER SAFE MODE, LAST KNOWN GOOD CONFIG. OR START NORMALLY" REGARDLESS
    OF WHICH ONE YOU CHOOSE.. WINDOWS WONT OPEN.. ITS A NEVER ENDING SCREEN.. THE
    UPDATE MESSES UP YOUR COMPUTER.. HENCE WHY RIGHT NOW I AM ON HOLD WITH
    MICROSOFT:). IF YOU HAVE ANY ISSUES CALL THEM.. THATS WHAT IM DOING.. THEY
    NEED TO KNOW HOW MANY PEOPLE ARE HAVING THIS PROBLEM.. THEIR UPDATE HAS
    MESSED UP ALOT OF COMPUTERS.. SO FAR IVE LOST EVERYTHING..

    "R_W_B" wrote:

    > Hello, my automatic updates keeps saying I need to download and install
    > the Security Update XP kb977165. Problem is that I have clicked OK
    > and it has download and also installed this update now 6 times on my
    > laptop running XP sp3 and after each time it still says the same update
    > needs downloading. Been getting updates for years now with no issue ?
    > Is anybody else having this issue ?
    >
     
  8. Unknown

    Unknown Flightless Bird

    Calm down! No sense in screaming about it.
    "ANGELKISSES420" <ANGELKISSES420@discussions.microsoft.com> wrote in message
    news:3978E433-7CE2-43A9-80FF-53FB996A87FB@microsoft.com...
    > IF I WAS ANYONE... I WOULD NOT INSTALL ANY NEW WINDOWS XP UPDATES..
    > EVERYONE
    > I KNOW INCLUDING MYSELF HAS HAD A PROBLEM SINCE DOWNLOADING & INSTALLING
    > THE
    > LATEST UPDATE.. OUR PROBLEM IS OUR COMPUTER WONT EVEN OPEN. IT TAKES US TO
    > THE "ENTER SAFE MODE, LAST KNOWN GOOD CONFIG. OR START NORMALLY"
    > REGARDLESS
    > OF WHICH ONE YOU CHOOSE.. WINDOWS WONT OPEN.. ITS A NEVER ENDING SCREEN..
    > THE
    > UPDATE MESSES UP YOUR COMPUTER.. HENCE WHY RIGHT NOW I AM ON HOLD WITH
    > MICROSOFT:). IF YOU HAVE ANY ISSUES CALL THEM.. THATS WHAT IM DOING..
    > THEY
    > NEED TO KNOW HOW MANY PEOPLE ARE HAVING THIS PROBLEM.. THEIR UPDATE HAS
    > MESSED UP ALOT OF COMPUTERS.. SO FAR IVE LOST EVERYTHING..
    >
    > "R_W_B" wrote:
    >
    >> Hello, my automatic updates keeps saying I need to download and install
    >> the Security Update XP kb977165. Problem is that I have clicked OK
    >> and it has download and also installed this update now 6 times on my
    >> laptop running XP sp3 and after each time it still says the same update
    >> needs downloading. Been getting updates for years now with no issue ?
    >> Is anybody else having this issue ?
    >>
     
  9. MowGreen

    MowGreen Flightless Bird

    Inline:

    Jeffrey wrote:
    > Is it safe to install this months Security updates on my Windows XP Home and
    > Pro PC's?


    It installed fine with no toxic effects on numerous XP systems here,
    including a few Dells.

    Of course, YMMV. A recovery method has been posted by Kevin Hau of
    Microsoft here that includes a link to a Fixit that mitigates the
    vulnerability addressed by the update -

    http://social.answers.microsoft.com.../thread/73cea559-ebbd-4274-96bc-e292b69f2fd1/

    > Is there or has there been a new release of the troubled update?


    Not yet. Stay tuned or run the Fixit and forget the update. <w>


    MowGreen
    ================
    * -343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked



    > "PA Bear [MS MVP]" wrote:
    >
    >> [Crosspost to Windows Update newgroup]
    >>
    >> See the "How to obtain help" section of
    >> http://support.microsoft.com/kb/977165
    >>
    >> For home users, no-charge support is available by calling 1-866-PCSAFETY
    >> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    >> Canada or by contacting your local Microsoft subsidiary. There is no-charge
    >> for support calls that are associated with security updates. When you call,
    >> clearly state that your problem is related to a Security Update and cite the
    >> update's KB number (e.g., KB977165).
    >>
    >> Or you can...
    >>
    >> Start a free Windows Update support incident request:
    >> https://support.microsoft.com/oas/default.aspx?gprid=6527
    >>
    >> The Consumer Security Support home page& Microsoft Update Solution Center
    >> also offer support options
    >> https://consumersecuritysupport.microsoft.com/
    >> http://support.microsoft.com/ph/6527#tab3
    >>
    >> For more information about how to contact your local Microsoft subsidiary
    >> for security update support issues, visit the International Support Web
    >> site: http://support.microsoft.com/common/international.aspx
    >>
    >> For enterprise customers, support for security updates is available through
    >> your usual support contacts.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >>
    >> R_W_B wrote:
    >>> Hello, my automatic updates keeps saying I need to download and install
    >>> the Security Update XP kb977165. Problem is that I have clicked OK
    >>> and it has download and also installed this update now 6 times on my
    >>> laptop running XP sp3 and after each time it still says the same update
    >>> needs downloading. Been getting updates for years now with no issue ?
    >>> Is anybody else having this issue ?

    >>
    >> .
    >>
     
  10. Jeffrey

    Jeffrey Flightless Bird

    Did a complete download of all updates for both the laptop and PC both (Dells).
    No problems so far.
    Thanks

    "MowGreen" wrote:

    > Inline:
    >
    > Jeffrey wrote:
    > > Is it safe to install this months Security updates on my Windows XP Home and
    > > Pro PC's?

    >
    > It installed fine with no toxic effects on numerous XP systems here,
    > including a few Dells.
    >
    > Of course, YMMV. A recovery method has been posted by Kevin Hau of
    > Microsoft here that includes a link to a Fixit that mitigates the
    > vulnerability addressed by the update -
    >
    > http://social.answers.microsoft.com.../thread/73cea559-ebbd-4274-96bc-e292b69f2fd1/
    >
    > > Is there or has there been a new release of the troubled update?

    >
    > Not yet. Stay tuned or run the Fixit and forget the update. <w>
    >
    >
    > MowGreen
    > ================
    > * -343-* FDNY
    > Never Forgotten
    > ================
    >
    > banthecheck.com
    > "Security updates should *never* have *non-security content* prechecked
    >
    >
    >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > >> [Crosspost to Windows Update newgroup]
    > >>
    > >> See the "How to obtain help" section of
    > >> http://support.microsoft.com/kb/977165
    > >>
    > >> For home users, no-charge support is available by calling 1-866-PCSAFETY
    > >> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    > >> Canada or by contacting your local Microsoft subsidiary. There is no-charge
    > >> for support calls that are associated with security updates. When you call,
    > >> clearly state that your problem is related to a Security Update and cite the
    > >> update's KB number (e.g., KB977165).
    > >>
    > >> Or you can...
    > >>
    > >> Start a free Windows Update support incident request:
    > >> https://support.microsoft.com/oas/default.aspx?gprid=6527
    > >>
    > >> The Consumer Security Support home page& Microsoft Update Solution Center
    > >> also offer support options
    > >> https://consumersecuritysupport.microsoft.com/
    > >> http://support.microsoft.com/ph/6527#tab3
    > >>
    > >> For more information about how to contact your local Microsoft subsidiary
    > >> for security update support issues, visit the International Support Web
    > >> site: http://support.microsoft.com/common/international.aspx
    > >>
    > >> For enterprise customers, support for security updates is available through
    > >> your usual support contacts.
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>
    > >>
    > >>
    > >> R_W_B wrote:
    > >>> Hello, my automatic updates keeps saying I need to download and install
    > >>> the Security Update XP kb977165. Problem is that I have clicked OK
    > >>> and it has download and also installed this update now 6 times on my
    > >>> laptop running XP sp3 and after each time it still says the same update
    > >>> needs downloading. Been getting updates for years now with no issue ?
    > >>> Is anybody else having this issue ?
    > >>
    > >> .
    > >>

    > .
    >
     
  11. MowGreen

    MowGreen Flightless Bird

    Most folks are not having issues from installing KB977165. One
    interesting turn of events is that it *definitely* causes BSODs on
    systems that have this malware resident -

    " I uploaded the non-working atapi.sys to VirusTotal. Here's the result:

    http://www.virustotal.com/analisis/...0f3dc71d39d1357727ab41b11ef828a7ff-1265925529

    Apparently, this update problem is the result of an infection. "
    http://isc.sans.org/diary.html?storyid=8209#comment

    Tdss rootkit silently owns the net
    http://www.prevx.com/blog/139/Tdss-rootkit-silently-owns-the-net.html

    I reckon the BSOD is a blessing in disguise for those who never knew
    their systems were compromised.


    MowGreen
    ================
    * -343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked



    Jeffrey wrote:
    > Did a complete download of all updates for both the laptop and PC both (Dells).
    > No problems so far.
    > Thanks
    >
    > "MowGreen" wrote:
    >
    >> Inline:
    >>
    >> Jeffrey wrote:
    >>> Is it safe to install this months Security updates on my Windows XP Home and
    >>> Pro PC's?

    >>
    >> It installed fine with no toxic effects on numerous XP systems here,
    >> including a few Dells.
    >>
    >> Of course, YMMV. A recovery method has been posted by Kevin Hau of
    >> Microsoft here that includes a link to a Fixit that mitigates the
    >> vulnerability addressed by the update -
    >>
    >> http://social.answers.microsoft.com.../thread/73cea559-ebbd-4274-96bc-e292b69f2fd1/
    >>
    >>> Is there or has there been a new release of the troubled update?

    >>
    >> Not yet. Stay tuned or run the Fixit and forget the update.<w>
    >>
    >>
    >> MowGreen
    >> ================
    >> * -343-* FDNY
    >> Never Forgotten
    >> ================
    >>
    >> banthecheck.com
    >> "Security updates should *never* have *non-security content* prechecked
    >>
    >>
    >>
    >>> "PA Bear [MS MVP]" wrote:
    >>>
    >>>> [Crosspost to Windows Update newgroup]
    >>>>
    >>>> See the "How to obtain help" section of
    >>>> http://support.microsoft.com/kb/977165
    >>>>
    >>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
    >>>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    >>>> Canada or by contacting your local Microsoft subsidiary. There is no-charge
    >>>> for support calls that are associated with security updates. When you call,
    >>>> clearly state that your problem is related to a Security Update and cite the
    >>>> update's KB number (e.g., KB977165).
    >>>>
    >>>> Or you can...
    >>>>
    >>>> Start a free Windows Update support incident request:
    >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
    >>>>
    >>>> The Consumer Security Support home page& Microsoft Update Solution Center
    >>>> also offer support options
    >>>> https://consumersecuritysupport.microsoft.com/
    >>>> http://support.microsoft.com/ph/6527#tab3
    >>>>
    >>>> For more information about how to contact your local Microsoft subsidiary
    >>>> for security update support issues, visit the International Support Web
    >>>> site: http://support.microsoft.com/common/international.aspx
    >>>>
    >>>> For enterprise customers, support for security updates is available through
    >>>> your usual support contacts.
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>>
    >>>> R_W_B wrote:
    >>>>> Hello, my automatic updates keeps saying I need to download and install
    >>>>> the Security Update XP kb977165. Problem is that I have clicked OK
    >>>>> and it has download and also installed this update now 6 times on my
    >>>>> laptop running XP sp3 and after each time it still says the same update
    >>>>> needs downloading. Been getting updates for years now with no issue ?
    >>>>> Is anybody else having this issue ?
    >>>>
    >>>> .
    >>>>

    >> .
    >>
     

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