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Unknown error

Discussion in 'Windows Media' started by SR, Mar 3, 2010.

  1. SR

    SR Flightless Bird

    When I try to open a cine image I saved as a .avi file it will play correctly
    on the same computer that I saved it on and when I try opening that file on
    another computer it always comes up with a message Windows Media player has
    encountered an unknown error and clicking on webhelp states no further
    information is available about the error. What can I do to make the .avi cine
    file play on a computer beside the one I save it on
     
  2. On Wed, 3 Mar 2010 08:31:01 -0800, SR <SR@discussions.microsoft.com>
    wrote:

    >When I try to open a cine image I saved as a .avi file it will play correctly
    >on the same computer that I saved it on and when I try opening that file on
    >another computer it always comes up with a message Windows Media player has
    >encountered an unknown error and clicking on webhelp states no further
    >information is available about the error. What can I do to make the .avi cine
    >file play on a computer beside the one I save it on


    Can you let us know something about the software used to create the
    Cine image ? I assume by cine you mean some sort of transfer from cine
    roll-fill to a digital format ?

    If this was done for you at a shop, you probably won't have that
    information. Instead, you could use the GSpot program to inspect the
    AVI file, and let you know the "codec" used to compress the video
    (which requires a corresponding decoder for playback in WMP)

    http://www.headbands.com/gspot/

    Download and install that, then File -> Open and choose the AVI file

    Press the [1] and [2] buttons to render the file (i.e. to run through
    the decoders available for GSpot to decide on a suitable one) and
    write down the info shown in the 4CC Video and Audio boxes

    With that info, we can suggest a suitable decoder which would get you
    playback of the file. You'd need to post *both* audio and video codec
    info, as either one might be causing WMP to barf.

    HTH
    Cheers - Neil
    ------------------------------------------------
    Digital Media MVP : 2004-2010
    http://mvp.support.microsoft.com/mvpfaqs
     

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