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Unable to Initialize Scanner

Discussion in 'Microsoft Office' started by ctc, Jan 22, 2010.

  1. ctc

    ctc Flightless Bird

    I have been using MS Office Document Imaging: Scan New Document with my HP
    scanner for a long time using Office 2007 and Windows Vista 64.

    Now each attempt to scan with this program returns the error "Unable to
    initialize scanner. Check scanner connection and scanner software."

    I am able to scan with Windows Fax and Scan with no problems.

    I have run Office Diagnostic with no problems found. I have installed all
    available windows updates.

    How can I get MS Office Document Imaging: Scan new Document to work again?

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