Uable to use Safe Mode w/Networking

[britina10]

I have the Antivirus Soft virus (?) and I am trying to get rid of it.

In order to do so, I have to get into Safe Mode w/Networking. When I try
doing that, I keep getting a blue screen error: "...windows has been shut
down to prevent damage to your computer..."

What is my problem? Thanks!

 

[Shenan Stanley]

britina10 wrote:
> I have the Antivirus Soft virus (?) and I am trying to get rid of
> it.
>
> In order to do so, I have to get into Safe Mode w/Networking. When
> I try doing that, I keep getting a blue screen error: "...windows
> has been shut down to prevent damage to your computer..."
>
> What is my problem? Thanks!

No idea - not enough information.

If you are infested with malware/viruses/trojans and root kits and you
cannot get it cleaned up yourself and/or the damage is already done (sounds
like it is) then you should probably format and clean install and restore
from your backups (your stuff...)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[PA Bear [MS MVP]]

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

britina10 wrote:
> I have the Antivirus Soft virus (?) and I am trying to get rid of it.
>
> In order to do so, I have to get into Safe Mode w/Networking. When I try
> doing that, I keep getting a blue screen error: "...windows has been shut
> down to prevent damage to your computer..."
>
> What is my problem? Thanks!

 

[Doug]

http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft

britina10 wrote:
>> I have the Antivirus Soft virus (?) and I am trying to get rid of it.
>>
>> In order to do so, I have to get into Safe Mode w/Networking. When I
>> try doing that, I keep getting a blue screen error: "...windows has
>> been shut down to prevent damage to your computer..."
>>
>> What is my problem? Thanks!

 

[Elmo]

britina10 wrote:
> I have the Antivirus Soft virus (?) and I am trying to get rid of it.
>
> In order to do so, I have to get into Safe Mode w/Networking. When I try
> doing that, I keep getting a blue screen error: "...windows has been shut
> down to prevent damage to your computer..."
>
> What is my problem? Thanks!

Download this Avira Antivir Rescue System program which will burn a CD
image to a blank CD. It's updated a few times per day. Insert the CD
into the damaged machine and let it do a scan of your system. Before
starting the scan, select "Configuration" and set to repair or rename
the infected files. Sometimes your machine won't restart after such a
repair process, so you might want to save needed files to another system
before using this. If you can't, then you can move the hard drive to
another machine to copy needed files. You can do that before, or after
this scan.

http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html

Then run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html

You can try some of the CD's mentioned at the following site.
BitDefender was my favorite, but if the infected machine can't connect
to the internet to get updates, Avira comes with current virus
definitions. Also, some of these just won't run on some systems,
perhaps because there's no drivers available for some system devices,
motherboard, graphics card, etc. So try a few of these till you find
one that works:

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Download the executable rather than the .iso image, if one is available,
(though no .exe is available for BitDefender).

After the scan is run, if you elect to quarantine files, they're
quarantined to RAM and lost after you reboot. You'll need to copy any
quarantined files to the hard drive, a thumb drive or elsewhere before
exiting.

--
Joe =o)

 

[db]

safe mode w/networking
is specifically used for
troubleshooting windows
with networking capabilities.

as such, the networking
feature in the above allows
the use and operation of
the modem to connect to
a network, like the internet
while in safe mode.

so the problem you may be
having with the boot menu
option above may be due
to an issue with the modem.

an unstable modem can cause
windows to be unstable and
people may think that it is a
virus or an infection when the
problem is simply hardware
related.

since you don't have problem
with regular safe mode,

then you should use it to
troubleshoot.

you may have to uninstall the
modem drivers or update them
or you may simply have a faulty
modem.
--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- Microsoft Partner
- @hotmail.com
~~~~~~~~~~"share the nirvana" - dbZen

>
>

"britina10" <britina10@discussions.microsoft.com> wrote in message news:4B51C27D-CA47-433F-BA7E-EC0F9D1EB269@microsoft.com...
> I have the Antivirus Soft virus (?) and I am trying to get rid of it.
>
> In order to do so, I have to get into Safe Mode w/Networking. When I try
> doing that, I keep getting a blue screen error: "...windows has been shut
> down to prevent damage to your computer..."
>
> What is my problem? Thanks!