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Uable to use Safe Mode w/Networking

Discussion in 'Windows XP' started by britina10, Mar 5, 2010.

  1. britina10

    britina10 Flightless Bird

    I have the Antivirus Soft virus (?) and I am trying to get rid of it.

    In order to do so, I have to get into Safe Mode w/Networking. When I try
    doing that, I keep getting a blue screen error: "...windows has been shut
    down to prevent damage to your computer..."

    What is my problem? Thanks!
     
  2. Shenan Stanley

    Shenan Stanley Flightless Bird

    britina10 wrote:
    > I have the Antivirus Soft virus (?) and I am trying to get rid of
    > it.
    >
    > In order to do so, I have to get into Safe Mode w/Networking. When
    > I try doing that, I keep getting a blue screen error: "...windows
    > has been shut down to prevent damage to your computer..."
    >
    > What is my problem? Thanks!


    No idea - not enough information.

    If you are infested with malware/viruses/trojans and root kits and you
    cannot get it cleaned up yourself and/or the damage is already done (sounds
    like it is) then you should probably format and clean install and restore
    from your backups (your stuff...)

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    britina10 wrote:
    > I have the Antivirus Soft virus (?) and I am trying to get rid of it.
    >
    > In order to do so, I have to get into Safe Mode w/Networking. When I try
    > doing that, I keep getting a blue screen error: "...windows has been shut
    > down to prevent damage to your computer..."
    >
    > What is my problem? Thanks!
     
  4. Doug

    Doug Flightless Bird

    http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft

    britina10 wrote:
    >> I have the Antivirus Soft virus (?) and I am trying to get rid of it.
    >>
    >> In order to do so, I have to get into Safe Mode w/Networking. When I
    >> try doing that, I keep getting a blue screen error: "...windows has
    >> been shut down to prevent damage to your computer..."
    >>
    >> What is my problem? Thanks!
     
  5. Elmo

    Elmo Flightless Bird

    britina10 wrote:
    > I have the Antivirus Soft virus (?) and I am trying to get rid of it.
    >
    > In order to do so, I have to get into Safe Mode w/Networking. When I try
    > doing that, I keep getting a blue screen error: "...windows has been shut
    > down to prevent damage to your computer..."
    >
    > What is my problem? Thanks!


    Download this Avira Antivir Rescue System program which will burn a CD
    image to a blank CD. It's updated a few times per day. Insert the CD
    into the damaged machine and let it do a scan of your system. Before
    starting the scan, select "Configuration" and set to repair or rename
    the infected files. Sometimes your machine won't restart after such a
    repair process, so you might want to save needed files to another system
    before using this. If you can't, then you can move the hard drive to
    another machine to copy needed files. You can do that before, or after
    this scan.

    http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html

    Then run these:

    Malwarebytes© Corporation
    http://www.malwarebytes.org/mbam/program/mbam-setup.exe

    SuperAntispyware
    http://www.superantispyware.com/superantispywarefreevspro.html

    You can try some of the CD's mentioned at the following site.
    BitDefender was my favorite, but if the infected machine can't connect
    to the internet to get updates, Avira comes with current virus
    definitions. Also, some of these just won't run on some systems,
    perhaps because there's no drivers available for some system devices,
    motherboard, graphics card, etc. So try a few of these till you find
    one that works:

    Burn BitDefender, or another program listed at the link below, to a CD
    (using a working machine) and test the infected machine with it.
    BitDefender also has a Rootkit checker on the Linux Desktop; run it if
    you think that's the problem:

    http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

    Download the executable rather than the .iso image, if one is available,
    (though no .exe is available for BitDefender).

    After the scan is run, if you elect to quarantine files, they're
    quarantined to RAM and lost after you reboot. You'll need to copy any
    quarantined files to the hard drive, a thumb drive or elsewhere before
    exiting.

    --
    Joe =o)
     
  6. db

    db Flightless Bird

    safe mode w/networking
    is specifically used for
    troubleshooting windows
    with networking capabilities.

    as such, the networking
    feature in the above allows
    the use and operation of
    the modem to connect to
    a network, like the internet
    while in safe mode.

    so the problem you may be
    having with the boot menu
    option above may be due
    to an issue with the modem.

    an unstable modem can cause
    windows to be unstable and
    people may think that it is a
    virus or an infection when the
    problem is simply hardware
    related.

    since you don't have problem
    with regular safe mode,

    then you should use it to
    troubleshoot.

    you may have to uninstall the
    modem drivers or update them
    or you may simply have a faulty
    modem.
    --

    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
    - Accountancy
    - Veteran of the Armed Forces
    - Microsoft Partner
    - @hotmail.com
    ~~~~~~~~~~"share the nirvana" - dbZen

    >
    >


    "britina10" <britina10@discussions.microsoft.com> wrote in message news:4B51C27D-CA47-433F-BA7E-EC0F9D1EB269@microsoft.com...
    > I have the Antivirus Soft virus (?) and I am trying to get rid of it.
    >
    > In order to do so, I have to get into Safe Mode w/Networking. When I try
    > doing that, I keep getting a blue screen error: "...windows has been shut
    > down to prevent damage to your computer..."
    >
    > What is my problem? Thanks!
     

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