1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

TurboTax on W 7 64 bit - does not work!

Discussion in 'Windows 7' started by Jeff@couldbeinvalid.com, Jan 22, 2010.

  1. Jeff@couldbeinvalid.com

    Jeff@couldbeinvalid.com Flightless Bird

    Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    Premium 64 bit laptop. It installed fine and then opened a window asking
    to down load updates. I let it and then it opened TurboTax but it opened
    it an empty window! I closed it and restarted it, same problem.
    Has anyone got it working on W7 64 bit?
    Thanks, Jeff
     
  2. Chris Sidener

    Chris Sidener Flightless Bird

    <Jeff@couldbeinvalid.com> wrote in message
    news:f5o6n.2336$RS6.580@newsfe15.iad...
    > Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    > Premium 64 bit laptop. It installed fine and then opened a window asking
    > to down load updates. I let it and then it opened TurboTax but it opened
    > it an empty window! I closed it and restarted it, same problem.
    > Has anyone got it working on W7 64 bit?
    > Thanks, Jeff


    Jeff,
    Absolutely no problem here. I'm running 7 Ultimate x64. Did you install it
    as Administrator?
    Downloads updates fine.

    Regards,
    Chris
     
  3. Jeff@couldbeinvalid.com

    Jeff@couldbeinvalid.com Flightless Bird

    On 1/22/2010 4:03 PM, Chris Sidener wrote:
    >
    > <Jeff@couldbeinvalid.com> wrote in message
    > news:f5o6n.2336$RS6.580@newsfe15.iad...
    >> Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    >> Premium 64 bit laptop. It installed fine and then opened a window
    >> asking to down load updates. I let it and then it opened TurboTax but
    >> it opened it an empty window! I closed it and restarted it, same problem.
    >> Has anyone got it working on W7 64 bit?
    >> Thanks, Jeff

    >
    > Jeff,
    > Absolutely no problem here. I'm running 7 Ultimate x64. Did you install
    > it as Administrator?
    > Downloads updates fine.
    >
    > Regards,
    > Chris


    Yes I installed it as an administrator and it went to its default
    folder. It seemed to install properly and downloaded and installed its
    updates and then, when it restarted itself, it opened a blank window.

    I just got off with TT support. We uninstalled and reinstalled again.
    Did exactly the same thing: installed fine, updated fine and then went
    blank window. He then told me to go to:

    http://turbotax.intuit.com/support/kb/general-program-issues/display-issues/7472.html


    and

    http://support.microsoft.com/kb/324460

    from which we downloaded and installed
    "Microsoft Core XML Services (MSXML) 6.0" (actually msxmI6_x.msi)

    None of this helped and I am still getting a blank window. Because I
    bought TT at Office Depot he could not even give me a refund. So I am
    stuck with a non-working TT Deluxe. Will need to go to Taxcut though it
    may do the same thing to me ! :-((

    Jeff
     
  4. Don Wiss

    Don Wiss Flightless Bird

    On Fri, 22 Jan 2010 16:47:20 -0500, <Jeff@couldbeinvalid.com> wrote:

    >None of this helped and I am still getting a blank window. Because I
    >bought TT at Office Depot he could not even give me a refund. So I am
    >stuck with a non-working TT Deluxe. Will need to go to Taxcut though it
    >may do the same thing to me ! :-((


    I switched to TaxCut some years ago when TurboTax came out with copy
    protection. It left a process running on my machine forever. That was
    unforgivable.

    I have a Win7-64 machine and there is no problem at all with the personal
    taxes.

    I also have TaxCut for Business. That has two quirks: (1) It is unable to
    register. It keeps saying transmission failed. But it updates fine. (2) It
    can't get the prior years data from a network drive. Business does not
    store your tax data in a single file under My Documents like the personal
    does. It contains it all in a folder under Program Files. After backing up
    all my prior machine to a USB drive I was able to import the business data
    from that.

    Don <www.donwiss.com> (e-mail link at home page bottom).
     
  5. The Real Truth MVP

    The Real Truth MVP Flightless Bird

    Use the online version.



    --
    The Real Truth http://pcbutts1-therealtruth.blogspot.com/
    *WARNING* Do NOT follow any advice given by the people listed below.
    They do NOT have the expertise or knowledge to fix your issue. Do not waste
    your time.
    David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.




    <Jeff@couldbeinvalid.com> wrote in message
    news:M1p6n.631$p66.544@newsfe09.iad...
    > On 1/22/2010 4:03 PM, Chris Sidener wrote:
    >>
    >> <Jeff@couldbeinvalid.com> wrote in message
    >> news:f5o6n.2336$RS6.580@newsfe15.iad...
    >>> Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    >>> Premium 64 bit laptop. It installed fine and then opened a window
    >>> asking to down load updates. I let it and then it opened TurboTax but
    >>> it opened it an empty window! I closed it and restarted it, same
    >>> problem.
    >>> Has anyone got it working on W7 64 bit?
    >>> Thanks, Jeff

    >>
    >> Jeff,
    >> Absolutely no problem here. I'm running 7 Ultimate x64. Did you install
    >> it as Administrator?
    >> Downloads updates fine.
    >>
    >> Regards,
    >> Chris

    >
    > Yes I installed it as an administrator and it went to its default folder.
    > It seemed to install properly and downloaded and installed its updates and
    > then, when it restarted itself, it opened a blank window.
    >
    > I just got off with TT support. We uninstalled and reinstalled again. Did
    > exactly the same thing: installed fine, updated fine and then went blank
    > window. He then told me to go to:
    >
    > http://turbotax.intuit.com/support/kb/general-program-issues/display-issues/7472.html
    >
    > and
    >
    > http://support.microsoft.com/kb/324460
    >
    > from which we downloaded and installed
    > "Microsoft Core XML Services (MSXML) 6.0" (actually msxmI6_x.msi)
    >
    > None of this helped and I am still getting a blank window. Because I
    > bought TT at Office Depot he could not even give me a refund. So I am
    > stuck with a non-working TT Deluxe. Will need to go to Taxcut though it
    > may do the same thing to me ! :-((
    >
    > Jeff
     
  6. R. C. White

    R. C. White Flightless Bird

    Hi, Jeff.

    TurboTax Basic for 2009 installed over a month ago and runs fine on my
    Windows 7 Ultimate x64 desktop. Several TT updates have downloaded and
    installed without a problem.

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    (Retired. No longer licensed to practice public accounting.)
    rc@grandecom.net
    Microsoft Windows MVP
    (Using Quicken Deluxe 2010 and Windows Live Mail in Win7 x64)

    <Jeff@couldbeinvalid.com> wrote in message
    news:f5o6n.2336$RS6.580@newsfe15.iad...
    > Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    > Premium 64 bit laptop. It installed fine and then opened a window asking
    > to down load updates. I let it and then it opened TurboTax but it opened
    > it an empty window! I closed it and restarted it, same problem.
    > Has anyone got it working on W7 64 bit?
    > Thanks, Jeff
     
  7. Steve

    Steve Flightless Bird

    I have Win 7 Ultimate and used the same version of Turbo Tax without
    trouble.



    <Jeff@couldbeinvalid.com> wrote in message
    news:f5o6n.2336$RS6.580@newsfe15.iad...
    > Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    > Premium 64 bit laptop. It installed fine and then opened a window
    > asking to down load updates. I let it and then it opened TurboTax but
    > it opened it an empty window! I closed it and restarted it, same
    > problem.
    > Has anyone got it working on W7 64 bit?
    > Thanks, Jeff
    >
    > __________ Information from ESET Smart Security, version of virus
    > signature database 4959 (20100319) __________
    >
    > The message was checked by ESET Smart Security.
    >
    > http://www.eset.com
    >
    >
    >


    __________ Information from ESET Smart Security, version of virus signature database 4959 (20100319) __________

    The message was checked by ESET Smart Security.

    http://www.eset.com
     
  8. Chris Sidener

    Chris Sidener Flightless Bird

    Installed on Win 7 Ultimate ok here. Filed my taxes an received my refund!

    Chris

    "Steve" <saw1959@mchsi.remove.com> wrote in message
    news:8OOdnXrzvsSfsTjWnZ2dnUVZ_r-dnZ2d@mchsi.com...
    >I have Win 7 Ultimate and used the same version of Turbo Tax without
    >trouble.
    >
    >
    >
    > <Jeff@couldbeinvalid.com> wrote in message
    > news:f5o6n.2336$RS6.580@newsfe15.iad...
    >> Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    >> Premium 64 bit laptop. It installed fine and then opened a window asking
    >> to down load updates. I let it and then it opened TurboTax but it opened
    >> it an empty window! I closed it and restarted it, same problem.
    >> Has anyone got it working on W7 64 bit?
    >> Thanks, Jeff
    >>
    >> __________ Information from ESET Smart Security, version of virus
    >> signature database 4959 (20100319) __________
    >>
    >> The message was checked by ESET Smart Security.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    > __________ Information from ESET Smart Security, version of virus
    > signature database 4959 (20100319) __________
    >
    > The message was checked by ESET Smart Security.
    >
    > http://www.eset.com
    >
    >
    >
     
  9. Chris Sidener

    Chris Sidener Flightless Bird

    64 bit, 7, that is

    "Chris Sidener" <chris.sidener@vizzy.net> wrote in message
    news:ho3e2s$uv3$1@speranza.aioe.org...
    > Installed on Win 7 Ultimate ok here. Filed my taxes an received my refund!
    >
     
  10. DMP

    DMP Flightless Bird

    On 3/20/2010 4:11 PM, Steve wrote:
    > I have Win 7 Ultimate and used the same version of Turbo Tax without
    > trouble.
    >
    >
    >
    > <Jeff@couldbeinvalid.com> wrote in message
    > news:f5o6n.2336$RS6.580@newsfe15.iad...
    >> Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    >> Premium 64 bit laptop. It installed fine and then opened a window
    >> asking to down load updates. I let it and then it opened TurboTax but
    >> it opened it an empty window! I closed it and restarted it, same problem.
    >> Has anyone got it working on W7 64 bit?
    >> Thanks, Jeff
    >>
    >> __________ Information from ESET Smart Security, version of virus
    >> signature database 4959 (20100319) __________
    >>
    >> The message was checked by ESET Smart Security.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    > __________ Information from ESET Smart Security, version of virus
    > signature database 4959 (20100319) __________
    >
    > The message was checked by ESET Smart Security.
    >
    > http://www.eset.com
    >
    >
    >

    I have Win 7 64-bit Home Premium and had no issues with Turbo Tax
    Deluxe and no issues with electronic filing either.

    D.
     
  11. Don

    Don Flightless Bird

    "DMP" <noname@nodomain.com> wrote in message
    news:ho5vpk$3jg$1@news.eternal-september.org...
    > On 3/20/2010 4:11 PM, Steve wrote:
    >> I have Win 7 Ultimate and used the same version of Turbo Tax without
    >> trouble.
    >>
    >>
    >>
    >> <Jeff@couldbeinvalid.com> wrote in message
    >> news:f5o6n.2336$RS6.580@newsfe15.iad...
    >>> Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    >>> Premium 64 bit laptop. It installed fine and then opened a window
    >>> asking to down load updates. I let it and then it opened TurboTax but
    >>> it opened it an empty window! I closed it and restarted it, same
    >>> problem.
    >>> Has anyone got it working on W7 64 bit?
    >>> Thanks, Jeff
    >>>
    >>> __________ Information from ESET Smart Security, version of virus
    >>> signature database 4959 (20100319) __________
    >>>
    >>> The message was checked by ESET Smart Security.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >> __________ Information from ESET Smart Security, version of virus
    >> signature database 4959 (20100319) __________
    >>
    >> The message was checked by ESET Smart Security.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    > I have Win 7 64-bit Home Premium and had no issues with Turbo Tax Deluxe
    > and no issues with electronic filing either.
    >
    > D.


    Ditto here.

    --
    Don
     
  12. Walter Goldschmidt

    Walter Goldschmidt Flightless Bird

    Have Windows 7 64 bit and it worked fine for me

    Walt

    "Don" <burnettedclothes@hotmail.com> wrote in message
    news:LM2dnWOs2bYeETvWnZ2dnUVZ_hednZ2d@giganews.com...
    >
    > "DMP" <noname@nodomain.com> wrote in message
    > news:ho5vpk$3jg$1@news.eternal-september.org...
    >> On 3/20/2010 4:11 PM, Steve wrote:
    >>> I have Win 7 Ultimate and used the same version of Turbo Tax without
    >>> trouble.
    >>>
    >>>
    >>>
    >>> <Jeff@couldbeinvalid.com> wrote in message
    >>> news:f5o6n.2336$RS6.580@newsfe15.iad...
    >>>> Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home
    >>>> Premium 64 bit laptop. It installed fine and then opened a window
    >>>> asking to down load updates. I let it and then it opened TurboTax but
    >>>> it opened it an empty window! I closed it and restarted it, same
    >>>> problem.
    >>>> Has anyone got it working on W7 64 bit?
    >>>> Thanks, Jeff
    >>>>
    >>>> __________ Information from ESET Smart Security, version of virus
    >>>> signature database 4959 (20100319) __________
    >>>>
    >>>> The message was checked by ESET Smart Security.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>> __________ Information from ESET Smart Security, version of virus
    >>> signature database 4959 (20100319) __________
    >>>
    >>> The message was checked by ESET Smart Security.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >> I have Win 7 64-bit Home Premium and had no issues with Turbo Tax Deluxe
    >> and no issues with electronic filing either.
    >>
    >> D.

    >
    > Ditto here.
    >
    > --
    > Don
     
  13. riad63

    riad63 Flightless Bird


    > GUEST wrote:
    > Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home


    > Premium 64 bit laptop. It installed fine and then opened a window

    asking
    > to down load updates. I let it and then it opened TurboTax but it

    opened
    > it an empty window! I closed it and restarted it, same problem.
    > Has anyone got it working on W7 64 bit?
    > Thanks, Jeff


    Jeff, FYI,
    Thanks to your thread, I was able to fix my problem.
    My video drivers were also causing the prolblem.
    I was getting a Transparent or Blank startup screen when I started
    TT.
    I kinda new it had something to do with the video drivers because I
    could start
    TT in SAFE MODE.
    I simply downloaded the latest 64 BIT drivers for my NVIDIA 8400 GT
    card and installed the them. After the reboot. MAGIC. TT worked
    perfect.

    Thank God for Google and the Internet.
     
  14. Jeff@nospam.fake

    Jeff@nospam.fake Flightless Bird

    On 4/10/2010 4:19 AM, riad63 wrote:
    >
    > > GUEST wrote:
    > > Just purchased TT Deluxe 2009 and installed it on my Windows 7 Home

    >
    > > Premium 64 bit laptop. It installed fine and then opened a window

    > asking
    > > to down load updates. I let it and then it opened TurboTax but it

    > opened
    > > it an empty window! I closed it and restarted it, same problem.
    > > Has anyone got it working on W7 64 bit?
    > > Thanks, Jeff

    >
    > Jeff, FYI,
    > Thanks to your thread, I was able to fix my problem.
    > My video drivers were also causing the prolblem.
    > I was getting a Transparent or Blank startup screen when I started
    > TT.
    > I kinda new it had something to do with the video drivers because I
    > could start
    > TT in SAFE MODE.
    > I simply downloaded the latest 64 BIT drivers for my NVIDIA 8400 GT
    > card and installed the them. After the reboot. MAGIC. TT worked
    > perfect.
    >
    > Thank God for Google and the Internet.
    >

    Yes, thank you. I no longer recall how I fixed it, but it is working
    fine now.
     

Share This Page