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Troubleshooting the failure of web surfing

Discussion in 'Internet Explorer' started by Scott, Apr 4, 2010.

  1. Scott

    Scott Flightless Bird

    I am using IE8 on Windows XP Pro. When I type in an URL and the IE failed
    to connect to the website. Can someone point me to the right direction how
    to troubleshoot the cause of failure.

    Thanks,

    Scott
     
  2. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Scott" <NoSpam-Scott.Xe@gmail.com> wrote in message
    news:C7DEAFB0.CE29%NoSpam-Scott.Xe@gmail.com...
    > I am using IE8 on Windows XP Pro. When I type in an URL and the IE failed
    > to connect to the website. Can someone point me to the right direction
    > how
    > to troubleshoot the cause of failure.



    Are you typing a full URL, including protocol prefix? Maximize your window
    and watch what is happening in the various parts of the window, especially
    the Status bar, to help refine your symptom description.

    The symptom might be an indication of a deficiency in your DNS so you should
    try to prove that that is not the case, e.g. using ping -n 1 -w 1 in a cmd
    window. Then you might also have to pay attention to whether the host name
    is an alias for a different (aka canonical name) which your DNS also has
    trouble resolving. For completeness in this stage of your diagnosis you
    could use ipconfig /displaydns to show that your OS is caching the lookup
    so IE's symptoms couldn't be blamed on your DNS at all. Otherwise you
    could use Fiddler2 to trace what is happening with any requests that IE is
    generating.


    Good luck

    Robert Aldwinckle
    ---
     
  3. Twayne

    Twayne Flightless Bird

    In news:C7DEAFB0.CE29%NoSpam-Scott.Xe@gmail.com,
    Scott <NoSpam-Scott.Xe@gmail.com> typed:
    > I am using IE8 on Windows XP Pro. When I type in an URL
    > and the IE failed to connect to the website. Can someone
    > point me to the right direction how to troubleshoot the
    > cause of failure.
    >
    > Thanks,
    >
    > Scott


    Try the troubleshooting wizard when it finally times out;
    sometimes it points to something useful, sometimes now but it
    will eliminate a couple of possibilities and help you better
    state your question. Include what you do, see and any error
    messages (complete).

    HTH,

    Twayne`
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Are you running WinXP SP2 or SP3?

    Is the computer fully patched at Windows Update and is KB980182 installed?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Scott wrote:
    > I am using IE8 on Windows XP Pro. When I type in an URL and the IE failed
    > to connect to the website. Can someone point me to the right direction
    > how
    > to troubleshoot the cause of failure.
     
  5. Scott

    Scott Flightless Bird

    On 04/04/10 10:34 PM, in article ukn9zPA1KHA.224@TK2MSFTNGP06.phx.gbl,
    "Twayne" <nobody@spamcop.net> wrote:

    > In news:C7DEAFB0.CE29%NoSpam-Scott.Xe@gmail.com,
    > Scott <NoSpam-Scott.Xe@gmail.com> typed:
    >> I am using IE8 on Windows XP Pro. When I type in an URL
    >> and the IE failed to connect to the website. Can someone
    >> point me to the right direction how to troubleshoot the
    >> cause of failure.
    >>
    >> Thanks,
    >>
    >> Scott

    >
    > Try the troubleshooting wizard when it finally times out;
    > sometimes it points to something useful, sometimes now but it
    > will eliminate a couple of possibilities and help you better
    > state your question. Include what you do, see and any error
    > messages (complete).
    >
    > HTH,
    >
    > Twayne`
    >
    >


    Tried it but not much useful to the cause of issue.
     
  6. Scott

    Scott Flightless Bird

    On 04/04/10 9:43 PM, in article #YDWgz$0KHA.596@TK2MSFTNGP05.phx.gbl,
    "Robert Aldwinckle" <robald@techemail.com> wrote:

    >
    >
    > "Scott" <NoSpam-Scott.Xe@gmail.com> wrote in message
    > news:C7DEAFB0.CE29%NoSpam-Scott.Xe@gmail.com...
    >> I am using IE8 on Windows XP Pro. When I type in an URL and the IE failed
    >> to connect to the website. Can someone point me to the right direction
    >> how
    >> to troubleshoot the cause of failure.

    >
    >
    > Are you typing a full URL, including protocol prefix? Maximize your window
    > and watch what is happening in the various parts of the window, especially
    > the Status bar, to help refine your symptom description.


    Full URL and should not have any misspelling. I tried www.hp.com as well.
    >
    > The symptom might be an indication of a deficiency in your DNS so you should
    > try to prove that that is not the case, e.g. using ping -n 1 -w 1 in a cmd
    > window. Then you might also have to pay attention to whether the host name
    > is an alias for a different (aka canonical name) which your DNS also has
    > trouble resolving. For completeness in this stage of your diagnosis you
    > could use ipconfig /displaydns to show that your OS is caching the lookup
    > so IE's symptoms couldn't be blamed on your DNS at all. Otherwise you
    > could use Fiddler2 to trace what is happening with any requests that IE is
    > generating.
    >
    >
    > Good luck
    >
    > Robert Aldwinckle
    > ---
    >


    What is ping -n 1 -w 1 in a cmd window? I will try it later and together
    with Fiddler2.
     
  7. Scott

    Scott Flightless Bird

    On 05/04/10 1:33 AM, in article OzyXN3B1KHA.260@TK2MSFTNGP05.phx.gbl, "PA
    Bear [MS MVP]" <PABearMVP@gmail.com> wrote:

    > Are you running WinXP SP2 or SP3?


    Yes.

    >
    > Is the computer fully patched at Windows Update and is KB980182 installed?
    >

    May not be fully patched but most of updates have been installed.

    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)? Were any of these applications running
    > in the background when you installed IE8?


    Symantec SAVCE or Endpoint Protection in volume license. This had been
    installed before IE was upgraded to IE8.
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you bought
    > it)?


    No
     
  8. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Scott" <NoSpam-Scott.Xe@gmail.com> wrote in message
    news:C7DF7372.CFED%NoSpam-Scott.Xe@gmail.com...

    >> Are you typing a full URL, including protocol prefix? Maximize your
    >> window
    >> and watch what is happening in the various parts of the window,
    >> especially
    >> the Status bar, to help refine your symptom description.

    >
    > Full URL and should not have any misspelling. I tried www.hp.com as well.



    So, you may notice different effects from the latter as it is not a full URL
    and depending on your options and lookup performance may be interpreted as a
    search term.


    > What is ping -n 1 -w 1 in a cmd window? I will try it later and together
    > with Fiddler2.



    A simple way of caching a lookup if you can do one. nslookup does the
    lookup but does not interact with the dnscache.


    HTH

    Robert
    ---
     

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