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touchpad scroll no longer works

Discussion in 'Windows XP' started by mindydee113, Apr 9, 2010.

  1. mindydee113

    mindydee113 Flightless Bird

    My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    technician who did a clean restore. After that, everything worked fine,
    except for the scroll function on the touch-pad driver. Somebody gave me a
    link to download a new driver from ALPS, but it did not work. Scroll
    function still does not work, so frustrating (but of course, it is not a
    critical function, just convenient). It worked fine before the restore. The
    technician moved away and his phone number is disconnected, so going back to
    him is not an option. My computer is running Windows XP Media Center Edition
    - version 5.1/service pack 3.

    I don't know if this is relevant but my daughter laptop also recently had a
    system restore. I noticed a "SALPS Touchpad Driver for Windows 2000/XP
    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc

    t=442914ynaptics pointing device" in the system startup tray, at lower right
    hand of screen. I was told not to have too many items in the start up tray
    as it slows down the start up of computer. I was researching this item to
    see if it could be removed from start up tray. Under msconfig/start up tab,
    I found listed.....synTPLpr and synTPEnh. In researching, I found these are
    related to the synaptics touch-pad driver and do not need to be in start up
    tray. (I un-clicked them and restarted computer but pointing device icon is
    still there!) I read that the synTPLpr is the touch-pad driver and synTPEnh
    goes along with touch-pad driver and provides additional configurations. Her
    touch-pad and scroll bar work fine, by the way. So I looked at my start up
    items, under msconfig and I only had one item listed for touch-pad driver,
    which is.....SynTPStart and it is unchecked, so it does not open at start up.
    I do not know if this has anything to do with my current touch-pad issue or
    not?

    Does anybody have any ideas on how to fix the touchpad so that the scroll
    feature works once again? Do I need to download a new one? The last time
    that I tried to download a new touch-pad driver, this is where I was told to
    go, but like I said...the outcome was negative. It did not work.

    ALPS Touchpad Driver for Windows 2000/XP
    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc

    t=442914

    If a new driver is needed, a link would be nice, just to make things easier
    since I'm lazy! lol

    Thanks and have a great day to all! :)

    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201004/1
     
  2. Terry R.

    Terry R. Flightless Bird

    On 4/9/2010 1:57 PM On a whim, mindydee113 pounded out on the keyboard

    > My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    > technician who did a clean restore. After that, everything worked fine,
    > except for the scroll function on the touch-pad driver. Somebody gave me a
    > link to download a new driver from ALPS, but it did not work. Scroll
    > function still does not work, so frustrating (but of course, it is not a
    > critical function, just convenient). It worked fine before the restore. The
    > technician moved away and his phone number is disconnected, so going back to
    > him is not an option. My computer is running Windows XP Media Center Edition
    > - version 5.1/service pack 3.
    >
    > I don't know if this is relevant but my daughter laptop also recently had a
    > system restore. I noticed a "SALPS Touchpad Driver for Windows 2000/XP
    > http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc
    >
    > t=442914ynaptics pointing device" in the system startup tray, at lower right
    > hand of screen. I was told not to have too many items in the start up tray
    > as it slows down the start up of computer. I was researching this item to
    > see if it could be removed from start up tray. Under msconfig/start up tab,
    > I found listed.....synTPLpr and synTPEnh. In researching, I found these are
    > related to the synaptics touch-pad driver and do not need to be in start up
    > tray. (I un-clicked them and restarted computer but pointing device icon is
    > still there!) I read that the synTPLpr is the touch-pad driver and synTPEnh
    > goes along with touch-pad driver and provides additional configurations. Her
    > touch-pad and scroll bar work fine, by the way. So I looked at my start up
    > items, under msconfig and I only had one item listed for touch-pad driver,
    > which is.....SynTPStart and it is unchecked, so it does not open at start up.
    > I do not know if this has anything to do with my current touch-pad issue or
    > not?
    >
    > Does anybody have any ideas on how to fix the touchpad so that the scroll
    > feature works once again? Do I need to download a new one? The last time
    > that I tried to download a new touch-pad driver, this is where I was told to
    > go, but like I said...the outcome was negative. It did not work.
    >
    > ALPS Touchpad Driver for Windows 2000/XP
    > http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc
    >
    > t=442914
    >
    > If a new driver is needed, a link would be nice, just to make things easier
    > since I'm lazy! lol
    >
    > Thanks and have a great day to all! :)
    >


    Hi Mindy,

    I went to HP's site and here is the link for your Compaq:
    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=442914

    which is the same as your link.

    There is an Alps driver there. You can check Device Manager and see if
    the driver is the same one you installed. If not, download and install it.

    If the Synaptics driver has been disabled by you in MSCONFIG, that most
    likely is your issue. Make sure the driver loads and try again.

    You may have to configure the scroll feature in the software, accessible
    either from the Tray at the right of the Taskbar where the time is
    displayed or in Control Panel.


    Terry R.
    --
    Anti-spam measures are included in my email address.
    Delete NOSPAM from the email address after clicking Reply.
     
  3. Billns

    Billns Flightless Bird

    On 4/9/2010 1:57 PM, mindydee113 wrote:
    > My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    > technician who did a clean restore. After that, everything worked fine,
    > except for the scroll function on the touch-pad driver. Somebody gave me a
    > link to download a new driver from ALPS, but it did not work. Scroll
    > function still does not work, so frustrating (but of course, it is not a
    > critical function, just convenient). It worked fine before the restore. The
    > technician moved away and his phone number is disconnected, so going back to
    > him is not an option. My computer is running Windows XP Media Center Edition
    > - version 5.1/service pack 3.
    >
    > I don't know if this is relevant but my daughter laptop also recently had a
    > system restore. I noticed a "SALPS Touchpad Driver for Windows 2000/XP
    > http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc
    >
    > t=442914ynaptics pointing device" in the system startup tray, at lower right
    > hand of screen. I was told not to have too many items in the start up tray
    > as it slows down the start up of computer. I was researching this item to
    > see if it could be removed from start up tray. Under msconfig/start up tab,
    > I found listed.....synTPLpr and synTPEnh. In researching, I found these are
    > related to the synaptics touch-pad driver and do not need to be in start up
    > tray. (I un-clicked them and restarted computer but pointing device icon is
    > still there!) I read that the synTPLpr is the touch-pad driver and synTPEnh
    > goes along with touch-pad driver and provides additional configurations. Her
    > touch-pad and scroll bar work fine, by the way. So I looked at my start up
    > items, under msconfig and I only had one item listed for touch-pad driver,
    > which is.....SynTPStart and it is unchecked, so it does not open at start up.
    > I do not know if this has anything to do with my current touch-pad issue or
    > not?
    >
    > Does anybody have any ideas on how to fix the touchpad so that the scroll
    > feature works once again? Do I need to download a new one? The last time
    > that I tried to download a new touch-pad driver, this is where I was told to
    > go, but like I said...the outcome was negative. It did not work.
    >
    > ALPS Touchpad Driver for Windows 2000/XP
    > http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc
    >
    > t=442914
    >
    > If a new driver is needed, a link would be nice, just to make things easier
    > since I'm lazy! lol
    >
    > Thanks and have a great day to all! :)
    >

    This doesn't really resolve your problem, but Staples had a Logitech
    wireless compact mouse on sale last week for $20. I find the mouse much
    easier to use than the touchpad on both my laptops. YMMV.

    Bill
     
  4. Terry R: Thanks for the reply. The first sentence cracked me up! lol

    Ok......so, first.....I'm not sure where the device manager is to check on
    the type of driver that I have on my laptop. I did go into msconfig and put
    a check mark back next to the SynTPStart so that the touch-pad driver would
    open in the tray at start up. I was told to re-boot at this point for change
    to occur. After re-boot, the icon for touch-pad driver did not show up in
    tray next to clock! grrrrrrrrr

    Per your suggestion, I went to the control panel and clicked on the mouse.
    This is the message that I got.....unable to connect to the synaptics
    pointing device driver. If you have installed another SP/2 pointing device
    driver, please un-install the synaptics drive by clicking on the yes button.
    You then need to re-install your pointing device driver for your external
    device again.

    After clicking on yes to un-install, I got this message.......After removing
    your synaptics pointing device software, your system must be re-booted. Your
    pointing device may be inoperable until after the re-boot. At this point you
    can select OK or cancel.

    I clicked cancel for the moment, to come talk to you first. I had previously
    tried to download another touch-pad driver from the link I was given (the
    same one that you gave me), without un-installing anything first. I believe
    it is sitting in a temp folder at the moment. Should I delete the one in
    temp folder and the one under mouse in the control panel? Also, I was a bit
    nervous that if I do click on yes and un-install the touch-pad driver, that
    would leave me with no pointing device. How will I manage my way around the
    screen to download a new one? Will I still be able to do that if pointing
    device is gone?

    Appreciate your help. I look forward to your reply. :)

    Terry R. wrote:
    >On 4/9/2010 1:57 PM On a whim, mindydee113 pounded out on the keyboard
    >
    >> My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    >> technician who did a clean restore. After that, everything worked fine,

    >[quoted text clipped - 39 lines]
    >>
    >> Thanks and have a great day to all! :)

    >
    >Hi Mindy,
    >
    >I went to HP's site and here is the link for your Compaq:
    >http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=442914
    >
    >which is the same as your link.
    >
    >There is an Alps driver there. You can check Device Manager and see if
    >the driver is the same one you installed. If not, download and install it.
    >
    >If the Synaptics driver has been disabled by you in MSCONFIG, that most
    >likely is your issue. Make sure the driver loads and try again.
    >
    >You may have to configure the scroll feature in the software, accessible
    >either from the Tray at the right of the Taskbar where the time is
    >displayed or in Control Panel.
    >
    >Terry R.


    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201004/1
     
  5. Billns: Thanks for the reply. I have heard of the wireless mouse for the
    laptop but have never seen or used one. I am curious to try one out. $20 is
    a great price! If I am unable to fix my problem, at least I know there is a
    back-up alternative. :)

    Billns wrote:
    >> My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    >> technician who did a clean restore. After that, everything worked fine,

    >[quoted text clipped - 39 lines]
    >>
    >> Thanks and have a great day to all! :)

    >
    >This doesn't really resolve your problem, but Staples had a Logitech
    >wireless compact mouse on sale last week for $20. I find the mouse much
    >easier to use than the touchpad on both my laptops. YMMV.
    >
    >Bill


    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201004/1
     
  6. Terry R.

    Terry R. Flightless Bird

    On 4/10/2010 8:18 AM On a whim, mindydee113 via WindowsKB.com pounded
    out on the keyboard

    > Terry R: Thanks for the reply. The first sentence cracked me up! lol
    >
    > Ok......so, first.....I'm not sure where the device manager is to check on
    > the type of driver that I have on my laptop. I did go into msconfig and put
    > a check mark back next to the SynTPStart so that the touch-pad driver would
    > open in the tray at start up. I was told to re-boot at this point for change
    > to occur. After re-boot, the icon for touch-pad driver did not show up in
    > tray next to clock! grrrrrrrrr
    >
    > Per your suggestion, I went to the control panel and clicked on the mouse.
    > This is the message that I got.....unable to connect to the synaptics
    > pointing device driver. If you have installed another SP/2 pointing device
    > driver, please un-install the synaptics drive by clicking on the yes button.
    > You then need to re-install your pointing device driver for your external
    > device again.
    >
    > After clicking on yes to un-install, I got this message.......After removing
    > your synaptics pointing device software, your system must be re-booted. Your
    > pointing device may be inoperable until after the re-boot. At this point you
    > can select OK or cancel.
    >
    > I clicked cancel for the moment, to come talk to you first. I had previously
    > tried to download another touch-pad driver from the link I was given (the
    > same one that you gave me), without un-installing anything first. I believe
    > it is sitting in a temp folder at the moment. Should I delete the one in
    > temp folder and the one under mouse in the control panel? Also, I was a bit
    > nervous that if I do click on yes and un-install the touch-pad driver, that
    > would leave me with no pointing device. How will I manage my way around the
    > screen to download a new one? Will I still be able to do that if pointing
    > device is gone?
    >
    > Appreciate your help. I look forward to your reply. :)
    >
    > Terry R. wrote:
    >> On 4/9/2010 1:57 PM On a whim, mindydee113 pounded out on the keyboard
    >>
    >>> My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    >>> technician who did a clean restore. After that, everything worked fine,

    >> [quoted text clipped - 39 lines]
    >>> Thanks and have a great day to all! :)

    >> Hi Mindy,
    >>
    >> I went to HP's site and here is the link for your Compaq:
    >> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=442914
    >>
    >> which is the same as your link.
    >>
    >> There is an Alps driver there. You can check Device Manager and see if
    >> the driver is the same one you installed. If not, download and install it.
    >>
    >> If the Synaptics driver has been disabled by you in MSCONFIG, that most
    >> likely is your issue. Make sure the driver loads and try again.
    >>
    >> You may have to configure the scroll feature in the software, accessible
    >> either from the Tray at the right of the Taskbar where the time is
    >> displayed or in Control Panel.
    >>
    >> Terry R.

    >


    Hi Mindy,

    I would make sure the downloaded driver is the one from the link, maybe
    save it to your Desktop so you know where it's at. Then remove the
    Synaptics driver from Control Panel and Add/Remove programs. Reboot.
    Then install the new driver.

    You will have mouse functions without the driver. Just nothing special.

    Report back. I'll check in on Monday,


    Terry R.
    --
    Anti-spam measures are included in my email address.
    Delete NOSPAM from the email address after clicking Reply.
     
  7. Bob I

    Bob I Flightless Bird

    Did you adjust the "areas" for the scroll function to be large enough to
    see your "touch point"?

    mindydee113 wrote:

    > My laptop (Compaq Presario R3000) recently got a virus. I took it to a
    > technician who did a clean restore. After that, everything worked fine,
    > except for the scroll function on the touch-pad driver. Somebody gave me a
    > link to download a new driver from ALPS, but it did not work. Scroll
    > function still does not work, so frustrating (but of course, it is not a
    > critical function, just convenient). It worked fine before the restore. The
    > technician moved away and his phone number is disconnected, so going back to
    > him is not an option. My computer is running Windows XP Media Center Edition
    > - version 5.1/service pack 3.
    >
    > I don't know if this is relevant but my daughter laptop also recently had a
    > system restore. I noticed a "SALPS Touchpad Driver for Windows 2000/XP
    > http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc
    >
    > t=442914ynaptics pointing device" in the system startup tray, at lower right
    > hand of screen. I was told not to have too many items in the start up tray
    > as it slows down the start up of computer. I was researching this item to
    > see if it could be removed from start up tray. Under msconfig/start up tab,
    > I found listed.....synTPLpr and synTPEnh. In researching, I found these are
    > related to the synaptics touch-pad driver and do not need to be in start up
    > tray. (I un-clicked them and restarted computer but pointing device icon is
    > still there!) I read that the synTPLpr is the touch-pad driver and synTPEnh
    > goes along with touch-pad driver and provides additional configurations. Her
    > touch-pad and scroll bar work fine, by the way. So I looked at my start up
    > items, under msconfig and I only had one item listed for touch-pad driver,
    > which is.....SynTPStart and it is unchecked, so it does not open at start up.
    > I do not know if this has anything to do with my current touch-pad issue or
    > not?
    >
    > Does anybody have any ideas on how to fix the touchpad so that the scroll
    > feature works once again? Do I need to download a new one? The last time
    > that I tried to download a new touch-pad driver, this is where I was told to
    > go, but like I said...the outcome was negative. It did not work.
    >
    > ALPS Touchpad Driver for Windows 2000/XP
    > http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&produc
    >
    > t=442914
    >
    > If a new driver is needed, a link would be nice, just to make things easier
    > since I'm lazy! lol
    >
    > Thanks and have a great day to all! :)
    >
     
  8. Terry R: Sorry I didn't get on the computer by Monday. I share it with my
    kids, so sometimes they hog it up! Hopefully you will get this message
    tomorrow (Tuesday the 14th). I figured out how to get into the device
    manager and it said I had an ALPS driver in there. However, when I went into
    the control panel, under add/remove programs...I found a Synaptics driver.
    This seems rather confusing to me? I deleted the Synaptics driver under
    add/remove programs, like you said. Then I went to the link that you provided
    to download the new ALPS driver. (I did re-boot after removing the Synaptics
    driver). I also went into msconfig to make sure there was a check next to
    the touch-pad driver so that it would appear in the tray on start up, also re-
    booting at this point.

    After taking the above steps....nothing has changed. When I downloaded the
    ALPS driver, I was told I already had that program and did I want to over-
    ride the existing program, so I said yes. It does not show up in the start
    up tray. I have no idea where to go to find it, so that I can enable the
    scroll feature. One thing that has changed is that when I go into the
    control panel and click on the mouse icon...I am now told that this feature
    is working, when before it was not.

    When I downloaded the ALPS driver, I opted to put it in my "downloads" folder.
    When I went to this folder after downloading the driver I found two icons.
    When I click on the first I get a message that says "Windows cannot open this
    file. To open this file, Windows needs to know what program created it. If
    you would like, Windows can go online to look it up automatically". If I
    click on the second icon, a notepad comes up with a bunch of computer lingo
    on it. This is getting so frustrating. I know it is not REALLY a big deal
    and it is not critical for my computer to function or anything. It is just a
    feature that should be there and it is not. Any other ideas? I have no idea
    what to do at this point?

    Terry R. wrote:
    >On 4/10/2010 8:18 AM On a whim, mindydee113 via WindowsKB.com pounded
    >out on the keyboard
    >
    >> Terry R: Thanks for the reply. The first sentence cracked me up! lol
    >>

    >[quoted text clipped - 53 lines]
    >>>
    >>> Terry R.

    >
    >Hi Mindy,
    >
    >I would make sure the downloaded driver is the one from the link, maybe
    >save it to your Desktop so you know where it's at. Then remove the
    >Synaptics driver from Control Panel and Add/Remove programs. Reboot.
    >Then install the new driver.
    >
    >You will have mouse functions without the driver. Just nothing special.
    >
    >Report back. I'll check in on Monday,
    >
    >Terry R.


    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201004/1
     
  9. Hey Terry R: I just thought of something else. My daughter has a Synaptics
    touch-pad driver on her laptop (although we do not have the exact same model,
    but hers is an older version like mine) and it works just fine. Do I have to
    have an ALPS driver? Maybe that is the problem? Maybe I should try the one
    by Synaptics and see if that one works better? Also, I came across the
    following page while doing some research......

    http://driverwhiz.com/drivers-en?br...-10000003453&gclid=CMimgOKEhaECFVhJ2godIDEzug


    Maybe that would solve the problem? I don't know much about Driver Whiz or
    if it is legitimate. You know how sometimes when things sound too good to be
    true, they usually are. This page makes it sound like this "Driver Whiz" is
    the ultimate answer for any touch pad problems. Any thoughts on it? I'll
    check in tomorrow in the late morn. or early afternoon, to see if you have
    checked in. The kids will be in school, so I won't have to fight with them
    over who gets access to MY laptop! darn kids! lol

    mindydee113 wrote:
    >Terry R: Sorry I didn't get on the computer by Monday. I share it with my
    >kids, so sometimes they hog it up! Hopefully you will get this message
    >tomorrow (Tuesday the 14th). I figured out how to get into the device
    >manager and it said I had an ALPS driver in there. However, when I went into
    >the control panel, under add/remove programs...I found a Synaptics driver.
    >This seems rather confusing to me? I deleted the Synaptics driver under
    >add/remove programs, like you said. Then I went to the link that you provided
    >to download the new ALPS driver. (I did re-boot after removing the Synaptics
    >driver). I also went into msconfig to make sure there was a check next to
    >the touch-pad driver so that it would appear in the tray on start up, also re-
    >booting at this point.
    >
    >After taking the above steps....nothing has changed. When I downloaded the
    >ALPS driver, I was told I already had that program and did I want to over-
    >ride the existing program, so I said yes. It does not show up in the start
    >up tray. I have no idea where to go to find it, so that I can enable the
    >scroll feature. One thing that has changed is that when I go into the
    >control panel and click on the mouse icon...I am now told that this feature
    >is working, when before it was not.
    >
    >When I downloaded the ALPS driver, I opted to put it in my "downloads" folder.
    >When I went to this folder after downloading the driver I found two icons.
    >When I click on the first I get a message that says "Windows cannot open this
    >file. To open this file, Windows needs to know what program created it. If
    >you would like, Windows can go online to look it up automatically". If I
    >click on the second icon, a notepad comes up with a bunch of computer lingo
    >on it. This is getting so frustrating. I know it is not REALLY a big deal
    >and it is not critical for my computer to function or anything. It is just a
    >feature that should be there and it is not. Any other ideas? I have no idea
    >what to do at this point?
    >
    >>On 4/10/2010 8:18 AM On a whim, mindydee113 via WindowsKB.com pounded
    >>out on the keyboard

    >[quoted text clipped - 17 lines]
    >>
    >>Terry R.


    --
    Message posted via http://www.windowskb.com
     
  10. 3rd message for today: oh boy, i did it now. i was messing around for the
    heck of it. i went into device manager and clicked on the ALPS driver. that
    is where i found the box that came up for it's settings. nowhere in there
    did i find anything about enabling the scroll feature. i did find a box to
    click on for any updates. i clicked it and re-booted like it said when
    updating was done. at this point i noticed the synaptics pointing device in
    the start up tray by the clock! i went into the control panel and under
    add/remove programs i found the synaptics pointing device had been added.
    the ALPS touch-pad driver is still there as well. when i clicked on the
    mouse icon under control panel....the alps driver had been replaced by the
    synaptics one! i know i can delete it just like i did earlier. why would
    the update feature under an ALPS driver, change it to a synaptics one? even
    after the update, the scroll feature still does not work! what the heck is
    going on here?

    mindydee113 wrote:
    >Hey Terry R: I just thought of something else. My daughter has a Synaptics
    >touch-pad driver on her laptop (although we do not have the exact same model,
    >but hers is an older version like mine) and it works just fine. Do I have to
    >have an ALPS driver? Maybe that is the problem? Maybe I should try the one
    >by Synaptics and see if that one works better? Also, I came across the
    >following page while doing some research......
    >
    >http://driverwhiz.com/drivers-en?br...-10000003453&gclid=CMimgOKEhaECFVhJ2godIDEzug
    >
    >Maybe that would solve the problem? I don't know much about Driver Whiz or
    >if it is legitimate. You know how sometimes when things sound too good to be
    >true, they usually are. This page makes it sound like this "Driver Whiz" is
    >the ultimate answer for any touch pad problems. Any thoughts on it? I'll
    >check in tomorrow in the late morn. or early afternoon, to see if you have
    >checked in. The kids will be in school, so I won't have to fight with them
    >over who gets access to MY laptop! darn kids! lol
    >
    >>Terry R: Sorry I didn't get on the computer by Monday. I share it with my
    >>kids, so sometimes they hog it up! Hopefully you will get this message

    >[quoted text clipped - 32 lines]
    >>>
    >>>Terry R.


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  11. Terry R.

    Terry R. Flightless Bird

    On 4/13/2010 8:07 PM On a whim, mindydee113 via WindowsKB.com pounded
    out on the keyboard

    > 3rd message for today: oh boy, i did it now. i was messing around for the
    > heck of it. i went into device manager and clicked on the ALPS driver. that
    > is where i found the box that came up for it's settings. nowhere in there
    > did i find anything about enabling the scroll feature. i did find a box to
    > click on for any updates. i clicked it and re-booted like it said when
    > updating was done. at this point i noticed the synaptics pointing device in
    > the start up tray by the clock! i went into the control panel and under
    > add/remove programs i found the synaptics pointing device had been added.
    > the ALPS touch-pad driver is still there as well. when i clicked on the
    > mouse icon under control panel....the alps driver had been replaced by the
    > synaptics one! i know i can delete it just like i did earlier. why would
    > the update feature under an ALPS driver, change it to a synaptics one? even
    > after the update, the scroll feature still does not work! what the heck is
    > going on here?
    >
    > mindydee113 wrote:
    >> Hey Terry R: I just thought of something else. My daughter has a Synaptics
    >> touch-pad driver on her laptop (although we do not have the exact same model,
    >> but hers is an older version like mine) and it works just fine. Do I have to
    >> have an ALPS driver? Maybe that is the problem? Maybe I should try the one
    >> by Synaptics and see if that one works better? Also, I came across the
    >> following page while doing some research......
    >>
    >> http://driverwhiz.com/drivers-en?br...-10000003453&gclid=CMimgOKEhaECFVhJ2godIDEzug
    >>
    >> Maybe that would solve the problem? I don't know much about Driver Whiz or
    >> if it is legitimate. You know how sometimes when things sound too good to be
    >> true, they usually are. This page makes it sound like this "Driver Whiz" is
    >> the ultimate answer for any touch pad problems. Any thoughts on it? I'll
    >> check in tomorrow in the late morn. or early afternoon, to see if you have
    >> checked in. The kids will be in school, so I won't have to fight with them
    >> over who gets access to MY laptop! darn kids! lol
    >>
    >>> Terry R: Sorry I didn't get on the computer by Monday. I share it with my
    >>> kids, so sometimes they hog it up! Hopefully you will get this message

    >> [quoted text clipped - 32 lines]
    >>>> Terry R.

    >


    Hi Mindy,

    I'm always leery of any site that wants to "scan" my machine for driver
    updates.

    It is strange that the ALPS icon and Synaptics icon are both in Control
    Panel. When you open both, are they the same? If so, you could do a
    search for *.cpl in Explorer and see if the Alps icon is named so you
    can recognize it. If so, you could rename it to alps.cpl.old to see if
    the correct icon disappeared. If so, you could then delete it. But it
    doesn't hurt leaving it if you're not comfortable doing things like that.

    If the Synaptics option panel in Control Panel doesn't offer any way to
    configure scrolling, I don't know what else to say. It's hard to say
    for sure if that driver is 100% compatible with your hardware, since it
    wasn't the driver from the laptop manufacturers website, which didn't
    seem to do what you wanted either.

    Doing a little searching, I came up with this site. Read through it and
    see if it offers what you need, and if so download the modified driver
    and follow the instructions for installing it.

    http://www.mydigitallife.info/2009/...synaptics-touchpad-in-windows-7vistaxpserver/


    Let me know how it goes,


    Terry R.
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