the webpage you are viewing is trying to close the window

[Keithmeister]

We have an internal web interface for our helpdesk system. When we finish
working with a "call" it attempts to unlock the call and we get the message
as above. More often than not, we need to say YES to the message. Any ideas
how to get it to not appear?
--
Keithmeister

 

[rob^_^]

Hi,

Which security zone does the page/popup load into?

Hint: Is IE configured to automatically detect sites in the Intranet zone?

What 'call' software are you using? Have you attempted to contact the
vendor?

Regards.

"Keithmeister" <Keithmeister@discussions.microsoft.com> wrote in message
news:5B960761-B600-4978-B0E3-D35653D3F71E@microsoft.com...
> We have an internal web interface for our helpdesk system. When we finish
> working with a "call" it attempts to unlock the call and we get the
> message
> as above. More often than not, we need to say YES to the message. Any
> ideas
> how to get it to not appear?
> --
> Keithmeister
>

 

[Keithmeister]

The page is in the INTRANET zone.
The call software is called ESCAPE (it's a web interface for a program
called ENVISAGE). I don't believe the vendor supports out program as it's an
outdated version that we only use as a backend. The Web development was
custom built by us (by a person who no longer works here)
--
Keithmeister


"rob" wrote:

> Hi,
>
> Which security zone does the page/popup load into?
>
> Hint: Is IE configured to automatically detect sites in the Intranet zone?
>
> What 'call' software are you using? Have you attempted to contact the
> vendor?
>
> Regards.
>
> "Keithmeister" <Keithmeister@discussions.microsoft.com> wrote in message
> news:5B960761-B600-4978-B0E3-D35653D3F71E@microsoft.com...
> > We have an internal web interface for our helpdesk system. When we finish
> > working with a "call" it attempts to unlock the call and we get the
> > message
> > as above. More often than not, we need to say YES to the message. Any
> > ideas
> > how to get it to not appear?
> > --
> > Keithmeister
> >