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The file does not have a program associated with it

Discussion in 'Windows XP' started by Bob, Apr 8, 2010.

  1. Bob

    Bob Flightless Bird

    Hello,

    I have a remote business user who has Windows XP Home Edition. They use the
    system from home.

    They started getting pop-ups that the computer was infected. They brought
    the computer in the office, I see the computer had a threat called Antivirus
    XP.

    They have Symantec AV I ran a fill scan in safe mode with system restore
    off, it found 1 threat partially removed it. I reboot the machine back up in
    regular mode, no more pop-ups, but no matter what I click on --- software,
    anything in control panel I get the same message -----

    The file does not have a program associated with it for performing this
    action. Create an association in the folder options control panel.

    Does anyone know how to get the system back on track ?

    Thanks,
    Bob
     
  2. Jose

    Jose Flightless Bird

    On Apr 8, 3:46 pm, Bob <B...@discussions.microsoft.com> wrote:
    > Hello,
    >
    > I have a remote business user who has Windows XP Home Edition. They use the
    > system from home.
    >
    > They started getting pop-ups that the computer was infected. They brought
    > the computer in the office, I see the computer had a threat called Antivirus
    > XP.
    >
    > They have Symantec AV I ran a fill scan in safe mode with system restore
    > off, it found 1 threat partially removed it. I reboot the machine back upin
    > regular mode, no more pop-ups, but no matter what I click on --- software,
    > anything in control panel I get the same message -----
    >
    > The file does not have a program associated with it for performing this
    > action. Create an association in the folder options control panel.
    >
    > Does anyone know how to get the system back on track ?
    >
    > Thanks,
    > Bob


    You need to do a couple things after that annoyingware:

    Perform some scans for malicious software, then fix any remaining
    issues:

    Download, install, update and do a full scan with these free malware
    detection programs:

    Malwarebytes (MBAM): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    They can be uninstalled later if desired.

    If those won't launch, repair your file associations first:

    Go to this WWW site by Doug Knox:

    http://www.dougknox.com/

    On the left, click the Win XP Fixes, File Association Fixes and read
    the directions at the top of the page.

    Download the EXE File Association Fix and apply it, then reboot.

    I would not rely on just Norton to clean up after that affliction (or
    any affliction for that matter).
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    You (or the computer owner) has much more work to do (especially if WinXP
    SP3 isn't installed)!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002



    Bob wrote:
    > Hello,
    >
    > I have a remote business user who has Windows XP Home Edition. They use
    > the
    > system from home.
    >
    > They started getting pop-ups that the computer was infected. They brought
    > the computer in the office, I see the computer had a threat called
    > Antivirus
    > XP.
    >
    > They have Symantec AV I ran a fill scan in safe mode with system restore
    > off, it found 1 threat partially removed it. I reboot the machine back up
    > in
    > regular mode, no more pop-ups, but no matter what I click on --- software,
    > anything in control panel I get the same message -----
    >
    > The file does not have a program associated with it for performing this
    > action. Create an association in the folder options control panel.
    >
    > Does anyone know how to get the system back on track ?
    >
    > Thanks,
    > Bob
     
  4. glee

    glee Flightless Bird

    "Bob" <Bob@discussions.microsoft.com> wrote in message
    news:D7F2834E-E792-476C-A5C9-71AB6A2EB451@microsoft.com...
    >
    > Hello,
    >
    > I have a remote business user who has Windows XP Home Edition. They
    > use the
    > system from home.
    >
    > They started getting pop-ups that the computer was infected. They
    > brought
    > the computer in the office, I see the computer had a threat called
    > Antivirus
    > XP.
    >
    > They have Symantec AV I ran a fill scan in safe mode with system
    > restore
    > off, it found 1 threat partially removed it. I reboot the machine back
    > up in
    > regular mode, no more pop-ups, but no matter what I click on ---
    > software,
    > anything in control panel I get the same message -----
    >
    > The file does not have a program associated with it for performing
    > this
    > action. Create an association in the folder options control panel.
    >
    > Does anyone know how to get the system back on track ?


    Hi Bob,
    If you are comfortable going into the Registry with the Registry Editor
    (regedit.exe), open it and navigate in the left pane to this key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}

    Does that key exist or is it missing?

    If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
    in the left pane, and look in the right pane.

    There should be 6 entries in the right pane, all of them REG_SZ types.

    The 6 values, and their data, should be:

    (Default) Printers
    Class Printer
    EnumPropPages32 Printui.dll,PrinterPropPageProvider
    Icon -4
    Installer32 Ntprint.dll,ClassInstall32
    NoDisplayClass 1

    Please post back and let me know if that is what you find.

    --
    Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    A+
    http://dts-l.net/
     
  5. glee

    glee Flightless Bird

    Please ignore my previous reply...it is supposed to be for another
    thread with a printer issue!
    --
    Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    A+
    http://dts-l.net/
     

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