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The area for the questions is blank

Discussion in 'Windows XP' started by Jeff, Jul 9, 2010.

  1. Jeff

    Jeff Flightless Bird

    After I replied to a question in another discussion group the area where the
    questions should be is blank. The rest of the page is there and functional.
    This is one of the few groups that I can still see the questions. What is
    going on and how do I correct it.
    --
    Thanks for your help.
     
  2. Bruce Hagen

    Bruce Hagen Flightless Bird

    "Jeff" <Jeff@discussions.microsoft.com> wrote in message
    news:6D124096-ADFA-46A9-9C8F-1E6A087CAF81@microsoft.com...
    > After I replied to a question in another discussion group the area where
    > the
    > questions should be is blank. The rest of the page is there and
    > functional.
    > This is one of the few groups that I can still see the questions. What
    > is
    > going on and how do I correct it.
    > --
    > Thanks for your help.



    You would have to ask MS or use a newsreader. No one here uses the Web
    interface to access newsgroups.

    There are plenty, but I use Eternal September and all the 'removed'
    newsgroups are available.

    Eternal September
    http://www.newsgroupreviews.com/eternal-september.html
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    See http://www.microsoft.com/communities/newsgroups/default.mspx

    IE General, OE General, OE6, Windows Update, Win98 General, & WLMessenger
    were some of the newsgroups dropped late last week.

    Here's Google Groups archive of what might have been your thread in Windows
    Update newsgroup:
    http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f

    With the demise of Windows Update newsgroup, you will find continuing
    support in this MS forum:
    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. State
    your full Windows version (e.g., WinXP SP3) as well as your current IE
    version (e.g., IE6, IE7, IE8) in your first post.

    => NB: The Windows Update newsgroup threads were NOT ported over to the
    Windows Update forum.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002



    Jeff wrote:
    > After I replied to a question in another discussion group the area where
    > the
    > questions should be is blank. The rest of the page is there and
    > functional.
    > This is one of the few groups that I can still see the questions. What is
    > going on and how do I correct it.
     
  4. Jeff

    Jeff Flightless Bird

    I was happy to see that it was you that resonded to this question. You were
    the one to whom I was sending the other reply too when it went blank. I was
    having problems with Outloook Express 6, and you were correct the computer
    did come with Norton installed and I upgraded to a better version and after a
    few years it quit updating. I contacted Norton tech support and yes we ran a
    removal tool. It wasn't long after that, that I started having problems with
    my email. I know you respond to a lot of question I am hoping you half way
    remember mine.

    My question I was repling to you about had to do with one of the steps you
    said I needed to do, you had given me a list of things to do. I folllowed
    everything you said to do and went to the links you provided. (I wish I had
    the reply in front of me so I could get the wording correct). On step 4 you
    said I needed to go to (I think you called it) Microsoft Explorer? There I
    was to find the address where all emails are stored and delete the files
    outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where you
    were talking about so with so help from the Help section I figured out to go
    to My Computer and right click and go to Explorer. There I scrolled down till
    I found the address that I was looking for. There were some 21 files there
    and I looked in everyone of them and didn't find anything outbox. dbx (ect).
    Either I am not in the right spot or something. Yes I followed the links
    about how to find the adress and show hidden files. I am hoping you remember
    me and my question. If not I will gladly retype the original question, it was
    sent sometime around July 4th. I'm running XP sp3 all updated, Outlook
    Express 6, Internet Explore 8. All of your help in this matter has been and
    is GREATLY APPRECIATED. Thank You so much. Jeff
    --
    Thanks for your help.


    "PA Bear [MS MVP]" wrote:

    > See http://www.microsoft.com/communities/newsgroups/default.mspx
    >
    > IE General, OE General, OE6, Windows Update, Win98 General, & WLMessenger
    > were some of the newsgroups dropped late last week.
    >
    > Here's Google Groups archive of what might have been your thread in Windows
    > Update newsgroup:
    > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >
    > With the demise of Windows Update newsgroup, you will find continuing
    > support in this MS forum:
    > http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. State
    > your full Windows version (e.g., WinXP SP3) as well as your current IE
    > version (e.g., IE6, IE7, IE8) in your first post.
    >
    > => NB: The Windows Update newsgroup threads were NOT ported over to the
    > Windows Update forum.
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    >
    > Jeff wrote:
    > > After I replied to a question in another discussion group the area where
    > > the
    > > questions should be is blank. The rest of the page is there and
    > > functional.
    > > This is one of the few groups that I can still see the questions. What is
    > > going on and how do I correct it.

    >
    > .
    >
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Here's the Google Groups archive of your 25 June 2010 thread in Windows
    Update newsgroup (which MS dropped from their newsserver shortly after 01
    July):

    http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f

    NB: If a copy of the message is found in Sent Items, the problem lies
    somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
    even Symantec says it's not necessary...

    <QP>
    Disabling Email Scanning does not leave you unprotected against viruses that
    are distributed as email attachments. Norton AntiVirus Auto-Protect scans
    incoming files as they are saved to your hard drive, including email and
    email attachments. Email Scanning is just another layer on top of this. To
    make sure that Auto-Protect is providing the maximum protection, keep
    Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
    the most recent virus definitions.
    </QP>
    http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106


    Jeff wrote:
    > I was happy to see that it was you that resonded to this question. You
    > were
    > the one to whom I was sending the other reply too when it went blank. I
    > was
    > having problems with Outloook Express 6, and you were correct the
    > computer
    > did come with Norton installed and I upgraded to a better version and
    > after
    > a few years it quit updating. I contacted Norton tech support and yes we
    > ran a removal tool. It wasn't long after that, that I started having
    > problems with my email. I know you respond to a lot of question I am
    > hoping
    > you half way remember mine.
    >
    > My question I was repling to you about had to do with one of the steps you
    > said I needed to do, you had given me a list of things to do. I folllowed
    > everything you said to do and went to the links you provided. (I wish I
    > had
    > the reply in front of me so I could get the wording correct). On step 4
    > you
    > said I needed to go to (I think you called it) Microsoft Explorer? There I
    > was to find the address where all emails are stored and delete the files
    > outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
    > you
    > were talking about so with so help from the Help section I figured out to
    > go
    > to My Computer and right click and go to Explorer. There I scrolled down
    > till I found the address that I was looking for. There were some 21 files
    > there and I looked in everyone of them and didn't find anything outbox.
    > dbx
    > (ect). Either I am not in the right spot or something. Yes I followed the
    > links about how to find the adress and show hidden files. I am hoping you
    > remember me and my question. If not I will gladly retype the original
    > question, it was sent sometime around July 4th. I'm running XP sp3 all
    > updated, Outlook Express 6, Internet Explore 8. All of your help in this
    > matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    >
    >> See http://www.microsoft.com/communities/newsgroups/default.mspx
    >>
    >> IE General, OE General, OE6, Windows Update, Win98 General, & WLMessenger
    >> were some of the newsgroups dropped late last week.
    >>
    >> Here's Google Groups archive of what might have been your thread in
    >> Windows
    >> Update newsgroup:
    >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>
    >> With the demise of Windows Update newsgroup, you will find continuing
    >> support in this MS forum:
    >> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. State
    >> your full Windows version (e.g., WinXP SP3) as well as your current IE
    >> version (e.g., IE6, IE7, IE8) in your first post.
    >>
    >> => NB: The Windows Update newsgroup threads were NOT ported over to the
    >> Windows Update forum.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >>
    >> Jeff wrote:
    >>> After I replied to a question in another discussion group the area where
    >>> the
    >>> questions should be is blank. The rest of the page is there and
    >>> functional.
    >>> This is one of the few groups that I can still see the questions. What
    >>> is
    >>> going on and how do I correct it.

    >>
    >> .
     
  6. Jeff

    Jeff Flightless Bird

    Dear PA Bear: I found the Q&A and figured out how to delete the dbx files you
    talked about. Thanks. My email still is not working properly. I can not
    create,or reply to emails.(Meaning the program does the function but it is
    never received at the email address). But strangely enough I can forward an
    email, but only if it is 550 kb or larger. Anything smaller and it doesn't
    send it, but it does show it in the sent folder. I am still receiving emails
    just fine. Since my last post I have also contacted Nortons tech support and
    problem is not with the Norton product. I have also tried deleting the dbx
    files again, then deleting the recycle bin, and then restarting the computer.
    My ISP has been very helpful and it is not on their end either. I am hoping
    that you have another idea of what the problem might be. I am very thankful
    for all of your help. Jeff
    --
    Thanks for your help.


    "PA Bear [MS MVP]" wrote:

    > Here's the Google Groups archive of your 25 June 2010 thread in Windows
    > Update newsgroup (which MS dropped from their newsserver shortly after 01
    > July):
    >
    > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >
    > NB: If a copy of the message is found in Sent Items, the problem lies
    > somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
    > even Symantec says it's not necessary...
    >
    > <QP>
    > Disabling Email Scanning does not leave you unprotected against viruses that
    > are distributed as email attachments. Norton AntiVirus Auto-Protect scans
    > incoming files as they are saved to your hard drive, including email and
    > email attachments. Email Scanning is just another layer on top of this. To
    > make sure that Auto-Protect is providing the maximum protection, keep
    > Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
    > the most recent virus definitions.
    > </QP>
    > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    >
    >
    > Jeff wrote:
    > > I was happy to see that it was you that resonded to this question. You
    > > were
    > > the one to whom I was sending the other reply too when it went blank. I
    > > was
    > > having problems with Outloook Express 6, and you were correct the
    > > computer
    > > did come with Norton installed and I upgraded to a better version and
    > > after
    > > a few years it quit updating. I contacted Norton tech support and yes we
    > > ran a removal tool. It wasn't long after that, that I started having
    > > problems with my email. I know you respond to a lot of question I am
    > > hoping
    > > you half way remember mine.
    > >
    > > My question I was repling to you about had to do with one of the steps you
    > > said I needed to do, you had given me a list of things to do. I folllowed
    > > everything you said to do and went to the links you provided. (I wish I
    > > had
    > > the reply in front of me so I could get the wording correct). On step 4
    > > you
    > > said I needed to go to (I think you called it) Microsoft Explorer? There I
    > > was to find the address where all emails are stored and delete the files
    > > outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
    > > you
    > > were talking about so with so help from the Help section I figured out to
    > > go
    > > to My Computer and right click and go to Explorer. There I scrolled down
    > > till I found the address that I was looking for. There were some 21 files
    > > there and I looked in everyone of them and didn't find anything outbox.
    > > dbx
    > > (ect). Either I am not in the right spot or something. Yes I followed the
    > > links about how to find the adress and show hidden files. I am hoping you
    > > remember me and my question. If not I will gladly retype the original
    > > question, it was sent sometime around July 4th. I'm running XP sp3 all
    > > updated, Outlook Express 6, Internet Explore 8. All of your help in this
    > > matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    > >
    > >> See http://www.microsoft.com/communities/newsgroups/default.mspx
    > >>
    > >> IE General, OE General, OE6, Windows Update, Win98 General, & WLMessenger
    > >> were some of the newsgroups dropped late last week.
    > >>
    > >> Here's Google Groups archive of what might have been your thread in
    > >> Windows
    > >> Update newsgroup:
    > >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>
    > >> With the demise of Windows Update newsgroup, you will find continuing
    > >> support in this MS forum:
    > >> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. State
    > >> your full Windows version (e.g., WinXP SP3) as well as your current IE
    > >> version (e.g., IE6, IE7, IE8) in your first post.
    > >>
    > >> => NB: The Windows Update newsgroup threads were NOT ported over to the
    > >> Windows Update forum.
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>
    > >>
    > >>
    > >> Jeff wrote:
    > >>> After I replied to a question in another discussion group the area where
    > >>> the
    > >>> questions should be is blank. The rest of the page is there and
    > >>> functional.
    > >>> This is one of the few groups that I can still see the questions. What
    > >>> is
    > >>> going on and how do I correct it.
    > >>
    > >> .

    >
    > .
    >
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > ...Anything smaller and it doesn't
    > send it, but it does show it in the sent folder


    Again, if a copy of the message appears in Sent Items folder, the message
    was sent and the problem lies somewhere outside of Outlook Express. That
    being said...

    If you completed all four (4) steps in my post in Windows Update newsgroup
    dated 25 June
    (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    AND you've disabled email scanning by NAV and yet the behavior persists,
    your current Identity may be damaged, especially if its the default "Main
    Identity." Try one or more of your accounts in a new Named Identity...

    File | Identities | Add new identity

    Assuming all is well, (1) compact all folders in the old identity, (2)
    import messages from the old identity into the new one, and then (3) delete
    the old one (File | Identities | Manage Identities).

    Then again...

    > ...the computer
    > did come with Norton installed and I upgraded to a better version and
    > after a few years it quit updating.


    You may be seeing the effects of a hijackware infection. Has your Norton
    subscription ever expired since you've owned the computer?
    --
    ~PA Bear


    Jeff wrote:
    > Dear PA Bear: I found the Q&A and figured out how to delete the dbx files
    > you talked about. Thanks. My email still is not working properly. I can
    > not
    > create,or reply to emails.(Meaning the program does the function but it is
    > never received at the email address). But strangely enough I can forward
    > an
    > email, but only if it is 550 kb or larger. Anything smaller and it doesn't
    > send it, but it does show it in the sent folder. I am still receiving
    > emails
    > just fine. Since my last post I have also contacted Nortons tech support
    > and
    > problem is not with the Norton product. I have also tried deleting the dbx
    > files again, then deleting the recycle bin, and then restarting the
    > computer. My ISP has been very helpful and it is not on their end either.
    > I
    > am hoping that you have another idea of what the problem might be. I am
    > very thankful for all of your help. Jeff
    >
    >> Here's the Google Groups archive of your 25 June 2010 thread in Windows
    >> Update newsgroup (which MS dropped from their newsserver shortly after 01
    >> July):
    >>
    >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>
    >> NB: If a copy of the message is found in Sent Items, the problem lies
    >> somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
    >> even Symantec says it's not necessary...
    >>
    >> <QP>
    >> Disabling Email Scanning does not leave you unprotected against viruses
    >> that are distributed as email attachments. Norton AntiVirus Auto-Protect
    >> scans incoming files as they are saved to your hard drive, including
    >> email
    >> and email attachments. Email Scanning is just another layer on top of
    >> this. To make sure that Auto-Protect is providing the maximum protection,
    >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
    >> have the most recent virus definitions.
    >> </QP>
    >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    >>
    >>
    >> Jeff wrote:
    >>> I was happy to see that it was you that resonded to this question. You
    >>> were
    >>> the one to whom I was sending the other reply too when it went blank. I
    >>> was
    >>> having problems with Outloook Express 6, and you were correct the
    >>> computer
    >>> did come with Norton installed and I upgraded to a better version and
    >>> after
    >>> a few years it quit updating. I contacted Norton tech support and yes we
    >>> ran a removal tool. It wasn't long after that, that I started having
    >>> problems with my email. I know you respond to a lot of question I am
    >>> hoping
    >>> you half way remember mine.
    >>>
    >>> My question I was repling to you about had to do with one of the steps
    >>> you
    >>> said I needed to do, you had given me a list of things to do. I
    >>> folllowed
    >>> everything you said to do and went to the links you provided. (I wish I
    >>> had
    >>> the reply in front of me so I could get the wording correct). On step 4
    >>> you
    >>> said I needed to go to (I think you called it) Microsoft Explorer? There
    >>> I
    >>> was to find the address where all emails are stored and delete the files
    >>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
    >>> you
    >>> were talking about so with so help from the Help section I figured out
    >>> to
    >>> go
    >>> to My Computer and right click and go to Explorer. There I scrolled down
    >>> till I found the address that I was looking for. There were some 21
    >>> files
    >>> there and I looked in everyone of them and didn't find anything outbox.
    >>> dbx
    >>> (ect). Either I am not in the right spot or something. Yes I followed
    >>> the
    >>> links about how to find the adress and show hidden files. I am hoping
    >>> you
    >>> remember me and my question. If not I will gladly retype the original
    >>> question, it was sent sometime around July 4th. I'm running XP sp3 all
    >>> updated, Outlook Express 6, Internet Explore 8. All of your help in this
    >>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    >>>
    >>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    >>>>
    >>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    >>>> WLMessenger
    >>>> were some of the newsgroups dropped late last week.
    >>>>
    >>>> Here's Google Groups archive of what might have been your thread in
    >>>> Windows
    >>>> Update newsgroup:
    >>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>
    >>>> With the demise of Windows Update newsgroup, you will find continuing
    >>>> support in this MS forum:
    >>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    >>>> State
    >>>> your full Windows version (e.g., WinXP SP3) as well as your current IE
    >>>> version (e.g., IE6, IE7, IE8) in your first post.
    >>>>
    >>>> => NB: The Windows Update newsgroup threads were NOT ported over to the
    >>>> Windows Update forum.
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>>
    >>>> Jeff wrote:
    >>>>> After I replied to a question in another discussion group the area
    >>>>> where
    >>>>> the
    >>>>> questions should be is blank. The rest of the page is there and
    >>>>> functional.
    >>>>> This is one of the few groups that I can still see the questions. What
    >>>>> is
    >>>>> going on and how do I correct it.
    >>>>
    >>>> .

    >>
    >> .
     
  8. Jeff

    Jeff Flightless Bird

    I have tried what you said and it is still not working. It will still forward
    if the message is 550 kb or larger. No I don't ever remember letting Norton
    expire. Do I need to go back and delete the dbx files again? If you think the
    problem is outside of OE, then what should I try next?
    --
    Thanks for your help.


    "PA Bear [MS MVP]" wrote:

    > > ...Anything smaller and it doesn't
    > > send it, but it does show it in the sent folder

    >
    > Again, if a copy of the message appears in Sent Items folder, the message
    > was sent and the problem lies somewhere outside of Outlook Express. That
    > being said...
    >
    > If you completed all four (4) steps in my post in Windows Update newsgroup
    > dated 25 June
    > (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    > AND you've disabled email scanning by NAV and yet the behavior persists,
    > your current Identity may be damaged, especially if its the default "Main
    > Identity." Try one or more of your accounts in a new Named Identity...
    >
    > File | Identities | Add new identity
    >
    > Assuming all is well, (1) compact all folders in the old identity, (2)
    > import messages from the old identity into the new one, and then (3) delete
    > the old one (File | Identities | Manage Identities).
    >
    > Then again...
    >
    > > ...the computer
    > > did come with Norton installed and I upgraded to a better version and
    > > after a few years it quit updating.

    >
    > You may be seeing the effects of a hijackware infection. Has your Norton
    > subscription ever expired since you've owned the computer?
    > --
    > ~PA Bear
    >
    >
    > Jeff wrote:
    > > Dear PA Bear: I found the Q&A and figured out how to delete the dbx files
    > > you talked about. Thanks. My email still is not working properly. I can
    > > not
    > > create,or reply to emails.(Meaning the program does the function but it is
    > > never received at the email address). But strangely enough I can forward
    > > an
    > > email, but only if it is 550 kb or larger. Anything smaller and it doesn't
    > > send it, but it does show it in the sent folder. I am still receiving
    > > emails
    > > just fine. Since my last post I have also contacted Nortons tech support
    > > and
    > > problem is not with the Norton product. I have also tried deleting the dbx
    > > files again, then deleting the recycle bin, and then restarting the
    > > computer. My ISP has been very helpful and it is not on their end either.
    > > I
    > > am hoping that you have another idea of what the problem might be. I am
    > > very thankful for all of your help. Jeff
    > >
    > >> Here's the Google Groups archive of your 25 June 2010 thread in Windows
    > >> Update newsgroup (which MS dropped from their newsserver shortly after 01
    > >> July):
    > >>
    > >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>
    > >> NB: If a copy of the message is found in Sent Items, the problem lies
    > >> somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
    > >> even Symantec says it's not necessary...
    > >>
    > >> <QP>
    > >> Disabling Email Scanning does not leave you unprotected against viruses
    > >> that are distributed as email attachments. Norton AntiVirus Auto-Protect
    > >> scans incoming files as they are saved to your hard drive, including
    > >> email
    > >> and email attachments. Email Scanning is just another layer on top of
    > >> this. To make sure that Auto-Protect is providing the maximum protection,
    > >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
    > >> have the most recent virus definitions.
    > >> </QP>
    > >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    > >>
    > >>
    > >> Jeff wrote:
    > >>> I was happy to see that it was you that resonded to this question. You
    > >>> were
    > >>> the one to whom I was sending the other reply too when it went blank. I
    > >>> was
    > >>> having problems with Outloook Express 6, and you were correct the
    > >>> computer
    > >>> did come with Norton installed and I upgraded to a better version and
    > >>> after
    > >>> a few years it quit updating. I contacted Norton tech support and yes we
    > >>> ran a removal tool. It wasn't long after that, that I started having
    > >>> problems with my email. I know you respond to a lot of question I am
    > >>> hoping
    > >>> you half way remember mine.
    > >>>
    > >>> My question I was repling to you about had to do with one of the steps
    > >>> you
    > >>> said I needed to do, you had given me a list of things to do. I
    > >>> folllowed
    > >>> everything you said to do and went to the links you provided. (I wish I
    > >>> had
    > >>> the reply in front of me so I could get the wording correct). On step 4
    > >>> you
    > >>> said I needed to go to (I think you called it) Microsoft Explorer? There
    > >>> I
    > >>> was to find the address where all emails are stored and delete the files
    > >>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
    > >>> you
    > >>> were talking about so with so help from the Help section I figured out
    > >>> to
    > >>> go
    > >>> to My Computer and right click and go to Explorer. There I scrolled down
    > >>> till I found the address that I was looking for. There were some 21
    > >>> files
    > >>> there and I looked in everyone of them and didn't find anything outbox.
    > >>> dbx
    > >>> (ect). Either I am not in the right spot or something. Yes I followed
    > >>> the
    > >>> links about how to find the adress and show hidden files. I am hoping
    > >>> you
    > >>> remember me and my question. If not I will gladly retype the original
    > >>> question, it was sent sometime around July 4th. I'm running XP sp3 all
    > >>> updated, Outlook Express 6, Internet Explore 8. All of your help in this
    > >>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    > >>>
    > >>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    > >>>>
    > >>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    > >>>> WLMessenger
    > >>>> were some of the newsgroups dropped late last week.
    > >>>>
    > >>>> Here's Google Groups archive of what might have been your thread in
    > >>>> Windows
    > >>>> Update newsgroup:
    > >>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>>>
    > >>>> With the demise of Windows Update newsgroup, you will find continuing
    > >>>> support in this MS forum:
    > >>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    > >>>> State
    > >>>> your full Windows version (e.g., WinXP SP3) as well as your current IE
    > >>>> version (e.g., IE6, IE7, IE8) in your first post.
    > >>>>
    > >>>> => NB: The Windows Update newsgroup threads were NOT ported over to the
    > >>>> Windows Update forum.
    > >>>> --
    > >>>> ~Robear Dyer (PA Bear)
    > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>>>
    > >>>>
    > >>>>
    > >>>> Jeff wrote:
    > >>>>> After I replied to a question in another discussion group the area
    > >>>>> where
    > >>>>> the
    > >>>>> questions should be is blank. The rest of the page is there and
    > >>>>> functional.
    > >>>>> This is one of the few groups that I can still see the questions. What
    > >>>>> is
    > >>>>> going on and how do I correct it.
    > >>>>
    > >>>> .
    > >>
    > >> .

    >
    > .
    >
     
  9. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    If the behavior persists in a new identity, I suspect you're seeing the
    effects of a hijackware infection, Jeff.

    >> ...the computer
    >> did come with Norton installed and I upgraded to a better version and
    >> after a few years it quit updating. I contacted Norton tech support and
    >> yes we ran a removal tool. It wasn't long after that, that I started
    >> having
    >> problems with my email.


    Had the free-trial period for the preinstalled Norton application already
    expired by the time you purchased your first subscription?

    Has your Norton subscription ever expired since you've owned the computer?

    How long had you been running the "better version" when it "quit updating?"

    What's the full name & version of the currently-install Norton application
    (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?

    Can you run (Norton) LiveUpdate manually & successfully?
    --
    ~PA Bear


    Jeff wrote:
    > I have tried what you said and it is still not working. It will still
    > forward if the message is 550 kb or larger. No I don't ever remember
    > letting Norton expire. Do I need to go back and delete the dbx files
    > again?
    > If you think the problem is outside of OE, then what should I try next?
    >
    >>> ...Anything smaller and it doesn't
    >>> send it, but it does show it in the sent folder

    >>
    >> Again, if a copy of the message appears in Sent Items folder, the message
    >> was sent and the problem lies somewhere outside of Outlook Express. That
    >> being said...
    >>
    >> If you completed all four (4) steps in my post in Windows Update
    >> newsgroup
    >> dated 25 June
    >> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    >> AND you've disabled email scanning by NAV and yet the behavior persists,
    >> your current Identity may be damaged, especially if its the default "Main
    >> Identity." Try one or more of your accounts in a new Named Identity...
    >>
    >> File | Identities | Add new identity
    >>
    >> Assuming all is well, (1) compact all folders in the old identity, (2)
    >> import messages from the old identity into the new one, and then (3)
    >> delete
    >> the old one (File | Identities | Manage Identities).
    >>
    >> Then again...
    >>
    >>> ...the computer
    >>> did come with Norton installed and I upgraded to a better version and
    >>> after a few years it quit updating.

    >>
    >> You may be seeing the effects of a hijackware infection. Has your Norton
    >> subscription ever expired since you've owned the computer?
    >> --
    >> ~PA Bear
    >>
    >>
    >> Jeff wrote:
    >>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
    >>> files
    >>> you talked about. Thanks. My email still is not working properly. I can
    >>> not
    >>> create,or reply to emails.(Meaning the program does the function but it
    >>> is
    >>> never received at the email address). But strangely enough I can forward
    >>> an
    >>> email, but only if it is 550 kb or larger. Anything smaller and it
    >>> doesn't
    >>> send it, but it does show it in the sent folder. I am still receiving
    >>> emails
    >>> just fine. Since my last post I have also contacted Nortons tech support
    >>> and
    >>> problem is not with the Norton product. I have also tried deleting the
    >>> dbx
    >>> files again, then deleting the recycle bin, and then restarting the
    >>> computer. My ISP has been very helpful and it is not on their end
    >>> either.
    >>> I
    >>> am hoping that you have another idea of what the problem might be. I am
    >>> very thankful for all of your help. Jeff
    >>>
    >>>> Here's the Google Groups archive of your 25 June 2010 thread in Windows
    >>>> Update newsgroup (which MS dropped from their newsserver shortly after
    >>>> 01
    >>>> July):
    >>>>
    >>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>
    >>>> NB: If a copy of the message is found in Sent Items, the problem lies
    >>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
    >>>> mail -
    >>>> even Symantec says it's not necessary...
    >>>>
    >>>> <QP>
    >>>> Disabling Email Scanning does not leave you unprotected against viruses
    >>>> that are distributed as email attachments. Norton AntiVirus
    >>>> Auto-Protect
    >>>> scans incoming files as they are saved to your hard drive, including
    >>>> email
    >>>> and email attachments. Email Scanning is just another layer on top of
    >>>> this. To make sure that Auto-Protect is providing the maximum
    >>>> protection,
    >>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
    >>>> you
    >>>> have the most recent virus definitions.
    >>>> </QP>
    >>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    >>>>
    >>>>
    >>>> Jeff wrote:
    >>>>> I was happy to see that it was you that resonded to this question. You
    >>>>> were
    >>>>> the one to whom I was sending the other reply too when it went blank.
    >>>>> I
    >>>>> was
    >>>>> having problems with Outloook Express 6, and you were correct the
    >>>>> computer
    >>>>> did come with Norton installed and I upgraded to a better version and
    >>>>> after
    >>>>> a few years it quit updating. I contacted Norton tech support and yes
    >>>>> we
    >>>>> ran a removal tool. It wasn't long after that, that I started having
    >>>>> problems with my email. I know you respond to a lot of question I am
    >>>>> hoping
    >>>>> you half way remember mine.
    >>>>>
    >>>>> My question I was repling to you about had to do with one of the steps
    >>>>> you
    >>>>> said I needed to do, you had given me a list of things to do. I
    >>>>> folllowed
    >>>>> everything you said to do and went to the links you provided. (I wish
    >>>>> I
    >>>>> had
    >>>>> the reply in front of me so I could get the wording correct). On step
    >>>>> 4
    >>>>> you
    >>>>> said I needed to go to (I think you called it) Microsoft Explorer?
    >>>>> There
    >>>>> I
    >>>>> was to find the address where all emails are stored and delete the
    >>>>> files
    >>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
    >>>>> where
    >>>>> you
    >>>>> were talking about so with so help from the Help section I figured out
    >>>>> to
    >>>>> go
    >>>>> to My Computer and right click and go to Explorer. There I scrolled
    >>>>> down
    >>>>> till I found the address that I was looking for. There were some 21
    >>>>> files
    >>>>> there and I looked in everyone of them and didn't find anything
    >>>>> outbox.
    >>>>> dbx
    >>>>> (ect). Either I am not in the right spot or something. Yes I followed
    >>>>> the
    >>>>> links about how to find the adress and show hidden files. I am hoping
    >>>>> you
    >>>>> remember me and my question. If not I will gladly retype the original
    >>>>> question, it was sent sometime around July 4th. I'm running XP sp3 all
    >>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in
    >>>>> this
    >>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    >>>>>
    >>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    >>>>>>
    >>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    >>>>>> WLMessenger
    >>>>>> were some of the newsgroups dropped late last week.
    >>>>>>
    >>>>>> Here's Google Groups archive of what might have been your thread in
    >>>>>> Windows
    >>>>>> Update newsgroup:
    >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>>>
    >>>>>> With the demise of Windows Update newsgroup, you will find continuing
    >>>>>> support in this MS forum:
    >>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    >>>>>> State
    >>>>>> your full Windows version (e.g., WinXP SP3) as well as your current
    >>>>>> IE
    >>>>>> version (e.g., IE6, IE7, IE8) in your first post.
    >>>>>>
    >>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to
    >>>>>> the
    >>>>>> Windows Update forum.
    >>>>>> --
    >>>>>> ~Robear Dyer (PA Bear)
    >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>> Jeff wrote:
    >>>>>>> After I replied to a question in another discussion group the area
    >>>>>>> where
    >>>>>>> the
    >>>>>>> questions should be is blank. The rest of the page is there and
    >>>>>>> functional.
    >>>>>>> This is one of the few groups that I can still see the questions.
    >>>>>>> What
    >>>>>>> is
    >>>>>>> going on and how do I correct it.
    >>>>>>
    >>>>>> .
    >>>>
    >>>> .

    >>
    >> .
     
  10. Jeff

    Jeff Flightless Bird

    Dear PA Bear: First let me say Thank You, for all of your time and help on
    this. Here is the info on the computer and Norton. The bios says the computer
    was built in 2004. I bought it new in the spring of 2005, and it came with a
    trial version (90 day) of Norton Internet Security (2004) installed on it.
    Before it ended I purchased a subscription. At renewal time in 2006, I had
    the option to upgrade to a better version. It was Norton System Works Basic
    Edition (2006), and it worked fine until the summer of 2009. Then when I
    would try and update it started saying no updates available. (Because of my
    internet speed I have always updated manually). This went on for a couple of
    weeks, as you can tell I am not on the computer everyday. So I contacted
    Norton tech support and thats when we (they) ran the Removal Tool, and
    installed Norton 360 (? version). It was a short time after this (a month
    maybe longer) that I noticed that some of the emails I would send (forwarded)
    would not get received. Lets say if I forwarded 10 emails to 8 people one
    person might not get one of them. The next time everyone would get them, then
    the next time a different person might not get one. It was random and I
    didn't know it was happening for awhile, until I would ask someone what they
    thought about something I had sent them and they would tell me that they
    didn't receive it. Over the next 4 or 5 months it got worse, until most
    things I forwarded didn't go through. I asked otheir people I knew that have
    the same ISP and no one else had any trouble. So I called my ISP they checked
    some things and said it was not them. Then my Reply stopped going through
    (about 2 months later). I call my ISP again. I could use Create New Mail and
    this worked for a while and then it stopped working. This brings us up to
    late spring of this year. I have tried Microsofts "An Outlook basic repair
    kit", then I went to the Newsgroups, Microsoft Answers, the fourms, but
    nothing really fit my problem. That's when I did a partail recovery. My
    email worked like it should, until I finished the Microsoft updates and, or
    when I reinstalled Norton 360 (4.0 the latest version). It took a few days to
    do this, my internet speed tops out at 500 kbs (that is between 1 am and 7
    am) and slows to a crawl (it can get below 30 kbs and stay there for hours)
    when a lot pepole get on it. (Welcome to small town America). Sorry I had to
    vent for a second. I called my ISP again they checked their end again. Then I
    turned off Norton and nothing. I ran the Norton removal tool still nothing.
    Then I reinstalled Norton. That is when I started talking to you and trying
    what you have said. Then on July 31, 2010. I contacted Norton tech support
    and they checked, and said it is not there product causing the problem.
    Norton has been set to automatic renewal since 2005, so no I have never let
    it expire. If you had any idea of how many hours I have put in on research
    and trying things to fix this problem, you would say I was crazy. INFO: Win
    XP home (version) SP3 (all updates), Internet Explore 8, Outlook Express 6,
    Adobe reader and video player (latest versions up to date). I have always
    kept all my programs up to date. If it makes any difference it is an HP
    computer, Pentium 4. About Norton updating it works fine, the scans are
    finding nothing but a few cookies. I am sorry this is so long, but I figured
    the more info the better. I would say I was frustrated, but I don't think
    that word covers it anymore. Again Thank You.
    --
    Thanks for your help.


    "PA Bear [MS MVP]" wrote:

    > If the behavior persists in a new identity, I suspect you're seeing the
    > effects of a hijackware infection, Jeff.
    >
    > >> ...the computer
    > >> did come with Norton installed and I upgraded to a better version and
    > >> after a few years it quit updating. I contacted Norton tech support and
    > >> yes we ran a removal tool. It wasn't long after that, that I started
    > >> having
    > >> problems with my email.

    >
    > Had the free-trial period for the preinstalled Norton application already
    > expired by the time you purchased your first subscription?
    >
    > Has your Norton subscription ever expired since you've owned the computer?
    >
    > How long had you been running the "better version" when it "quit updating?"
    >
    > What's the full name & version of the currently-install Norton application
    > (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?
    >
    > Can you run (Norton) LiveUpdate manually & successfully?
    > --
    > ~PA Bear
    >
    >
    > Jeff wrote:
    > > I have tried what you said and it is still not working. It will still
    > > forward if the message is 550 kb or larger. No I don't ever remember
    > > letting Norton expire. Do I need to go back and delete the dbx files
    > > again?
    > > If you think the problem is outside of OE, then what should I try next?
    > >
    > >>> ...Anything smaller and it doesn't
    > >>> send it, but it does show it in the sent folder
    > >>
    > >> Again, if a copy of the message appears in Sent Items folder, the message
    > >> was sent and the problem lies somewhere outside of Outlook Express. That
    > >> being said...
    > >>
    > >> If you completed all four (4) steps in my post in Windows Update
    > >> newsgroup
    > >> dated 25 June
    > >> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    > >> AND you've disabled email scanning by NAV and yet the behavior persists,
    > >> your current Identity may be damaged, especially if its the default "Main
    > >> Identity." Try one or more of your accounts in a new Named Identity...
    > >>
    > >> File | Identities | Add new identity
    > >>
    > >> Assuming all is well, (1) compact all folders in the old identity, (2)
    > >> import messages from the old identity into the new one, and then (3)
    > >> delete
    > >> the old one (File | Identities | Manage Identities).
    > >>
    > >> Then again...
    > >>
    > >>> ...the computer
    > >>> did come with Norton installed and I upgraded to a better version and
    > >>> after a few years it quit updating.
    > >>
    > >> You may be seeing the effects of a hijackware infection. Has your Norton
    > >> subscription ever expired since you've owned the computer?
    > >> --
    > >> ~PA Bear
    > >>
    > >>
    > >> Jeff wrote:
    > >>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
    > >>> files
    > >>> you talked about. Thanks. My email still is not working properly. I can
    > >>> not
    > >>> create,or reply to emails.(Meaning the program does the function but it
    > >>> is
    > >>> never received at the email address). But strangely enough I can forward
    > >>> an
    > >>> email, but only if it is 550 kb or larger. Anything smaller and it
    > >>> doesn't
    > >>> send it, but it does show it in the sent folder. I am still receiving
    > >>> emails
    > >>> just fine. Since my last post I have also contacted Nortons tech support
    > >>> and
    > >>> problem is not with the Norton product. I have also tried deleting the
    > >>> dbx
    > >>> files again, then deleting the recycle bin, and then restarting the
    > >>> computer. My ISP has been very helpful and it is not on their end
    > >>> either.
    > >>> I
    > >>> am hoping that you have another idea of what the problem might be. I am
    > >>> very thankful for all of your help. Jeff
    > >>>
    > >>>> Here's the Google Groups archive of your 25 June 2010 thread in Windows
    > >>>> Update newsgroup (which MS dropped from their newsserver shortly after
    > >>>> 01
    > >>>> July):
    > >>>>
    > >>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>>>
    > >>>> NB: If a copy of the message is found in Sent Items, the problem lies
    > >>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
    > >>>> mail -
    > >>>> even Symantec says it's not necessary...
    > >>>>
    > >>>> <QP>
    > >>>> Disabling Email Scanning does not leave you unprotected against viruses
    > >>>> that are distributed as email attachments. Norton AntiVirus
    > >>>> Auto-Protect
    > >>>> scans incoming files as they are saved to your hard drive, including
    > >>>> email
    > >>>> and email attachments. Email Scanning is just another layer on top of
    > >>>> this. To make sure that Auto-Protect is providing the maximum
    > >>>> protection,
    > >>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
    > >>>> you
    > >>>> have the most recent virus definitions.
    > >>>> </QP>
    > >>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    > >>>>
    > >>>>
    > >>>> Jeff wrote:
    > >>>>> I was happy to see that it was you that resonded to this question. You
    > >>>>> were
    > >>>>> the one to whom I was sending the other reply too when it went blank.
    > >>>>> I
    > >>>>> was
    > >>>>> having problems with Outloook Express 6, and you were correct the
    > >>>>> computer
    > >>>>> did come with Norton installed and I upgraded to a better version and
    > >>>>> after
    > >>>>> a few years it quit updating. I contacted Norton tech support and yes
    > >>>>> we
    > >>>>> ran a removal tool. It wasn't long after that, that I started having
    > >>>>> problems with my email. I know you respond to a lot of question I am
    > >>>>> hoping
    > >>>>> you half way remember mine.
    > >>>>>
    > >>>>> My question I was repling to you about had to do with one of the steps
    > >>>>> you
    > >>>>> said I needed to do, you had given me a list of things to do. I
    > >>>>> folllowed
    > >>>>> everything you said to do and went to the links you provided. (I wish
    > >>>>> I
    > >>>>> had
    > >>>>> the reply in front of me so I could get the wording correct). On step
    > >>>>> 4
    > >>>>> you
    > >>>>> said I needed to go to (I think you called it) Microsoft Explorer?
    > >>>>> There
    > >>>>> I
    > >>>>> was to find the address where all emails are stored and delete the
    > >>>>> files
    > >>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
    > >>>>> where
    > >>>>> you
    > >>>>> were talking about so with so help from the Help section I figured out
    > >>>>> to
    > >>>>> go
    > >>>>> to My Computer and right click and go to Explorer. There I scrolled
    > >>>>> down
    > >>>>> till I found the address that I was looking for. There were some 21
    > >>>>> files
    > >>>>> there and I looked in everyone of them and didn't find anything
    > >>>>> outbox.
    > >>>>> dbx
    > >>>>> (ect). Either I am not in the right spot or something. Yes I followed
    > >>>>> the
    > >>>>> links about how to find the adress and show hidden files. I am hoping
    > >>>>> you
    > >>>>> remember me and my question. If not I will gladly retype the original
    > >>>>> question, it was sent sometime around July 4th. I'm running XP sp3 all
    > >>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in
    > >>>>> this
    > >>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    > >>>>>
    > >>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    > >>>>>>
    > >>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    > >>>>>> WLMessenger
    > >>>>>> were some of the newsgroups dropped late last week.
    > >>>>>>
    > >>>>>> Here's Google Groups archive of what might have been your thread in
    > >>>>>> Windows
    > >>>>>> Update newsgroup:
    > >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>>>>>
    > >>>>>> With the demise of Windows Update newsgroup, you will find continuing
    > >>>>>> support in this MS forum:
    > >>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    > >>>>>> State
    > >>>>>> your full Windows version (e.g., WinXP SP3) as well as your current
    > >>>>>> IE
    > >>>>>> version (e.g., IE6, IE7, IE8) in your first post.
    > >>>>>>
    > >>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to
    > >>>>>> the
    > >>>>>> Windows Update forum.
    > >>>>>> --
    > >>>>>> ~Robear Dyer (PA Bear)
    > >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>> Jeff wrote:
    > >>>>>>> After I replied to a question in another discussion group the area
    > >>>>>>> where
    > >>>>>>> the
    > >>>>>>> questions should be is blank. The rest of the page is there and
    > >>>>>>> functional.
    > >>>>>>> This is one of the few groups that I can still see the questions.
    > >>>>>>> What
    > >>>>>>> is
    > >>>>>>> going on and how do I correct it.
    > >>>>>>
    > >>>>>> .
    > >>>>
    > >>>> .
    > >>
    > >> .

    >
    > .
    >
     
  11. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > ...It was a
    > short time after this (a month maybe longer) that I noticed that some of
    > the emails I would send (forwarded) would not get received.


    There's a BIG difference between (some of) your correspondents not receiving
    an email you'd sent and the email "getting stuck" in the Outbox (folder).
    Or did I misunderstand your earlier posts?

    > ...That's when I did a [partial] recovery.


    Oh? That's a new wrinkle you'd not told us about before. Did you do a
    Repair Install of WinXP or...?

    Had IE7 and/or IE8 been installed when you did this "partial recovery?"


    Jeff wrote:
    > Dear PA Bear: First let me say Thank You, for all of your time and help on
    > this. Here is the info on the computer and Norton. The bios says the
    > computer was built in 2004. I bought it new in the spring of 2005, and it
    > came with a trial version (90 day) of Norton Internet Security (2004)
    > installed on it. Before it ended I purchased a subscription. At renewal
    > time in 2006, I had the option to upgrade to a better version. It was
    > Norton System Works Basic Edition (2006), and it worked fine until the
    > summer of 2009. Then when I would try and update it started saying no
    > updates available. (Because of my internet speed I have always updated
    > manually). This went on for a couple of weeks, as you can tell I am not on
    > the computer everyday. So I contacted Norton tech support and thats when
    > we
    > (they) ran the Removal Tool, and installed Norton 360 (? version). It was
    > a
    > short time after this (a month maybe longer) that I noticed that some of
    > the emails I would send (forwarded) would not get received. Lets say if I
    > forwarded 10 emails to 8 people one person might not get one of them. The
    > next time everyone would get them, then the next time a different person
    > might not get one. It was random and I didn't know it was happening for
    > awhile, until I would ask someone what they thought about something I had
    > sent them and they would tell me that they didn't receive it. Over the
    > next
    > 4 or 5 months it got worse, until most things I forwarded didn't go
    > through. I asked otheir people I knew that have the same ISP and no one
    > else had any trouble. So I called my ISP they checked some things and said
    > it was not them. Then my Reply stopped going through (about 2 months
    > later). I call my ISP again. I could use Create New Mail and this worked
    > for a while and then it stopped working. This brings us up to late spring
    > of this year. I have tried Microsofts "An Outlook basic repair kit", then
    > I
    > went to the Newsgroups, Microsoft Answers, the fourms, but nothing really
    > fit my problem. That's when I did a partail recovery. My email worked
    > like
    > it should, until I finished the Microsoft updates and, or when I
    > reinstalled Norton 360 (4.0 the latest version). It took a few days to do
    > this, my internet speed tops out at 500 kbs (that is between 1 am and 7
    > am)
    > and slows to a crawl (it can get below 30 kbs and stay there for hours)
    > when a lot pepole get on it. (Welcome to small town America). Sorry I had
    > to vent for a second. I called my ISP again they checked their end again.
    > Then I turned off Norton and nothing. I ran the Norton removal tool still
    > nothing. Then I reinstalled Norton. That is when I started talking to you
    > and trying what you have said. Then on July 31, 2010. I contacted Norton
    > tech support and they checked, and said it is not there product causing
    > the
    > problem. Norton has been set to automatic renewal since 2005, so no I have
    > never let it expire. If you had any idea of how many hours I have put in
    > on
    > research and trying things to fix this problem, you would say I was crazy.
    > INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, Outlook
    > Express 6, Adobe reader and video player (latest versions up to date). I
    > have always kept all my programs up to date. If it makes any difference it
    > is an HP computer, Pentium 4. About Norton updating it works fine, the
    > scans are finding nothing but a few cookies. I am sorry this is so long,
    > but I figured the more info the better. I would say I was frustrated, but
    > I
    > don't think that word covers it anymore. Again Thank You.
    >
    >> If the behavior persists in a new identity, I suspect you're seeing the
    >> effects of a hijackware infection, Jeff.
    >>
    >>>> ...the computer
    >>>> did come with Norton installed and I upgraded to a better version and
    >>>> after a few years it quit updating. I contacted Norton tech support and
    >>>> yes we ran a removal tool. It wasn't long after that, that I started
    >>>> having
    >>>> problems with my email.

    >>
    >> Had the free-trial period for the preinstalled Norton application already
    >> expired by the time you purchased your first subscription?
    >>
    >> Has your Norton subscription ever expired since you've owned the
    >> computer?
    >>
    >> How long had you been running the "better version" when it "quit
    >> updating?"
    >>
    >> What's the full name & version of the currently-install Norton
    >> application
    >> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?
    >>
    >> Can you run (Norton) LiveUpdate manually & successfully?
    >> --
    >> ~PA Bear
    >>
    >>
    >> Jeff wrote:
    >>> I have tried what you said and it is still not working. It will still
    >>> forward if the message is 550 kb or larger. No I don't ever remember
    >>> letting Norton expire. Do I need to go back and delete the dbx files
    >>> again?
    >>> If you think the problem is outside of OE, then what should I try next?
    >>>
    >>>>> ...Anything smaller and it doesn't
    >>>>> send it, but it does show it in the sent folder
    >>>>
    >>>> Again, if a copy of the message appears in Sent Items folder, the
    >>>> message
    >>>> was sent and the problem lies somewhere outside of Outlook Express.
    >>>> That
    >>>> being said...
    >>>>
    >>>> If you completed all four (4) steps in my post in Windows Update
    >>>> newsgroup
    >>>> dated 25 June
    >>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    >>>> AND you've disabled email scanning by NAV and yet the behavior
    >>>> persists,
    >>>> your current Identity may be damaged, especially if its the default
    >>>> "Main
    >>>> Identity." Try one or more of your accounts in a new Named Identity...
    >>>>
    >>>> File | Identities | Add new identity
    >>>>
    >>>> Assuming all is well, (1) compact all folders in the old identity, (2)
    >>>> import messages from the old identity into the new one, and then (3)
    >>>> delete
    >>>> the old one (File | Identities | Manage Identities).
    >>>>
    >>>> Then again...
    >>>>
    >>>>> ...the computer
    >>>>> did come with Norton installed and I upgraded to a better version and
    >>>>> after a few years it quit updating.
    >>>>
    >>>> You may be seeing the effects of a hijackware infection. Has your
    >>>> Norton
    >>>> subscription ever expired since you've owned the computer?
    >>>> --
    >>>> ~PA Bear
    >>>>
    >>>>
    >>>> Jeff wrote:
    >>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
    >>>>> files
    >>>>> you talked about. Thanks. My email still is not working properly. I
    >>>>> can
    >>>>> not
    >>>>> create,or reply to emails.(Meaning the program does the function but
    >>>>> it
    >>>>> is
    >>>>> never received at the email address). But strangely enough I can
    >>>>> forward
    >>>>> an
    >>>>> email, but only if it is 550 kb or larger. Anything smaller and it
    >>>>> doesn't
    >>>>> send it, but it does show it in the sent folder. I am still receiving
    >>>>> emails
    >>>>> just fine. Since my last post I have also contacted Nortons tech
    >>>>> support
    >>>>> and
    >>>>> problem is not with the Norton product. I have also tried deleting the
    >>>>> dbx
    >>>>> files again, then deleting the recycle bin, and then restarting the
    >>>>> computer. My ISP has been very helpful and it is not on their end
    >>>>> either.
    >>>>> I
    >>>>> am hoping that you have another idea of what the problem might be. I
    >>>>> am
    >>>>> very thankful for all of your help. Jeff
    >>>>>
    >>>>>> Here's the Google Groups archive of your 25 June 2010 thread in
    >>>>>> Windows
    >>>>>> Update newsgroup (which MS dropped from their newsserver shortly
    >>>>>> after
    >>>>>> 01
    >>>>>> July):
    >>>>>>
    >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>>>
    >>>>>> NB: If a copy of the message is found in Sent Items, the problem lies
    >>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
    >>>>>> mail -
    >>>>>> even Symantec says it's not necessary...
    >>>>>>
    >>>>>> <QP>
    >>>>>> Disabling Email Scanning does not leave you unprotected against
    >>>>>> viruses
    >>>>>> that are distributed as email attachments. Norton AntiVirus
    >>>>>> Auto-Protect
    >>>>>> scans incoming files as they are saved to your hard drive, including
    >>>>>> email
    >>>>>> and email attachments. Email Scanning is just another layer on top of
    >>>>>> this. To make sure that Auto-Protect is providing the maximum
    >>>>>> protection,
    >>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
    >>>>>> you
    >>>>>> have the most recent virus definitions.
    >>>>>> </QP>
    >>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    >>>>>>
    >>>>>>
    >>>>>> Jeff wrote:
    >>>>>>> I was happy to see that it was you that resonded to this question.
    >>>>>>> You
    >>>>>>> were
    >>>>>>> the one to whom I was sending the other reply too when it went
    >>>>>>> blank.
    >>>>>>> I
    >>>>>>> was
    >>>>>>> having problems with Outloook Express 6, and you were correct the
    >>>>>>> computer
    >>>>>>> did come with Norton installed and I upgraded to a better version
    >>>>>>> and
    >>>>>>> after
    >>>>>>> a few years it quit updating. I contacted Norton tech support and
    >>>>>>> yes
    >>>>>>> we
    >>>>>>> ran a removal tool. It wasn't long after that, that I started having
    >>>>>>> problems with my email. I know you respond to a lot of question I am
    >>>>>>> hoping
    >>>>>>> you half way remember mine.
    >>>>>>>
    >>>>>>> My question I was repling to you about had to do with one of the
    >>>>>>> steps
    >>>>>>> you
    >>>>>>> said I needed to do, you had given me a list of things to do. I
    >>>>>>> folllowed
    >>>>>>> everything you said to do and went to the links you provided. (I
    >>>>>>> wish
    >>>>>>> I
    >>>>>>> had
    >>>>>>> the reply in front of me so I could get the wording correct). On
    >>>>>>> step
    >>>>>>> 4
    >>>>>>> you
    >>>>>>> said I needed to go to (I think you called it) Microsoft Explorer?
    >>>>>>> There
    >>>>>>> I
    >>>>>>> was to find the address where all emails are stored and delete the
    >>>>>>> files
    >>>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
    >>>>>>> where
    >>>>>>> you
    >>>>>>> were talking about so with so help from the Help section I figured
    >>>>>>> out
    >>>>>>> to
    >>>>>>> go
    >>>>>>> to My Computer and right click and go to Explorer. There I scrolled
    >>>>>>> down
    >>>>>>> till I found the address that I was looking for. There were some 21
    >>>>>>> files
    >>>>>>> there and I looked in everyone of them and didn't find anything
    >>>>>>> outbox.
    >>>>>>> dbx
    >>>>>>> (ect). Either I am not in the right spot or something. Yes I
    >>>>>>> followed
    >>>>>>> the
    >>>>>>> links about how to find the adress and show hidden files. I am
    >>>>>>> hoping
    >>>>>>> you
    >>>>>>> remember me and my question. If not I will gladly retype the
    >>>>>>> original
    >>>>>>> question, it was sent sometime around July 4th. I'm running XP sp3
    >>>>>>> all
    >>>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in
    >>>>>>> this
    >>>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    >>>>>>>
    >>>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    >>>>>>>>
    >>>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    >>>>>>>> WLMessenger
    >>>>>>>> were some of the newsgroups dropped late last week.
    >>>>>>>>
    >>>>>>>> Here's Google Groups archive of what might have been your thread in
    >>>>>>>> Windows
    >>>>>>>> Update newsgroup:
    >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>>>>>
    >>>>>>>> With the demise of Windows Update newsgroup, you will find
    >>>>>>>> continuing
    >>>>>>>> support in this MS forum:
    >>>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    >>>>>>>> State
    >>>>>>>> your full Windows version (e.g., WinXP SP3) as well as your current
    >>>>>>>> IE
    >>>>>>>> version (e.g., IE6, IE7, IE8) in your first post.
    >>>>>>>>
    >>>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to
    >>>>>>>> the
    >>>>>>>> Windows Update forum.
    >>>>>>>> --
    >>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Jeff wrote:
    >>>>>>>>> After I replied to a question in another discussion group the area
    >>>>>>>>> where
    >>>>>>>>> the
    >>>>>>>>> questions should be is blank. The rest of the page is there and
    >>>>>>>>> functional.
    >>>>>>>>> This is one of the few groups that I can still see the questions.
    >>>>>>>>> What
    >>>>>>>>> is
    >>>>>>>>> going on and how do I correct it.
    >>>>>>>>
    >>>>>>>> .
    >>>>>>
    >>>>>> .
    >>>>
    >>>> .

    >>
    >> .
     
  12. Jeff

    Jeff Flightless Bird

    Hello: Okay we do have a couple of misunderstandings. (First one.) Nothing
    ever gets stuck in the Outbox folder, it is empty. There is a folder labled
    Sent Items. Whether or not it is received it shows up in the Sent Item
    folder, as if it really was sent or at least the computer thinks so. (Second
    one.) I realize that you help a lot of people, and I am thankful. I mean the
    following respectively. Maybe you misread, forgot or misunderstood something
    I wrote. I went back and checked my orginal post and the partail recovery was
    listed. "I did a partial recovery (June 2010)". I am going to have to say no
    to the question. "Did you do a Repair Install of WinXP or...?". The best I
    remember I just followed what ever instuctions came up on the screen, and I
    don't remember if it told me too or if when it said it was finished that I
    went to Microsoft update page and got the updates. I do beleive that IE 8 was
    already installed before the partial recovery. If it came out in the early
    part of 2010 then yes it was installed. Thanks. Jeff
    --
    Thanks for your help.


    "PA Bear [MS MVP]" wrote:

    > > ...It was a
    > > short time after this (a month maybe longer) that I noticed that some of
    > > the emails I would send (forwarded) would not get received.

    >
    > There's a BIG difference between (some of) your correspondents not receiving
    > an email you'd sent and the email "getting stuck" in the Outbox (folder).
    > Or did I misunderstand your earlier posts?
    >
    > > ...That's when I did a [partial] recovery.

    >
    > Oh? That's a new wrinkle you'd not told us about before. Did you do a
    > Repair Install of WinXP or...?
    >
    > Had IE7 and/or IE8 been installed when you did this "partial recovery?"
    >
    >
    > Jeff wrote:
    > > Dear PA Bear: First let me say Thank You, for all of your time and help on
    > > this. Here is the info on the computer and Norton. The bios says the
    > > computer was built in 2004. I bought it new in the spring of 2005, and it
    > > came with a trial version (90 day) of Norton Internet Security (2004)
    > > installed on it. Before it ended I purchased a subscription. At renewal
    > > time in 2006, I had the option to upgrade to a better version. It was
    > > Norton System Works Basic Edition (2006), and it worked fine until the
    > > summer of 2009. Then when I would try and update it started saying no
    > > updates available. (Because of my internet speed I have always updated
    > > manually). This went on for a couple of weeks, as you can tell I am not on
    > > the computer everyday. So I contacted Norton tech support and thats when
    > > we
    > > (they) ran the Removal Tool, and installed Norton 360 (? version). It was
    > > a
    > > short time after this (a month maybe longer) that I noticed that some of
    > > the emails I would send (forwarded) would not get received. Lets say if I
    > > forwarded 10 emails to 8 people one person might not get one of them. The
    > > next time everyone would get them, then the next time a different person
    > > might not get one. It was random and I didn't know it was happening for
    > > awhile, until I would ask someone what they thought about something I had
    > > sent them and they would tell me that they didn't receive it. Over the
    > > next
    > > 4 or 5 months it got worse, until most things I forwarded didn't go
    > > through. I asked otheir people I knew that have the same ISP and no one
    > > else had any trouble. So I called my ISP they checked some things and said
    > > it was not them. Then my Reply stopped going through (about 2 months
    > > later). I call my ISP again. I could use Create New Mail and this worked
    > > for a while and then it stopped working. This brings us up to late spring
    > > of this year. I have tried Microsofts "An Outlook basic repair kit", then
    > > I
    > > went to the Newsgroups, Microsoft Answers, the fourms, but nothing really
    > > fit my problem. That's when I did a partail recovery. My email worked
    > > like
    > > it should, until I finished the Microsoft updates and, or when I
    > > reinstalled Norton 360 (4.0 the latest version). It took a few days to do
    > > this, my internet speed tops out at 500 kbs (that is between 1 am and 7
    > > am)
    > > and slows to a crawl (it can get below 30 kbs and stay there for hours)
    > > when a lot pepole get on it. (Welcome to small town America). Sorry I had
    > > to vent for a second. I called my ISP again they checked their end again.
    > > Then I turned off Norton and nothing. I ran the Norton removal tool still
    > > nothing. Then I reinstalled Norton. That is when I started talking to you
    > > and trying what you have said. Then on July 31, 2010. I contacted Norton
    > > tech support and they checked, and said it is not there product causing
    > > the
    > > problem. Norton has been set to automatic renewal since 2005, so no I have
    > > never let it expire. If you had any idea of how many hours I have put in
    > > on
    > > research and trying things to fix this problem, you would say I was crazy.
    > > INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, Outlook
    > > Express 6, Adobe reader and video player (latest versions up to date). I
    > > have always kept all my programs up to date. If it makes any difference it
    > > is an HP computer, Pentium 4. About Norton updating it works fine, the
    > > scans are finding nothing but a few cookies. I am sorry this is so long,
    > > but I figured the more info the better. I would say I was frustrated, but
    > > I
    > > don't think that word covers it anymore. Again Thank You.
    > >
    > >> If the behavior persists in a new identity, I suspect you're seeing the
    > >> effects of a hijackware infection, Jeff.
    > >>
    > >>>> ...the computer
    > >>>> did come with Norton installed and I upgraded to a better version and
    > >>>> after a few years it quit updating. I contacted Norton tech support and
    > >>>> yes we ran a removal tool. It wasn't long after that, that I started
    > >>>> having
    > >>>> problems with my email.
    > >>
    > >> Had the free-trial period for the preinstalled Norton application already
    > >> expired by the time you purchased your first subscription?
    > >>
    > >> Has your Norton subscription ever expired since you've owned the
    > >> computer?
    > >>
    > >> How long had you been running the "better version" when it "quit
    > >> updating?"
    > >>
    > >> What's the full name & version of the currently-install Norton
    > >> application
    > >> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?
    > >>
    > >> Can you run (Norton) LiveUpdate manually & successfully?
    > >> --
    > >> ~PA Bear
    > >>
    > >>
    > >> Jeff wrote:
    > >>> I have tried what you said and it is still not working. It will still
    > >>> forward if the message is 550 kb or larger. No I don't ever remember
    > >>> letting Norton expire. Do I need to go back and delete the dbx files
    > >>> again?
    > >>> If you think the problem is outside of OE, then what should I try next?
    > >>>
    > >>>>> ...Anything smaller and it doesn't
    > >>>>> send it, but it does show it in the sent folder
    > >>>>
    > >>>> Again, if a copy of the message appears in Sent Items folder, the
    > >>>> message
    > >>>> was sent and the problem lies somewhere outside of Outlook Express.
    > >>>> That
    > >>>> being said...
    > >>>>
    > >>>> If you completed all four (4) steps in my post in Windows Update
    > >>>> newsgroup
    > >>>> dated 25 June
    > >>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    > >>>> AND you've disabled email scanning by NAV and yet the behavior
    > >>>> persists,
    > >>>> your current Identity may be damaged, especially if its the default
    > >>>> "Main
    > >>>> Identity." Try one or more of your accounts in a new Named Identity...
    > >>>>
    > >>>> File | Identities | Add new identity
    > >>>>
    > >>>> Assuming all is well, (1) compact all folders in the old identity, (2)
    > >>>> import messages from the old identity into the new one, and then (3)
    > >>>> delete
    > >>>> the old one (File | Identities | Manage Identities).
    > >>>>
    > >>>> Then again...
    > >>>>
    > >>>>> ...the computer
    > >>>>> did come with Norton installed and I upgraded to a better version and
    > >>>>> after a few years it quit updating.
    > >>>>
    > >>>> You may be seeing the effects of a hijackware infection. Has your
    > >>>> Norton
    > >>>> subscription ever expired since you've owned the computer?
    > >>>> --
    > >>>> ~PA Bear
    > >>>>
    > >>>>
    > >>>> Jeff wrote:
    > >>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
    > >>>>> files
    > >>>>> you talked about. Thanks. My email still is not working properly. I
    > >>>>> can
    > >>>>> not
    > >>>>> create,or reply to emails.(Meaning the program does the function but
    > >>>>> it
    > >>>>> is
    > >>>>> never received at the email address). But strangely enough I can
    > >>>>> forward
    > >>>>> an
    > >>>>> email, but only if it is 550 kb or larger. Anything smaller and it
    > >>>>> doesn't
    > >>>>> send it, but it does show it in the sent folder. I am still receiving
    > >>>>> emails
    > >>>>> just fine. Since my last post I have also contacted Nortons tech
    > >>>>> support
    > >>>>> and
    > >>>>> problem is not with the Norton product. I have also tried deleting the
    > >>>>> dbx
    > >>>>> files again, then deleting the recycle bin, and then restarting the
    > >>>>> computer. My ISP has been very helpful and it is not on their end
    > >>>>> either.
    > >>>>> I
    > >>>>> am hoping that you have another idea of what the problem might be. I
    > >>>>> am
    > >>>>> very thankful for all of your help. Jeff
    > >>>>>
    > >>>>>> Here's the Google Groups archive of your 25 June 2010 thread in
    > >>>>>> Windows
    > >>>>>> Update newsgroup (which MS dropped from their newsserver shortly
    > >>>>>> after
    > >>>>>> 01
    > >>>>>> July):
    > >>>>>>
    > >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>>>>>
    > >>>>>> NB: If a copy of the message is found in Sent Items, the problem lies
    > >>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
    > >>>>>> mail -
    > >>>>>> even Symantec says it's not necessary...
    > >>>>>>
    > >>>>>> <QP>
    > >>>>>> Disabling Email Scanning does not leave you unprotected against
    > >>>>>> viruses
    > >>>>>> that are distributed as email attachments. Norton AntiVirus
    > >>>>>> Auto-Protect
    > >>>>>> scans incoming files as they are saved to your hard drive, including
    > >>>>>> email
    > >>>>>> and email attachments. Email Scanning is just another layer on top of
    > >>>>>> this. To make sure that Auto-Protect is providing the maximum
    > >>>>>> protection,
    > >>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
    > >>>>>> you
    > >>>>>> have the most recent virus definitions.
    > >>>>>> </QP>
    > >>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    > >>>>>>
    > >>>>>>
    > >>>>>> Jeff wrote:
    > >>>>>>> I was happy to see that it was you that resonded to this question.
    > >>>>>>> You
    > >>>>>>> were
    > >>>>>>> the one to whom I was sending the other reply too when it went
    > >>>>>>> blank.
    > >>>>>>> I
    > >>>>>>> was
    > >>>>>>> having problems with Outloook Express 6, and you were correct the
    > >>>>>>> computer
    > >>>>>>> did come with Norton installed and I upgraded to a better version
    > >>>>>>> and
    > >>>>>>> after
    > >>>>>>> a few years it quit updating. I contacted Norton tech support and
    > >>>>>>> yes
    > >>>>>>> we
    > >>>>>>> ran a removal tool. It wasn't long after that, that I started having
    > >>>>>>> problems with my email. I know you respond to a lot of question I am
    > >>>>>>> hoping
    > >>>>>>> you half way remember mine.
    > >>>>>>>
    > >>>>>>> My question I was repling to you about had to do with one of the
    > >>>>>>> steps
    > >>>>>>> you
    > >>>>>>> said I needed to do, you had given me a list of things to do. I
    > >>>>>>> folllowed
    > >>>>>>> everything you said to do and went to the links you provided. (I
    > >>>>>>> wish
    > >>>>>>> I
    > >>>>>>> had
    > >>>>>>> the reply in front of me so I could get the wording correct). On
    > >>>>>>> step
    > >>>>>>> 4
    > >>>>>>> you
    > >>>>>>> said I needed to go to (I think you called it) Microsoft Explorer?
    > >>>>>>> There
    > >>>>>>> I
    > >>>>>>> was to find the address where all emails are stored and delete the
    > >>>>>>> files
    > >>>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
    > >>>>>>> where
    > >>>>>>> you
    > >>>>>>> were talking about so with so help from the Help section I figured
    > >>>>>>> out
    > >>>>>>> to
    > >>>>>>> go
    > >>>>>>> to My Computer and right click and go to Explorer. There I scrolled
    > >>>>>>> down
    > >>>>>>> till I found the address that I was looking for. There were some 21
    > >>>>>>> files
    > >>>>>>> there and I looked in everyone of them and didn't find anything
    > >>>>>>> outbox.
    > >>>>>>> dbx
    > >>>>>>> (ect). Either I am not in the right spot or something. Yes I
    > >>>>>>> followed
    > >>>>>>> the
    > >>>>>>> links about how to find the adress and show hidden files. I am
    > >>>>>>> hoping
    > >>>>>>> you
    > >>>>>>> remember me and my question. If not I will gladly retype the
    > >>>>>>> original
    > >>>>>>> question, it was sent sometime around July 4th. I'm running XP sp3
    > >>>>>>> all
    > >>>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in
    > >>>>>>> this
    > >>>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
    > >>>>>>>
    > >>>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    > >>>>>>>>
    > >>>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    > >>>>>>>> WLMessenger
    > >>>>>>>> were some of the newsgroups dropped late last week.
    > >>>>>>>>
    > >>>>>>>> Here's Google Groups archive of what might have been your thread in
    > >>>>>>>> Windows
    > >>>>>>>> Update newsgroup:
    > >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>>>>>>>
    > >>>>>>>> With the demise of Windows Update newsgroup, you will find
    > >>>>>>>> continuing
    > >>>>>>>> support in this MS forum:
    > >>>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    > >>>>>>>> State
    > >>>>>>>> your full Windows version (e.g., WinXP SP3) as well as your current
    > >>>>>>>> IE
    > >>>>>>>> version (e.g., IE6, IE7, IE8) in your first post.
    > >>>>>>>>
    > >>>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to
    > >>>>>>>> the
    > >>>>>>>> Windows Update forum.
    > >>>>>>>> --
     
  13. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    I think the "partial recovery" was, in fact, a Repair Install (unless you're
    referring to having used a Restore Point).

    If such was the case and you did not uninstall IE8 (and IE7) before doing
    the "partical recovery," your only recourse (as far as your WinXP computer,
    IE & OE are concerned) now will be a clean install. See...

    How to perform a repair installation of Windows XP if a later version of
    Internet Explorer is installed
    http://support.microsoft.com/kb/917964


    Jeff wrote:
    > Hello: Okay we do have a couple of misunderstandings. (First one.) Nothing
    > ever gets stuck in the Outbox folder, it is empty. There is a folder
    > labled
    > Sent Items. Whether or not it is received it shows up in the Sent Item
    > folder, as if it really was sent or at least the computer thinks so.
    > (Second
    > one.) I realize that you help a lot of people, and I am thankful. I mean
    > the
    > following respectively. Maybe you misread, forgot or misunderstood
    > something
    > I wrote. I went back and checked my orginal post and the partail recovery
    > was listed. "I did a partial recovery (June 2010)". I am going to have to
    > say no to the question. "Did you do a Repair Install of WinXP or...?". The
    > best I remember I just followed what ever instuctions came up on the
    > screen, and I don't remember if it told me too or if when it said it was
    > finished that I went to Microsoft update page and got the updates. I do
    > beleive that IE 8 was already installed before the partial recovery. If it
    > came out in the early part of 2010 then yes it was installed. Thanks. Jeff
    >
    >>> ...It was a
    >>> short time after this (a month maybe longer) that I noticed that some
    >>> of
    >>> the emails I would send (forwarded) would not get received.

    >>
    >> There's a BIG difference between (some of) your correspondents not
    >> receiving an email you'd sent and the email "getting stuck" in the Outbox
    >> (folder). Or did I misunderstand your earlier posts?
    >>
    >>> ...That's when I did a [partial] recovery.

    >>
    >> Oh? That's a new wrinkle you'd not told us about before. Did you do a
    >> Repair Install of WinXP or...?
    >>
    >> Had IE7 and/or IE8 been installed when you did this "partial recovery?"
    >>
    >>
    >> Jeff wrote:
    >>> Dear PA Bear: First let me say Thank You, for all of your time and help
    >>> on
    >>> this. Here is the info on the computer and Norton. The bios says the
    >>> computer was built in 2004. I bought it new in the spring of 2005, and
    >>> it
    >>> came with a trial version (90 day) of Norton Internet Security (2004)
    >>> installed on it. Before it ended I purchased a subscription. At renewal
    >>> time in 2006, I had the option to upgrade to a better version. It was
    >>> Norton System Works Basic Edition (2006), and it worked fine until the
    >>> summer of 2009. Then when I would try and update it started saying no
    >>> updates available. (Because of my internet speed I have always updated
    >>> manually). This went on for a couple of weeks, as you can tell I am not
    >>> on
    >>> the computer everyday. So I contacted Norton tech support and thats when
    >>> we
    >>> (they) ran the Removal Tool, and installed Norton 360 (? version). It
    >>> was
    >>> a
    >>> short time after this (a month maybe longer) that I noticed that some
    >>> of
    >>> the emails I would send (forwarded) would not get received. Lets say if
    >>> I
    >>> forwarded 10 emails to 8 people one person might not get one of them.
    >>> The
    >>> next time everyone would get them, then the next time a different person
    >>> might not get one. It was random and I didn't know it was happening for
    >>> awhile, until I would ask someone what they thought about something I
    >>> had
    >>> sent them and they would tell me that they didn't receive it. Over the
    >>> next
    >>> 4 or 5 months it got worse, until most things I forwarded didn't go
    >>> through. I asked otheir people I knew that have the same ISP and no one
    >>> else had any trouble. So I called my ISP they checked some things and
    >>> said
    >>> it was not them. Then my Reply stopped going through (about 2 months
    >>> later). I call my ISP again. I could use Create New Mail and this worked
    >>> for a while and then it stopped working. This brings us up to late
    >>> spring
    >>> of this year. I have tried Microsofts "An Outlook basic repair kit",
    >>> then
    >>> I
    >>> went to the Newsgroups, Microsoft Answers, the fourms, but nothing
    >>> really
    >>> fit my problem. That's when I did a partail recovery. My email worked
    >>> like
    >>> it should, until I finished the Microsoft updates and, or when I
    >>> reinstalled Norton 360 (4.0 the latest version). It took a few days to
    >>> do
    >>> this, my internet speed tops out at 500 kbs (that is between 1 am and 7
    >>> am)
    >>> and slows to a crawl (it can get below 30 kbs and stay there for hours)
    >>> when a lot pepole get on it. (Welcome to small town America). Sorry I
    >>> had
    >>> to vent for a second. I called my ISP again they checked their end
    >>> again.
    >>> Then I turned off Norton and nothing. I ran the Norton removal tool
    >>> still
    >>> nothing. Then I reinstalled Norton. That is when I started talking to
    >>> you
    >>> and trying what you have said. Then on July 31, 2010. I contacted Norton
    >>> tech support and they checked, and said it is not there product causing
    >>> the
    >>> problem. Norton has been set to automatic renewal since 2005, so no I
    >>> have
    >>> never let it expire. If you had any idea of how many hours I have put in
    >>> on
    >>> research and trying things to fix this problem, you would say I was
    >>> crazy.
    >>> INFO: Win XP home (version) SP3 (all updates), Internet Explore 8,
    >>> Outlook
    >>> Express 6, Adobe reader and video player (latest versions up to date). I
    >>> have always kept all my programs up to date. If it makes any difference
    >>> it
    >>> is an HP computer, Pentium 4. About Norton updating it works fine, the
    >>> scans are finding nothing but a few cookies. I am sorry this is so long,
    >>> but I figured the more info the better. I would say I was frustrated,
    >>> but
    >>> I
    >>> don't think that word covers it anymore. Again Thank You.
    >>>
    >>>> If the behavior persists in a new identity, I suspect you're seeing the
    >>>> effects of a hijackware infection, Jeff.
    >>>>
    >>>>>> ...the computer
    >>>>>> did come with Norton installed and I upgraded to a better version and
    >>>>>> after a few years it quit updating. I contacted Norton tech support
    >>>>>> and
    >>>>>> yes we ran a removal tool. It wasn't long after that, that I started
    >>>>>> having
    >>>>>> problems with my email.
    >>>>
    >>>> Had the free-trial period for the preinstalled Norton application
    >>>> already
    >>>> expired by the time you purchased your first subscription?
    >>>>
    >>>> Has your Norton subscription ever expired since you've owned the
    >>>> computer?
    >>>>
    >>>> How long had you been running the "better version" when it "quit
    >>>> updating?"
    >>>>
    >>>> What's the full name & version of the currently-install Norton
    >>>> application
    >>>> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?
    >>>>
    >>>> Can you run (Norton) LiveUpdate manually & successfully?
    >>>> --
    >>>> ~PA Bear
    >>>>
    >>>>
    >>>> Jeff wrote:
    >>>>> I have tried what you said and it is still not working. It will still
    >>>>> forward if the message is 550 kb or larger. No I don't ever remember
    >>>>> letting Norton expire. Do I need to go back and delete the dbx files
    >>>>> again?
    >>>>> If you think the problem is outside of OE, then what should I try
    >>>>> next?
    >>>>>
    >>>>>>> ...Anything smaller and it doesn't
    >>>>>>> send it, but it does show it in the sent folder
    >>>>>>
    >>>>>> Again, if a copy of the message appears in Sent Items folder, the
    >>>>>> message
    >>>>>> was sent and the problem lies somewhere outside of Outlook Express.
    >>>>>> That
    >>>>>> being said...
    >>>>>>
    >>>>>> If you completed all four (4) steps in my post in Windows Update
    >>>>>> newsgroup
    >>>>>> dated 25 June
    >>>>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    >>>>>> AND you've disabled email scanning by NAV and yet the behavior
    >>>>>> persists,
    >>>>>> your current Identity may be damaged, especially if its the default
    >>>>>> "Main
    >>>>>> Identity." Try one or more of your accounts in a new Named
    >>>>>> Identity...
    >>>>>>
    >>>>>> File | Identities | Add new identity
    >>>>>>
    >>>>>> Assuming all is well, (1) compact all folders in the old identity,
    >>>>>> (2)
    >>>>>> import messages from the old identity into the new one, and then (3)
    >>>>>> delete
    >>>>>> the old one (File | Identities | Manage Identities).
    >>>>>>
    >>>>>> Then again...
    >>>>>>
    >>>>>>> ...the computer
    >>>>>>> did come with Norton installed and I upgraded to a better version
    >>>>>>> and
    >>>>>>> after a few years it quit updating.
    >>>>>>
    >>>>>> You may be seeing the effects of a hijackware infection. Has your
    >>>>>> Norton
    >>>>>> subscription ever expired since you've owned the computer?
    >>>>>> --
    >>>>>> ~PA Bear
    >>>>>>
    >>>>>>
    >>>>>> Jeff wrote:
    >>>>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
    >>>>>>> files
    >>>>>>> you talked about. Thanks. My email still is not working properly. I
    >>>>>>> can
    >>>>>>> not
    >>>>>>> create,or reply to emails.(Meaning the program does the function but
    >>>>>>> it
    >>>>>>> is
    >>>>>>> never received at the email address). But strangely enough I can
    >>>>>>> forward
    >>>>>>> an
    >>>>>>> email, but only if it is 550 kb or larger. Anything smaller and it
    >>>>>>> doesn't
    >>>>>>> send it, but it does show it in the sent folder. I am still
    >>>>>>> receiving
    >>>>>>> emails
    >>>>>>> just fine. Since my last post I have also contacted Nortons tech
    >>>>>>> support
    >>>>>>> and
    >>>>>>> problem is not with the Norton product. I have also tried deleting
    >>>>>>> the
    >>>>>>> dbx
    >>>>>>> files again, then deleting the recycle bin, and then restarting the
    >>>>>>> computer. My ISP has been very helpful and it is not on their end
    >>>>>>> either.
    >>>>>>> I
    >>>>>>> am hoping that you have another idea of what the problem might be. I
    >>>>>>> am
    >>>>>>> very thankful for all of your help. Jeff
    >>>>>>>
    >>>>>>>> Here's the Google Groups archive of your 25 June 2010 thread in
    >>>>>>>> Windows
    >>>>>>>> Update newsgroup (which MS dropped from their newsserver shortly
    >>>>>>>> after
    >>>>>>>> 01
    >>>>>>>> July):
    >>>>>>>>
    >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>>>>>
    >>>>>>>> NB: If a copy of the message is found in Sent Items, the problem
    >>>>>>>> lies
    >>>>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
    >>>>>>>> mail -
    >>>>>>>> even Symantec says it's not necessary...
    >>>>>>>>
    >>>>>>>> <QP>
    >>>>>>>> Disabling Email Scanning does not leave you unprotected against
    >>>>>>>> viruses
    >>>>>>>> that are distributed as email attachments. Norton AntiVirus
    >>>>>>>> Auto-Protect
    >>>>>>>> scans incoming files as they are saved to your hard drive,
    >>>>>>>> including
    >>>>>>>> email
    >>>>>>>> and email attachments. Email Scanning is just another layer on top
    >>>>>>>> of
    >>>>>>>> this. To make sure that Auto-Protect is providing the maximum
    >>>>>>>> protection,
    >>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure
    >>>>>>>> that
    >>>>>>>> you
    >>>>>>>> have the most recent virus definitions.
    >>>>>>>> </QP>
    >>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Jeff wrote:
    >>>>>>>>> I was happy to see that it was you that resonded to this question.
    >>>>>>>>> You
    >>>>>>>>> were
    >>>>>>>>> the one to whom I was sending the other reply too when it went
    >>>>>>>>> blank.
    >>>>>>>>> I
    >>>>>>>>> was
    >>>>>>>>> having problems with Outloook Express 6, and you were correct the
    >>>>>>>>> computer
    >>>>>>>>> did come with Norton installed and I upgraded to a better version
    >>>>>>>>> and
    >>>>>>>>> after
    >>>>>>>>> a few years it quit updating. I contacted Norton tech support and
    >>>>>>>>> yes
    >>>>>>>>> we
    >>>>>>>>> ran a removal tool. It wasn't long after that, that I started
    >>>>>>>>> having
    >>>>>>>>> problems with my email. I know you respond to a lot of question I
    >>>>>>>>> am
    >>>>>>>>> hoping
    >>>>>>>>> you half way remember mine.
    >>>>>>>>>
    >>>>>>>>> My question I was repling to you about had to do with one of the
    >>>>>>>>> steps
    >>>>>>>>> you
    >>>>>>>>> said I needed to do, you had given me a list of things to do. I
    >>>>>>>>> folllowed
    >>>>>>>>> everything you said to do and went to the links you provided. (I
    >>>>>>>>> wish
    >>>>>>>>> I
    >>>>>>>>> had
    >>>>>>>>> the reply in front of me so I could get the wording correct). On
    >>>>>>>>> step
    >>>>>>>>> 4
    >>>>>>>>> you
    >>>>>>>>> said I needed to go to (I think you called it) Microsoft Explorer?
    >>>>>>>>> There
    >>>>>>>>> I
    >>>>>>>>> was to find the address where all emails are stored and delete the
    >>>>>>>>> files
    >>>>>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
    >>>>>>>>> where
    >>>>>>>>> you
    >>>>>>>>> were talking about so with so help from the Help section I figured
    >>>>>>>>> out
    >>>>>>>>> to
    >>>>>>>>> go
    >>>>>>>>> to My Computer and right click and go to Explorer. There I
    >>>>>>>>> scrolled
    >>>>>>>>> down
    >>>>>>>>> till I found the address that I was looking for. There were some
    >>>>>>>>> 21
    >>>>>>>>> files
    >>>>>>>>> there and I looked in everyone of them and didn't find anything
    >>>>>>>>> outbox.
    >>>>>>>>> dbx
    >>>>>>>>> (ect). Either I am not in the right spot or something. Yes I
    >>>>>>>>> followed
    >>>>>>>>> the
    >>>>>>>>> links about how to find the adress and show hidden files. I am
    >>>>>>>>> hoping
    >>>>>>>>> you
    >>>>>>>>> remember me and my question. If not I will gladly retype the
    >>>>>>>>> original
    >>>>>>>>> question, it was sent sometime around July 4th. I'm running XP sp3
    >>>>>>>>> all
    >>>>>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help
    >>>>>>>>> in
    >>>>>>>>> this
    >>>>>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much.
    >>>>>>>>> Jeff
    >>>>>>>>>
    >>>>>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
    >>>>>>>>>>
    >>>>>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
    >>>>>>>>>> WLMessenger
    >>>>>>>>>> were some of the newsgroups dropped late last week.
    >>>>>>>>>>
    >>>>>>>>>> Here's Google Groups archive of what might have been your thread
    >>>>>>>>>> in
    >>>>>>>>>> Windows
    >>>>>>>>>> Update newsgroup:
    >>>>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>>>>>>>
    >>>>>>>>>> With the demise of Windows Update newsgroup, you will find
    >>>>>>>>>> continuing
    >>>>>>>>>> support in this MS forum:
    >>>>>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
    >>>>>>>>>> State
    >>>>>>>>>> your full Windows version (e.g., WinXP SP3) as well as your
    >>>>>>>>>> current
    >>>>>>>>>> IE
    >>>>>>>>>> version (e.g., IE6, IE7, IE8) in your first post.
    >>>>>>>>>>
    >>>>>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over
    >>>>>>>>>> to
    >>>>>>>>>> the
    >>>>>>>>>> Windows Update forum.
    >>>>>>>>>> --
     
  14. Jeff

    Jeff Flightless Bird

    Okay now I am confussed. I read the link you sent, and I have never had and
    nor do I have any trouble with Internet Explore now. It is and has been
    working just fine. The only complaint I have about the internet is my speed
    and that is controlled by my ISP and their physical limits. About the restore
    points. I could not get the computer to restore to any date before I did the
    partial recovery. That is why I finally decided to do the partail recovery.
    --
    Thanks for your help.


    "PA Bear [MS MVP]" wrote:

    > I think the "partial recovery" was, in fact, a Repair Install (unless you're
    > referring to having used a Restore Point).
    >
    > If such was the case and you did not uninstall IE8 (and IE7) before doing
    > the "partical recovery," your only recourse (as far as your WinXP computer,
    > IE & OE are concerned) now will be a clean install. See...
    >
    > How to perform a repair installation of Windows XP if a later version of
    > Internet Explorer is installed
    > http://support.microsoft.com/kb/917964
    >
    >
    > Jeff wrote:
    > > Hello: Okay we do have a couple of misunderstandings. (First one.) Nothing
    > > ever gets stuck in the Outbox folder, it is empty. There is a folder
    > > labled
    > > Sent Items. Whether or not it is received it shows up in the Sent Item
    > > folder, as if it really was sent or at least the computer thinks so.
    > > (Second
    > > one.) I realize that you help a lot of people, and I am thankful. I mean
    > > the
    > > following respectively. Maybe you misread, forgot or misunderstood
    > > something
    > > I wrote. I went back and checked my orginal post and the partail recovery
    > > was listed. "I did a partial recovery (June 2010)". I am going to have to
    > > say no to the question. "Did you do a Repair Install of WinXP or...?". The
    > > best I remember I just followed what ever instuctions came up on the
    > > screen, and I don't remember if it told me too or if when it said it was
    > > finished that I went to Microsoft update page and got the updates. I do
    > > beleive that IE 8 was already installed before the partial recovery. If it
    > > came out in the early part of 2010 then yes it was installed. Thanks. Jeff
    > >
    > >>> ...It was a
    > >>> short time after this (a month maybe longer) that I noticed that some
    > >>> of
    > >>> the emails I would send (forwarded) would not get received.
    > >>
    > >> There's a BIG difference between (some of) your correspondents not
    > >> receiving an email you'd sent and the email "getting stuck" in the Outbox
    > >> (folder). Or did I misunderstand your earlier posts?
    > >>
    > >>> ...That's when I did a [partial] recovery.
    > >>
    > >> Oh? That's a new wrinkle you'd not told us about before. Did you do a
    > >> Repair Install of WinXP or...?
    > >>
    > >> Had IE7 and/or IE8 been installed when you did this "partial recovery?"
    > >>
    > >>
    > >> Jeff wrote:
    > >>> Dear PA Bear: First let me say Thank You, for all of your time and help
    > >>> on
    > >>> this. Here is the info on the computer and Norton. The bios says the
    > >>> computer was built in 2004. I bought it new in the spring of 2005, and
    > >>> it
    > >>> came with a trial version (90 day) of Norton Internet Security (2004)
    > >>> installed on it. Before it ended I purchased a subscription. At renewal
    > >>> time in 2006, I had the option to upgrade to a better version. It was
    > >>> Norton System Works Basic Edition (2006), and it worked fine until the
    > >>> summer of 2009. Then when I would try and update it started saying no
    > >>> updates available. (Because of my internet speed I have always updated
    > >>> manually). This went on for a couple of weeks, as you can tell I am not
    > >>> on
    > >>> the computer everyday. So I contacted Norton tech support and thats when
    > >>> we
    > >>> (they) ran the Removal Tool, and installed Norton 360 (? version). It
    > >>> was
    > >>> a
    > >>> short time after this (a month maybe longer) that I noticed that some
    > >>> of
    > >>> the emails I would send (forwarded) would not get received. Lets say if
    > >>> I
    > >>> forwarded 10 emails to 8 people one person might not get one of them.
    > >>> The
    > >>> next time everyone would get them, then the next time a different person
    > >>> might not get one. It was random and I didn't know it was happening for
    > >>> awhile, until I would ask someone what they thought about something I
    > >>> had
    > >>> sent them and they would tell me that they didn't receive it. Over the
    > >>> next
    > >>> 4 or 5 months it got worse, until most things I forwarded didn't go
    > >>> through. I asked otheir people I knew that have the same ISP and no one
    > >>> else had any trouble. So I called my ISP they checked some things and
    > >>> said
    > >>> it was not them. Then my Reply stopped going through (about 2 months
    > >>> later). I call my ISP again. I could use Create New Mail and this worked
    > >>> for a while and then it stopped working. This brings us up to late
    > >>> spring
    > >>> of this year. I have tried Microsofts "An Outlook basic repair kit",
    > >>> then
    > >>> I
    > >>> went to the Newsgroups, Microsoft Answers, the fourms, but nothing
    > >>> really
    > >>> fit my problem. That's when I did a partail recovery. My email worked
    > >>> like
    > >>> it should, until I finished the Microsoft updates and, or when I
    > >>> reinstalled Norton 360 (4.0 the latest version). It took a few days to
    > >>> do
    > >>> this, my internet speed tops out at 500 kbs (that is between 1 am and 7
    > >>> am)
    > >>> and slows to a crawl (it can get below 30 kbs and stay there for hours)
    > >>> when a lot pepole get on it. (Welcome to small town America). Sorry I
    > >>> had
    > >>> to vent for a second. I called my ISP again they checked their end
    > >>> again.
    > >>> Then I turned off Norton and nothing. I ran the Norton removal tool
    > >>> still
    > >>> nothing. Then I reinstalled Norton. That is when I started talking to
    > >>> you
    > >>> and trying what you have said. Then on July 31, 2010. I contacted Norton
    > >>> tech support and they checked, and said it is not there product causing
    > >>> the
    > >>> problem. Norton has been set to automatic renewal since 2005, so no I
    > >>> have
    > >>> never let it expire. If you had any idea of how many hours I have put in
    > >>> on
    > >>> research and trying things to fix this problem, you would say I was
    > >>> crazy.
    > >>> INFO: Win XP home (version) SP3 (all updates), Internet Explore 8,
    > >>> Outlook
    > >>> Express 6, Adobe reader and video player (latest versions up to date). I
    > >>> have always kept all my programs up to date. If it makes any difference
    > >>> it
    > >>> is an HP computer, Pentium 4. About Norton updating it works fine, the
    > >>> scans are finding nothing but a few cookies. I am sorry this is so long,
    > >>> but I figured the more info the better. I would say I was frustrated,
    > >>> but
    > >>> I
    > >>> don't think that word covers it anymore. Again Thank You.
    > >>>
    > >>>> If the behavior persists in a new identity, I suspect you're seeing the
    > >>>> effects of a hijackware infection, Jeff.
    > >>>>
    > >>>>>> ...the computer
    > >>>>>> did come with Norton installed and I upgraded to a better version and
    > >>>>>> after a few years it quit updating. I contacted Norton tech support
    > >>>>>> and
    > >>>>>> yes we ran a removal tool. It wasn't long after that, that I started
    > >>>>>> having
    > >>>>>> problems with my email.
    > >>>>
    > >>>> Had the free-trial period for the preinstalled Norton application
    > >>>> already
    > >>>> expired by the time you purchased your first subscription?
    > >>>>
    > >>>> Has your Norton subscription ever expired since you've owned the
    > >>>> computer?
    > >>>>
    > >>>> How long had you been running the "better version" when it "quit
    > >>>> updating?"
    > >>>>
    > >>>> What's the full name & version of the currently-install Norton
    > >>>> application
    > >>>> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?
    > >>>>
    > >>>> Can you run (Norton) LiveUpdate manually & successfully?
    > >>>> --
    > >>>> ~PA Bear
    > >>>>
    > >>>>
    > >>>> Jeff wrote:
    > >>>>> I have tried what you said and it is still not working. It will still
    > >>>>> forward if the message is 550 kb or larger. No I don't ever remember
    > >>>>> letting Norton expire. Do I need to go back and delete the dbx files
    > >>>>> again?
    > >>>>> If you think the problem is outside of OE, then what should I try
    > >>>>> next?
    > >>>>>
    > >>>>>>> ...Anything smaller and it doesn't
    > >>>>>>> send it, but it does show it in the sent folder
    > >>>>>>
    > >>>>>> Again, if a copy of the message appears in Sent Items folder, the
    > >>>>>> message
    > >>>>>> was sent and the problem lies somewhere outside of Outlook Express.
    > >>>>>> That
    > >>>>>> being said...
    > >>>>>>
    > >>>>>> If you completed all four (4) steps in my post in Windows Update
    > >>>>>> newsgroup
    > >>>>>> dated 25 June
    > >>>>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    > >>>>>> AND you've disabled email scanning by NAV and yet the behavior
    > >>>>>> persists,
    > >>>>>> your current Identity may be damaged, especially if its the default
    > >>>>>> "Main
    > >>>>>> Identity." Try one or more of your accounts in a new Named
    > >>>>>> Identity...
    > >>>>>>
    > >>>>>> File | Identities | Add new identity
    > >>>>>>
    > >>>>>> Assuming all is well, (1) compact all folders in the old identity,
    > >>>>>> (2)
    > >>>>>> import messages from the old identity into the new one, and then (3)
    > >>>>>> delete
    > >>>>>> the old one (File | Identities | Manage Identities).
    > >>>>>>
    > >>>>>> Then again...
    > >>>>>>
    > >>>>>>> ...the computer
    > >>>>>>> did come with Norton installed and I upgraded to a better version
    > >>>>>>> and
    > >>>>>>> after a few years it quit updating.
    > >>>>>>
    > >>>>>> You may be seeing the effects of a hijackware infection. Has your
    > >>>>>> Norton
    > >>>>>> subscription ever expired since you've owned the computer?
    > >>>>>> --
    > >>>>>> ~PA Bear
    > >>>>>>
    > >>>>>>
    > >>>>>> Jeff wrote:
    > >>>>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
    > >>>>>>> files
    > >>>>>>> you talked about. Thanks. My email still is not working properly. I
    > >>>>>>> can
    > >>>>>>> not
    > >>>>>>> create,or reply to emails.(Meaning the program does the function but
    > >>>>>>> it
    > >>>>>>> is
    > >>>>>>> never received at the email address). But strangely enough I can
    > >>>>>>> forward
    > >>>>>>> an
    > >>>>>>> email, but only if it is 550 kb or larger. Anything smaller and it
    > >>>>>>> doesn't
    > >>>>>>> send it, but it does show it in the sent folder. I am still
    > >>>>>>> receiving
    > >>>>>>> emails
    > >>>>>>> just fine. Since my last post I have also contacted Nortons tech
    > >>>>>>> support
    > >>>>>>> and
    > >>>>>>> problem is not with the Norton product. I have also tried deleting
    > >>>>>>> the
    > >>>>>>> dbx
    > >>>>>>> files again, then deleting the recycle bin, and then restarting the
    > >>>>>>> computer. My ISP has been very helpful and it is not on their end
    > >>>>>>> either.
    > >>>>>>> I
    > >>>>>>> am hoping that you have another idea of what the problem might be. I
    > >>>>>>> am
    > >>>>>>> very thankful for all of your help. Jeff
    > >>>>>>>
    > >>>>>>>> Here's the Google Groups archive of your 25 June 2010 thread in
    > >>>>>>>> Windows
    > >>>>>>>> Update newsgroup (which MS dropped from their newsserver shortly
    > >>>>>>>> after
    > >>>>>>>> 01
    > >>>>>>>> July):
    > >>>>>>>>
    > >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    > >>>>>>>>
    > >>>>>>>> NB: If a copy of the message is found in Sent Items, the problem
    > >>>>>>>> lies
    > >>>>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
    > >>>>>>>> mail -
    > >>>>>>>> even Symantec says it's not necessary...
    > >>>>>>>>
    > >>>>>>>> <QP>
    > >>>>>>>> Disabling Email Scanning does not leave you unprotected against
    > >>>>>>>> viruses
    > >>>>>>>> that are distributed as email attachments. Norton AntiVirus
    > >>>>>>>> Auto-Protect
    > >>>>>>>> scans incoming files as they are saved to your hard drive,
    > >>>>>>>> including
    > >>>>>>>> email
    > >>>>>>>> and email attachments. Email Scanning is just another layer on top
    > >>>>>>>> of
    > >>>>>>>> this. To make sure that Auto-Protect is providing the maximum
    > >>>>>>>> protection,
    > >>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure
    > >>>>>>>> that
    > >>>>>>>> you
    > >>>>>>>> have the most recent virus definitions.
    > >>>>>>>> </QP>
    > >>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    > >>>>>>>>
    > >>>>>>>>
    > >>>>>>>> Jeff wrote:
    > >>>>>>>>> I was happy to see that it was you that resonded to this question.
    > >>>>>>>>> You
    > >>>>>>>>> were
    > >>>>>>>>> the one to whom I was sending the other reply too when it went
    > >>>>>>>>> blank.
    > >>>>>>>>> I
    > >>>>>>>>> was
    > >>>>>>>>> having problems with Outloook Express 6, and you were correct the
    > >>>>>>>>> computer
    > >>>>>>>>> did come with Norton installed and I upgraded to a better version
    > >>>>>>>>> and
    > >>>>>>>>> after
    > >>>>>>>>> a few years it quit updating. I contacted Norton tech support and
    > >>>>>>>>> yes
    > >>>>>>>>> we
    > >>>>>>>>> ran a removal tool. It wasn't long after that, that I started
    > >>>>>>>>> having
    > >>>>>>>>> problems with my email. I know you respond to a lot of question I
    > >>>>>>>>> am
    > >>>>>>>>> hoping
    > >>>>>>>>> you half way remember mine.
    > >>>>>>>>>
    > >>>>>>>>> My question I was repling to you about had to do with one of the
     
  15. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Trust me, IE's not working properly nor is Windows. If you think you
    haven't had any problems yet (i.e., the OE mystery), just wait, there'll be
    more (possibly as soon as next Tuesday when 8 Critical & 6 Important
    security updates will be coming down from Windows Update).


    Jeff wrote:
    > Okay now I am confussed. I read the link you sent, and I have never had
    > and
    > nor do I have any trouble with Internet Explore now. It is and has been
    > working just fine. The only complaint I have about the internet is my
    > speed
    > and that is controlled by my ISP and their physical limits. About the
    > restore points. I could not get the computer to restore to any date before
    > I did the partial recovery. That is why I finally decided to do the
    > partail
    > recovery.
    >
    >> I think the "partial recovery" was, in fact, a Repair Install (unless
    >> you're referring to having used a Restore Point).
    >>
    >> If such was the case and you did not uninstall IE8 (and IE7) before doing
    >> the "partical recovery," your only recourse (as far as your WinXP
    >> computer,
    >> IE & OE are concerned) now will be a clean install. See...
    >>
    >> How to perform a repair installation of Windows XP if a later version of
    >> Internet Explorer is installed
    >> http://support.microsoft.com/kb/917964
    >>
    >>
    >> Jeff wrote:
    >>> Hello: Okay we do have a couple of misunderstandings. (First one.)
    >>> Nothing
    >>> ever gets stuck in the Outbox folder, it is empty. There is a folder
    >>> labled
    >>> Sent Items. Whether or not it is received it shows up in the Sent Item
    >>> folder, as if it really was sent or at least the computer thinks so.
    >>> (Second
    >>> one.) I realize that you help a lot of people, and I am thankful. I mean
    >>> the
    >>> following respectively. Maybe you misread, forgot or misunderstood
    >>> something
    >>> I wrote. I went back and checked my orginal post and the partail
    >>> recovery
    >>> was listed. "I did a partial recovery (June 2010)". I am going to have
    >>> to
    >>> say no to the question. "Did you do a Repair Install of WinXP or...?".
    >>> The
    >>> best I remember I just followed what ever instuctions came up on the
    >>> screen, and I don't remember if it told me too or if when it said it was
    >>> finished that I went to Microsoft update page and got the updates. I do
    >>> beleive that IE 8 was already installed before the partial recovery. If
    >>> it
    >>> came out in the early part of 2010 then yes it was installed. Thanks.
    >>> Jeff
    >>>
    >>>>> ...It was a
    >>>>> short time after this (a month maybe longer) that I noticed that some
    >>>>> of
    >>>>> the emails I would send (forwarded) would not get received.
    >>>>
    >>>> There's a BIG difference between (some of) your correspondents not
    >>>> receiving an email you'd sent and the email "getting stuck" in the
    >>>> Outbox
    >>>> (folder). Or did I misunderstand your earlier posts?
    >>>>
    >>>>> ...That's when I did a [partial] recovery.
    >>>>
    >>>> Oh? That's a new wrinkle you'd not told us about before. Did you do a
    >>>> Repair Install of WinXP or...?
    >>>>
    >>>> Had IE7 and/or IE8 been installed when you did this "partial recovery?"
    >>>>
    >>>>
    >>>> Jeff wrote:
    >>>>> Dear PA Bear: First let me say Thank You, for all of your time and
    >>>>> help
    >>>>> on
    >>>>> this. Here is the info on the computer and Norton. The bios says the
    >>>>> computer was built in 2004. I bought it new in the spring of 2005, and
    >>>>> it
    >>>>> came with a trial version (90 day) of Norton Internet Security (2004)
    >>>>> installed on it. Before it ended I purchased a subscription. At
    >>>>> renewal
    >>>>> time in 2006, I had the option to upgrade to a better version. It was
    >>>>> Norton System Works Basic Edition (2006), and it worked fine until the
    >>>>> summer of 2009. Then when I would try and update it started saying no
    >>>>> updates available. (Because of my internet speed I have always updated
    >>>>> manually). This went on for a couple of weeks, as you can tell I am
    >>>>> not
    >>>>> on
    >>>>> the computer everyday. So I contacted Norton tech support and thats
    >>>>> when
    >>>>> we
    >>>>> (they) ran the Removal Tool, and installed Norton 360 (? version). It
    >>>>> was
    >>>>> a
    >>>>> short time after this (a month maybe longer) that I noticed that some
    >>>>> of
    >>>>> the emails I would send (forwarded) would not get received. Lets say
    >>>>> if
    >>>>> I
    >>>>> forwarded 10 emails to 8 people one person might not get one of them.
    >>>>> The
    >>>>> next time everyone would get them, then the next time a different
    >>>>> person
    >>>>> might not get one. It was random and I didn't know it was happening
    >>>>> for
    >>>>> awhile, until I would ask someone what they thought about something I
    >>>>> had
    >>>>> sent them and they would tell me that they didn't receive it. Over the
    >>>>> next
    >>>>> 4 or 5 months it got worse, until most things I forwarded didn't go
    >>>>> through. I asked otheir people I knew that have the same ISP and no
    >>>>> one
    >>>>> else had any trouble. So I called my ISP they checked some things and
    >>>>> said
    >>>>> it was not them. Then my Reply stopped going through (about 2 months
    >>>>> later). I call my ISP again. I could use Create New Mail and this
    >>>>> worked
    >>>>> for a while and then it stopped working. This brings us up to late
    >>>>> spring
    >>>>> of this year. I have tried Microsofts "An Outlook basic repair kit",
    >>>>> then
    >>>>> I
    >>>>> went to the Newsgroups, Microsoft Answers, the fourms, but nothing
    >>>>> really
    >>>>> fit my problem. That's when I did a partail recovery. My email worked
    >>>>> like
    >>>>> it should, until I finished the Microsoft updates and, or when I
    >>>>> reinstalled Norton 360 (4.0 the latest version). It took a few days to
    >>>>> do
    >>>>> this, my internet speed tops out at 500 kbs (that is between 1 am and
    >>>>> 7
    >>>>> am)
    >>>>> and slows to a crawl (it can get below 30 kbs and stay there for
    >>>>> hours)
    >>>>> when a lot pepole get on it. (Welcome to small town America). Sorry I
    >>>>> had
    >>>>> to vent for a second. I called my ISP again they checked their end
    >>>>> again.
    >>>>> Then I turned off Norton and nothing. I ran the Norton removal tool
    >>>>> still
    >>>>> nothing. Then I reinstalled Norton. That is when I started talking to
    >>>>> you
    >>>>> and trying what you have said. Then on July 31, 2010. I contacted
    >>>>> Norton
    >>>>> tech support and they checked, and said it is not there product
    >>>>> causing
    >>>>> the
    >>>>> problem. Norton has been set to automatic renewal since 2005, so no I
    >>>>> have
    >>>>> never let it expire. If you had any idea of how many hours I have put
    >>>>> in
    >>>>> on
    >>>>> research and trying things to fix this problem, you would say I was
    >>>>> crazy.
    >>>>> INFO: Win XP home (version) SP3 (all updates), Internet Explore 8,
    >>>>> Outlook
    >>>>> Express 6, Adobe reader and video player (latest versions up to date).
    >>>>> I
    >>>>> have always kept all my programs up to date. If it makes any
    >>>>> difference
    >>>>> it
    >>>>> is an HP computer, Pentium 4. About Norton updating it works fine, the
    >>>>> scans are finding nothing but a few cookies. I am sorry this is so
    >>>>> long,
    >>>>> but I figured the more info the better. I would say I was frustrated,
    >>>>> but
    >>>>> I
    >>>>> don't think that word covers it anymore. Again Thank You.
    >>>>>
    >>>>>> If the behavior persists in a new identity, I suspect you're seeing
    >>>>>> the
    >>>>>> effects of a hijackware infection, Jeff.
    >>>>>>
    >>>>>>>> ...the computer
    >>>>>>>> did come with Norton installed and I upgraded to a better version
    >>>>>>>> and
    >>>>>>>> after a few years it quit updating. I contacted Norton tech support
    >>>>>>>> and
    >>>>>>>> yes we ran a removal tool. It wasn't long after that, that I
    >>>>>>>> started
    >>>>>>>> having
    >>>>>>>> problems with my email.
    >>>>>>
    >>>>>> Had the free-trial period for the preinstalled Norton application
    >>>>>> already
    >>>>>> expired by the time you purchased your first subscription?
    >>>>>>
    >>>>>> Has your Norton subscription ever expired since you've owned the
    >>>>>> computer?
    >>>>>>
    >>>>>> How long had you been running the "better version" when it "quit
    >>>>>> updating?"
    >>>>>>
    >>>>>> What's the full name & version of the currently-install Norton
    >>>>>> application
    >>>>>> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security
    >>>>>> Suite)?
    >>>>>>
    >>>>>> Can you run (Norton) LiveUpdate manually & successfully?
    >>>>>> --
    >>>>>> ~PA Bear
    >>>>>>
    >>>>>>
    >>>>>> Jeff wrote:
    >>>>>>> I have tried what you said and it is still not working. It will
    >>>>>>> still
    >>>>>>> forward if the message is 550 kb or larger. No I don't ever remember
    >>>>>>> letting Norton expire. Do I need to go back and delete the dbx files
    >>>>>>> again?
    >>>>>>> If you think the problem is outside of OE, then what should I try
    >>>>>>> next?
    >>>>>>>
    >>>>>>>>> ...Anything smaller and it doesn't
    >>>>>>>>> send it, but it does show it in the sent folder
    >>>>>>>>
    >>>>>>>> Again, if a copy of the message appears in Sent Items folder, the
    >>>>>>>> message
    >>>>>>>> was sent and the problem lies somewhere outside of Outlook Express.
    >>>>>>>> That
    >>>>>>>> being said...
    >>>>>>>>
    >>>>>>>> If you completed all four (4) steps in my post in Windows Update
    >>>>>>>> newsgroup
    >>>>>>>> dated 25 June
    >>>>>>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
    >>>>>>>> AND you've disabled email scanning by NAV and yet the behavior
    >>>>>>>> persists,
    >>>>>>>> your current Identity may be damaged, especially if its the default
    >>>>>>>> "Main
    >>>>>>>> Identity." Try one or more of your accounts in a new Named
    >>>>>>>> Identity...
    >>>>>>>>
    >>>>>>>> File | Identities | Add new identity
    >>>>>>>>
    >>>>>>>> Assuming all is well, (1) compact all folders in the old identity,
    >>>>>>>> (2)
    >>>>>>>> import messages from the old identity into the new one, and then
    >>>>>>>> (3)
    >>>>>>>> delete
    >>>>>>>> the old one (File | Identities | Manage Identities).
    >>>>>>>>
    >>>>>>>> Then again...
    >>>>>>>>
    >>>>>>>>> ...the computer
    >>>>>>>>> did come with Norton installed and I upgraded to a better version
    >>>>>>>>> and
    >>>>>>>>> after a few years it quit updating.
    >>>>>>>>
    >>>>>>>> You may be seeing the effects of a hijackware infection. Has your
    >>>>>>>> Norton
    >>>>>>>> subscription ever expired since you've owned the computer?
    >>>>>>>> --
    >>>>>>>> ~PA Bear
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Jeff wrote:
    >>>>>>>>> Dear PA Bear: I found the Q&A and figured out how to delete the
    >>>>>>>>> dbx
    >>>>>>>>> files
    >>>>>>>>> you talked about. Thanks. My email still is not working properly.
    >>>>>>>>> I
    >>>>>>>>> can
    >>>>>>>>> not
    >>>>>>>>> create,or reply to emails.(Meaning the program does the function
    >>>>>>>>> but
    >>>>>>>>> it
    >>>>>>>>> is
    >>>>>>>>> never received at the email address). But strangely enough I can
    >>>>>>>>> forward
    >>>>>>>>> an
    >>>>>>>>> email, but only if it is 550 kb or larger. Anything smaller and it
    >>>>>>>>> doesn't
    >>>>>>>>> send it, but it does show it in the sent folder. I am still
    >>>>>>>>> receiving
    >>>>>>>>> emails
    >>>>>>>>> just fine. Since my last post I have also contacted Nortons tech
    >>>>>>>>> support
    >>>>>>>>> and
    >>>>>>>>> problem is not with the Norton product. I have also tried deleting
    >>>>>>>>> the
    >>>>>>>>> dbx
    >>>>>>>>> files again, then deleting the recycle bin, and then restarting
    >>>>>>>>> the
    >>>>>>>>> computer. My ISP has been very helpful and it is not on their end
    >>>>>>>>> either.
    >>>>>>>>> I
    >>>>>>>>> am hoping that you have another idea of what the problem might be.
    >>>>>>>>> I
    >>>>>>>>> am
    >>>>>>>>> very thankful for all of your help. Jeff
    >>>>>>>>>
    >>>>>>>>>> Here's the Google Groups archive of your 25 June 2010 thread in
    >>>>>>>>>> Windows
    >>>>>>>>>> Update newsgroup (which MS dropped from their newsserver shortly
    >>>>>>>>>> after
    >>>>>>>>>> 01
    >>>>>>>>>> July):
    >>>>>>>>>>
    >>>>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
    >>>>>>>>>>
    >>>>>>>>>> NB: If a copy of the message is found in Sent Items, the problem
    >>>>>>>>>> lies
    >>>>>>>>>> somewhere outside of OE; e.g., NAV's needless scanning of
    >>>>>>>>>> outgoing
    >>>>>>>>>> mail -
    >>>>>>>>>> even Symantec says it's not necessary...
    >>>>>>>>>>
    >>>>>>>>>> <QP>
    >>>>>>>>>> Disabling Email Scanning does not leave you unprotected against
    >>>>>>>>>> viruses
    >>>>>>>>>> that are distributed as email attachments. Norton AntiVirus
    >>>>>>>>>> Auto-Protect
    >>>>>>>>>> scans incoming files as they are saved to your hard drive,
    >>>>>>>>>> including
    >>>>>>>>>> email
    >>>>>>>>>> and email attachments. Email Scanning is just another layer on
    >>>>>>>>>> top
    >>>>>>>>>> of
    >>>>>>>>>> this. To make sure that Auto-Protect is providing the maximum
    >>>>>>>>>> protection,
    >>>>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure
    >>>>>>>>>> that
    >>>>>>>>>> you
    >>>>>>>>>> have the most recent virus definitions.
    >>>>>>>>>> </QP>
    >>>>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
    >>>>>>>>>>
    >>>>>>>>>>
    >>>>>>>>>> Jeff wrote:
    >>>>>>>>>>> I was happy to see that it was you that resonded to this
    >>>>>>>>>>> question.
    >>>>>>>>>>> You
    >>>>>>>>>>> were
    >>>>>>>>>>> the one to whom I was sending the other reply too when it went
    >>>>>>>>>>> blank.
    >>>>>>>>>>> I
    >>>>>>>>>>> was
    >>>>>>>>>>> having problems with Outloook Express 6, and you were correct
    >>>>>>>>>>> the
    >>>>>>>>>>> computer
    >>>>>>>>>>> did come with Norton installed and I upgraded to a better
    >>>>>>>>>>> version
    >>>>>>>>>>> and
    >>>>>>>>>>> after
    >>>>>>>>>>> a few years it quit updating. I contacted Norton tech support
    >>>>>>>>>>> and
    >>>>>>>>>>> yes
    >>>>>>>>>>> we
    >>>>>>>>>>> ran a removal tool. It wasn't long after that, that I started
    >>>>>>>>>>> having
    >>>>>>>>>>> problems with my email. I know you respond to a lot of question
    >>>>>>>>>>> I
    >>>>>>>>>>> am
    >>>>>>>>>>> hoping
    >>>>>>>>>>> you half way remember mine.
    >>>>>>>>>>>
    >>>>>>>>>>> My question I was repling to you about had to do with one of the
     

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