System Information freezes when refreshing

[Smirnoff]

XP Pro, SP3

I was asked to save my system information file in order to upload it for
diagnostic purposes.

In the Run box, I entered msinfo32.exe, clicked on File>Save. Made sure it
was an .nfo file and saved to Desktop.

A dialogue box appeared "Refreshing System Information", however, it never
completed. Task Manager tells me the (2 programmes, one showing a
query/question mark and one that looks like a system file) are Not
Responding.

If I try to open the file saved to Desktop, I am told "System Information
cannot open this NFO file. It may be corrupted or an unrecognised version".

Have now tried several times to save the file but with the same error.

 

[Smirnoff]

"Smirnoff" <someone@nospam.invalid> wrote in message
newsGMcn#81KHA.4560@TK2MSFTNGP02.phx.gbl...
> XP Pro, SP3
>
> I was asked to save my system information file in order to upload it for
> diagnostic purposes.
>
> In the Run box, I entered msinfo32.exe, clicked on File>Save. Made sure it
> was an .nfo file and saved to Desktop.
>
> A dialogue box appeared "Refreshing System Information", however, it never
> completed. Task Manager tells me the (2 programmes, one showing a
> query/question mark and one that looks like a system file) are Not
> Responding.
>
> If I try to open the file saved to Desktop, I am told "System Information
> cannot open this NFO file. It may be corrupted or an unrecognised
> version".
>
> Have now tried several times to save the file but with the same error.

It appears that I have 2 options when it comes to saving System Info as an
..NFO file.

In the drop down menu I have:

System Information File (*.NFO)

Version 5.0/6.0 System Information File (*.NFO)

Selecting the latter allows me to save and open the file.

However, when trying to upload it to Windows Live Solution Centre, it tells
me that "An error occurred" and I thought I'd cracked it!

 

[Smirnoff]

"Smirnoff" <someone@nospam.invalid> wrote in message
news:ujSih391KHA.3868@TK2MSFTNGP06.phx.gbl...
>
>
> "Smirnoff" <someone@nospam.invalid> wrote in message
> newsGMcn#81KHA.4560@TK2MSFTNGP02.phx.gbl...
>> XP Pro, SP3
>>
>> I was asked to save my system information file in order to upload it for
>> diagnostic purposes.
>>
>> In the Run box, I entered msinfo32.exe, clicked on File>Save. Made sure
>> it was an .nfo file and saved to Desktop.
>>
>> A dialogue box appeared "Refreshing System Information", however, it
>> never completed. Task Manager tells me the (2 programmes, one showing a
>> query/question mark and one that looks like a system file) are Not
>> Responding.
>>
>> If I try to open the file saved to Desktop, I am told "System Information
>> cannot open this NFO file. It may be corrupted or an unrecognised
>> version".
>>
>> Have now tried several times to save the file but with the same error.
>
> It appears that I have 2 options when it comes to saving System Info as an
> .NFO file.
>
> In the drop down menu I have:
>
> System Information File (*.NFO)
>
> Version 5.0/6.0 System Information File (*.NFO)
>
> Selecting the latter allows me to save and open the file.
>
> However, when trying to upload it to Windows Live Solution Centre, it
> tells me that "An error occurred" and I thought I'd cracked it!

File was too big to upload, had to compress it.

Still puzzled as to why I have the two options to save an *nfo file.

If I only have Version 5.0/6.0.... why is the other one showing as an
option?