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Security Update error code

Discussion in 'Windows XP' started by CK, Jun 11, 2010.

  1. CK

    CK Flightless Bird

    The automatic security download from Microsoft has tried several times to
    download Microsoft .NET Framework 1.1 SP1 Security Update for Win2000 and
    WinXP KB979906 and the installation has failed. Error code is O or 0x643.

    I am using WinXP Home Edition, Ver 5.1 and SP3. No help from MX on-line
    do-it-yourself stuff. Not sure what to do next. Any help or suggestions?
    --
    Pink Lady
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Crosspost to Windows Update newsgroup]

    OPTION A: See the "How to obtain help" section of
    http://support.microsoft.com/kb/979906

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB979906).

    Or you can...

    Start a free Windows Update support incident email request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    ==================================

    OPTION B: First run the Fix It in this KB article & see if the update will
    install after doing so:

    How to fix MSI software update registration corruption issues
    http://support.microsoft.com/kb/971187

    If no joy, see...

    When installing updates using Windows update or Microsoft Update you may
    receive Error 0x643 or 0x80070643 (23 Oct-09)
    http://support.microsoft.com/kb/976982

    Then proceed per the following:

    ~~~~~~~~~~~~~~~~~~~~~~~~

    Step #1 => Before doing anything else, write down what .NET Framework
    versions are currently installed:

    How to determine which versions of the .NET Framework are installed and
    whether service packs have been applied
    http://support.microsoft.com/kb/318785

    Step #2 => Now see Resolution Method 2 in this related KB article:
    http://support.microsoft.com/kb/923100

    After running the .NET Framework Cleanup Tool (not the Windows Installer
    Cleanup utility!), reinstall all .NET Framework versions (but only the ones
    you wrote down in #1 above) manually using the download links on the page
    then run Windows Update manually to install security updates for same.

    Download links for .NET Framework Cleanup Tool:

    •
    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

    •
    http://blogs.msdn.com/cfs-file.ashx...-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip

    NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET
    Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
    Windows Update will offer .NET Framework 3.5 SP1.

    IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET
    Framework versions in the following order:

    1. .Net Framework 3.5, then...
    2. .Net Framework 1.1, then...
    3. .Net Framework 1.1 SP1

    NB: KB923100 references this page:
    http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx. Please read
    ALL of it as well as the related page
    http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
    Framework Cleanup Tool.

    Step #3 => Check-in at Windows Update and install any critical security
    updates offered.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    CK wrote:
    > The automatic security download from Microsoft has tried several times to
    > download Microsoft .NET Framework 1.1 SP1 Security Update for Win2000 and
    > WinXP KB979906 and the installation has failed. Error code is O or 0x643.
    >
    > I am using WinXP Home Edition, Ver 5.1 and SP3. No help from MX on-line
    > do-it-yourself stuff. Not sure what to do next. Any help or suggestions?
     

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