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Scanner Weirdness

Discussion in 'Windows XP' started by Rhino, Jul 14, 2010.

  1. Rhino

    Rhino Flightless Bird

    I'm having odd problems with my scanner, which is an HP 6200C. I've had it
    for quite a few years now - the newest OS "officially" supported by the
    scanner is Windows 2000! - so maybe it is just getting so old that it needs
    to be replaced. Then again, I've never used it very heavily and it has been
    _slightly_ flakey for several years but not as flakey as it has been these
    last few days. I'm running Windows XP Professional SP2 on a nearly new
    quad-core computer with an ASUS-M3A motherboard.

    I don't have any idea how to troubleshoot scanners and so little knowledge
    of how they actually work (and interface with the computer) that I don't
    have any idea what, if anything I can do to make this scanner run any
    better. Therefore, please forgive me if I give irrelevant information or
    omit important information in my description of the problem.

    Basically, the scanner "stalls" quite frequently, always at the start of a
    scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be able
    to scan a handful of pages without difficulty, then it just "stalls". I
    leave it alone for many minutes in the hope that it will "wake up" again and
    it occasionally squeaks a few times as if it is about to scan the page but
    then goes still again. Eventually, and I mean MANY minutes later (20 or more
    minutes sometimes) I will get one of several different cryptic error
    messages.

    I have fully reinstalled the software with the latest version from the HP
    site; this software is dated 2003. This has not helped. I've pretty much
    given up on using the HP Precision Pro software since it hardly ever works.
    However, the Microsoft Scanner and Camera Wizard gives me somewhat better
    results. Sometimes, I can scan twenty or more pages before it starts to
    "stall".

    The only antidote I've found to the problem is to disconnect the power from
    the scanner, leave it disconnected for 15 seconds, then power it up again.
    After that I can OFTEN (but NOT always!) scan again. When that doesn't work,
    I just give up on scanning that day and try again the next day when it will
    typically work again.

    One other symptom that I just discovered today which may or may not be
    helpful. I tried to click on My Computer to see some files on my D: drive (I
    have two hard drives) and got only the "flashlight searching for folders"
    animation. I waited several minutes and it utterly failed to find my list of
    drives. I had similar results when I tried using Windows Explorer. Then, in
    a moment of inspiration, I disconnected the power for the scanner and My
    Computer came up right away!

    It seems as if the scanner and XP are having some kind of issues but I have
    no idea what kind of issues they could be having or what I could do about
    them.

    Sorry for the very vague information but does this give anyone any ideas for
    how I could help myself?

    Unfortunately, I can't afford either a repair depot to fix the scanner or a
    new scanner since money is extremely tight right now.....

    --
    Rhino
     
  2. Nick L. Odeon

    Nick L. Odeon Flightless Bird

    What did HP support say?

    "Rhino" <no.offline.contact.please@example.com> wrote in message
    news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    : I'm having odd problems with my scanner, which is an HP 6200C. I've had it
    : for quite a few years now - the newest OS "officially" supported by the
    : scanner is Windows 2000! - so maybe it is just getting so old that it
    needs
    : to be replaced. Then again, I've never used it very heavily and it has
    been
    : _slightly_ flakey for several years but not as flakey as it has been these
    : last few days. I'm running Windows XP Professional SP2 on a nearly new
    : quad-core computer with an ASUS-M3A motherboard.
    :
    : I don't have any idea how to troubleshoot scanners and so little knowledge
    : of how they actually work (and interface with the computer) that I don't
    : have any idea what, if anything I can do to make this scanner run any
    : better. Therefore, please forgive me if I give irrelevant information or
    : omit important information in my description of the problem.
    :
    : Basically, the scanner "stalls" quite frequently, always at the start of a
    : scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    able
    : to scan a handful of pages without difficulty, then it just "stalls". I
    : leave it alone for many minutes in the hope that it will "wake up" again
    and
    : it occasionally squeaks a few times as if it is about to scan the page but
    : then goes still again. Eventually, and I mean MANY minutes later (20 or
    more
    : minutes sometimes) I will get one of several different cryptic error
    : messages.
    :
    : I have fully reinstalled the software with the latest version from the HP
    : site; this software is dated 2003. This has not helped. I've pretty much
    : given up on using the HP Precision Pro software since it hardly ever
    works.
    : However, the Microsoft Scanner and Camera Wizard gives me somewhat better
    : results. Sometimes, I can scan twenty or more pages before it starts to
    : "stall".
    :
    : The only antidote I've found to the problem is to disconnect the power
    from
    : the scanner, leave it disconnected for 15 seconds, then power it up again.
    : After that I can OFTEN (but NOT always!) scan again. When that doesn't
    work,
    : I just give up on scanning that day and try again the next day when it
    will
    : typically work again.
    :
    : One other symptom that I just discovered today which may or may not be
    : helpful. I tried to click on My Computer to see some files on my D: drive
    (I
    : have two hard drives) and got only the "flashlight searching for folders"
    : animation. I waited several minutes and it utterly failed to find my list
    of
    : drives. I had similar results when I tried using Windows Explorer. Then,
    in
    : a moment of inspiration, I disconnected the power for the scanner and My
    : Computer came up right away!
    :
    : It seems as if the scanner and XP are having some kind of issues but I
    have
    : no idea what kind of issues they could be having or what I could do about
    : them.
    :
    : Sorry for the very vague information but does this give anyone any ideas
    for
    : how I could help myself?
    :
    : Unfortunately, I can't afford either a repair depot to fix the scanner or
    a
    : new scanner since money is extremely tight right now.....
    :
    : --
    : Rhino
    :
    :
    :
     
  3. boatman312

    boatman312 Flightless Bird

    On 07/14/10 12:28 PM, Rhino wrote:
    > I'm having odd problems with my scanner, which is an HP 6200C. I've had it
    > for quite a few years now - the newest OS "officially" supported by the
    > scanner is Windows 2000! - so maybe it is just getting so old that it needs
    > to be replaced. Then again, I've never used it very heavily and it has been
    > _slightly_ flakey for several years but not as flakey as it has been these
    > last few days. I'm running Windows XP Professional SP2 on a nearly new
    > quad-core computer with an ASUS-M3A motherboard.
    >
    > I don't have any idea how to troubleshoot scanners and so little knowledge
    > of how they actually work (and interface with the computer) that I don't
    > have any idea what, if anything I can do to make this scanner run any
    > better. Therefore, please forgive me if I give irrelevant information or
    > omit important information in my description of the problem.
    >
    > Basically, the scanner "stalls" quite frequently, always at the start of a
    > scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be able
    > to scan a handful of pages without difficulty, then it just "stalls". I
    > leave it alone for many minutes in the hope that it will "wake up" again and
    > it occasionally squeaks a few times as if it is about to scan the page but
    > then goes still again. Eventually, and I mean MANY minutes later (20 or more
    > minutes sometimes) I will get one of several different cryptic error
    > messages.
    >
    > I have fully reinstalled the software with the latest version from the HP
    > site; this software is dated 2003. This has not helped. I've pretty much
    > given up on using the HP Precision Pro software since it hardly ever works.
    > However, the Microsoft Scanner and Camera Wizard gives me somewhat better
    > results. Sometimes, I can scan twenty or more pages before it starts to
    > "stall".
    >
    > The only antidote I've found to the problem is to disconnect the power from
    > the scanner, leave it disconnected for 15 seconds, then power it up again.
    > After that I can OFTEN (but NOT always!) scan again. When that doesn't work,
    > I just give up on scanning that day and try again the next day when it will
    > typically work again.
    >
    > One other symptom that I just discovered today which may or may not be
    > helpful. I tried to click on My Computer to see some files on my D: drive (I
    > have two hard drives) and got only the "flashlight searching for folders"
    > animation. I waited several minutes and it utterly failed to find my list of
    > drives. I had similar results when I tried using Windows Explorer. Then, in
    > a moment of inspiration, I disconnected the power for the scanner and My
    > Computer came up right away!
    >
    > It seems as if the scanner and XP are having some kind of issues but I have
    > no idea what kind of issues they could be having or what I could do about
    > them.
    >
    > Sorry for the very vague information but does this give anyone any ideas for
    > how I could help myself?
    >
    > Unfortunately, I can't afford either a repair depot to fix the scanner or a
    > new scanner since money is extremely tight right now.....
    >
    > --
    > Rhino
    >


    Your scanner is probably failing. Time to invest in a new one. Heck, I
    bought an HP All-in-one (superceded model) for under $75. Slow, but
    works fine. Or I can sell you my old Canon USB Flatbed for $25 plus
    shipping. ;>)
     
  4. Unknown

    Unknown Flightless Bird

    Did you check to determine if HP has an updated driver for it?
    "Rhino" <no.offline.contact.please@example.com> wrote in message
    news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    > I'm having odd problems with my scanner, which is an HP 6200C. I've had it
    > for quite a few years now - the newest OS "officially" supported by the
    > scanner is Windows 2000! - so maybe it is just getting so old that it
    > needs to be replaced. Then again, I've never used it very heavily and it
    > has been _slightly_ flakey for several years but not as flakey as it has
    > been these last few days. I'm running Windows XP Professional SP2 on a
    > nearly new quad-core computer with an ASUS-M3A motherboard.
    >
    > I don't have any idea how to troubleshoot scanners and so little knowledge
    > of how they actually work (and interface with the computer) that I don't
    > have any idea what, if anything I can do to make this scanner run any
    > better. Therefore, please forgive me if I give irrelevant information or
    > omit important information in my description of the problem.
    >
    > Basically, the scanner "stalls" quite frequently, always at the start of a
    > scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    > able to scan a handful of pages without difficulty, then it just "stalls".
    > I leave it alone for many minutes in the hope that it will "wake up" again
    > and it occasionally squeaks a few times as if it is about to scan the page
    > but then goes still again. Eventually, and I mean MANY minutes later (20
    > or more minutes sometimes) I will get one of several different cryptic
    > error messages.
    >
    > I have fully reinstalled the software with the latest version from the HP
    > site; this software is dated 2003. This has not helped. I've pretty much
    > given up on using the HP Precision Pro software since it hardly ever
    > works. However, the Microsoft Scanner and Camera Wizard gives me somewhat
    > better results. Sometimes, I can scan twenty or more pages before it
    > starts to "stall".
    >
    > The only antidote I've found to the problem is to disconnect the power
    > from the scanner, leave it disconnected for 15 seconds, then power it up
    > again. After that I can OFTEN (but NOT always!) scan again. When that
    > doesn't work, I just give up on scanning that day and try again the next
    > day when it will typically work again.
    >
    > One other symptom that I just discovered today which may or may not be
    > helpful. I tried to click on My Computer to see some files on my D: drive
    > (I have two hard drives) and got only the "flashlight searching for
    > folders" animation. I waited several minutes and it utterly failed to find
    > my list of drives. I had similar results when I tried using Windows
    > Explorer. Then, in a moment of inspiration, I disconnected the power for
    > the scanner and My Computer came up right away!
    >
    > It seems as if the scanner and XP are having some kind of issues but I
    > have no idea what kind of issues they could be having or what I could do
    > about them.
    >
    > Sorry for the very vague information but does this give anyone any ideas
    > for how I could help myself?
    >
    > Unfortunately, I can't afford either a repair depot to fix the scanner or
    > a new scanner since money is extremely tight right now.....
    >
    > --
    > Rhino
    >
    >
    >
     
  5. Paul

    Paul Flightless Bird

    Rhino wrote:
    > I'm having odd problems with my scanner, which is an HP 6200C. I've had it
    > for quite a few years now - the newest OS "officially" supported by the
    > scanner is Windows 2000! - so maybe it is just getting so old that it needs
    > to be replaced. Then again, I've never used it very heavily and it has been
    > _slightly_ flakey for several years but not as flakey as it has been these
    > last few days. I'm running Windows XP Professional SP2 on a nearly new
    > quad-core computer with an ASUS-M3A motherboard.
    >
    > I don't have any idea how to troubleshoot scanners and so little knowledge
    > of how they actually work (and interface with the computer) that I don't
    > have any idea what, if anything I can do to make this scanner run any
    > better. Therefore, please forgive me if I give irrelevant information or
    > omit important information in my description of the problem.
    >
    > Basically, the scanner "stalls" quite frequently, always at the start of a
    > scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be able
    > to scan a handful of pages without difficulty, then it just "stalls". I
    > leave it alone for many minutes in the hope that it will "wake up" again and
    > it occasionally squeaks a few times as if it is about to scan the page but
    > then goes still again. Eventually, and I mean MANY minutes later (20 or more
    > minutes sometimes) I will get one of several different cryptic error
    > messages.
    >
    > I have fully reinstalled the software with the latest version from the HP
    > site; this software is dated 2003. This has not helped. I've pretty much
    > given up on using the HP Precision Pro software since it hardly ever works.
    > However, the Microsoft Scanner and Camera Wizard gives me somewhat better
    > results. Sometimes, I can scan twenty or more pages before it starts to
    > "stall".
    >
    > The only antidote I've found to the problem is to disconnect the power from
    > the scanner, leave it disconnected for 15 seconds, then power it up again.
    > After that I can OFTEN (but NOT always!) scan again. When that doesn't work,
    > I just give up on scanning that day and try again the next day when it will
    > typically work again.
    >
    > One other symptom that I just discovered today which may or may not be
    > helpful. I tried to click on My Computer to see some files on my D: drive (I
    > have two hard drives) and got only the "flashlight searching for folders"
    > animation. I waited several minutes and it utterly failed to find my list of
    > drives. I had similar results when I tried using Windows Explorer. Then, in
    > a moment of inspiration, I disconnected the power for the scanner and My
    > Computer came up right away!
    >
    > It seems as if the scanner and XP are having some kind of issues but I have
    > no idea what kind of issues they could be having or what I could do about
    > them.
    >
    > Sorry for the very vague information but does this give anyone any ideas for
    > how I could help myself?
    >
    > Unfortunately, I can't afford either a repair depot to fix the scanner or a
    > new scanner since money is extremely tight right now.....
    >
    > --
    > Rhino


    No promises, but you could try testing it with an alternate OS. That
    would tell you whether the problem is hardware or software. Linux
    has hand-carved support for a bunch of hardware, and it usually takes
    some amount of research, to get it going. But if the scanner worked
    perfectly there, then you might suspect a driver problem in Windows.

    You wouldn't even try that, unless you can google up proof that the
    particular scanner has working Linux support.

    Linux has LiveCDs, which is a CD that boots the computer, but doesn't
    need to be installed on the hard drive. There are limits as to what
    you can achieve in that environment, but that is the least intrusive
    way of testing. I use LiveCDs for Windows maintenance tasks of various
    sorts, as by doing so, all the Windows files are open and accessible.

    Paul
     
  6. Spamlet

    Spamlet Flightless Bird

    "Rhino" <no.offline.contact.please@example.com> wrote in message
    news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    > I'm having odd problems with my scanner, which is an HP 6200C. I've had it
    > for quite a few years now - the newest OS "officially" supported by the
    > scanner is Windows 2000! - so maybe it is just getting so old that it
    > needs to be replaced. Then again, I've never used it very heavily and it
    > has been _slightly_ flakey for several years but not as flakey as it has
    > been these last few days. I'm running Windows XP Professional SP2 on a
    > nearly new quad-core computer with an ASUS-M3A motherboard.
    >
    > I don't have any idea how to troubleshoot scanners and so little knowledge
    > of how they actually work (and interface with the computer) that I don't
    > have any idea what, if anything I can do to make this scanner run any
    > better. Therefore, please forgive me if I give irrelevant information or
    > omit important information in my description of the problem.
    >
    > Basically, the scanner "stalls" quite frequently, always at the start of a
    > scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    > able to scan a handful of pages without difficulty, then it just "stalls".
    > I leave it alone for many minutes in the hope that it will "wake up" again
    > and it occasionally squeaks a few times as if it is about to scan the page
    > but then goes still again. Eventually, and I mean MANY minutes later (20
    > or more minutes sometimes) I will get one of several different cryptic
    > error messages.
    >
    > I have fully reinstalled the software with the latest version from the HP
    > site; this software is dated 2003. This has not helped. I've pretty much
    > given up on using the HP Precision Pro software since it hardly ever
    > works. However, the Microsoft Scanner and Camera Wizard gives me somewhat
    > better results. Sometimes, I can scan twenty or more pages before it
    > starts to "stall".
    >
    > The only antidote I've found to the problem is to disconnect the power
    > from the scanner, leave it disconnected for 15 seconds, then power it up
    > again. After that I can OFTEN (but NOT always!) scan again. When that
    > doesn't work, I just give up on scanning that day and try again the next
    > day when it will typically work again.
    >
    > One other symptom that I just discovered today which may or may not be
    > helpful. I tried to click on My Computer to see some files on my D: drive
    > (I have two hard drives) and got only the "flashlight searching for
    > folders" animation. I waited several minutes and it utterly failed to find
    > my list of drives. I had similar results when I tried using Windows
    > Explorer. Then, in a moment of inspiration, I disconnected the power for
    > the scanner and My Computer came up right away!
    >
    > It seems as if the scanner and XP are having some kind of issues but I
    > have no idea what kind of issues they could be having or what I could do
    > about them.
    >
    > Sorry for the very vague information but does this give anyone any ideas
    > for how I could help myself?
    >
    > Unfortunately, I can't afford either a repair depot to fix the scanner or
    > a new scanner since money is extremely tight right now.....
    >
    > --
    > Rhino


    Might just be the cable connection: have you a spare you can try, or another
    socket, or USB? If it was the scanner overheating I wouldn't have expected
    that 'flashlight' problem. If you make a note of those error messages and
    google for them with the scanner name you may find what they mean, and even
    a proper service manual. (Sorry to say I had a quick Google but could only
    find the spec rather than the SM and codes.)

    S
     
  7. Rhino

    Rhino Flightless Bird

    I haven't called them on the assumption that if I asked for support on a 10+
    year old scanner they'd laugh in my face....

    If in fact they do support people with very old HP equipment for free, I'd
    love to hear about it!

    --
    Rhino


    "Nick L. Odeon" <nickl@odeon.invalid> wrote in message
    news:i1ktu3$pun$1@news.eternal-september.org...
    > What did HP support say?
    >
    > "Rhino" <no.offline.contact.please@example.com> wrote in message
    > news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    > : I'm having odd problems with my scanner, which is an HP 6200C. I've had
    > it
    > : for quite a few years now - the newest OS "officially" supported by the
    > : scanner is Windows 2000! - so maybe it is just getting so old that it
    > needs
    > : to be replaced. Then again, I've never used it very heavily and it has
    > been
    > : _slightly_ flakey for several years but not as flakey as it has been
    > these
    > : last few days. I'm running Windows XP Professional SP2 on a nearly new
    > : quad-core computer with an ASUS-M3A motherboard.
    > :
    > : I don't have any idea how to troubleshoot scanners and so little
    > knowledge
    > : of how they actually work (and interface with the computer) that I don't
    > : have any idea what, if anything I can do to make this scanner run any
    > : better. Therefore, please forgive me if I give irrelevant information or
    > : omit important information in my description of the problem.
    > :
    > : Basically, the scanner "stalls" quite frequently, always at the start of
    > a
    > : scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    > able
    > : to scan a handful of pages without difficulty, then it just "stalls". I
    > : leave it alone for many minutes in the hope that it will "wake up" again
    > and
    > : it occasionally squeaks a few times as if it is about to scan the page
    > but
    > : then goes still again. Eventually, and I mean MANY minutes later (20 or
    > more
    > : minutes sometimes) I will get one of several different cryptic error
    > : messages.
    > :
    > : I have fully reinstalled the software with the latest version from the
    > HP
    > : site; this software is dated 2003. This has not helped. I've pretty much
    > : given up on using the HP Precision Pro software since it hardly ever
    > works.
    > : However, the Microsoft Scanner and Camera Wizard gives me somewhat
    > better
    > : results. Sometimes, I can scan twenty or more pages before it starts to
    > : "stall".
    > :
    > : The only antidote I've found to the problem is to disconnect the power
    > from
    > : the scanner, leave it disconnected for 15 seconds, then power it up
    > again.
    > : After that I can OFTEN (but NOT always!) scan again. When that doesn't
    > work,
    > : I just give up on scanning that day and try again the next day when it
    > will
    > : typically work again.
    > :
    > : One other symptom that I just discovered today which may or may not be
    > : helpful. I tried to click on My Computer to see some files on my D:
    > drive
    > (I
    > : have two hard drives) and got only the "flashlight searching for
    > folders"
    > : animation. I waited several minutes and it utterly failed to find my
    > list
    > of
    > : drives. I had similar results when I tried using Windows Explorer. Then,
    > in
    > : a moment of inspiration, I disconnected the power for the scanner and My
    > : Computer came up right away!
    > :
    > : It seems as if the scanner and XP are having some kind of issues but I
    > have
    > : no idea what kind of issues they could be having or what I could do
    > about
    > : them.
    > :
    > : Sorry for the very vague information but does this give anyone any ideas
    > for
    > : how I could help myself?
    > :
    > : Unfortunately, I can't afford either a repair depot to fix the scanner
    > or
    > a
    > : new scanner since money is extremely tight right now.....
    > :
    > : --
    > : Rhino
    > :
    > :
    > :
    >
    >
     
  8. Rhino

    Rhino Flightless Bird

    "boatman312" <eracars@gmail.com> wrote in message
    news:i1ku2f$k20$1@news.eternal-september.org...
    > On 07/14/10 12:28 PM, Rhino wrote:
    >> I'm having odd problems with my scanner, which is an HP 6200C. I've had
    >> it
    >> for quite a few years now - the newest OS "officially" supported by the
    >> scanner is Windows 2000! - so maybe it is just getting so old that it
    >> needs
    >> to be replaced. Then again, I've never used it very heavily and it has
    >> been
    >> _slightly_ flakey for several years but not as flakey as it has been
    >> these
    >> last few days. I'm running Windows XP Professional SP2 on a nearly new
    >> quad-core computer with an ASUS-M3A motherboard.
    >>
    >> I don't have any idea how to troubleshoot scanners and so little
    >> knowledge
    >> of how they actually work (and interface with the computer) that I don't
    >> have any idea what, if anything I can do to make this scanner run any
    >> better. Therefore, please forgive me if I give irrelevant information or
    >> omit important information in my description of the problem.
    >>
    >> Basically, the scanner "stalls" quite frequently, always at the start of
    >> a
    >> scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    >> able
    >> to scan a handful of pages without difficulty, then it just "stalls". I
    >> leave it alone for many minutes in the hope that it will "wake up" again
    >> and
    >> it occasionally squeaks a few times as if it is about to scan the page
    >> but
    >> then goes still again. Eventually, and I mean MANY minutes later (20 or
    >> more
    >> minutes sometimes) I will get one of several different cryptic error
    >> messages.
    >>
    >> I have fully reinstalled the software with the latest version from the HP
    >> site; this software is dated 2003. This has not helped. I've pretty much
    >> given up on using the HP Precision Pro software since it hardly ever
    >> works.
    >> However, the Microsoft Scanner and Camera Wizard gives me somewhat better
    >> results. Sometimes, I can scan twenty or more pages before it starts to
    >> "stall".
    >>
    >> The only antidote I've found to the problem is to disconnect the power
    >> from
    >> the scanner, leave it disconnected for 15 seconds, then power it up
    >> again.
    >> After that I can OFTEN (but NOT always!) scan again. When that doesn't
    >> work,
    >> I just give up on scanning that day and try again the next day when it
    >> will
    >> typically work again.
    >>
    >> One other symptom that I just discovered today which may or may not be
    >> helpful. I tried to click on My Computer to see some files on my D: drive
    >> (I
    >> have two hard drives) and got only the "flashlight searching for folders"
    >> animation. I waited several minutes and it utterly failed to find my list
    >> of
    >> drives. I had similar results when I tried using Windows Explorer. Then,
    >> in
    >> a moment of inspiration, I disconnected the power for the scanner and My
    >> Computer came up right away!
    >>
    >> It seems as if the scanner and XP are having some kind of issues but I
    >> have
    >> no idea what kind of issues they could be having or what I could do about
    >> them.
    >>
    >> Sorry for the very vague information but does this give anyone any ideas
    >> for
    >> how I could help myself?
    >>
    >> Unfortunately, I can't afford either a repair depot to fix the scanner or
    >> a
    >> new scanner since money is extremely tight right now.....
    >>
    >> --
    >> Rhino
    >>

    >
    > Your scanner is probably failing. Time to invest in a new one. Heck, I
    > bought an HP All-in-one (superceded model) for under $75. Slow, but works
    > fine. Or I can sell you my old Canon USB Flatbed for $25 plus shipping.
    > ;>)
    >


    I checked the Staples website yesterday and there was only a single
    scanner - a Canon - for around $75; every other scanner they carried was
    anywhere from $150-$400+. Even the $75 model is more than I can afford right
    now. Your old Canon Flatbed would surely start to cost nearly that much by
    the time I paid for shipping. (I'm not in the US.)

    Thanks anyway....

    --
    Rhino
     
  9. Rhino

    Rhino Flightless Bird

    Yes, I checked and downloaded the latest software, as I said in the original
    post.

    --
    Rhino

    "Unknown" <unknown@unknown.kom> wrote in message
    news:%23Mcss83ILHA.5700@TK2MSFTNGP04.phx.gbl...
    > Did you check to determine if HP has an updated driver for it?
    > "Rhino" <no.offline.contact.please@example.com> wrote in message
    > news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    >> I'm having odd problems with my scanner, which is an HP 6200C. I've had
    >> it for quite a few years now - the newest OS "officially" supported by
    >> the scanner is Windows 2000! - so maybe it is just getting so old that it
    >> needs to be replaced. Then again, I've never used it very heavily and it
    >> has been _slightly_ flakey for several years but not as flakey as it has
    >> been these last few days. I'm running Windows XP Professional SP2 on a
    >> nearly new quad-core computer with an ASUS-M3A motherboard.
    >>
    >> I don't have any idea how to troubleshoot scanners and so little
    >> knowledge of how they actually work (and interface with the computer)
    >> that I don't have any idea what, if anything I can do to make this
    >> scanner run any better. Therefore, please forgive me if I give irrelevant
    >> information or omit important information in my description of the
    >> problem.
    >>
    >> Basically, the scanner "stalls" quite frequently, always at the start of
    >> a scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    >> able to scan a handful of pages without difficulty, then it just
    >> "stalls". I leave it alone for many minutes in the hope that it will
    >> "wake up" again and it occasionally squeaks a few times as if it is about
    >> to scan the page but then goes still again. Eventually, and I mean MANY
    >> minutes later (20 or more minutes sometimes) I will get one of several
    >> different cryptic error messages.
    >>
    >> I have fully reinstalled the software with the latest version from the HP
    >> site; this software is dated 2003. This has not helped. I've pretty much
    >> given up on using the HP Precision Pro software since it hardly ever
    >> works. However, the Microsoft Scanner and Camera Wizard gives me somewhat
    >> better results. Sometimes, I can scan twenty or more pages before it
    >> starts to "stall".
    >>
    >> The only antidote I've found to the problem is to disconnect the power
    >> from the scanner, leave it disconnected for 15 seconds, then power it up
    >> again. After that I can OFTEN (but NOT always!) scan again. When that
    >> doesn't work, I just give up on scanning that day and try again the next
    >> day when it will typically work again.
    >>
    >> One other symptom that I just discovered today which may or may not be
    >> helpful. I tried to click on My Computer to see some files on my D: drive
    >> (I have two hard drives) and got only the "flashlight searching for
    >> folders" animation. I waited several minutes and it utterly failed to
    >> find my list of drives. I had similar results when I tried using Windows
    >> Explorer. Then, in a moment of inspiration, I disconnected the power for
    >> the scanner and My Computer came up right away!
    >>
    >> It seems as if the scanner and XP are having some kind of issues but I
    >> have no idea what kind of issues they could be having or what I could do
    >> about them.
    >>
    >> Sorry for the very vague information but does this give anyone any ideas
    >> for how I could help myself?
    >>
    >> Unfortunately, I can't afford either a repair depot to fix the scanner or
    >> a new scanner since money is extremely tight right now.....
    >>
    >> --
    >> Rhino
    >>
    >>
    >>

    >
    >
     
  10. Nick L. Odeon

    Nick L. Odeon Flightless Bird

    10 years old? There's your problem.

    "Rhino" <no.offline.contact.please@example.com> wrote in message
    news:u$aWMv4ILHA.5224@TK2MSFTNGP04.phx.gbl...
    :I haven't called them on the assumption that if I asked for support on a
    10+
    : year old scanner they'd laugh in my face....
    :
    : If in fact they do support people with very old HP equipment for free, I'd
    : love to hear about it!
    :
    : --
    : Rhino
    :
    :
    : "Nick L. Odeon" <nickl@odeon.invalid> wrote in message
    : news:i1ktu3$pun$1@news.eternal-september.org...
    : > What did HP support say?
    : >
    : > "Rhino" <no.offline.contact.please@example.com> wrote in message
    : > news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    : > : I'm having odd problems with my scanner, which is an HP 6200C. I've
    had
    : > it
    : > : for quite a few years now - the newest OS "officially" supported by
    the
    : > : scanner is Windows 2000! - so maybe it is just getting so old that it
    : > needs
    : > : to be replaced. Then again, I've never used it very heavily and it has
    : > been
    : > : _slightly_ flakey for several years but not as flakey as it has been
    : > these
    : > : last few days. I'm running Windows XP Professional SP2 on a nearly new
    : > : quad-core computer with an ASUS-M3A motherboard.
    : > :
    : > : I don't have any idea how to troubleshoot scanners and so little
    : > knowledge
    : > : of how they actually work (and interface with the computer) that I
    don't
    : > : have any idea what, if anything I can do to make this scanner run any
    : > : better. Therefore, please forgive me if I give irrelevant information
    or
    : > : omit important information in my description of the problem.
    : > :
    : > : Basically, the scanner "stalls" quite frequently, always at the start
    of
    : > a
    : > : scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    : > able
    : > : to scan a handful of pages without difficulty, then it just "stalls".
    I
    : > : leave it alone for many minutes in the hope that it will "wake up"
    again
    : > and
    : > : it occasionally squeaks a few times as if it is about to scan the page
    : > but
    : > : then goes still again. Eventually, and I mean MANY minutes later (20
    or
    : > more
    : > : minutes sometimes) I will get one of several different cryptic error
    : > : messages.
    : > :
    : > : I have fully reinstalled the software with the latest version from the
    : > HP
    : > : site; this software is dated 2003. This has not helped. I've pretty
    much
    : > : given up on using the HP Precision Pro software since it hardly ever
    : > works.
    : > : However, the Microsoft Scanner and Camera Wizard gives me somewhat
    : > better
    : > : results. Sometimes, I can scan twenty or more pages before it starts
    to
    : > : "stall".
    : > :
    : > : The only antidote I've found to the problem is to disconnect the power
    : > from
    : > : the scanner, leave it disconnected for 15 seconds, then power it up
    : > again.
    : > : After that I can OFTEN (but NOT always!) scan again. When that doesn't
    : > work,
    : > : I just give up on scanning that day and try again the next day when it
    : > will
    : > : typically work again.
    : > :
    : > : One other symptom that I just discovered today which may or may not be
    : > : helpful. I tried to click on My Computer to see some files on my D:
    : > drive
    : > (I
    : > : have two hard drives) and got only the "flashlight searching for
    : > folders"
    : > : animation. I waited several minutes and it utterly failed to find my
    : > list
    : > of
    : > : drives. I had similar results when I tried using Windows Explorer.
    Then,
    : > in
    : > : a moment of inspiration, I disconnected the power for the scanner and
    My
    : > : Computer came up right away!
    : > :
    : > : It seems as if the scanner and XP are having some kind of issues but I
    : > have
    : > : no idea what kind of issues they could be having or what I could do
    : > about
    : > : them.
    : > :
    : > : Sorry for the very vague information but does this give anyone any
    ideas
    : > for
    : > : how I could help myself?
    : > :
    : > : Unfortunately, I can't afford either a repair depot to fix the scanner
    : > or
    : > a
    : > : new scanner since money is extremely tight right now.....
    : > :
    : > : --
    : > : Rhino
    : > :
    : > :
    : > :
    : >
    : >
    :
    :
     
  11. Spamlet

    Spamlet Flightless Bird

    "Spamlet" <spam.morespam@invalid.invalid> wrote in message
    news:i1l38s$r7d$1@news.eternal-september.org...
    >
    > "Rhino" <no.offline.contact.please@example.com> wrote in message
    > news:eLuX%23G3ILHA.3400@TK2MSFTNGP02.phx.gbl...
    >> I'm having odd problems with my scanner, which is an HP 6200C. I've had
    >> it for quite a few years now - the newest OS "officially" supported by
    >> the scanner is Windows 2000! - so maybe it is just getting so old that it
    >> needs to be replaced. Then again, I've never used it very heavily and it
    >> has been _slightly_ flakey for several years but not as flakey as it has
    >> been these last few days. I'm running Windows XP Professional SP2 on a
    >> nearly new quad-core computer with an ASUS-M3A motherboard.
    >>
    >> I don't have any idea how to troubleshoot scanners and so little
    >> knowledge of how they actually work (and interface with the computer)
    >> that I don't have any idea what, if anything I can do to make this
    >> scanner run any better. Therefore, please forgive me if I give irrelevant
    >> information or omit important information in my description of the
    >> problem.
    >>
    >> Basically, the scanner "stalls" quite frequently, always at the start of
    >> a scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    >> able to scan a handful of pages without difficulty, then it just
    >> "stalls". I leave it alone for many minutes in the hope that it will
    >> "wake up" again and it occasionally squeaks a few times as if it is about
    >> to scan the page but then goes still again. Eventually, and I mean MANY
    >> minutes later (20 or more minutes sometimes) I will get one of several
    >> different cryptic error messages.
    >>
    >> I have fully reinstalled the software with the latest version from the HP
    >> site; this software is dated 2003. This has not helped. I've pretty much
    >> given up on using the HP Precision Pro software since it hardly ever
    >> works. However, the Microsoft Scanner and Camera Wizard gives me somewhat
    >> better results. Sometimes, I can scan twenty or more pages before it
    >> starts to "stall".
    >>
    >> The only antidote I've found to the problem is to disconnect the power
    >> from the scanner, leave it disconnected for 15 seconds, then power it up
    >> again. After that I can OFTEN (but NOT always!) scan again. When that
    >> doesn't work, I just give up on scanning that day and try again the next
    >> day when it will typically work again.
    >>
    >> One other symptom that I just discovered today which may or may not be
    >> helpful. I tried to click on My Computer to see some files on my D: drive
    >> (I have two hard drives) and got only the "flashlight searching for
    >> folders" animation. I waited several minutes and it utterly failed to
    >> find my list of drives. I had similar results when I tried using Windows
    >> Explorer. Then, in a moment of inspiration, I disconnected the power for
    >> the scanner and My Computer came up right away!
    >>
    >> It seems as if the scanner and XP are having some kind of issues but I
    >> have no idea what kind of issues they could be having or what I could do
    >> about them.
    >>
    >> Sorry for the very vague information but does this give anyone any ideas
    >> for how I could help myself?
    >>
    >> Unfortunately, I can't afford either a repair depot to fix the scanner or
    >> a new scanner since money is extremely tight right now.....
    >>
    >> --
    >> Rhino

    >
    > Might just be the cable connection: have you a spare you can try, or
    > another socket, or USB? If it was the scanner overheating I wouldn't have
    > expected that 'flashlight' problem. If you make a note of those error
    > messages and google for them with the scanner name you may find what they
    > mean, and even a proper service manual. (Sorry to say I had a quick
    > Google but could only find the spec rather than the SM and codes.)
    >
    > S

    This might help:
    http://www.ehow.com/about_5283003_hp-scanner-troubleshooting.html
     
  12. Anthony Buckland

    Anthony Buckland Flightless Bird

    "Rhino" <no.offline.contact.please@example.com> wrote in message
    news:u$aWMv4ILHA.5224@TK2MSFTNGP04.phx.gbl...
    >I haven't called them on the assumption that if I asked for support on a
    >10+ year old scanner they'd laugh in my face....
    > ...


    Don't give up on that until you've tried it. I recently
    got no laughs and a prompt and informative response
    when I wanted to upgrade the memory on a 10-year-old
    Compaq desktop. You've probably called someone for
    support and heard an automated warning that "calls
    are monitored for quality control." Laughing at the
    customer is not deemed acceptable quality.
    (Laughing behind your back at their next coffee break
    is another matter and one which need not concern you --
    think of it as an aid to their good mental health.)
     
  13. Chuck

    Chuck Flightless Bird

    Since the scaner is several years old, it may need some internal cleaning
    and relubrication.
    Your description of the problem sounds like the lubricant had dried up or
    gotten sticky with age.

    "boatman312" <eracars@gmail.com> wrote in message
    news:i1ku2f$k20$1@news.eternal-september.org...
    > On 07/14/10 12:28 PM, Rhino wrote:
    >> I'm having odd problems with my scanner, which is an HP 6200C. I've had
    >> it
    >> for quite a few years now - the newest OS "officially" supported by the
    >> scanner is Windows 2000! - so maybe it is just getting so old that it
    >> needs
    >> to be replaced. Then again, I've never used it very heavily and it has
    >> been
    >> _slightly_ flakey for several years but not as flakey as it has been
    >> these
    >> last few days. I'm running Windows XP Professional SP2 on a nearly new
    >> quad-core computer with an ASUS-M3A motherboard.
    >>
    >> I don't have any idea how to troubleshoot scanners and so little
    >> knowledge
    >> of how they actually work (and interface with the computer) that I don't
    >> have any idea what, if anything I can do to make this scanner run any
    >> better. Therefore, please forgive me if I give irrelevant information or
    >> omit important information in my description of the problem.
    >>
    >> Basically, the scanner "stalls" quite frequently, always at the start of
    >> a
    >> scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
    >> able
    >> to scan a handful of pages without difficulty, then it just "stalls". I
    >> leave it alone for many minutes in the hope that it will "wake up" again
    >> and
    >> it occasionally squeaks a few times as if it is about to scan the page
    >> but
    >> then goes still again. Eventually, and I mean MANY minutes later (20 or
    >> more
    >> minutes sometimes) I will get one of several different cryptic error
    >> messages.
    >>
    >> I have fully reinstalled the software with the latest version from the HP
    >> site; this software is dated 2003. This has not helped. I've pretty much
    >> given up on using the HP Precision Pro software since it hardly ever
    >> works.
    >> However, the Microsoft Scanner and Camera Wizard gives me somewhat better
    >> results. Sometimes, I can scan twenty or more pages before it starts to
    >> "stall".
    >>
    >> The only antidote I've found to the problem is to disconnect the power
    >> from
    >> the scanner, leave it disconnected for 15 seconds, then power it up
    >> again.
    >> After that I can OFTEN (but NOT always!) scan again. When that doesn't
    >> work,
    >> I just give up on scanning that day and try again the next day when it
    >> will
    >> typically work again.
    >>
    >> One other symptom that I just discovered today which may or may not be
    >> helpful. I tried to click on My Computer to see some files on my D: drive
    >> (I
    >> have two hard drives) and got only the "flashlight searching for folders"
    >> animation. I waited several minutes and it utterly failed to find my list
    >> of
    >> drives. I had similar results when I tried using Windows Explorer. Then,
    >> in
    >> a moment of inspiration, I disconnected the power for the scanner and My
    >> Computer came up right away!
    >>
    >> It seems as if the scanner and XP are having some kind of issues but I
    >> have
    >> no idea what kind of issues they could be having or what I could do about
    >> them.
    >>
    >> Sorry for the very vague information but does this give anyone any ideas
    >> for
    >> how I could help myself?
    >>
    >> Unfortunately, I can't afford either a repair depot to fix the scanner or
    >> a
    >> new scanner since money is extremely tight right now.....
    >>
    >> --
    >> Rhino
    >>

    >
    > Your scanner is probably failing. Time to invest in a new one. Heck, I
    > bought an HP All-in-one (superceded model) for under $75. Slow, but works
    > fine. Or I can sell you my old Canon USB Flatbed for $25 plus shipping.
    > ;>)
    >
     

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