Scanner No Longer Recognized

[Rick]

I'm using XP Home and added a Belkin N Router. Since then my HP 4320 scanner
is no longer recognized as being installed (I uninstalled and reinstalled
scanner software but it didn't help). I called Belkin and they said it is an
HP problem. I called HP and they told me it's an XP problem. I sure could
use some help resolving this issue. Thanks, Rick

 

[Scott]

reinstall all usb hubs in device manager


On Sat, 27 Feb 2010 09:07:01 -0500, Rick <Rick@discussions.microsoft.com>
wrote:

> I'm using XP Home and added a Belkin N Router. Since then my HP 4320
> scanner
> is no longer recognized as being installed (I uninstalled and reinstalled
> scanner software but it didn't help). I called Belkin and they said it
> is an
> HP problem. I called HP and they told me it's an XP problem. I sure
> could
> use some help resolving this issue. Thanks, Rick


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[PA Bear [MS MVP]]

HP Support's blowing smoke up your kilt.

Rick wrote:
> I'm using XP Home and added a Belkin N Router. Since then my HP 4320
> scanner is no longer recognized as being installed (I uninstalled and
> reinstalled scanner software but it didn't help). I called Belkin and
> they
> said it is an HP problem. I called HP and they told me it's an XP
> problem.
> I sure could use some help resolving this issue. Thanks, Rick

 

[Unknown]

What happens if you remove the Belkin and reinstalled the scanner?
"Rick" <Rick@discussions.microsoft.com> wrote in message
news:690F21F1-DDF3-4F5C-8AB5-7DBFEF3DE538@microsoft.com...
> I'm using XP Home and added a Belkin N Router. Since then my HP 4320
> scanner
> is no longer recognized as being installed (I uninstalled and reinstalled
> scanner software but it didn't help). I called Belkin and they said it is
> an
> HP problem. I called HP and they told me it's an XP problem. I sure
> could
> use some help resolving this issue. Thanks, Rick

 

[Lem]

Rick wrote:
> I'm using XP Home and added a Belkin N Router. Since then my HP 4320 scanner
> is no longer recognized as being installed (I uninstalled and reinstalled
> scanner software but it didn't help). I called Belkin and they said it is an
> HP problem. I called HP and they told me it's an XP problem. I sure could
> use some help resolving this issue. Thanks, Rick

Assuming that your "4320 scanner" is connected to your computer via a
USB cable, I can't imagine what adding a router would have to do with it.

I couldn't find any mention of anything with that product number on the
hp site, but assuming it's similar to the ScanJet 4300, see these:
http://h10025.www1.hp.com/ewfrf/wc/...5332&lc=en&dlc=en&cc=us&lang=en&product=58982
http://h10025.www1.hp.com/ewfrf/wc/...oc:5&lc=en&dlc=en&cc=us&product=58982&lang=en

Or try Scott's suggestion.

--
Lem

Apollo 11 - 40 years ago:
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