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Safe Mode Issue

Discussion in 'Windows XP' started by rlastar, Mar 17, 2010.

  1. rlastar

    rlastar Flightless Bird

    Purchased a Dell Vostro Windows XP3 desktop a few months ago.
    About a month or so ago, I wanted to boot up in safe mode, but couldn't
    always get there.
    At least 50% of the time I can't get the safe mode screen to pop up
    correctly. Instead of the normal safe mode screen, all that shows is Windows
    Vista on the screen and Windows Vista isn't my OS. I can only hit the enter
    key and Windows XP load in the normal mode.

    While needing to go into safe mode is rare, I'd like to fix this issue. Any
    help is appreciated.
     
  2. Mark Adams

    Mark Adams Flightless Bird

    "rlastar" wrote:

    > Purchased a Dell Vostro Windows XP3 desktop a few months ago.
    > About a month or so ago, I wanted to boot up in safe mode, but couldn't
    > always get there.
    > At least 50% of the time I can't get the safe mode screen to pop up
    > correctly. Instead of the normal safe mode screen, all that shows is Windows
    > Vista on the screen and Windows Vista isn't my OS. I can only hit the enter
    > key and Windows XP load in the normal mode.
    >
    > While needing to go into safe mode is rare, I'd like to fix this issue. Any
    > help is appreciated.


    If you purchased this machine new, this sounds like a warranty problem. Make
    sure you save your data and make an image of it to an external drive before
    you send it in for repair. Dell is likely to reimage the hard drive and
    everything on it will be wiped.
     
  3. rlastar

    rlastar Flightless Bird

    Dell says software is not a warranty issue.

    "Mark Adams" wrote:

    >
    >
    > "rlastar" wrote:
    >
    > > Purchased a Dell Vostro Windows XP3 desktop a few months ago.
    > > About a month or so ago, I wanted to boot up in safe mode, but couldn't
    > > always get there.
    > > At least 50% of the time I can't get the safe mode screen to pop up
    > > correctly. Instead of the normal safe mode screen, all that shows is Windows
    > > Vista on the screen and Windows Vista isn't my OS. I can only hit the enter
    > > key and Windows XP load in the normal mode.
    > >
    > > While needing to go into safe mode is rare, I'd like to fix this issue. Any
    > > help is appreciated.

    >
    > If you purchased this machine new, this sounds like a warranty problem. Make
    > sure you save your data and make an image of it to an external drive before
    > you send it in for repair. Dell is likely to reimage the hard drive and
    > everything on it will be wiped.
     
  4. Billns

    Billns Flightless Bird

    On 3/17/2010 1:56 PM, rlastar wrote:
    > Dell says software is not a warranty issue.
    >
    > "Mark Adams" wrote:
    >
    >>

    If not a warranty issue, still Dell should be able to assist you in
    resolving the problem.

    You could call me an optimist here...

    Bill
     
  5. Anonamoose

    Anonamoose Flightless Bird

    I presume this was labeled a used or off-lease computer or you have been
    swindled by Dell as there is no way a hard drive that has not been
    previously loaded with Vista could ever show anything related to Vista. A
    computer sold as new cannot have a used hard drive: there is no wiggle room.
    If you cannot get to safe mode in your XP installation and are seeing a
    remnant of a former Vista install your XP setup is seriously faulty/hosed
    and the most expedient thing to do is reformat/reinstall. I would use a
    program like Magic Jelly Beans to get the XP installation key from the
    registry first. as well as make the usual back-ups.
    Vista and XP use different boot loaders and if XP is your only OS it appears
    that the XP installation did not completely wipe out a prior Vista install.
    The sooner you bite the bullet the less painful it will be. Microsoft OSes
    being what they are, including Win7, sooner or later you will absolutely
    need to get to safe mode.
     
  6. Twayne

    Twayne Flightless Bird

    In news:7ED4DF36-7E27-4EC8-964E-F9ACA7E1E240@microsoft.com,
    rlastar <rlastar@discussions.microsoft.com> typed:
    > Dell says software is not a warranty issue.


    No, but if the HW can't work right, THAT is! You're probably tapping the F8
    key too slowly or at the wrong time, actually. You see, when no details are
    provided, it's necessary to guess at what is likely wrong. So I guessed you
    are operating it incorrectly. Read up on how to enter Safe Mode. Or modify
    boot.ini so you can instead just boot straight into it.

    HTH,

    Twayne`

    > "Mark Adams" wrote:
    >
    >>
    >>
    >> "rlastar" wrote:
    >>
    >>> Purchased a Dell Vostro Windows XP3 desktop a few months
    >>> ago.
    >>> About a month or so ago, I wanted to boot up in safe
    >>> mode, but couldn't always get there.
    >>> At least 50% of the time I can't get the safe mode screen
    >>> to pop up correctly. Instead of the normal safe mode
    >>> screen, all that shows is Windows Vista on the screen and
    >>> Windows Vista isn't my OS. I can only hit the enter key
    >>> and Windows XP load in the normal mode.
    >>>
    >>> While needing to go into safe mode is rare, I'd like to
    >>> fix this issue. Any help is appreciated.

    >>
    >> If you purchased this machine new, this sounds like a
    >> warranty problem. Make sure you save your data and make an
    >> image of it to an external drive before you send it in for
    >> repair. Dell is likely to reimage the hard drive and
    >> everything on it will be wiped.




    --
    --
    Life is the only real counselor; wisdom unfiltered
    through personal experience does not become a
    part of the moral tissue.
     
  7. Mark Adams

    Mark Adams Flightless Bird

    "rlastar" wrote:

    > Dell says software is not a warranty issue.
    >


    What "Anonamoose" said was my point. There should not be ANY reference to
    Vista on a new computer shipped with XP. If Dell screwed up the XP install
    somehow, then they should fix it---- under warranty. Which brings up another
    question. Did you or anybody else try to install Vista on this machine and
    then reinstalled XP? If so, all bets are off with Dell.

    > "Mark Adams" wrote:
    >
    > >
    > >
    > > "rlastar" wrote:
    > >
    > > > Purchased a Dell Vostro Windows XP3 desktop a few months ago.
    > > > About a month or so ago, I wanted to boot up in safe mode, but couldn't
    > > > always get there.
    > > > At least 50% of the time I can't get the safe mode screen to pop up
    > > > correctly. Instead of the normal safe mode screen, all that shows is Windows
    > > > Vista on the screen and Windows Vista isn't my OS. I can only hit the enter
    > > > key and Windows XP load in the normal mode.
    > > >
    > > > While needing to go into safe mode is rare, I'd like to fix this issue. Any
    > > > help is appreciated.

    > >
    > > If you purchased this machine new, this sounds like a warranty problem. Make
    > > sure you save your data and make an image of it to an external drive before
    > > you send it in for repair. Dell is likely to reimage the hard drive and
    > > everything on it will be wiped.
     
  8. philo

    philo Flightless Bird

    rlastar wrote:
    > Dell says software is not a warranty issue.
    >
    > "Mark Adams" wrote:
    >
    >>
    >> "rlastar" wrote:
    >>
    >>> Purchased a Dell Vostro Windows XP3 desktop a few months ago.
    >>> About a month or so ago, I wanted to boot up in safe mode, but couldn't
    >>> always get there.
    >>> At least 50% of the time I can't get the safe mode screen to pop up
    >>> correctly. Instead of the normal safe mode screen, all that shows is Windows
    >>> Vista on the screen and Windows Vista isn't my OS. I can only hit the enter
    >>> key and Windows XP load in the normal mode.
    >>>
    >>> While needing to go into safe mode is rare, I'd like to fix this issue. Any
    >>> help is appreciated.

    >> If you purchased this machine new, this sounds like a warranty problem. Make
    >> sure you save your data and make an image of it to an external drive before
    >> you send it in for repair. Dell is likely to reimage the hard drive and
    >> everything on it will be wiped.




    You need to speak to a manager then

    there is no way you should see a Vista screen when trying to get to safe
    mode...

    it's a warranty issue as they set it up wrong
     
  9. Daave

    Daave Flightless Bird

    rlastar wrote:
    > Purchased a Dell Vostro Windows XP3 desktop a few months ago.
    > About a month or so ago, I wanted to boot up in safe mode, but
    > couldn't always get there.
    > At least 50% of the time I can't get the safe mode screen to pop up
    > correctly. Instead of the normal safe mode screen, all that shows is
    > Windows Vista on the screen and Windows Vista isn't my OS. I can
    > only hit the enter key and Windows XP load in the normal mode.
    >
    > While needing to go into safe mode is rare, I'd like to fix this
    > issue. Any help is appreciated.


    Who did you purchase this PC from?

    The reason I ask is I noticed the same exact thing with my colleague's
    Dell notebook. Our company (HQ are located in another state) had
    purchased it from Dell but immediately put an image on the hard drive of
    the XP Pro system and specific programs those in her department use.
    I'll bet when the original image was made, it was from a Dell PC that
    once had had Vista installed.

    You should probably perform a Clean Install.

    Otherwise, you might find this thread helpful:

    http://groups.google.com/group/micr...hread/ab0a8837d4bbf578/1e22c2d4a98e9364?hl=en
     
  10. Doum

    Doum Flightless Bird

    "Anonamoose" <aetoo@hotmail.com> écrivait
    news:A164FD07-B16B-4E14-8331-48419357D63F@microsoft.com:

    > I presume this was labeled a used or off-lease computer or you have
    > been swindled by Dell as there is no way a hard drive that has not
    > been previously loaded with Vista could ever show anything related to
    > Vista. A computer sold as new cannot have a used hard drive: there is
    > no wiggle room. If you cannot get to safe mode in your XP installation
    > and are seeing a remnant of a former Vista install your XP setup is
    > seriously faulty/hosed and the most expedient thing to do is
    > reformat/reinstall. I would use a program like Magic Jelly Beans to
    > get the XP installation key from the registry first. as well as make
    > the usual back-ups. Vista and XP use different boot loaders and if XP
    > is your only OS it appears that the XP installation did not completely
    > wipe out a prior Vista install. The sooner you bite the bullet the
    > less painful it will be. Microsoft OSes being what they are, including
    > Win7, sooner or later you will absolutely need to get to safe mode.
    >
    >


    If the CD key revealed by Magic Jelly Bean is the Dell volume key for image
    purpose, it shouldn't be used on a new install, the OP should use the key
    on the sticker applied on the case if he reinstall using a generic OEM XP
    cd matching the type (Home or Pro) and language. If he reinstalls using a
    "Factory restore" disk or partition, he shouldn't need a key.

    But as mention by others, there shouldn't be Vista traces if the machine
    was bought new and there was no attempt to install Vista, it must be
    resolved by Dell.
     
  11. LVTravel

    LVTravel Flightless Bird

    "Doum" <me@domain.net> wrote in message
    news:XnF9D3F5C3BFF291doumdomainnet@207.46.248.16...
    > "Anonamoose" <aetoo@hotmail.com> écrivait
    > news:A164FD07-B16B-4E14-8331-48419357D63F@microsoft.com:
    >
    >> I presume this was labeled a used or off-lease computer or you have
    >> been swindled by Dell as there is no way a hard drive that has not
    >> been previously loaded with Vista could ever show anything related to
    >> Vista. A computer sold as new cannot have a used hard drive: there is
    >> no wiggle room. If you cannot get to safe mode in your XP installation
    >> and are seeing a remnant of a former Vista install your XP setup is
    >> seriously faulty/hosed and the most expedient thing to do is
    >> reformat/reinstall. I would use a program like Magic Jelly Beans to
    >> get the XP installation key from the registry first. as well as make
    >> the usual back-ups. Vista and XP use different boot loaders and if XP
    >> is your only OS it appears that the XP installation did not completely
    >> wipe out a prior Vista install. The sooner you bite the bullet the
    >> less painful it will be. Microsoft OSes being what they are, including
    >> Win7, sooner or later you will absolutely need to get to safe mode.
    >>
    >>

    >
    > If the CD key revealed by Magic Jelly Bean is the Dell volume key for
    > image
    > purpose, it shouldn't be used on a new install, the OP should use the key
    > on the sticker applied on the case if he reinstall using a generic OEM XP
    > cd matching the type (Home or Pro) and language. If he reinstalls using a
    > "Factory restore" disk or partition, he shouldn't need a key.
    >
    > But as mention by others, there shouldn't be Vista traces if the machine
    > was bought new and there was no attempt to install Vista, it must be
    > resolved by Dell.


    I am wondering if this machine was one that was shipped with XP Pro on it as
    a "downgrade" from Vista. I have an HP laptop that this was the way I
    purchased it. If I hit the wrong key on boot-up the drive restore program
    attempts to start and this has Vista on it. When you purchase the machine
    with downgrade the Vista restore is generally installed and they only
    overwrite the system partition with the XP image. I am also wondering if
    the OP is pressing the F8 key for safe mode or hitting another key which is
    attempting to start the system restore.
     

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