Restart loop after Windows repair

[blackhead]

Hi all.

I've been having problems with the Internet.exe virus which I thought
I had removed from my computer using the Avast antivirus program. It
meant having to do a repair of the Windows installation using the CD
which worked.

But after working for a day, the system crashed again, with a blue
screen saying it was dumping the memory etc. I ran chkdsk /r which
said it had corrected more than one error, and have tried to do a
repair of the Windows installation, which manages to get through the
first part where it says it has been successful and is rebooting.
Unfortunately, it now keeps going to the blue screen where it gives a
stop error 7E, rather than carrying on with the installation.

Any idea as to what i can do to solve the problem?

 

[philo]

On 08/08/2010 090 AM, blackhead wrote:
> Hi all.
>
> I've been having problems with the Internet.exe virus which I thought
> I had removed from my computer using the Avast antivirus program. It
> meant having to do a repair of the Windows installation using the CD
> which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives a
> stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?



If you have severe virus damage
you may need to backup your data and preform a totally fresh install of
Windows after a full format

however before you get too far
you need to check your hardware to make sure it's not simply a hardware
problem


I'd get memtest86 and let it run


note: if it finds any faults at all at any time during the test,
you can then stop the test and assume your RAM is bad.

If the defects are rather severe they usually show up within the first
few minutes...but the test should otherwise be run for several hours


Then if the RAM tests ok

go the the website of your hard-drive's manufacturer

get their diagnostic utility and run it

again, if any problems are found

it's time to replace the hard-drive

 

[Shenan Stanley]

blackhead wrote:
> I've been having problems with the Internet.exe virus which I
> thought I had removed from my computer using the Avast antivirus
> program. It meant having to do a repair of the Windows installation
> using the CD which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives
> a stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?

Clean install instead of the 'repair'.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[Paul]

blackhead wrote:
> Hi all.
>
> I've been having problems with the Internet.exe virus which I thought
> I had removed from my computer using the Avast antivirus program. It
> meant having to do a repair of the Windows installation using the CD
> which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives a
> stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?

You can look up your 7E here.

"0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

http://aumha.org/a/stop.htm

In this example, they point out the importance of noting the
faulting routine. In their example, it is palmusbd.sys .

http://support.microsoft.com/kb/891892

Paul

 

[PA Bear [MS MVP]]

What anti-virus application or security suite was installed BEFORE you did
the repair install and was your subscription still current?

What anti-virus application or security suite is installed now and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Did a Norton or McAfee free-trial come preinstalled on the computer when you
bought it? (Doesn't matter if you never used or Activated it.)

How to perform a repair installation of Windows XP if a later version of
Internet Explorer is installed
http://support.microsoft.com/kb/917964

Was IE8 or IE7 installed when you did the Repair Install?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


blackhead wrote:
> I've been having problems with the Internet.exe virus which I thought
> I had removed from my computer using the Avast antivirus program. It
> meant having to do a repair of the Windows installation using the CD
> which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives a
> stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?

 

[blackhead]

On 8 Aug, 22:22, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> What anti-virus application or security suite was installed BEFORE you did
> the repair install and was your subscription  still current?

I have never had an anti-virus application installed because I don't
visit dodgey sites, not open iffy emails.

I did install Zone alarm, though.

> What anti-virus application or security suite is installed now and is your
> subscription current?  What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?

Zone alarm and Avast anti-virus

> Did a Norton or McAfee free-trial come preinstalled on the computer when you
> bought it? (Doesn't matter if you never used or Activated it.)

No

>    How to perform a repair installation of Windows XP if a later version of
> Internet Explorer is installed
>    http://support.microsoft.com/kb/917964
>
> Was IE8 or IE7 installed when you did the Repair Install?

IE8 was installed before I had the problems. The first repair that
worked installed IE6.

> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
>
> blackhead wrote:
> > I've been having problems with the Internet.exe virus which I thought
> > I had removed from my computer using the Avast antivirus program. It
> > meant having to do a repair of the Windows installation using the CD
> > which worked.
>
> > But after working for a day, the system crashed again, with a blue
> > screen saying it was dumping the memory etc. I ran chkdsk /r which
> > said it had corrected more than one error, and have tried to do a
> > repair of the Windows installation, which manages to get through the
> > first part where it says it has been successful and is rebooting.
> > Unfortunately, it now keeps going to the blue screen where it gives a
> > stop error 7E, rather than carrying on with the installation.
>
> > Any idea as to what i can do to solve the problem?- Hide quoted text -
>
> - Show quoted text -

 

[Shenan Stanley]

<snipped>

blackhead wrote:
> I did install Zone alarm, though.

First - you aren't protected just because you "don't visit dodgey sites"
and/or "don't open iffy emails". Drive by virus/trojan/spyware/adware
attacks are too common and happen on the most trusted sites - you'd be
surprised.

Second - uninstall Zone Alarm and use the built in firewall - doubtful you
are getting any benefit from Zone Alarm and it just adds a variable (even a
likely cause) many times.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[PA Bear [MS MVP]]

=> First reason to format & do a clean install:

> I have never had an anti-virus application installed because I don't
> visit dodgey sites, not open iffy emails.

Then how did you get infected with "Internet.exe virus?" Bet you do P2P
file-sharing & exchange stuff with friends via flash drives, yeah? And your
computer's connected to the internet, yeah?

=> Second reason to format & do a clean install:

A Repair Install will NOT resolve any sort of infection. See...

Cleaning a Compromised System
http://technet.microsoft.com/en-us/library/cc700813.aspx

=> Third reason to format & do a clean install:

> IE8 was installed before I had the problems. The first repair that
> worked installed IE6.

See KB917964. Assuming you did NOT uninstall IE8 (or IE7) prior to doing
the Repair Install, Windows (and IE) is now in a "confused state." Your
ONLY recourse now is to back-up any personal data (none of which should be
considered 100% trustworthy at this point) then format the HDD & do a clean
install of Windows. Please note that a Repair Install (AKA in-place
upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before connecting a flash drive, SDCard, or any other external drive to the
computer:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually before connecting any external drive to the computer:
http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial AND download/run the
appropriate removal tool BEFORE installing any updates, Windows Service
Packs or IE upgrades AND BEFORE installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

Have fun!

blackhead wrote:
> On 8 Aug, 22:22, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>> What anti-virus application or security suite was installed BEFORE you
>> did
>> the repair install and was your subscription still current?
>
> I have never had an anti-virus application installed because I don't
> visit dodgey sites, not open iffy emails.
>
> I did install Zone alarm, though.
>
>> What anti-virus application or security suite is installed now and is
>> your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>
> Zone alarm and Avast anti-virus
>
>> Did a Norton or McAfee free-trial come preinstalled on the computer when
>> you bought it? (Doesn't matter if you never used or Activated it.)
>
> No
>
>> How to perform a repair installation of Windows XP if a later version of
>> Internet Explorer is installed
>> http://support.microsoft.com/kb/917964
>>
>> Was IE8 or IE7 installed when you did the Repair Install?
>
> IE8 was installed before I had the problems. The first repair that
> worked installed IE6.
>
>> blackhead wrote:
>>> I've been having problems with the Internet.exe virus which I thought
>>> I had removed from my computer using the Avast antivirus program. It
>>> meant having to do a repair of the Windows installation using the CD
>>> which worked.
>>
>>> But after working for a day, the system crashed again, with a blue
>>> screen saying it was dumping the memory etc. I ran chkdsk /r which
>>> said it had corrected more than one error, and have tried to do a
>>> repair of the Windows installation, which manages to get through the
>>> first part where it says it has been successful and is rebooting.
>>> Unfortunately, it now keeps going to the blue screen where it gives a
>>> stop error 7E, rather than carrying on with the installation.
>>
>>> Any idea as to what i can do to solve the problem?- Hide quoted text -
>>
>> - Show quoted text -