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Restart loop after Windows repair

Discussion in 'Windows XP' started by blackhead, Aug 8, 2010.

  1. blackhead

    blackhead Flightless Bird

    Hi all.

    I've been having problems with the Internet.exe virus which I thought
    I had removed from my computer using the Avast antivirus program. It
    meant having to do a repair of the Windows installation using the CD
    which worked.

    But after working for a day, the system crashed again, with a blue
    screen saying it was dumping the memory etc. I ran chkdsk /r which
    said it had corrected more than one error, and have tried to do a
    repair of the Windows installation, which manages to get through the
    first part where it says it has been successful and is rebooting.
    Unfortunately, it now keeps going to the blue screen where it gives a
    stop error 7E, rather than carrying on with the installation.

    Any idea as to what i can do to solve the problem?
     
  2. philo

    philo Flightless Bird

    On 08/08/2010 09:30 AM, blackhead wrote:
    > Hi all.
    >
    > I've been having problems with the Internet.exe virus which I thought
    > I had removed from my computer using the Avast antivirus program. It
    > meant having to do a repair of the Windows installation using the CD
    > which worked.
    >
    > But after working for a day, the system crashed again, with a blue
    > screen saying it was dumping the memory etc. I ran chkdsk /r which
    > said it had corrected more than one error, and have tried to do a
    > repair of the Windows installation, which manages to get through the
    > first part where it says it has been successful and is rebooting.
    > Unfortunately, it now keeps going to the blue screen where it gives a
    > stop error 7E, rather than carrying on with the installation.
    >
    > Any idea as to what i can do to solve the problem?




    If you have severe virus damage
    you may need to backup your data and preform a totally fresh install of
    Windows after a full format

    however before you get too far
    you need to check your hardware to make sure it's not simply a hardware
    problem


    I'd get memtest86 and let it run


    note: if it finds any faults at all at any time during the test,
    you can then stop the test and assume your RAM is bad.

    If the defects are rather severe they usually show up within the first
    few minutes...but the test should otherwise be run for several hours


    Then if the RAM tests ok

    go the the website of your hard-drive's manufacturer

    get their diagnostic utility and run it

    again, if any problems are found

    it's time to replace the hard-drive
     
  3. Shenan Stanley

    Shenan Stanley Flightless Bird

    blackhead wrote:
    > I've been having problems with the Internet.exe virus which I
    > thought I had removed from my computer using the Avast antivirus
    > program. It meant having to do a repair of the Windows installation
    > using the CD which worked.
    >
    > But after working for a day, the system crashed again, with a blue
    > screen saying it was dumping the memory etc. I ran chkdsk /r which
    > said it had corrected more than one error, and have tried to do a
    > repair of the Windows installation, which manages to get through the
    > first part where it says it has been successful and is rebooting.
    > Unfortunately, it now keeps going to the blue screen where it gives
    > a stop error 7E, rather than carrying on with the installation.
    >
    > Any idea as to what i can do to solve the problem?


    Clean install instead of the 'repair'.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  4. Paul

    Paul Flightless Bird

    blackhead wrote:
    > Hi all.
    >
    > I've been having problems with the Internet.exe virus which I thought
    > I had removed from my computer using the Avast antivirus program. It
    > meant having to do a repair of the Windows installation using the CD
    > which worked.
    >
    > But after working for a day, the system crashed again, with a blue
    > screen saying it was dumping the memory etc. I ran chkdsk /r which
    > said it had corrected more than one error, and have tried to do a
    > repair of the Windows installation, which manages to get through the
    > first part where it says it has been successful and is rebooting.
    > Unfortunately, it now keeps going to the blue screen where it gives a
    > stop error 7E, rather than carrying on with the installation.
    >
    > Any idea as to what i can do to solve the problem?


    You can look up your 7E here.

    "0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

    http://aumha.org/a/stop.htm

    In this example, they point out the importance of noting the
    faulting routine. In their example, it is palmusbd.sys .

    http://support.microsoft.com/kb/891892

    Paul
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    What anti-virus application or security suite was installed BEFORE you did
    the repair install and was your subscription still current?

    What anti-virus application or security suite is installed now and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Did a Norton or McAfee free-trial come preinstalled on the computer when you
    bought it? (Doesn't matter if you never used or Activated it.)

    How to perform a repair installation of Windows XP if a later version of
    Internet Explorer is installed
    http://support.microsoft.com/kb/917964

    Was IE8 or IE7 installed when you did the Repair Install?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    blackhead wrote:
    > I've been having problems with the Internet.exe virus which I thought
    > I had removed from my computer using the Avast antivirus program. It
    > meant having to do a repair of the Windows installation using the CD
    > which worked.
    >
    > But after working for a day, the system crashed again, with a blue
    > screen saying it was dumping the memory etc. I ran chkdsk /r which
    > said it had corrected more than one error, and have tried to do a
    > repair of the Windows installation, which manages to get through the
    > first part where it says it has been successful and is rebooting.
    > Unfortunately, it now keeps going to the blue screen where it gives a
    > stop error 7E, rather than carrying on with the installation.
    >
    > Any idea as to what i can do to solve the problem?
     
  6. blackhead

    blackhead Flightless Bird

    On 8 Aug, 22:22, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    > What anti-virus application or security suite was installed BEFORE you did
    > the repair install and was your subscription  still current?


    I have never had an anti-virus application installed because I don't
    visit dodgey sites, not open iffy emails.

    I did install Zone alarm, though.

    > What anti-virus application or security suite is installed now and is your
    > subscription current?  What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)?


    Zone alarm and Avast anti-virus

    > Did a Norton or McAfee free-trial come preinstalled on the computer when you
    > bought it? (Doesn't matter if you never used or Activated it.)


    No

    >    How to perform a repair installation of Windows XP if a later version of
    > Internet Explorer is installed
    >    http://support.microsoft.com/kb/917964
    >
    > Was IE8 or IE7 installed when you did the Repair Install?


    IE8 was installed before I had the problems. The first repair that
    worked installed IE6.

    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    >
    > blackhead wrote:
    > > I've been having problems with the Internet.exe virus which I thought
    > > I had removed from my computer using the Avast antivirus program. It
    > > meant having to do a repair of the Windows installation using the CD
    > > which worked.

    >
    > > But after working for a day, the system crashed again, with a blue
    > > screen saying it was dumping the memory etc. I ran chkdsk /r which
    > > said it had corrected more than one error, and have tried to do a
    > > repair of the Windows installation, which manages to get through the
    > > first part where it says it has been successful and is rebooting.
    > > Unfortunately, it now keeps going to the blue screen where it gives a
    > > stop error 7E, rather than carrying on with the installation.

    >
    > > Any idea as to what i can do to solve the problem?- Hide quoted text -

    >
    > - Show quoted text -
     
  7. Shenan Stanley

    Shenan Stanley Flightless Bird

    <snipped>

    blackhead wrote:
    > I did install Zone alarm, though.


    First - you aren't protected just because you "don't visit dodgey sites"
    and/or "don't open iffy emails". Drive by virus/trojan/spyware/adware
    attacks are too common and happen on the most trusted sites - you'd be
    surprised.

    Second - uninstall Zone Alarm and use the built in firewall - doubtful you
    are getting any benefit from Zone Alarm and it just adds a variable (even a
    likely cause) many times.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    => First reason to format & do a clean install:

    > I have never had an anti-virus application installed because I don't
    > visit dodgey sites, not open iffy emails.


    Then how did you get infected with "Internet.exe virus?" Bet you do P2P
    file-sharing & exchange stuff with friends via flash drives, yeah? And your
    computer's connected to the internet, yeah?

    => Second reason to format & do a clean install:

    A Repair Install will NOT resolve any sort of infection. See...

    Cleaning a Compromised System
    http://technet.microsoft.com/en-us/library/cc700813.aspx

    => Third reason to format & do a clean install:

    > IE8 was installed before I had the problems. The first repair that
    > worked installed IE6.


    See KB917964. Assuming you did NOT uninstall IE8 (or IE7) prior to doing
    the Repair Install, Windows (and IE) is now in a "confused state." Your
    ONLY recourse now is to back-up any personal data (none of which should be
    considered 100% trustworthy at this point) then format the HDD & do a clean
    install of Windows. Please note that a Repair Install (AKA in-place
    upgrade) will NOT fix this!

    HOW TO do a clean install of WinXP: See
    http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
    http://support.microsoft.com/kb/978307

    After the clean install, you will have the equivalent of a "new computer" so
    take care of everything on the following page before otherwise connecting
    the machine to the internet or a local network (i.e., other computers) and
    before connecting a flash drive, SDCard, or any other external drive to the
    computer:

    4 steps to help protect your new computer before you go online
    http://www.microsoft.com/security/pypc.aspx

    Other helpful references include:

    HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
    (after a clean install)
    http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

    HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    clean install)
    http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

    Tip: After getting the computer fully-patched, download/install KB971029
    manually before connecting any external drive to the computer:
    http://support.microsoft.com/kb/971029

    NB: Any Norton or McAfee free-trial that came preinstalled on the computer
    when you bought it will be reinstalled (but invalid) when Windows is
    reinstalled. You MUST uninstall the free-trial AND download/run the
    appropriate removal tool BEFORE installing any updates, Windows Service
    Packs or IE upgrades AND BEFORE installing your new anti-virus application
    (which will require WinXP SP3 to be installed).

    Norton Removal Tool
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer Products Removal Tool
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    Also see:

    Risks & Benefits of P2P file sharing
    http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
    http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

    Steps To Help Prevent Spyware
    http://www.microsoft.com/security/spyware/prevent.aspx

    Steps to Help Prevent Computer Worms
    http://www.microsoft.com/security/worms/prevent.aspx

    Avoid Rogue Security Software!
    http://www.microsoft.com/security/antivirus/rogue.aspx

    Have fun!

    blackhead wrote:
    > On 8 Aug, 22:22, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    >> What anti-virus application or security suite was installed BEFORE you
    >> did
    >> the repair install and was your subscription still current?

    >
    > I have never had an anti-virus application installed because I don't
    > visit dodgey sites, not open iffy emails.
    >
    > I did install Zone alarm, though.
    >
    >> What anti-virus application or security suite is installed now and is
    >> your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)?
    >> What third-party firewall (if any)?

    >
    > Zone alarm and Avast anti-virus
    >
    >> Did a Norton or McAfee free-trial come preinstalled on the computer when
    >> you bought it? (Doesn't matter if you never used or Activated it.)

    >
    > No
    >
    >> How to perform a repair installation of Windows XP if a later version of
    >> Internet Explorer is installed
    >> http://support.microsoft.com/kb/917964
    >>
    >> Was IE8 or IE7 installed when you did the Repair Install?

    >
    > IE8 was installed before I had the problems. The first repair that
    > worked installed IE6.
    >
    >> blackhead wrote:
    >>> I've been having problems with the Internet.exe virus which I thought
    >>> I had removed from my computer using the Avast antivirus program. It
    >>> meant having to do a repair of the Windows installation using the CD
    >>> which worked.

    >>
    >>> But after working for a day, the system crashed again, with a blue
    >>> screen saying it was dumping the memory etc. I ran chkdsk /r which
    >>> said it had corrected more than one error, and have tried to do a
    >>> repair of the Windows installation, which manages to get through the
    >>> first part where it says it has been successful and is rebooting.
    >>> Unfortunately, it now keeps going to the blue screen where it gives a
    >>> stop error 7E, rather than carrying on with the installation.

    >>
    >>> Any idea as to what i can do to solve the problem?- Hide quoted text -

    >>
    >> - Show quoted text -
     

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