[Crosspost to IE General newsgroup] Assuming you installed KB978207 two weeks ago, just before the problem started... Error message after you install a Windows Internet Explorer update from Windows Update or from Microsoft Update: "Webpage cannot be displayed": http://support.microsoft.com/kb/942818 If tweaking your third-party firewall's settings don't help, try the following: 1. Disable your anti-virus application, all Norton Add-ons (if any), any real-time protection provided by an anti-spyware application (except for Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, Ad-Aware Ad-Watch & Guard, etc.), disable any third-party firewall AND THEN enable the Windows Firewall. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #4 below until your anti-virus application has been re-enabled! If you're running ZA Free firewall, you may need to uninstall it instead of disabling it. 2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)" via Add/Remove Programs (make sure Show Updates box is checked at top right) and reboot. 3. Re-do #1 above. 4. WinXP: Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install any Critical Security Updates offered (e.g., KB978207). If a Root Certificates update is listed in the Optional Software updates category on the left-hand side of the scan results window, install it to take full advantage of IE's enhanced security. 5. Reboot & make sure everything in #1 above is enabled again and, if applicable, disable the Windows Firewall and enable (or reinstall) your third-party firewall. ===================================== For home users, no-charge support is available by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB978207). LOOK! => If your problem relates to a Cumulative Security Update for IE (e.g., KB978207), call the above number and ask to be transferred to the Consumer IE7 queue (which is 47830). Consumer Security Support home page & Microsoft Update Solution Center also offer support options https://consumersecuritysupport.microsoft.com/ http://support.microsoft.com/ph/6527#tab3 For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 -- IE-specific newsgroup: news://msnews.microsoft.com/microsoft.public.internetexplorer.general ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Barbara wrote: > I can not find the discussion group for Internet Explorer only so am > posting > the problem to this discussion group. The problem that I am having is > when > I open up the computer for the past two weeks a page comes up with the > following message: "Internet Explorer can not display this page". I can > click the page off and continue to work on the computer. This is rather > annoying to have it occur every time I open up the computer. I have > Internet Explorer 8. Is there any way I can correct this problem or tell > me why this is happening. It has never happened before until the past two > weeks. Would appreciate any suggestions,etc.