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Re: Internet Explorer

Discussion in 'Internet Explorer' started by PA Bear [MS MVP], Feb 6, 2010.

  1. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Crosspost to IE General newsgroup]

    Assuming you installed KB978207 two weeks ago, just before the problem

    Error message after you install a Windows Internet Explorer update from
    Windows Update or from Microsoft Update: "Webpage cannot be displayed":

    If tweaking your third-party firewall's settings don't help, try the

    1. Disable your anti-virus application, all Norton Add-ons (if any), any
    real-time protection provided by an anti-spyware application (except for
    Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, Ad-Aware
    Ad-Watch & Guard, etc.), disable any third-party firewall AND THEN enable
    the Windows Firewall.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) except #4 below until your anti-virus
    application has been re-enabled! If you're running ZA Free firewall, you
    may need to uninstall it instead of disabling it.

    2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"
    via Add/Remove Programs (make sure Show Updates box is checked at top right)
    and reboot.

    3. Re-do #1 above.

    4. WinXP: Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
    | Install any Critical Security Updates offered (e.g., KB978207). If a Root
    Certificates update is listed in the Optional Software updates category on
    the left-hand side of the scan results window, install it to take full
    advantage of IE's enhanced security.

    5. Reboot & make sure everything in #1 above is enabled again and, if
    applicable, disable the Windows Firewall and enable (or reinstall) your
    third-party firewall.


    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978207).

    LOOK! => If your problem relates to a Cumulative Security Update for IE
    (e.g., KB978207), call the above number and ask to be transferred to the
    Consumer IE7 queue (which is 47830).

    Consumer Security Support home page & Microsoft Update Solution Center also
    offer support options

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Or you can...

    Start a free Windows Update support incident request:
    IE-specific newsgroup:

    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    Barbara wrote:
    > I can not find the discussion group for Internet Explorer only so am
    > posting
    > the problem to this discussion group. The problem that I am having is
    > when
    > I open up the computer for the past two weeks a page comes up with the
    > following message: "Internet Explorer can not display this page". I can
    > click the page off and continue to work on the computer. This is rather
    > annoying to have it occur every time I open up the computer. I have
    > Internet Explorer 8. Is there any way I can correct this problem or tell
    > me why this is happening. It has never happened before until the past two
    > weeks. Would appreciate any suggestions,etc.

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