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Re: Internet Explorer

  • Thread starter PA Bear [MS MVP]
  • Start date

PA Bear [MS MVP]

Flightless Bird
[Crosspost to IE General newsgroup]

Assuming you installed KB978207 two weeks ago, just before the problem

Error message after you install a Windows Internet Explorer update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":

If tweaking your third-party firewall's settings don't help, try the

1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, Ad-Aware
Ad-Watch & Guard, etc.), disable any third-party firewall AND THEN enable
the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. WinXP: Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
| Install any Critical Security Updates offered (e.g., KB978207). If a Root
Certificates update is listed in the Optional Software updates category on
the left-hand side of the scan results window, install it to take full
advantage of IE's enhanced security.

5. Reboot & make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.


For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978207).

LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB978207), call the above number and ask to be transferred to the
Consumer IE7 queue (which is 47830).

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Or you can...

Start a free Windows Update support incident request:
IE-specific newsgroup:

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Barbara wrote:
> I can not find the discussion group for Internet Explorer only so am
> posting
> the problem to this discussion group. The problem that I am having is
> when
> I open up the computer for the past two weeks a page comes up with the
> following message: "Internet Explorer can not display this page". I can
> click the page off and continue to work on the computer. This is rather
> annoying to have it occur every time I open up the computer. I have
> Internet Explorer 8. Is there any way I can correct this problem or tell
> me why this is happening. It has never happened before until the past two
> weeks. Would appreciate any suggestions,etc.