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Re: IE7 on XP Not Functioning

Discussion in 'Internet Explorer' started by PA Bear [MS MVP], Mar 11, 2010.

  1. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Crosspost to IE General newsgroup]

    Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
    when posting in a forum or newsgroup. Please do so in your next reply.

    Did the recently-installed updates include WinXP SP3?

    When (approx. date) did your Norton subscription expire? What anti-virus
    application is installed now?

    Was your anti-virus application running in the background when you installed
    IE7 (and/or SP3)?
    --
    IE-specific newsgroup:
    news://msnews.microsoft.com/microsoft.public.internetexplorer.general

    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    AndreaL wrote:
    > I just updated my XP with every update under the sun. I also removed
    > norton
    > with a removal tool. I updated to IE7 and cannot get anything at all to
    > load. It opens, the diagnostic tool says there is no connection issue, but
    > it won't work. I did disable add ons and did a reset and they didn't help.
    > What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    > Help!
     
  2. AndreaL

    AndreaL Flightless Bird

    I did install SP3. Uninstalled it, didn't help even after reloading IE7. The
    Norton expired in 2004. I did a complete removal. It was not running during
    installation.

    I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    won't even open.

    "PA Bear [MS MVP]" wrote:

    > [Crosspost to IE General newsgroup]
    >
    > Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
    > when posting in a forum or newsgroup. Please do so in your next reply.
    >
    > Did the recently-installed updates include WinXP SP3?
    >
    > When (approx. date) did your Norton subscription expire? What anti-virus
    > application is installed now?
    >
    > Was your anti-virus application running in the background when you installed
    > IE7 (and/or SP3)?
    > --
    > IE-specific newsgroup:
    > news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    >
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > AndreaL wrote:
    > > I just updated my XP with every update under the sun. I also removed
    > > norton
    > > with a removal tool. I updated to IE7 and cannot get anything at all to
    > > load. It opens, the diagnostic tool says there is no connection issue, but
    > > it won't work. I did disable add ons and did a reset and they didn't help.
    > > What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    > > Help!

    >
    > .
    >
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Repost: What anti-virus application is installed now?

    What anti-virus application did you install after you removed your Norton
    application and did you install it before or after your Norton subscription
    (or free trial) expired?


    AndreaL wrote:
    > I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    > The
    > Norton expired in 2004. I did a complete removal. It was not running
    > during
    > installation.
    >
    > I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    > won't even open.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> [Crosspost to IE General newsgroup]
    >>
    >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    >> SP2)
    >> when posting in a forum or newsgroup. Please do so in your next reply.
    >>
    >> Did the recently-installed updates include WinXP SP3?
    >>
    >> When (approx. date) did your Norton subscription expire? What anti-virus
    >> application is installed now?
    >>
    >> Was your anti-virus application running in the background when you
    >> installed IE7 (and/or SP3)?
    >> --
    >> IE-specific newsgroup:
    >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    >>
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> AndreaL wrote:
    >>> I just updated my XP with every update under the sun. I also removed
    >>> norton
    >>> with a removal tool. I updated to IE7 and cannot get anything at all to
    >>> load. It opens, the diagnostic tool says there is no connection issue,
    >>> but
    >>> it won't work. I did disable add ons and did a reset and they didn't
    >>> help.
    >>> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    >>> Help!

    >>
    >> .
     
  4. AndreaL

    AndreaL Flightless Bird

    None. I didn't install anything.

    I ended up doing a system restore and now I'm back to IE6. I'd like to
    update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    through a removal tool (again) and as far as I can see there is no other
    anti-virus on here now.

    "PA Bear [MS MVP]" wrote:

    > Repost: What anti-virus application is installed now?
    >
    > What anti-virus application did you install after you removed your Norton
    > application and did you install it before or after your Norton subscription
    > (or free trial) expired?
    >
    >
    > AndreaL wrote:
    > > I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    > > The
    > > Norton expired in 2004. I did a complete removal. It was not running
    > > during
    > > installation.
    > >
    > > I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    > > won't even open.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > >> [Crosspost to IE General newsgroup]
    > >>
    > >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    > >> SP2)
    > >> when posting in a forum or newsgroup. Please do so in your next reply.
    > >>
    > >> Did the recently-installed updates include WinXP SP3?
    > >>
    > >> When (approx. date) did your Norton subscription expire? What anti-virus
    > >> application is installed now?
    > >>
    > >> Was your anti-virus application running in the background when you
    > >> installed IE7 (and/or SP3)?
    > >> --
    > >> IE-specific newsgroup:
    > >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    > >>
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>
    > >>
    > >> AndreaL wrote:
    > >>> I just updated my XP with every update under the sun. I also removed
    > >>> norton
    > >>> with a removal tool. I updated to IE7 and cannot get anything at all to
    > >>> load. It opens, the diagnostic tool says there is no connection issue,
    > >>> but
    > >>> it won't work. I did disable add ons and did a reset and they didn't
    > >>> help.
    > >>> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    > >>> Help!
    > >>
    > >> .

    >
    > .
    >
     
  5. C

    C Flightless Bird

    AndreaL wrote:
    > None. I didn't install anything.
    >
    > I ended up doing a system restore and now I'm back to IE6. I'd like to
    > update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    > through a removal tool (again) and as far as I can see there is no other
    > anti-virus on here now.


    Both IE 6 and 7 are vulnerable. Go for IE8

    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> Repost: What anti-virus application is installed now?
    >>
    >> What anti-virus application did you install after you removed your Norton
    >> application and did you install it before or after your Norton subscription
    >> (or free trial) expired?
    >>
    >>
    >> AndreaL wrote:
    >>> I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    >>> The
    >>> Norton expired in 2004. I did a complete removal. It was not running
    >>> during
    >>> installation.
    >>>
    >>> I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    >>> won't even open.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>
    >>>> [Crosspost to IE General newsgroup]
    >>>>
    >>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    >>>> SP2)
    >>>> when posting in a forum or newsgroup. Please do so in your next reply.
    >>>>
    >>>> Did the recently-installed updates include WinXP SP3?
    >>>>
    >>>> When (approx. date) did your Norton subscription expire? What anti-virus
    >>>> application is installed now?
    >>>>
    >>>> Was your anti-virus application running in the background when you
    >>>> installed IE7 (and/or SP3)?
    >>>> --
    >>>> IE-specific newsgroup:
    >>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    >>>>
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>> AndreaL wrote:
    >>>>> I just updated my XP with every update under the sun. I also removed
    >>>>> norton
    >>>>> with a removal tool. I updated to IE7 and cannot get anything at all to
    >>>>> load. It opens, the diagnostic tool says there is no connection issue,
    >>>>> but
    >>>>> it won't work. I did disable add ons and did a reset and they didn't
    >>>>> help.
    >>>>> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    >>>>> Help!
    >>>> .

    >> .
    >>



    --
    C
     
  6. smlunatick

    smlunatick Flightless Bird

    On Mar 11, 7:42 pm, AndreaL <Andr...@discussions.microsoft.com> wrote:
    > None. I didn't install anything.
    >
    > I ended up doing a system restore and now I'm back to IE6. I'd like to
    > update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    > through a removal tool (again) and as far as I can see there is no other
    > anti-virus on here now.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    > > Repost: What anti-virus application is installed now?

    >
    > > What anti-virus application did you install after you removed your Norton
    > > application and did you install it before or after your Norton subscription
    > > (or free trial) expired?

    >
    > > AndreaL wrote:
    > > > I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    > > > The
    > > > Norton expired in 2004. I did a complete removal. It was not running
    > > > during
    > > > installation.

    >
    > > > I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    > > > won't even open.

    >
    > > > "PA Bear [MS MVP]" wrote:

    >
    > > >> [Crosspost to IE General newsgroup]

    >
    > > >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    > > >> SP2)
    > > >> when posting in a forum or newsgroup. Please do so in your next reply.

    >
    > > >> Did the recently-installed updates include WinXP SP3?

    >
    > > >> When (approx. date) did your Norton subscription expire?  What anti-virus
    > > >> application is installed now?

    >
    > > >> Was your anti-virus application running in the background when you
    > > >> installed IE7 (and/or SP3)?
    > > >> --
    > > >> IE-specific newsgroup:
    > > >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general

    >
    > > >> ~Robear Dyer (PA Bear)
    > > >> MS MVP-IE, Mail, Security, Windows Client - since 2002

    >
    > > >> AndreaL wrote:
    > > >>> I just updated my XP with every update under the sun. I also removed
    > > >>> norton
    > > >>> with a removal tool. I updated to IE7 and cannot get anything at all to
    > > >>> load. It opens, the diagnostic tool says there is no connection issue,
    > > >>> but
    > > >>> it won't work. I did disable add ons and did a reset and they didn't
    > > >>> help.
    > > >>> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    > > >>> Help!

    >
    > > >> .

    >
    > > .


    What was the update sequence?


    A recommended update sequence is:

    SP3
    IE7 or IE8

    You may need to uninst
     
  7. AndreaL

    AndreaL Flightless Bird

    I'm sorry to be a bother. I did end up downloading IE7 and it is installed. I
    double checked everywhere I could figure to check and there is no anti-virus
    on this computer. When I open IE7 I get the IE cannot display this page
    notice with a blank screen. I cannot load any pages at all in it.

    "AndreaL" wrote:

    > None. I didn't install anything.
    >
    > I ended up doing a system restore and now I'm back to IE6. I'd like to
    > update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    > through a removal tool (again) and as far as I can see there is no other
    > anti-virus on here now.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    > > Repost: What anti-virus application is installed now?
    > >
    > > What anti-virus application did you install after you removed your Norton
    > > application and did you install it before or after your Norton subscription
    > > (or free trial) expired?
    > >
    > >
    > > AndreaL wrote:
    > > > I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    > > > The
    > > > Norton expired in 2004. I did a complete removal. It was not running
    > > > during
    > > > installation.
    > > >
    > > > I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    > > > won't even open.
    > > >
    > > > "PA Bear [MS MVP]" wrote:
    > > >
    > > >> [Crosspost to IE General newsgroup]
    > > >>
    > > >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    > > >> SP2)
    > > >> when posting in a forum or newsgroup. Please do so in your next reply.
    > > >>
    > > >> Did the recently-installed updates include WinXP SP3?
    > > >>
    > > >> When (approx. date) did your Norton subscription expire? What anti-virus
    > > >> application is installed now?
    > > >>
    > > >> Was your anti-virus application running in the background when you
    > > >> installed IE7 (and/or SP3)?
    > > >> --
    > > >> IE-specific newsgroup:
    > > >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    > > >>
    > > >> ~Robear Dyer (PA Bear)
    > > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > > >>
    > > >>
    > > >> AndreaL wrote:
    > > >>> I just updated my XP with every update under the sun. I also removed
    > > >>> norton
    > > >>> with a removal tool. I updated to IE7 and cannot get anything at all to
    > > >>> load. It opens, the diagnostic tool says there is no connection issue,
    > > >>> but
    > > >>> it won't work. I did disable add ons and did a reset and they didn't
    > > >>> help.
    > > >>> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    > > >>> Help!
    > > >>
    > > >> .

    > >
    > > .
    > >
     
  8. AndreaL

    AndreaL Flightless Bird

    I uninstalled SP3 and installed IE7. I did not update again with SP3.
    I can't use IE8 due to some website incompatibilities.
    It's still dead as a doornail.


    "smlunatick" wrote:

    > On Mar 11, 7:42 pm, AndreaL <Andr...@discussions.microsoft.com> wrote:
    > > None. I didn't install anything.
    > >
    > > I ended up doing a system restore and now I'm back to IE6. I'd like to
    > > update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    > > through a removal tool (again) and as far as I can see there is no other
    > > anti-virus on here now.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > > > Repost: What anti-virus application is installed now?

    > >
    > > > What anti-virus application did you install after you removed your Norton
    > > > application and did you install it before or after your Norton subscription
    > > > (or free trial) expired?

    > >
    > > > AndreaL wrote:
    > > > > I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    > > > > The
    > > > > Norton expired in 2004. I did a complete removal. It was not running
    > > > > during
    > > > > installation.

    > >
    > > > > I just uninstalled IE7 in the hopes that it would revert to IE6 and now it
    > > > > won't even open.

    > >
    > > > > "PA Bear [MS MVP]" wrote:

    > >
    > > > >> [Crosspost to IE General newsgroup]

    > >
    > > > >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    > > > >> SP2)
    > > > >> when posting in a forum or newsgroup. Please do so in your next reply.

    > >
    > > > >> Did the recently-installed updates include WinXP SP3?

    > >
    > > > >> When (approx. date) did your Norton subscription expire? What anti-virus
    > > > >> application is installed now?

    > >
    > > > >> Was your anti-virus application running in the background when you
    > > > >> installed IE7 (and/or SP3)?
    > > > >> --
    > > > >> IE-specific newsgroup:
    > > > >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general

    > >
    > > > >> ~Robear Dyer (PA Bear)
    > > > >> MS MVP-IE, Mail, Security, Windows Client - since 2002

    > >
    > > > >> AndreaL wrote:
    > > > >>> I just updated my XP with every update under the sun. I also removed
    > > > >>> norton
    > > > >>> with a removal tool. I updated to IE7 and cannot get anything at all to
    > > > >>> load. It opens, the diagnostic tool says there is no connection issue,
    > > > >>> but
    > > > >>> it won't work. I did disable add ons and did a reset and they didn't
    > > > >>> help.
    > > > >>> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    > > > >>> Help!

    > >
    > > > >> .

    > >
    > > > .

    >
    > What was the update sequence?
    >
    >
    > A recommended update sequence is:
    >
    > SP3
    > IE7 or IE8
    >
    > You may need to uninst
    > .
    >
     
  9. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    >> the diagnostic tool says there is no connection issue

    Unfortunately that doesn't tell you anything about how IE will be treated
    through that connection. E.g. you might have a personal firewall set up
    which is blocking an "unauthorized" version of iexplore.exe as being a
    possible Trojan.


    ---


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:e94Dl6SwKHA.4752@TK2MSFTNGP04.phx.gbl...
    > [Crosspost to IE General newsgroup]
    >
    > Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
    > when posting in a forum or newsgroup. Please do so in your next reply.
    >
    > Did the recently-installed updates include WinXP SP3?
    >
    > When (approx. date) did your Norton subscription expire? What anti-virus
    > application is installed now?
    >
    > Was your anti-virus application running in the background when you
    > installed IE7 (and/or SP3)?
    > --
    > IE-specific newsgroup:
    > news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    >
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > AndreaL wrote:
    >> I just updated my XP with every update under the sun. I also removed
    >> norton
    >> with a removal tool. I updated to IE7 and cannot get anything at all to
    >> load. It opens, the diagnostic tool says there is no connection issue,
    >> but
    >> it won't work. I did disable add ons and did a reset and they didn't
    >> help.
    >> What next? I do not want to go to IE8 and IE6 has no tabs, which I love.
    >> Help!

    >
     
  10. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > I ended up doing a system restore and now I'm back to IE6.

    NB: Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    reboot. If that doesn't correct the problem, then try System Restore.

    > None. I didn't install [an anti-virus application after I removed
    > Norton 2004]



    Back-up any personal data (none of which should be considered 100%
    trustworthy at this point) then format the HDD & do a clean install of
    Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
    fix this!

    HOW TO do a clean install of WinXP: See
    http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
    http://support.microsoft.com/kb/978307

    After the clean install, you'll have the equivalent of a "new computer" so
    take care of everything on the following page before otherwise connecting
    the machine to the internet or a local network (i.e., other computers) and
    before using a flash drive or SDCard that isn't brand-new or hasn't been
    freshly formatted:

    4 steps to help protect your new computer before you go online
    http://www.microsoft.com/security/pypc.aspx

    Other helpful references include:

    HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
    (after a clean install)
    http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

    HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    clean install)
    http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

    Tip: After getting the computer fully-patched, download/install KB971029
    manually: http://support.microsoft.com/kb/971029

    NB: Any Norton or McAfee free-trial that came preinstalled on the computer
    when you bought it will be reinstalled (but invalid) when Windows is
    reinstalled. You MUST uninstall the free-trial AND download/run the
    appropriate removal tool BEFORE installing any updates, Windows Service
    Packs or IE upgrades AND BEFORE installing your new anti-virus application
    (which will require WinXP SP3 to be installed).

    Norton Removal Tool
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer Products Removal Tool
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    AndreaL wrote:
    > None. I didn't install anything.
    >
    > I ended up doing a system restore and now I'm back to IE6. I'd like to
    > update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    > through a removal tool (again) and as far as I can see there is no other
    > anti-virus on here now.
    >
    > "PA Bear [MS MVP]" wrote:
    >> Repost: What anti-virus application is installed now?
    >>
    >> What anti-virus application did you install after you removed your Norton
    >> application and did you install it before or after your Norton
    >> subscription
    >> (or free trial) expired?
    >>
    >>
    >> AndreaL wrote:
    >>> I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    >>> The
    >>> Norton expired in 2004. I did a complete removal. It was not running
    >>> during
    >>> installation.
    >>>
    >>> I just uninstalled IE7 in the hopes that it would revert to IE6 and now
    >>> it
    >>> won't even open.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>
    >>>> [Crosspost to IE General newsgroup]
    >>>>
    >>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    >>>> SP2)
    >>>> when posting in a forum or newsgroup. Please do so in your next reply.
    >>>>
    >>>> Did the recently-installed updates include WinXP SP3?
    >>>>
    >>>> When (approx. date) did your Norton subscription expire? What
    >>>> anti-virus
    >>>> application is installed now?
    >>>>
    >>>> Was your anti-virus application running in the background when you
    >>>> installed IE7 (and/or SP3)?
    >>>> --
    >>>> IE-specific newsgroup:
    >>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    >>>>
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>> AndreaL wrote:
    >>>>> I just updated my XP with every update under the sun. I also removed
    >>>>> norton
    >>>>> with a removal tool. I updated to IE7 and cannot get anything at all
    >>>>> to
    >>>>> load. It opens, the diagnostic tool says there is no connection issue,
    >>>>> but
    >>>>> it won't work. I did disable add ons and did a reset and they didn't
    >>>>> help.
    >>>>> What next? I do not want to go to IE8 and IE6 has no tabs, which I
    >>>>> love.
    >>>>> Help!
    >>>>
    >>>> .

    >>
    >> .
     
  11. AndreaL

    AndreaL Flightless Bird

    Thank you! I will do this just as soon as I can locate the discs.

    "PA Bear [MS MVP]" wrote:

    > > I ended up doing a system restore and now I'm back to IE6.

    >
    > NB: Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    > upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    > reboot. If that doesn't correct the problem, then try System Restore.
    >
    > > None. I didn't install [an anti-virus application after I removed
    > > Norton 2004]

    >
    >
    > Back-up any personal data (none of which should be considered 100%
    > trustworthy at this point) then format the HDD & do a clean install of
    > Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
    > fix this!
    >
    > HOW TO do a clean install of WinXP: See
    > http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
    > http://support.microsoft.com/kb/978307
    >
    > After the clean install, you'll have the equivalent of a "new computer" so
    > take care of everything on the following page before otherwise connecting
    > the machine to the internet or a local network (i.e., other computers) and
    > before using a flash drive or SDCard that isn't brand-new or hasn't been
    > freshly formatted:
    >
    > 4 steps to help protect your new computer before you go online
    > http://www.microsoft.com/security/pypc.aspx
    >
    > Other helpful references include:
    >
    > HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
    > (after a clean install)
    > http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c
    >
    > HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    > clean install)
    > http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
    >
    > Tip: After getting the computer fully-patched, download/install KB971029
    > manually: http://support.microsoft.com/kb/971029
    >
    > NB: Any Norton or McAfee free-trial that came preinstalled on the computer
    > when you bought it will be reinstalled (but invalid) when Windows is
    > reinstalled. You MUST uninstall the free-trial AND download/run the
    > appropriate removal tool BEFORE installing any updates, Windows Service
    > Packs or IE upgrades AND BEFORE installing your new anti-virus application
    > (which will require WinXP SP3 to be installed).
    >
    > Norton Removal Tool
    > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
    >
    > McAfee Consumer Products Removal Tool
    > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
    >
    > If these procedures look too complex - and there is no shame in admitting
    > this isn't your cup of tea - take the machine to a local, reputable and
    > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > AndreaL wrote:
    > > None. I didn't install anything.
    > >
    > > I ended up doing a system restore and now I'm back to IE6. I'd like to
    > > update to IE7 but am now afraid to. I removed all of the anti-virus Norton
    > > through a removal tool (again) and as far as I can see there is no other
    > > anti-virus on here now.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> Repost: What anti-virus application is installed now?
    > >>
    > >> What anti-virus application did you install after you removed your Norton
    > >> application and did you install it before or after your Norton
    > >> subscription
    > >> (or free trial) expired?
    > >>
    > >>
    > >> AndreaL wrote:
    > >>> I did install SP3. Uninstalled it, didn't help even after reloading IE7.
    > >>> The
    > >>> Norton expired in 2004. I did a complete removal. It was not running
    > >>> during
    > >>> installation.
    > >>>
    > >>> I just uninstalled IE7 in the hopes that it would revert to IE6 and now
    > >>> it
    > >>> won't even open.
    > >>>
    > >>> "PA Bear [MS MVP]" wrote:
    > >>>
    > >>>> [Crosspost to IE General newsgroup]
    > >>>>
    > >>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
    > >>>> SP2)
    > >>>> when posting in a forum or newsgroup. Please do so in your next reply.
    > >>>>
    > >>>> Did the recently-installed updates include WinXP SP3?
    > >>>>
    > >>>> When (approx. date) did your Norton subscription expire? What
    > >>>> anti-virus
    > >>>> application is installed now?
    > >>>>
    > >>>> Was your anti-virus application running in the background when you
    > >>>> installed IE7 (and/or SP3)?
    > >>>> --
    > >>>> IE-specific newsgroup:
    > >>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
    > >>>>
    > >>>> ~Robear Dyer (PA Bear)
    > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>>>
    > >>>>
    > >>>> AndreaL wrote:
    > >>>>> I just updated my XP with every update under the sun. I also removed
    > >>>>> norton
    > >>>>> with a removal tool. I updated to IE7 and cannot get anything at all
    > >>>>> to
    > >>>>> load. It opens, the diagnostic tool says there is no connection issue,
    > >>>>> but
    > >>>>> it won't work. I did disable add ons and did a reset and they didn't
    > >>>>> help.
    > >>>>> What next? I do not want to go to IE8 and IE6 has no tabs, which I
    > >>>>> love.
    > >>>>> Help!
    > >>>>
    > >>>> .
    > >>
    > >> .

    >
    > .
    >
     

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