I just had a problem installing the Library Reader by Sony today. I first emailed Sony regarding installing the program and was told to call in, so that's exactly what I did. After speaking to two different agents over the phone, I was finally transferred/escalated to their "3rd" level support who connected to my system over the Internet. The agent took control and was finally able to get the program installed and running. He was moving too quickly though for me to copy the steps required, but I DO remember something about "Program Control" and having to add something like 4 executables into a program setting or something like that. I have been looking for this option, but cannot seem to find it. Does anyone know what I'm talking about? Where is this so I can perform these steps in the future if needed?