I need a new product key for a copy of Office 2007 Enterprise Edition purchased through the Employee Purchase Program. The activation wizard, which according to the article here: http://office.microsoft.com/en-us/help/HA012334341033.aspx is supposed to offer the option to activate either on-line or over the phone, does no such thing. If I select "activate" from the options screen in (for example) Word 2007 I'm asked for a product key and that's it. There is no option presented for telephone activation, and no way for me to get the telephone number for the activation center. Where else can I find the number I need to get the new key?
On Tue, 13 Apr 2010 16:29:01 -0700, ParcaKnight wrote: > I need a new product key for a copy of Office 2007 Enterprise Edition Just curious - Enterprise Edition is only sold by volume licensing - why are you not asking your company to help with your problem in the activation process? You quoted an URL for individual program activiation - activation for volume licensing is handled differently, and you really need to get help from the company that made the volume license purchase. David > purchased through the Employee Purchase Program. The activation wizard, > which according to the article here: > > http://office.microsoft.com/en-us/help/HA012334341033.aspx > > is supposed to offer the option to activate either on-line or over the > phone, does no such thing. If I select "activate" from the options screen in > (for example) Word 2007 I'm asked for a product key and that's it. There is > no option presented for telephone activation, and no way for me to get the > telephone number for the activation center. Where else can I find the number > I need to get the new key? -- From David Troxell - Product Scope 7.9 - Encourager Software Email - mailtoffice2010_Remove_@_Me_encouragersoftware.com Product Scope 7 Viewer - NO Registration Fee! Free to Use! http://www.encouragersoftware.com/ http://www.encouragersoftware.com/profile/microsoft-office-2010.html
"ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message news:249D1C4B-51BA-4B50-9335-966F76A4F384@microsoft.com... > I need a new product key for a copy of Office 2007 Enterprise Edition > purchased through the Employee Purchase Program. The activation wizard, > which according to the article here: > > http://office.microsoft.com/en-us/help/HA012334341033.aspx > > is supposed to offer the option to activate either on-line or over the > phone, does no such thing. If I select "activate" from the options screen > in > (for example) Word 2007 I'm asked for a product key and that's it. There > is > no option presented for telephone activation, and no way for me to get the > telephone number for the activation center. Where else can I find the > number > I need to get the new key? You don't need a new key. Why would you think you did? If you are attached to the internet you should automatically be activated when you install the software. To check open Word and click on the Office Orb then click on Word Options and then Resources. You should now see Activate Microsoft Office and an activate key. What happens when you click on Activate? If it says already activated you have no problem. It it is not activated it should either activate over the internet or give the telephone number. Now, all help for Enterprise is supposed to come from either the company through which you purchased the Home Use rights (your company) and you also received a telephone number for support by Microsoft when you purchased the single use license (one computer at a time) for Enterprise. Most here are totally reluctant to provide assistance for Enterprise versions here as there are many pirated versions on the internet.
Contact the IT department from where you purchased your Office Enterprise version through the HUP program -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message news:249D1C4B-51BA-4B50-9335-966F76A4F384@microsoft.com... >I need a new product key for a copy of Office 2007 Enterprise Edition > purchased through the Employee Purchase Program. The activation wizard, > which according to the article here: > > http://office.microsoft.com/en-us/help/HA012334341033.aspx > > is supposed to offer the option to activate either on-line or over the > phone, does no such thing. If I select "activate" from the options screen in > (for example) Word 2007 I'm asked for a product key and that's it. There is > no option presented for telephone activation, and no way for me to get the > telephone number for the activation center. Where else can I find the number > I need to get the new key?
"David Troxell - Encourager Software" wrote: > Just curious - Enterprise Edition is only sold by volume licensing - why > are you not asking your company to help with your problem in the activation > process? Because I don't have the contact information for our rep readily available. Tracking him down was a pain the first time, and I didn't relish the thought of having to spend most of tomorrow doing it again. > You quoted an URL for individual program activiation - activation for > volume licensing is handled differently, and you really need to get help > from the company that made the volume license purchase. I don't mean to pick, you're giving valid advice and I appreciate you taking the time to do it. But there's absolutely nothing in the help which gives any indication that this is the right course. All I did was follow the program's own recommendations for solving the issue and got nowhere. I did finally find a page listing the Product Activation Center numbers on Microsoft's EPP site; now I have a new key, bought and paid for, soon to be locked away somewhere safe from my horrible memory. If the help file had pointed me that way to begin with, life would have been so much simpler all around.
"LVTravel" wrote: > You don't need a new key. Why would you think you did? ....because the program is prompting me for a key, and I don't have the old one. > If you are attached > to the internet you should automatically be activated when you install the > software. To check open Word and click on the Office Orb then click on Word > Options and then Resources. You should now see Activate Microsoft Office and > an activate key. What happens when you click on Activate? If it says > already activated you have no problem. It it is not activated it should > either activate over the internet or give the telephone number. It should, but it's not - as I said, there was no "either," only the option to enter a key. > Now, all help for Enterprise is supposed to come from either the company > through which you purchased the Home Use rights (your company) and you also > received a telephone number for support by Microsoft when you purchased the > single use license (one computer at a time) for Enterprise. Which I probably dropped in whatever black hole I lost the original license key in. My fault, entirely, no question. > Most here are totally reluctant to provide assistance for Enterprise > versions here as there are many pirated versions on the internet. I appreciate that, and I wouldn't think of trying to pirate a key or ask anyone here to help me do it. I was only trying to track down the proper resource for getting a legitimate key, as the program help files were proving anything but helpful. At any rate, the situation is resolved now, and I appreciate you taking the time to try and help straighten me out.
On Tue, 13 Apr 2010 20:16:01 -0700, ParcaKnight wrote: > "David Troxell - Encourager Software" wrote: > >> Just curious - Enterprise Edition is only sold by volume licensing - why >> are you not asking your company to help with your problem in the activation >> process? > > Because I don't have the contact information for our rep readily available. > Tracking him down was a pain the first time, and I didn't relish the thought > of having to spend most of tomorrow doing it again. > >> You quoted an URL for individual program activiation - activation for >> volume licensing is handled differently, and you really need to get help >> from the company that made the volume license purchase. > > I don't mean to pick, you're giving valid advice and I appreciate you taking > the time to do it. But there's absolutely nothing in the help which gives > any indication that this is the right course. All I did was follow the > program's own recommendations for solving the issue and got nowhere. The program's own recommendations (included in 2007 help) basically cover anything but volume licensing and special programs such as Home User Program (HUP) & Employee Purchase Program (EPP) - even though the Office 2010 help does have a reference to volume licensing, it's limited as well, and would not have been of use to you - Quoting Office 2010 help - "Activation Center numbers are not listed in this article, because there are many numbers, and the correct number for you is based on several factors. Microsoft software can be obtained under various licenses, including individual retail licenses, original equipment manufacturer (OEM) licenses, and volume licenses. Telephone numbers vary by product license and country/region." The 2007 help file does not even include that much information - so referring to help for your particular need would not be covered. your research - finding the Product Activation Center listing - and with the proper sign in or proper company credentials finally gave you the result you needed. OK, well all this is fresh in your mind - I'd suggest - burn your office suite to DVD (if you don't have a physical DVD already) and store your key with it, and keep good track of it. Many are crying today, because they can't find install disks or keys from years ago! David > I did > finally find a page listing the Product Activation Center numbers on > Microsoft's EPP site; now I have a new key, bought and paid for, soon to be > locked away somewhere safe from my horrible memory. If the help file had > pointed me that way to begin with, life would have been so much simpler all > around. -- From David Troxell - Product Scope 7.9 - Encourager Software Email - mailtoffice2010_Remove_@_Me_encouragersoftware.com Product Scope 7 Viewer - NO Registration Fee! Free to Use! http://www.encouragersoftware.com/ http://www.encouragersoftware.com/profile/microsoft-office-2010.html
"ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message news:94B03185-8C00-4FBE-B79A-BD2F2D7AB5BC@microsoft.com... > > > "LVTravel" wrote: > >> You don't need a new key. Why would you think you did? > > ...because the program is prompting me for a key, and I don't have the old > one. > >> If you are attached >> to the internet you should automatically be activated when you install >> the >> software. To check open Word and click on the Office Orb then click on >> Word >> Options and then Resources. You should now see Activate Microsoft Office >> and >> an activate key. What happens when you click on Activate? If it says >> already activated you have no problem. It it is not activated it should >> either activate over the internet or give the telephone number. > > It should, but it's not - as I said, there was no "either," only the > option > to enter a key. > >> Now, all help for Enterprise is supposed to come from either the company >> through which you purchased the Home Use rights (your company) and you >> also >> received a telephone number for support by Microsoft when you purchased >> the >> single use license (one computer at a time) for Enterprise. > > Which I probably dropped in whatever black hole I lost the original > license > key in. My fault, entirely, no question. > >> Most here are totally reluctant to provide assistance for Enterprise >> versions here as there are many pirated versions on the internet. > > I appreciate that, and I wouldn't think of trying to pirate a key or ask > anyone here to help me do it. I was only trying to track down the proper > resource for getting a legitimate key, as the program help files were > proving > anything but helpful. At any rate, the situation is resolved now, and I > appreciate you taking the time to try and help straighten me out. You need to go back to the original documentation you received with the purchase to find out where and how to obtain a key for Enterprise version of Office.
Here you will find the Phone numbers and email addresses as to where and whom to contact about Office Enterprise and your issue. Scroll down to the bottom of page to North America https://licensing.microsoft.com/eLicense/L1033/overview.asp -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message news:A3DDE7B8-D325-484D-8214-430F9771A788@microsoft.com... > "David Troxell - Encourager Software" wrote: > >> Just curious - Enterprise Edition is only sold by volume licensing - why >> are you not asking your company to help with your problem in the activation >> process? > > Because I don't have the contact information for our rep readily available. > Tracking him down was a pain the first time, and I didn't relish the thought > of having to spend most of tomorrow doing it again. > >> You quoted an URL for individual program activiation - activation for >> volume licensing is handled differently, and you really need to get help >> from the company that made the volume license purchase. > > I don't mean to pick, you're giving valid advice and I appreciate you taking > the time to do it. But there's absolutely nothing in the help which gives > any indication that this is the right course. All I did was follow the > program's own recommendations for solving the issue and got nowhere. I did > finally find a page listing the Product Activation Center numbers on > Microsoft's EPP site; now I have a new key, bought and paid for, soon to be > locked away somewhere safe from my horrible memory. If the help file had > pointed me that way to begin with, life would have been so much simpler all > around.