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Product Key Replacement

Discussion in 'Microsoft Office' started by ParcaKnight, Apr 13, 2010.

  1. ParcaKnight

    ParcaKnight Flightless Bird

    I need a new product key for a copy of Office 2007 Enterprise Edition
    purchased through the Employee Purchase Program. The activation wizard,
    which according to the article here:

    http://office.microsoft.com/en-us/help/HA012334341033.aspx

    is supposed to offer the option to activate either on-line or over the
    phone, does no such thing. If I select "activate" from the options screen in
    (for example) Word 2007 I'm asked for a product key and that's it. There is
    no option presented for telephone activation, and no way for me to get the
    telephone number for the activation center. Where else can I find the number
    I need to get the new key?
     
  2. On Tue, 13 Apr 2010 16:29:01 -0700, ParcaKnight wrote:

    > I need a new product key for a copy of Office 2007 Enterprise Edition


    Just curious - Enterprise Edition is only sold by volume licensing - why
    are you not asking your company to help with your problem in the activation
    process?

    You quoted an URL for individual program activiation - activation for
    volume licensing is handled differently, and you really need to get help
    from the company that made the volume license purchase.

    David

    > purchased through the Employee Purchase Program. The activation wizard,
    > which according to the article here:
    >
    > http://office.microsoft.com/en-us/help/HA012334341033.aspx
    >
    > is supposed to offer the option to activate either on-line or over the
    > phone, does no such thing. If I select "activate" from the options screen in
    > (for example) Word 2007 I'm asked for a product key and that's it. There is
    > no option presented for telephone activation, and no way for me to get the
    > telephone number for the activation center. Where else can I find the number
    > I need to get the new key?



    --
    From David Troxell - Product Scope 7.9 - Encourager Software
    Email - mailto:eek:ffice2010_Remove_@_Me_encouragersoftware.com
    Product Scope 7 Viewer - NO Registration Fee! Free to Use!
    http://www.encouragersoftware.com/
    http://www.encouragersoftware.com/profile/microsoft-office-2010.html
     
  3. LVTravel

    LVTravel Flightless Bird

    "ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message
    news:249D1C4B-51BA-4B50-9335-966F76A4F384@microsoft.com...
    > I need a new product key for a copy of Office 2007 Enterprise Edition
    > purchased through the Employee Purchase Program. The activation wizard,
    > which according to the article here:
    >
    > http://office.microsoft.com/en-us/help/HA012334341033.aspx
    >
    > is supposed to offer the option to activate either on-line or over the
    > phone, does no such thing. If I select "activate" from the options screen
    > in
    > (for example) Word 2007 I'm asked for a product key and that's it. There
    > is
    > no option presented for telephone activation, and no way for me to get the
    > telephone number for the activation center. Where else can I find the
    > number
    > I need to get the new key?




    You don't need a new key. Why would you think you did? If you are attached
    to the internet you should automatically be activated when you install the
    software. To check open Word and click on the Office Orb then click on Word
    Options and then Resources. You should now see Activate Microsoft Office and
    an activate key. What happens when you click on Activate? If it says
    already activated you have no problem. It it is not activated it should
    either activate over the internet or give the telephone number.

    Now, all help for Enterprise is supposed to come from either the company
    through which you purchased the Home Use rights (your company) and you also
    received a telephone number for support by Microsoft when you purchased the
    single use license (one computer at a time) for Enterprise.

    Most here are totally reluctant to provide assistance for Enterprise
    versions here as there are many pirated versions on the internet.
     
  4. Peter Foldes

    Peter Foldes Flightless Bird

    Contact the IT department from where you purchased your Office Enterprise version
    through the HUP program

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message
    news:249D1C4B-51BA-4B50-9335-966F76A4F384@microsoft.com...
    >I need a new product key for a copy of Office 2007 Enterprise Edition
    > purchased through the Employee Purchase Program. The activation wizard,
    > which according to the article here:
    >
    > http://office.microsoft.com/en-us/help/HA012334341033.aspx
    >
    > is supposed to offer the option to activate either on-line or over the
    > phone, does no such thing. If I select "activate" from the options screen in
    > (for example) Word 2007 I'm asked for a product key and that's it. There is
    > no option presented for telephone activation, and no way for me to get the
    > telephone number for the activation center. Where else can I find the number
    > I need to get the new key?
     
  5. ParcaKnight

    ParcaKnight Flightless Bird

    "David Troxell - Encourager Software" wrote:

    > Just curious - Enterprise Edition is only sold by volume licensing - why
    > are you not asking your company to help with your problem in the activation
    > process?


    Because I don't have the contact information for our rep readily available.
    Tracking him down was a pain the first time, and I didn't relish the thought
    of having to spend most of tomorrow doing it again.

    > You quoted an URL for individual program activiation - activation for
    > volume licensing is handled differently, and you really need to get help
    > from the company that made the volume license purchase.


    I don't mean to pick, you're giving valid advice and I appreciate you taking
    the time to do it. But there's absolutely nothing in the help which gives
    any indication that this is the right course. All I did was follow the
    program's own recommendations for solving the issue and got nowhere. I did
    finally find a page listing the Product Activation Center numbers on
    Microsoft's EPP site; now I have a new key, bought and paid for, soon to be
    locked away somewhere safe from my horrible memory. If the help file had
    pointed me that way to begin with, life would have been so much simpler all
    around.
     
  6. ParcaKnight

    ParcaKnight Flightless Bird

    "LVTravel" wrote:

    > You don't need a new key. Why would you think you did?


    ....because the program is prompting me for a key, and I don't have the old
    one.

    > If you are attached
    > to the internet you should automatically be activated when you install the
    > software. To check open Word and click on the Office Orb then click on Word
    > Options and then Resources. You should now see Activate Microsoft Office and
    > an activate key. What happens when you click on Activate? If it says
    > already activated you have no problem. It it is not activated it should
    > either activate over the internet or give the telephone number.


    It should, but it's not - as I said, there was no "either," only the option
    to enter a key.

    > Now, all help for Enterprise is supposed to come from either the company
    > through which you purchased the Home Use rights (your company) and you also
    > received a telephone number for support by Microsoft when you purchased the
    > single use license (one computer at a time) for Enterprise.


    Which I probably dropped in whatever black hole I lost the original license
    key in. My fault, entirely, no question.

    > Most here are totally reluctant to provide assistance for Enterprise
    > versions here as there are many pirated versions on the internet.


    I appreciate that, and I wouldn't think of trying to pirate a key or ask
    anyone here to help me do it. I was only trying to track down the proper
    resource for getting a legitimate key, as the program help files were proving
    anything but helpful. At any rate, the situation is resolved now, and I
    appreciate you taking the time to try and help straighten me out.
     
  7. On Tue, 13 Apr 2010 20:16:01 -0700, ParcaKnight wrote:

    > "David Troxell - Encourager Software" wrote:
    >
    >> Just curious - Enterprise Edition is only sold by volume licensing - why
    >> are you not asking your company to help with your problem in the activation
    >> process?

    >
    > Because I don't have the contact information for our rep readily available.
    > Tracking him down was a pain the first time, and I didn't relish the thought
    > of having to spend most of tomorrow doing it again.
    >
    >> You quoted an URL for individual program activiation - activation for
    >> volume licensing is handled differently, and you really need to get help
    >> from the company that made the volume license purchase.

    >
    > I don't mean to pick, you're giving valid advice and I appreciate you taking
    > the time to do it. But there's absolutely nothing in the help which gives
    > any indication that this is the right course. All I did was follow the
    > program's own recommendations for solving the issue and got nowhere.


    The program's own recommendations (included in 2007 help) basically cover
    anything but volume licensing and special programs such as Home User
    Program (HUP) & Employee Purchase Program (EPP) -

    even though the Office 2010 help does have a reference to volume licensing,
    it's limited as well, and would not have been of use to you -

    Quoting Office 2010 help -

    "Activation Center numbers are not listed in this article, because there
    are many numbers, and the correct number for you is based on several
    factors. Microsoft software can be obtained under various licenses,
    including individual retail licenses, original equipment manufacturer (OEM)
    licenses, and volume licenses. Telephone numbers vary by product license
    and country/region."

    The 2007 help file does not even include that much information - so
    referring to help for your particular need would not be covered.

    your research - finding the Product Activation Center listing - and with
    the proper sign in or proper company credentials finally gave you the
    result you needed.

    OK, well all this is fresh in your mind - I'd suggest - burn your office
    suite to DVD (if you don't have a physical DVD already) and store your key
    with it, and keep good track of it.

    Many are crying today, because they can't find install disks or keys from
    years ago! =D

    David

    > I did
    > finally find a page listing the Product Activation Center numbers on
    > Microsoft's EPP site; now I have a new key, bought and paid for, soon to be
    > locked away somewhere safe from my horrible memory. If the help file had
    > pointed me that way to begin with, life would have been so much simpler all
    > around.



    --
    From David Troxell - Product Scope 7.9 - Encourager Software
    Email - mailto:eek:ffice2010_Remove_@_Me_encouragersoftware.com
    Product Scope 7 Viewer - NO Registration Fee! Free to Use!
    http://www.encouragersoftware.com/
    http://www.encouragersoftware.com/profile/microsoft-office-2010.html
     
  8. LVTravel

    LVTravel Flightless Bird

    "ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message
    news:94B03185-8C00-4FBE-B79A-BD2F2D7AB5BC@microsoft.com...
    >
    >
    > "LVTravel" wrote:
    >
    >> You don't need a new key. Why would you think you did?

    >
    > ...because the program is prompting me for a key, and I don't have the old
    > one.
    >
    >> If you are attached
    >> to the internet you should automatically be activated when you install
    >> the
    >> software. To check open Word and click on the Office Orb then click on
    >> Word
    >> Options and then Resources. You should now see Activate Microsoft Office
    >> and
    >> an activate key. What happens when you click on Activate? If it says
    >> already activated you have no problem. It it is not activated it should
    >> either activate over the internet or give the telephone number.

    >
    > It should, but it's not - as I said, there was no "either," only the
    > option
    > to enter a key.
    >
    >> Now, all help for Enterprise is supposed to come from either the company
    >> through which you purchased the Home Use rights (your company) and you
    >> also
    >> received a telephone number for support by Microsoft when you purchased
    >> the
    >> single use license (one computer at a time) for Enterprise.

    >
    > Which I probably dropped in whatever black hole I lost the original
    > license
    > key in. My fault, entirely, no question.
    >
    >> Most here are totally reluctant to provide assistance for Enterprise
    >> versions here as there are many pirated versions on the internet.

    >
    > I appreciate that, and I wouldn't think of trying to pirate a key or ask
    > anyone here to help me do it. I was only trying to track down the proper
    > resource for getting a legitimate key, as the program help files were
    > proving
    > anything but helpful. At any rate, the situation is resolved now, and I
    > appreciate you taking the time to try and help straighten me out.




    You need to go back to the original documentation you received with the
    purchase to find out where and how to obtain a key for Enterprise version of
    Office.
     
  9. Peter Foldes

    Peter Foldes Flightless Bird

    Here you will find the Phone numbers and email addresses as to where and whom to
    contact about Office Enterprise and your issue.
    Scroll down to the bottom of page to North America
    https://licensing.microsoft.com/eLicense/L1033/overview.asp


    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "ParcaKnight" <ParcaKnight@discussions.microsoft.com> wrote in message
    news:A3DDE7B8-D325-484D-8214-430F9771A788@microsoft.com...
    > "David Troxell - Encourager Software" wrote:
    >
    >> Just curious - Enterprise Edition is only sold by volume licensing - why
    >> are you not asking your company to help with your problem in the activation
    >> process?

    >
    > Because I don't have the contact information for our rep readily available.
    > Tracking him down was a pain the first time, and I didn't relish the thought
    > of having to spend most of tomorrow doing it again.
    >
    >> You quoted an URL for individual program activiation - activation for
    >> volume licensing is handled differently, and you really need to get help
    >> from the company that made the volume license purchase.

    >
    > I don't mean to pick, you're giving valid advice and I appreciate you taking
    > the time to do it. But there's absolutely nothing in the help which gives
    > any indication that this is the right course. All I did was follow the
    > program's own recommendations for solving the issue and got nowhere. I did
    > finally find a page listing the Product Activation Center numbers on
    > Microsoft's EPP site; now I have a new key, bought and paid for, soon to be
    > locked away somewhere safe from my horrible memory. If the help file had
    > pointed me that way to begin with, life would have been so much simpler all
    > around.
     

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