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Problems installing Office Professional 2007

Discussion in 'Microsoft Office' started by carolnpete, Mar 19, 2010.

  1. carolnpete

    carolnpete Flightless Bird

    Hi, Everytime I try to install Office Professional 2007, I type in my
    product key and then a window comes up and says there was an error installing
    it, and I can't do anything else. Can anyone help please.
    Carol
     
  2. Susan Ramlet

    Susan Ramlet Flightless Bird

    Can you post back with the exact message that you receive, as well as your
    operating system?

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "carolnpete" <cnp@ntlworld.com> wrote in message
    news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    > Hi, Everytime I try to install Office Professional 2007, I type in my
    > product key and then a window comes up and says there was an error
    > installing
    > it, and I can't do anything else. Can anyone help please.
    > Carol
     
  3. carolnpete

    carolnpete Flightless Bird

    Hi Susan, Many thanks for replying. Exact message reads Microsoft Office
    Professional 2007 encountered an error during set-up. Close

    Also had another one pop up this morning - Setup error - Setup cannot
    continue because a requried file is either corrupted or not available. Run
    Setup again from the original source disc or download location.

    My operating system is XP Home Edition.

    Many thanks Carol

    "Susan Ramlet" wrote:

    > Can you post back with the exact message that you receive, as well as your
    > operating system?
    >
    > --
    > Susan Ramlet
    > **please reply to the newsgroup so others may benefit**
    >
    >
    > "carolnpete" <cnp@ntlworld.com> wrote in message
    > news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    > > Hi, Everytime I try to install Office Professional 2007, I type in my
    > > product key and then a window comes up and says there was an error
    > > installing
    > > it, and I can't do anything else. Can anyone help please.
    > > Carol

    >
     
  4. Susan Ramlet

    Susan Ramlet Flightless Bird

    Are you converting a Trial version to a paid version? If not, did you
    originally have a Trial on your system? This is common when there is a Trial
    version on your system and you are either converting it or trying to install
    on top of it. I don't know if either is the case for you, so...I would try
    this (without knowing more about your setup):

    Go to Windows Control Panel
    Uninstall Office 2007 and the Activation Assistant (if they are there)
    If the are, and you cannot, then follow the steps in this article to
    manually remove it:

    http://support.microsoft.com/kb/928218/en-us

    (Tedious, but clean)

    Then re-install Office 2007 using your installation media.

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "carolnpete" <cnp@ntlworld.com> wrote in message
    news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    > Office
    > Professional 2007 encountered an error during set-up. Close
    >
    > Also had another one pop up this morning - Setup error - Setup cannot
    > continue because a requried file is either corrupted or not available.
    > Run
    > Setup again from the original source disc or download location.
    >
    > My operating system is XP Home Edition.
    >
    > Many thanks Carol
    >
    > "Susan Ramlet" wrote:
    >
    >> Can you post back with the exact message that you receive, as well as
    >> your
    >> operating system?
    >>
    >> --
    >> Susan Ramlet
    >> **please reply to the newsgroup so others may benefit**
    >>
    >>
    >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    >> > Hi, Everytime I try to install Office Professional 2007, I type in my
    >> > product key and then a window comes up and says there was an error
    >> > installing
    >> > it, and I can't do anything else. Can anyone help please.
    >> > Carol

    >>
     
  5. LVTravel

    LVTravel Flightless Bird

    "carolnpete" <cnp@ntlworld.com> wrote in message
    news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    > Office
    > Professional 2007 encountered an error during set-up. Close
    >
    > Also had another one pop up this morning - Setup error - Setup cannot
    > continue because a requried file is either corrupted or not available.
    > Run
    > Setup again from the original source disc or download location.
    >
    > My operating system is XP Home Edition.
    >
    > Many thanks Carol
    >
    > "Susan Ramlet" wrote:
    >
    >> Can you post back with the exact message that you receive, as well as
    >> your
    >> operating system?
    >>
    >> --
    >> Susan Ramlet
    >> **please reply to the newsgroup so others may benefit**
    >>
    >>
    >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    >> > Hi, Everytime I try to install Office Professional 2007, I type in my
    >> > product key and then a window comes up and says there was an error
    >> > installing
    >> > it, and I can't do anything else. Can anyone help please.
    >> > Carol

    >>


    In addition to Susan's post you need at least XP Service Pack 2 to install
    Office 2007 onto your computer. If you don't have at least that SP then the
    install will also fail.
     
  6. carolnpete

    carolnpete Flightless Bird

    Hi LVTravel, thanks for your reply. Before I bought Office Prof 2007 I did
    enquire if I could install it with my XP Home Edition system and was told
    that it was ok. I did install it when I got it and it was ok, it was when I
    tried to delete the trial version that things started to go wrong, and I have
    not been able to install it since. I don't understand the error that says a
    required file is either corrupted or not available. Just don't know where to
    go from here
    Carol



    > > Run



    "LVTravel" wrote:

    >
    >
    > "carolnpete" <cnp@ntlworld.com> wrote in message
    > news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    > > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    > > Office
    > > Professional 2007 encountered an error during set-up. Close
    > >
    > > Also had another one pop up this morning - Setup error - Setup cannot
    > > continue because a requried file is either corrupted or not available.
    > > Run
    > > Setup again from the original source disc or download location.
    > >
    > > My operating system is XP Home Edition.
    > >
    > > Many thanks Carol
    > >
    > > "Susan Ramlet" wrote:
    > >
    > >> Can you post back with the exact message that you receive, as well as
    > >> your
    > >> operating system?
    > >>
    > >> --
    > >> Susan Ramlet
    > >> **please reply to the newsgroup so others may benefit**
    > >>
    > >>
    > >> "carolnpete" <cnp@ntlworld.com> wrote in message
    > >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    > >> > Hi, Everytime I try to install Office Professional 2007, I type in my
    > >> > product key and then a window comes up and says there was an error
    > >> > installing
    > >> > it, and I can't do anything else. Can anyone help please.
    > >> > Carol
    > >>

    >
    > In addition to Susan's post you need at least XP Service Pack 2 to install
    > Office 2007 onto your computer. If you don't have at least that SP then the
    > install will also fail.
    >
    > .
    >
     
  7. Susan Ramlet

    Susan Ramlet Flightless Bird

    Are you sure there's no Office 2007 Activation Assistant in your Windows
    Control Panel's "Add/Remove Programs" application that you can uninstall?

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "carolnpete" <cnp@ntlworld.com> wrote in message
    news:B6430B03-CFA9-43C7-A595-759BD9CD0059@microsoft.com...
    > Hi LVTravel, thanks for your reply. Before I bought Office Prof 2007 I
    > did
    > enquire if I could install it with my XP Home Edition system and was told
    > that it was ok. I did install it when I got it and it was ok, it was when
    > I
    > tried to delete the trial version that things started to go wrong, and I
    > have
    > not been able to install it since. I don't understand the error that says
    > a
    > required file is either corrupted or not available. Just don't know where
    > to
    > go from here
    > Carol
    >
    >
    >
    >> > Run

    >
    >
    > "LVTravel" wrote:
    >
    >>
    >>
    >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    >> > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    >> > Office
    >> > Professional 2007 encountered an error during set-up. Close
    >> >
    >> > Also had another one pop up this morning - Setup error - Setup cannot
    >> > continue because a requried file is either corrupted or not available.
    >> > Run
    >> > Setup again from the original source disc or download location.
    >> >
    >> > My operating system is XP Home Edition.
    >> >
    >> > Many thanks Carol
    >> >
    >> > "Susan Ramlet" wrote:
    >> >
    >> >> Can you post back with the exact message that you receive, as well as
    >> >> your
    >> >> operating system?
    >> >>
    >> >> --
    >> >> Susan Ramlet
    >> >> **please reply to the newsgroup so others may benefit**
    >> >>
    >> >>
    >> >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    >> >> > Hi, Everytime I try to install Office Professional 2007, I type in
    >> >> > my
    >> >> > product key and then a window comes up and says there was an error
    >> >> > installing
    >> >> > it, and I can't do anything else. Can anyone help please.
    >> >> > Carol
    >> >>

    >>
    >> In addition to Susan's post you need at least XP Service Pack 2 to
    >> install
    >> Office 2007 onto your computer. If you don't have at least that SP then
    >> the
    >> install will also fail.
    >>
    >> .
    >>
     
  8. carolnpete

    carolnpete Flightless Bird

    No Susan, there is nothing at all that relates to Office 2007 in the
    Add/Remove Programmes. Am seriously thinking of getting new computer!!

    Carol

    "Susan Ramlet" wrote:

    > Are you sure there's no Office 2007 Activation Assistant in your Windows
    > Control Panel's "Add/Remove Programs" application that you can uninstall?
    >
    > --
    > Susan Ramlet
    > **please reply to the newsgroup so others may benefit**
    >
    >
    > "carolnpete" <cnp@ntlworld.com> wrote in message
    > news:B6430B03-CFA9-43C7-A595-759BD9CD0059@microsoft.com...
    > > Hi LVTravel, thanks for your reply. Before I bought Office Prof 2007 I
    > > did
    > > enquire if I could install it with my XP Home Edition system and was told
    > > that it was ok. I did install it when I got it and it was ok, it was when
    > > I
    > > tried to delete the trial version that things started to go wrong, and I
    > > have
    > > not been able to install it since. I don't understand the error that says
    > > a
    > > required file is either corrupted or not available. Just don't know where
    > > to
    > > go from here
    > > Carol
    > >
    > >
    > >
    > >> > Run

    > >
    > >
    > > "LVTravel" wrote:
    > >
    > >>
    > >>
    > >> "carolnpete" <cnp@ntlworld.com> wrote in message
    > >> news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    > >> > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    > >> > Office
    > >> > Professional 2007 encountered an error during set-up. Close
    > >> >
    > >> > Also had another one pop up this morning - Setup error - Setup cannot
    > >> > continue because a requried file is either corrupted or not available.
    > >> > Run
    > >> > Setup again from the original source disc or download location.
    > >> >
    > >> > My operating system is XP Home Edition.
    > >> >
    > >> > Many thanks Carol
    > >> >
    > >> > "Susan Ramlet" wrote:
    > >> >
    > >> >> Can you post back with the exact message that you receive, as well as
    > >> >> your
    > >> >> operating system?
    > >> >>
    > >> >> --
    > >> >> Susan Ramlet
    > >> >> **please reply to the newsgroup so others may benefit**
    > >> >>
    > >> >>
    > >> >> "carolnpete" <cnp@ntlworld.com> wrote in message
    > >> >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    > >> >> > Hi, Everytime I try to install Office Professional 2007, I type in
    > >> >> > my
    > >> >> > product key and then a window comes up and says there was an error
    > >> >> > installing
    > >> >> > it, and I can't do anything else. Can anyone help please.
    > >> >> > Carol
    > >> >>
    > >>
    > >> In addition to Susan's post you need at least XP Service Pack 2 to
    > >> install
    > >> Office 2007 onto your computer. If you don't have at least that SP then
    > >> the
    > >> install will also fail.
    > >>
    > >> .
    > >>

    >
     
  9. Susan Ramlet

    Susan Ramlet Flightless Bird

    Maybe it's a good excuse for a new computer.

    :)

    Before you do that, though, make sure, as LVTravel suggested, that you have
    updated Windows to the Service Pack 2 level. Since it did install once, I
    suspect you do have SP2. You can find out by right-clicking on My Computer
    and choosing "Properties", then look to see if it says SP2 or Service Pack 2
    somewhere on that screen near where it says Windows XP Home.

    You could then try the manual removal instructions for all versions of
    Office 2007 here, then try to re-install from your good installation media:
    http://support.microsoft.com/kb/928218

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "carolnpete" <cnp@ntlworld.com> wrote in message
    news:F358AEAC-CE5E-437E-83DB-D6C189D88B07@microsoft.com...
    > No Susan, there is nothing at all that relates to Office 2007 in the
    > Add/Remove Programmes. Am seriously thinking of getting new computer!!
    >
    > Carol
    >
    > "Susan Ramlet" wrote:
    >
    >> Are you sure there's no Office 2007 Activation Assistant in your Windows
    >> Control Panel's "Add/Remove Programs" application that you can uninstall?
    >>
    >> --
    >> Susan Ramlet
    >> **please reply to the newsgroup so others may benefit**
    >>
    >>
    >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> news:B6430B03-CFA9-43C7-A595-759BD9CD0059@microsoft.com...
    >> > Hi LVTravel, thanks for your reply. Before I bought Office Prof 2007 I
    >> > did
    >> > enquire if I could install it with my XP Home Edition system and was
    >> > told
    >> > that it was ok. I did install it when I got it and it was ok, it was
    >> > when
    >> > I
    >> > tried to delete the trial version that things started to go wrong, and
    >> > I
    >> > have
    >> > not been able to install it since. I don't understand the error that
    >> > says
    >> > a
    >> > required file is either corrupted or not available. Just don't know
    >> > where
    >> > to
    >> > go from here
    >> > Carol
    >> >
    >> >
    >> >
    >> >> > Run
    >> >
    >> >
    >> > "LVTravel" wrote:
    >> >
    >> >>
    >> >>
    >> >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> >> news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    >> >> > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    >> >> > Office
    >> >> > Professional 2007 encountered an error during set-up. Close
    >> >> >
    >> >> > Also had another one pop up this morning - Setup error - Setup
    >> >> > cannot
    >> >> > continue because a requried file is either corrupted or not
    >> >> > available.
    >> >> > Run
    >> >> > Setup again from the original source disc or download location.
    >> >> >
    >> >> > My operating system is XP Home Edition.
    >> >> >
    >> >> > Many thanks Carol
    >> >> >
    >> >> > "Susan Ramlet" wrote:
    >> >> >
    >> >> >> Can you post back with the exact message that you receive, as well
    >> >> >> as
    >> >> >> your
    >> >> >> operating system?
    >> >> >>
    >> >> >> --
    >> >> >> Susan Ramlet
    >> >> >> **please reply to the newsgroup so others may benefit**
    >> >> >>
    >> >> >>
    >> >> >> "carolnpete" <cnp@ntlworld.com> wrote in message
    >> >> >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    >> >> >> > Hi, Everytime I try to install Office Professional 2007, I type
    >> >> >> > in
    >> >> >> > my
    >> >> >> > product key and then a window comes up and says there was an
    >> >> >> > error
    >> >> >> > installing
    >> >> >> > it, and I can't do anything else. Can anyone help please.
    >> >> >> > Carol
    >> >> >>
    >> >>
    >> >> In addition to Susan's post you need at least XP Service Pack 2 to
    >> >> install
    >> >> Office 2007 onto your computer. If you don't have at least that SP
    >> >> then
    >> >> the
    >> >> install will also fail.
    >> >>
    >> >> .
    >> >>

    >>
     
  10. carolnpete

    carolnpete Flightless Bird

    'Fradr not Susan, exactly the same thing is happening on the new one!! Now
    at my wits end!!
    Thanks for all your help
    Carol

    "Susan Ramlet" wrote:

    > Maybe it's a good excuse for a new computer.
    >
    > :)
    >
    > Before you do that, though, make sure, as LVTravel suggested, that you have
    > updated Windows to the Service Pack 2 level. Since it did install once, I
    > suspect you do have SP2. You can find out by right-clicking on My Computer
    > and choosing "Properties", then look to see if it says SP2 or Service Pack 2
    > somewhere on that screen near where it says Windows XP Home.
    >
    > You could then try the manual removal instructions for all versions of
    > Office 2007 here, then try to re-install from your good installation media:
    > http://support.microsoft.com/kb/928218
    >
    > --
    > Susan Ramlet
    > **please reply to the newsgroup so others may benefit**
    >
    >
    > "carolnpete" <cnp@ntlworld.com> wrote in message
    > news:F358AEAC-CE5E-437E-83DB-D6C189D88B07@microsoft.com...
    > > No Susan, there is nothing at all that relates to Office 2007 in the
    > > Add/Remove Programmes. Am seriously thinking of getting new computer!!
    > >
    > > Carol
    > >
    > > "Susan Ramlet" wrote:
    > >
    > >> Are you sure there's no Office 2007 Activation Assistant in your Windows
    > >> Control Panel's "Add/Remove Programs" application that you can uninstall?
    > >>
    > >> --
    > >> Susan Ramlet
    > >> **please reply to the newsgroup so others may benefit**
    > >>
    > >>
    > >> "carolnpete" <cnp@ntlworld.com> wrote in message
    > >> news:B6430B03-CFA9-43C7-A595-759BD9CD0059@microsoft.com...
    > >> > Hi LVTravel, thanks for your reply. Before I bought Office Prof 2007 I
    > >> > did
    > >> > enquire if I could install it with my XP Home Edition system and was
    > >> > told
    > >> > that it was ok. I did install it when I got it and it was ok, it was
    > >> > when
    > >> > I
    > >> > tried to delete the trial version that things started to go wrong, and
    > >> > I
    > >> > have
    > >> > not been able to install it since. I don't understand the error that
    > >> > says
    > >> > a
    > >> > required file is either corrupted or not available. Just don't know
    > >> > where
    > >> > to
    > >> > go from here
    > >> > Carol
    > >> >
    > >> >
    > >> >
    > >> >> > Run
    > >> >
    > >> >
    > >> > "LVTravel" wrote:
    > >> >
    > >> >>
    > >> >>
    > >> >> "carolnpete" <cnp@ntlworld.com> wrote in message
    > >> >> news:9721E804-17D9-4420-B89A-09784D7A3F76@microsoft.com...
    > >> >> > Hi Susan, Many thanks for replying. Exact message reads Microsoft
    > >> >> > Office
    > >> >> > Professional 2007 encountered an error during set-up. Close
    > >> >> >
    > >> >> > Also had another one pop up this morning - Setup error - Setup
    > >> >> > cannot
    > >> >> > continue because a requried file is either corrupted or not
    > >> >> > available.
    > >> >> > Run
    > >> >> > Setup again from the original source disc or download location.
    > >> >> >
    > >> >> > My operating system is XP Home Edition.
    > >> >> >
    > >> >> > Many thanks Carol
    > >> >> >
    > >> >> > "Susan Ramlet" wrote:
    > >> >> >
    > >> >> >> Can you post back with the exact message that you receive, as well
    > >> >> >> as
    > >> >> >> your
    > >> >> >> operating system?
    > >> >> >>
    > >> >> >> --
    > >> >> >> Susan Ramlet
    > >> >> >> **please reply to the newsgroup so others may benefit**
    > >> >> >>
    > >> >> >>
    > >> >> >> "carolnpete" <cnp@ntlworld.com> wrote in message
    > >> >> >> news:CBAB9827-A861-42B1-8CB8-83CFBFC1227D@microsoft.com...
    > >> >> >> > Hi, Everytime I try to install Office Professional 2007, I type
    > >> >> >> > in
    > >> >> >> > my
    > >> >> >> > product key and then a window comes up and says there was an
    > >> >> >> > error
    > >> >> >> > installing
    > >> >> >> > it, and I can't do anything else. Can anyone help please.
    > >> >> >> > Carol
    > >> >> >>
    > >> >>
    > >> >> In addition to Susan's post you need at least XP Service Pack 2 to
    > >> >> install
    > >> >> Office 2007 onto your computer. If you don't have at least that SP
    > >> >> then
    > >> >> the
    > >> >> install will also fail.
    > >> >>
    > >> >> .
    > >> >>
    > >>

    >
    > .
    >
     

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