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Problem with IE8 Connecting to MSN.COM Web Site Only

Discussion in 'Internet Explorer' started by Sam, Apr 9, 2010.

  1. Sam

    Sam Flightless Bird

    I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with all of
    the MS suggested security updates and IE 8. I also have Malwarebyte
    AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    computer. Prior to 7 April 2010, I have not had any problems connecting to
    www.msn.com.

    When I try to connect to MSN, the home page will come up for a second or
    two, then disappear, and then appear again. This blinking back and forth
    will
    go on for approximately 7 to 8 seconds and then a dialog box will come up
    most times
    saying something to the effect that this operation will stop and was unable
    to connect to this web page. As a quick trouble shooting effort, I then
    connected to al least ten other different web pages and was successful
    without any problems. As of today, still do not have any problems
    connecting
    to other web sites, other than msn.com.

    Yesterday, I decided to contact MS Internet tech support (terrible phone
    connection) but did not have any luck working with them. Basically IE tech
    had
    me reset IE but this did not help. He also asked me (with some trepidation
    on my part) to disable the Antivirus program while connected to the
    Internet. We also placed my computer in Safe Mode with Internet Connection
    but still no luck in connecting to msn.com, same problem. He then suggested
    that I uninstall IE 8 so as to go back to the prior IE version, but I
    declined since I have not had any problems up until the last two days and
    did not want to possibly create more problems. I suspect that the problem
    is with the MS servers. I should note that I was able to successfully
    connect to http://home.live.com/. I should also note that I have disabled
    all add-ons.

    I would very much appreciate any help and solving my computer problem, Sam
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Crosspost to MSN Discussion newsgroup]

    As you post using a name@att.net alias, one assumes you're not an MSN
    Premium or MSN dial-up subscriber.

    > ...Prior to 7 April 2010, I have not had any problems connecting to
    > www.msn.com.


    Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07 Apr-10?

    > ...I should note that I was able to successfully
    > connect to http://home.live.com/.


    Is Windows Live Mail and/or Windows Live Messenger installed and were you
    signed in to a Live ID when you attempted to access www.msn.com? IOW, have
    you tried signing out of all Live IDs before attempting to access
    www.msn.com?

    Alternately, you could try the clean-boot troubleshooting:
    http://support.microsoft.com/kb/316434

    PS: Setting up Outlook Express to access Microsoft newsgroups via the free
    MS newsserver
    http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Sam wrote:
    > I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with all
    > of
    > the MS suggested security updates and IE 8. I also have Malwarebyte
    > AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    > computer. Prior to 7 April 2010, I have not had any problems connecting
    > to
    > www.msn.com.
    >
    > When I try to connect to MSN, the home page will come up for a second or
    > two, then disappear, and then appear again. This blinking back and forth
    > will
    > go on for approximately 7 to 8 seconds and then a dialog box will come up
    > most times
    > saying something to the effect that this operation will stop and was
    > unable
    > to connect to this web page. As a quick trouble shooting effort, I then
    > connected to al least ten other different web pages and was successful
    > without any problems. As of today, still do not have any problems
    > connecting
    > to other web sites, other than msn.com.
    >
    > Yesterday, I decided to contact MS Internet tech support (terrible phone
    > connection) but did not have any luck working with them. Basically IE
    > tech
    > had
    > me reset IE but this did not help. He also asked me (with some
    > trepidation
    > on my part) to disable the Antivirus program while connected to the
    > Internet. We also placed my computer in Safe Mode with Internet
    > Connection
    > but still no luck in connecting to msn.com, same problem. He then
    > suggested
    > that I uninstall IE 8 so as to go back to the prior IE version, but I
    > declined since I have not had any problems up until the last two days and
    > did not want to possibly create more problems. I suspect that the problem
    > is with the MS servers. I should note that I was able to successfully
    > connect to http://home.live.com/. I should also note that I have
    > disabled
    > all add-ons.
    >
    > I would very much appreciate any help and solving my computer problem, Sam
     
  3. rob^_^

    rob^_^ Flightless Bird

    Hi Sam,

    Tools>Compatibility View Settings, check "Include updated website lists from
    Microsoft"

    MSN.com is in their list. The 'blinking back and forth' is IE trying to
    recover the page with Compatibility View.

    Regards.

    "Sam" <scams@att.net> wrote in message
    news:hpnkga$i0k$1@news.albasani.net...
    > I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with all
    > of
    > the MS suggested security updates and IE 8. I also have Malwarebyte
    > AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    > computer. Prior to 7 April 2010, I have not had any problems connecting
    > to
    > www.msn.com.
    >
    > When I try to connect to MSN, the home page will come up for a second or
    > two, then disappear, and then appear again. This blinking back and forth
    > will
    > go on for approximately 7 to 8 seconds and then a dialog box will come up
    > most times
    > saying something to the effect that this operation will stop and was
    > unable
    > to connect to this web page. As a quick trouble shooting effort, I then
    > connected to al least ten other different web pages and was successful
    > without any problems. As of today, still do not have any problems
    > connecting
    > to other web sites, other than msn.com.
    >
    > Yesterday, I decided to contact MS Internet tech support (terrible phone
    > connection) but did not have any luck working with them. Basically IE
    > tech had
    > me reset IE but this did not help. He also asked me (with some
    > trepidation
    > on my part) to disable the Antivirus program while connected to the
    > Internet. We also placed my computer in Safe Mode with Internet
    > Connection
    > but still no luck in connecting to msn.com, same problem. He then
    > suggested
    > that I uninstall IE 8 so as to go back to the prior IE version, but I
    > declined since I have not had any problems up until the last two days and
    > did not want to possibly create more problems. I suspect that the problem
    > is with the MS servers. I should note that I was able to successfully
    > connect to http://home.live.com/. I should also note that I have
    > disabled all add-ons.
    >
    > I would very much appreciate any help and solving my computer problem, Sam
    >
    >
    >
    >
     
  4. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only - Thanks

    Rob, thanks very much for your reply. Tried your suggestion but the problem
    still remains. I am going to leave the problem as is because I found out
    from PA Bear at the microsoft.public.msn.discussion newsgroup that I can
    sign in to MSN for my email messages through http://home.live.com/ and still
    have the retention of my MSN email address. Hopefully this problem will
    soon be behind me when I get my new computer next month. Sam


    "rob^_^" <iecustomizer@hotmail.com> wrote in message
    news:66E59717-9A7A-4B2D-9B3F-15B0B9FECA4A@microsoft.com...
    > Hi Sam,
    >
    > Tools>Compatibility View Settings, check "Include updated website lists
    > from Microsoft"
    >
    > MSN.com is in their list. The 'blinking back and forth' is IE trying to
    > recover the page with Compatibility View.
    >
    > Regards.
    >
     
  5. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    PA Bear, many thanks for the additional information. Regarding your email,

    a. You are correct, I am not a paying MSN subscriber.

    b. IE8 was installed in January 2010 and WinXP SP3 was installed shortly
    after it was released by MS.

    c. Each time I tried to access MSN, I was not signed in to any MSN web
    page.

    d. I don't know why I did not think of this before, but after reading
    the information you mentioned about clean booting, I decided to bootup in
    the Administrator Account. While in this account, I did not have any
    trouble accessing the MSN web site!! Does this mean that most likely I
    have a corrupted account which I use daily? Should I go ahead a make
    another new account and if so, how do I transfer my data from the existing
    account to the new account?

    Very much appreciate your help, Sam.




    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:u5MfJdA2KHA.556@TK2MSFTNGP04.phx.gbl...
    > [Crosspost to MSN Discussion newsgroup]
    >
    > As you post using a name@att.net alias, one assumes you're not an MSN
    > Premium or MSN dial-up subscriber.
    >
    >> ...Prior to 7 April 2010, I have not had any problems connecting to
    >> www.msn.com.

    >
    > Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    > Apr-10?
    >
    >> ...I should note that I was able to successfully
    >> connect to http://home.live.com/.

    >
    > Is Windows Live Mail and/or Windows Live Messenger installed and were you
    > signed in to a Live ID when you attempted to access www.msn.com? IOW,
    > have
    > you tried signing out of all Live IDs before attempting to access
    > www.msn.com?
    >
    > Alternately, you could try the clean-boot troubleshooting:
    > http://support.microsoft.com/kb/316434
    >
    > PS: Setting up Outlook Express to access Microsoft newsgroups via the free
    > MS newsserver
    > http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Sam wrote:
    >> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with all
    >> of
    >> the MS suggested security updates and IE 8. I also have Malwarebyte
    >> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    >> computer. Prior to 7 April 2010, I have not had any problems connecting
    >> to
    >> www.msn.com.
    >>
    >> When I try to connect to MSN, the home page will come up for a second or
    >> two, then disappear, and then appear again. This blinking back and forth
    >> will
    >> go on for approximately 7 to 8 seconds and then a dialog box will come up
    >> most times
    >> saying something to the effect that this operation will stop and was
    >> unable
    >> to connect to this web page. As a quick trouble shooting effort, I then
    >> connected to al least ten other different web pages and was successful
    >> without any problems. As of today, still do not have any problems
    >> connecting
    >> to other web sites, other than msn.com.
    >>
    >> Yesterday, I decided to contact MS Internet tech support (terrible phone
    >> connection) but did not have any luck working with them. Basically IE
    >> tech
    >> had
    >> me reset IE but this did not help. He also asked me (with some
    >> trepidation
    >> on my part) to disable the Antivirus program while connected to the
    >> Internet. We also placed my computer in Safe Mode with Internet
    >> Connection
    >> but still no luck in connecting to msn.com, same problem. He then
    >> suggested
    >> that I uninstall IE 8 so as to go back to the prior IE version, but I
    >> declined since I have not had any problems up until the last two days and
    >> did not want to possibly create more problems. I suspect that the
    >> problem
    >> is with the MS servers. I should note that I was able to successfully
    >> connect to http://home.live.com/. I should also note that I have
    >> disabled
    >> all add-ons.
    >>
    >> I would very much appreciate any help and solving my computer problem,
    >> Sam

    >
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    Open Add/Remove Programs & make sure the Show Updates box at the top is
    checked. Now scroll down and find the entry for "Security Update for
    Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date listed
    here?

    1. In the original (problem) User Account, does the behavior persist if you
    start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. In the original (problem) User Account, does the behavior persist if you
    Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. Was NOD32 AV running in the background when you installed IE8?

    4. Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    The above notwithstanding, MSN is in the process of rolling out a new,
    redesigned home page worldwide:

    MSN Homepage Launch Begins Today (09 Mar-10)
    http://msnblog.msn.com/blogpost.aspx?post=1686726

    Judging from some of the posts in these newsgroups, it would appear that
    this roll out isn't going as well as they'd hoped. This could mean that the
    problems you've been having are NOT on your end.
    --
    ~PA Bear


    Sam wrote:
    > PA Bear, many thanks for the additional information. Regarding your
    > email,
    >
    > a. You are correct, I am not a paying MSN subscriber.
    >
    > b. IE8 was installed in January 2010 and WinXP SP3 was installed
    > shortly
    > after it was released by MS.
    >
    > c. Each time I tried to access MSN, I was not signed in to any MSN web
    > page.
    >
    > d. I don't know why I did not think of this before, but after reading
    > the information you mentioned about clean booting, I decided to bootup in
    > the Administrator Account. While in this account, I did not have any
    > trouble accessing the MSN web site!! Does this mean that most likely I
    > have a corrupted account which I use daily? Should I go ahead a make
    > another new account and if so, how do I transfer my data from the existing
    > account to the new account?
    >
    > Very much appreciate your help, Sam.
    >
    >> [Crosspost to MSN Discussion newsgroup]
    >>
    >> As you post using a name@att.net alias, one assumes you're not an MSN
    >> Premium or MSN dial-up subscriber.
    >>
    >>> ...Prior to 7 April 2010, I have not had any problems connecting to
    >>> www.msn.com.

    >>
    >> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >> Apr-10?
    >>
    >>> ...I should note that I was able to successfully
    >>> connect to http://home.live.com/.

    >>
    >> Is Windows Live Mail and/or Windows Live Messenger installed and were you
    >> signed in to a Live ID when you attempted to access www.msn.com? IOW,
    >> have
    >> you tried signing out of all Live IDs before attempting to access
    >> www.msn.com?
    >>
    >> Alternately, you could try the clean-boot troubleshooting:
    >> http://support.microsoft.com/kb/316434
    >>
    >> PS: Setting up Outlook Express to access Microsoft newsgroups via the
    >> free
    >> MS newsserver
    >> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Sam wrote:
    >>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with all
    >>> of
    >>> the MS suggested security updates and IE 8. I also have Malwarebyte
    >>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    >>> computer. Prior to 7 April 2010, I have not had any problems connecting
    >>> to
    >>> www.msn.com.
    >>>
    >>> When I try to connect to MSN, the home page will come up for a second or
    >>> two, then disappear, and then appear again. This blinking back and
    >>> forth
    >>> will
    >>> go on for approximately 7 to 8 seconds and then a dialog box will come
    >>> up
    >>> most times
    >>> saying something to the effect that this operation will stop and was
    >>> unable
    >>> to connect to this web page. As a quick trouble shooting effort, I then
    >>> connected to al least ten other different web pages and was successful
    >>> without any problems. As of today, still do not have any problems
    >>> connecting
    >>> to other web sites, other than msn.com.
    >>>
    >>> Yesterday, I decided to contact MS Internet tech support (terrible phone
    >>> connection) but did not have any luck working with them. Basically IE
    >>> tech
    >>> had
    >>> me reset IE but this did not help. He also asked me (with some
    >>> trepidation
    >>> on my part) to disable the Antivirus program while connected to the
    >>> Internet. We also placed my computer in Safe Mode with Internet
    >>> Connection
    >>> but still no luck in connecting to msn.com, same problem. He then
    >>> suggested
    >>> that I uninstall IE 8 so as to go back to the prior IE version, but I
    >>> declined since I have not had any problems up until the last two days
    >>> and
    >>> did not want to possibly create more problems. I suspect that the
    >>> problem
    >>> is with the MS servers. I should note that I was able to successfully
    >>> connect to http://home.live.com/. I should also note that I have
    >>> disabled
    >>> all add-ons.
    >>>
    >>> I would very much appreciate any help and solving my computer problem,
    >>> Sam
     
  7. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    PA, the following information is for your questions:

    (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    msn.com connection, but had the same problem

    (2) IE Advanced Reset - accomplished this with the MS tech and I checked
    the MS reference you mentioned, and it was the same procedures we used.

    (3) Prior to the install of IE8, I had shutdown screen saver, ESET NOD32,
    and Malwarebyte AntiMalware. The only other security programs in operation
    during the install was MS Firewall and SpywareBlaster. Also I was not
    connected to the internet.

    (4) Other Antivirus programs previously install on my computer.
    Approximately a year ago, I changed from Symantec Antivirus to ESET NOD32.
    During the uninstall and uninstall, did not experience any problems, and no
    problems during subsequent operations.

    Is it possible to install IE8 on top of the existing IE8 installation on my
    computer and could that possible help??

    Many thanks again, Sam




    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eCNBnkR2KHA.3276@TK2MSFTNGP04.phx.gbl...
    > Open Add/Remove Programs & make sure the Show Updates box at the top is
    > checked. Now scroll down and find the entry for "Security Update for
    > Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    > listed here?
    >
    > 1. In the original (problem) User Account, does the behavior persist if
    > you start IE in No Add-ons mode?
    >
    > => Start | (All) Programs | Accessories | System Tools | Internet
    > Explorer (No add-ons).
    >
    > Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    > & IE8 in all OSS]
    > http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >
    > 2. In the original (problem) User Account, does the behavior persist if
    > you Reset IE Advanced settings (RIES)?
    > http://support.microsoft.com/kb/923737
    >
    > 3. Was NOD32 AV running in the background when you installed IE8?
    >
    > 4. Has a Norton or McAfee application ever been installed on this machine
    > (e.g., a free-trial version that came preinstalled when you bought it)?
    >
    > The above notwithstanding, MSN is in the process of rolling out a new,
    > redesigned home page worldwide:
    >
    > MSN Homepage Launch Begins Today (09 Mar-10)
    > http://msnblog.msn.com/blogpost.aspx?post=1686726
    >
    > Judging from some of the posts in these newsgroups, it would appear that
    > this roll out isn't going as well as they'd hoped. This could mean that
    > the problems you've been having are NOT on your end.
    > --
    > ~PA Bear
    >
    >
    > Sam wrote:
    >> PA Bear, many thanks for the additional information. Regarding your
    >> email,
    >>
    >> a. You are correct, I am not a paying MSN subscriber.
    >>
    >> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >> shortly
    >> after it was released by MS.
    >>
    >> c. Each time I tried to access MSN, I was not signed in to any MSN web
    >> page.
    >>
    >> d. I don't know why I did not think of this before, but after reading
    >> the information you mentioned about clean booting, I decided to bootup in
    >> the Administrator Account. While in this account, I did not have any
    >> trouble accessing the MSN web site!! Does this mean that most likely I
    >> have a corrupted account which I use daily? Should I go ahead a make
    >> another new account and if so, how do I transfer my data from the
    >> existing
    >> account to the new account?
    >>
    >> Very much appreciate your help, Sam.
    >>
    >>> [Crosspost to MSN Discussion newsgroup]
    >>>
    >>> As you post using a name@att.net alias, one assumes you're not an MSN
    >>> Premium or MSN dial-up subscriber.
    >>>
    >>>> ...Prior to 7 April 2010, I have not had any problems connecting to
    >>>> www.msn.com.
    >>>
    >>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>> Apr-10?
    >>>
    >>>> ...I should note that I was able to successfully
    >>>> connect to http://home.live.com/.
    >>>
    >>> Is Windows Live Mail and/or Windows Live Messenger installed and were
    >>> you
    >>> signed in to a Live ID when you attempted to access www.msn.com? IOW,
    >>> have
    >>> you tried signing out of all Live IDs before attempting to access
    >>> www.msn.com?
    >>>
    >>> Alternately, you could try the clean-boot troubleshooting:
    >>> http://support.microsoft.com/kb/316434
    >>>
    >>> PS: Setting up Outlook Express to access Microsoft newsgroups via the
    >>> free
    >>> MS newsserver
    >>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>
    >>>
    >>> Sam wrote:
    >>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with
    >>>> all
    >>>> of
    >>>> the MS suggested security updates and IE 8. I also have Malwarebyte
    >>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    >>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>> connecting
    >>>> to
    >>>> www.msn.com.
    >>>>
    >>>> When I try to connect to MSN, the home page will come up for a second
    >>>> or
    >>>> two, then disappear, and then appear again. This blinking back and
    >>>> forth
    >>>> will
    >>>> go on for approximately 7 to 8 seconds and then a dialog box will come
    >>>> up
    >>>> most times
    >>>> saying something to the effect that this operation will stop and was
    >>>> unable
    >>>> to connect to this web page. As a quick trouble shooting effort, I
    >>>> then
    >>>> connected to al least ten other different web pages and was successful
    >>>> without any problems. As of today, still do not have any problems
    >>>> connecting
    >>>> to other web sites, other than msn.com.
    >>>>
    >>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>> phone
    >>>> connection) but did not have any luck working with them. Basically IE
    >>>> tech
    >>>> had
    >>>> me reset IE but this did not help. He also asked me (with some
    >>>> trepidation
    >>>> on my part) to disable the Antivirus program while connected to the
    >>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>> Connection
    >>>> but still no luck in connecting to msn.com, same problem. He then
    >>>> suggested
    >>>> that I uninstall IE 8 so as to go back to the prior IE version, but I
    >>>> declined since I have not had any problems up until the last two days
    >>>> and
    >>>> did not want to possibly create more problems. I suspect that the
    >>>> problem
    >>>> is with the MS servers. I should note that I was able to successfully
    >>>> connect to http://home.live.com/. I should also note that I have
    >>>> disabled
    >>>> all add-ons.
    >>>>
    >>>> I would very much appreciate any help and solving my computer problem,
    >>>> Sam

    >
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    > Approximately a year ago, I changed from Symantec Antivirus to ESET NOD32.

    Had your Symantec subscription already expired before you installed NOD32?

    Was a Norton or McAfee free-trial preinstalled on the computer when you
    bought it?

    Repost: Open Add/Remove Programs & make sure the Show Updates box at the top
    is checked. Now scroll down and find the entry for "Security Update for
    Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date listed
    here?

    Reinstalling/overinstalling IE8 isn't going to fix this.

    Sam wrote:
    > PA, the following information is for your questions:
    >
    > (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    > msn.com connection, but had the same problem
    >
    > (2) IE Advanced Reset - accomplished this with the MS tech and I
    > checked
    > the MS reference you mentioned, and it was the same procedures we used.
    >
    > (3) Prior to the install of IE8, I had shutdown screen saver, ESET NOD32,
    > and Malwarebyte AntiMalware. The only other security programs in
    > operation
    > during the install was MS Firewall and SpywareBlaster. Also I was not
    > connected to the internet.
    >
    > (4) Other Antivirus programs previously install on my computer.
    > Approximately a year ago, I changed from Symantec Antivirus to ESET NOD32.
    > During the uninstall and uninstall, did not experience any problems, and
    > no
    > problems during subsequent operations.
    >
    > Is it possible to install IE8 on top of the existing IE8 installation on
    > my
    > computer and could that possible help??
    >
    >> Open Add/Remove Programs & make sure the Show Updates box at the top is
    >> checked. Now scroll down and find the entry for "Security Update for
    >> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >> listed here?
    >>
    >> 1. In the original (problem) User Account, does the behavior persist if
    >> you start IE in No Add-ons mode?
    >>
    >> => Start | (All) Programs | Accessories | System Tools | Internet
    >> Explorer (No add-ons).
    >>
    >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    >> & IE8 in all OSS]
    >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>
    >> 2. In the original (problem) User Account, does the behavior persist if
    >> you Reset IE Advanced settings (RIES)?
    >> http://support.microsoft.com/kb/923737
    >>
    >> 3. Was NOD32 AV running in the background when you installed IE8?
    >>
    >> 4. Has a Norton or McAfee application ever been installed on this machine
    >> (e.g., a free-trial version that came preinstalled when you bought it)?
    >>
    >> The above notwithstanding, MSN is in the process of rolling out a new,
    >> redesigned home page worldwide:
    >>
    >> MSN Homepage Launch Begins Today (09 Mar-10)
    >> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>
    >> Judging from some of the posts in these newsgroups, it would appear that
    >> this roll out isn't going as well as they'd hoped. This could mean that
    >> the problems you've been having are NOT on your end.
    >> --
    >> ~PA Bear
    >>
    >>
    >> Sam wrote:
    >>> PA Bear, many thanks for the additional information. Regarding your
    >>> email,
    >>>
    >>> a. You are correct, I am not a paying MSN subscriber.
    >>>
    >>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>> shortly
    >>> after it was released by MS.
    >>>
    >>> c. Each time I tried to access MSN, I was not signed in to any MSN
    >>> web
    >>> page.
    >>>
    >>> d. I don't know why I did not think of this before, but after reading
    >>> the information you mentioned about clean booting, I decided to bootup
    >>> in
    >>> the Administrator Account. While in this account, I did not have any
    >>> trouble accessing the MSN web site!! Does this mean that most likely I
    >>> have a corrupted account which I use daily? Should I go ahead a make
    >>> another new account and if so, how do I transfer my data from the
    >>> existing
    >>> account to the new account?
    >>>
    >>> Very much appreciate your help, Sam.
    >>>
    >>>> [Crosspost to MSN Discussion newsgroup]
    >>>>
    >>>> As you post using a name@att.net alias, one assumes you're not an MSN
    >>>> Premium or MSN dial-up subscriber.
    >>>>
    >>>>> ...Prior to 7 April 2010, I have not had any problems connecting to
    >>>>> www.msn.com.
    >>>>
    >>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>>> Apr-10?
    >>>>
    >>>>> ...I should note that I was able to successfully
    >>>>> connect to http://home.live.com/.
    >>>>
    >>>> Is Windows Live Mail and/or Windows Live Messenger installed and were
    >>>> you
    >>>> signed in to a Live ID when you attempted to access www.msn.com? IOW,
    >>>> have
    >>>> you tried signing out of all Live IDs before attempting to access
    >>>> www.msn.com?
    >>>>
    >>>> Alternately, you could try the clean-boot troubleshooting:
    >>>> http://support.microsoft.com/kb/316434
    >>>>
    >>>> PS: Setting up Outlook Express to access Microsoft newsgroups via the
    >>>> free
    >>>> MS newsserver
    >>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>> Sam wrote:
    >>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with
    >>>>> all
    >>>>> of
    >>>>> the MS suggested security updates and IE 8. I also have Malwarebyte
    >>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    >>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>> connecting
    >>>>> to
    >>>>> www.msn.com.
    >>>>>
    >>>>> When I try to connect to MSN, the home page will come up for a second
    >>>>> or
    >>>>> two, then disappear, and then appear again. This blinking back and
    >>>>> forth
    >>>>> will
    >>>>> go on for approximately 7 to 8 seconds and then a dialog box will come
    >>>>> up
    >>>>> most times
    >>>>> saying something to the effect that this operation will stop and was
    >>>>> unable
    >>>>> to connect to this web page. As a quick trouble shooting effort, I
    >>>>> then
    >>>>> connected to al least ten other different web pages and was successful
    >>>>> without any problems. As of today, still do not have any problems
    >>>>> connecting
    >>>>> to other web sites, other than msn.com.
    >>>>>
    >>>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>>> phone
    >>>>> connection) but did not have any luck working with them. Basically
    >>>>> IE
    >>>>> tech
    >>>>> had
    >>>>> me reset IE but this did not help. He also asked me (with some
    >>>>> trepidation
    >>>>> on my part) to disable the Antivirus program while connected to the
    >>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>> Connection
    >>>>> but still no luck in connecting to msn.com, same problem. He then
    >>>>> suggested
    >>>>> that I uninstall IE 8 so as to go back to the prior IE version, but I
    >>>>> declined since I have not had any problems up until the last two days
    >>>>> and
    >>>>> did not want to possibly create more problems. I suspect that the
    >>>>> problem
    >>>>> is with the MS servers. I should note that I was able to successfully
    >>>>> connect to http://home.live.com/. I should also note that I have
    >>>>> disabled
    >>>>> all add-ons.
    >>>>>
    >>>>> I would very much appreciate any help and solving my computer problem,
    >>>>> Sam
     
  9. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    PA Bear, the following in response to your questions:

    a. The Symantec Subscription was still valid when I removed it from my
    computer to install ESET NOD32.

    b. Norton Antivirus was preinstalled on my computer when I received it
    new from Dell.

    c. The Security Update (KB-980182) for IE8 was installed on my computer
    on 3/31/2010.

    Thanks, Sam.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OvDV7vd2KHA.2284@TK2MSFTNGP06.phx.gbl...
    >> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >> NOD32.

    >
    > Had your Symantec subscription already expired before you installed NOD32?
    >
    > Was a Norton or McAfee free-trial preinstalled on the computer when you
    > bought it?
    >
    > Repost: Open Add/Remove Programs & make sure the Show Updates box at the
    > top is checked. Now scroll down and find the entry for "Security Update
    > for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    > listed here?
    >
    > Reinstalling/overinstalling IE8 isn't going to fix this.
    >
    > Sam wrote:
    >> PA, the following information is for your questions:
    >>
    >> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    >> msn.com connection, but had the same problem
    >>
    >> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >> checked
    >> the MS reference you mentioned, and it was the same procedures we used.
    >>
    >> (3) Prior to the install of IE8, I had shutdown screen saver, ESET NOD32,
    >> and Malwarebyte AntiMalware. The only other security programs in
    >> operation
    >> during the install was MS Firewall and SpywareBlaster. Also I was not
    >> connected to the internet.
    >>
    >> (4) Other Antivirus programs previously install on my computer.
    >> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >> NOD32.
    >> During the uninstall and uninstall, did not experience any problems, and
    >> no
    >> problems during subsequent operations.
    >>
    >> Is it possible to install IE8 on top of the existing IE8 installation on
    >> my
    >> computer and could that possible help??
    >>
    >>> Open Add/Remove Programs & make sure the Show Updates box at the top is
    >>> checked. Now scroll down and find the entry for "Security Update for
    >>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>> listed here?
    >>>
    >>> 1. In the original (problem) User Account, does the behavior persist if
    >>> you start IE in No Add-ons mode?
    >>>
    >>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>> Explorer (No add-ons).
    >>>
    >>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>> IE7
    >>> & IE8 in all OSS]
    >>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>
    >>> 2. In the original (problem) User Account, does the behavior persist if
    >>> you Reset IE Advanced settings (RIES)?
    >>> http://support.microsoft.com/kb/923737
    >>>
    >>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>
    >>> 4. Has a Norton or McAfee application ever been installed on this
    >>> machine
    >>> (e.g., a free-trial version that came preinstalled when you bought it)?
    >>>
    >>> The above notwithstanding, MSN is in the process of rolling out a new,
    >>> redesigned home page worldwide:
    >>>
    >>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>
    >>> Judging from some of the posts in these newsgroups, it would appear that
    >>> this roll out isn't going as well as they'd hoped. This could mean that
    >>> the problems you've been having are NOT on your end.
    >>> --
    >>> ~PA Bear
    >>>
    >>>
    >>> Sam wrote:
    >>>> PA Bear, many thanks for the additional information. Regarding your
    >>>> email,
    >>>>
    >>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>
    >>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>> shortly
    >>>> after it was released by MS.
    >>>>
    >>>> c. Each time I tried to access MSN, I was not signed in to any MSN
    >>>> web
    >>>> page.
    >>>>
    >>>> d. I don't know why I did not think of this before, but after
    >>>> reading
    >>>> the information you mentioned about clean booting, I decided to bootup
    >>>> in
    >>>> the Administrator Account. While in this account, I did not have any
    >>>> trouble accessing the MSN web site!! Does this mean that most likely
    >>>> I
    >>>> have a corrupted account which I use daily? Should I go ahead a make
    >>>> another new account and if so, how do I transfer my data from the
    >>>> existing
    >>>> account to the new account?
    >>>>
    >>>> Very much appreciate your help, Sam.
    >>>>
    >>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>
    >>>>> As you post using a name@att.net alias, one assumes you're not an MSN
    >>>>> Premium or MSN dial-up subscriber.
    >>>>>
    >>>>>> ...Prior to 7 April 2010, I have not had any problems connecting to
    >>>>>> www.msn.com.
    >>>>>
    >>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>>>> Apr-10?
    >>>>>
    >>>>>> ...I should note that I was able to successfully
    >>>>>> connect to http://home.live.com/.
    >>>>>
    >>>>> Is Windows Live Mail and/or Windows Live Messenger installed and were
    >>>>> you
    >>>>> signed in to a Live ID when you attempted to access www.msn.com? IOW,
    >>>>> have
    >>>>> you tried signing out of all Live IDs before attempting to access
    >>>>> www.msn.com?
    >>>>>
    >>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>> http://support.microsoft.com/kb/316434
    >>>>>
    >>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via the
    >>>>> free
    >>>>> MS newsserver
    >>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>
    >>>>>
    >>>>> Sam wrote:
    >>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with
    >>>>>> all
    >>>>>> of
    >>>>>> the MS suggested security updates and IE 8. I also have Malwarebyte
    >>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
    >>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>> connecting
    >>>>>> to
    >>>>>> www.msn.com.
    >>>>>>
    >>>>>> When I try to connect to MSN, the home page will come up for a second
    >>>>>> or
    >>>>>> two, then disappear, and then appear again. This blinking back and
    >>>>>> forth
    >>>>>> will
    >>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>> come
    >>>>>> up
    >>>>>> most times
    >>>>>> saying something to the effect that this operation will stop and was
    >>>>>> unable
    >>>>>> to connect to this web page. As a quick trouble shooting effort, I
    >>>>>> then
    >>>>>> connected to al least ten other different web pages and was
    >>>>>> successful
    >>>>>> without any problems. As of today, still do not have any problems
    >>>>>> connecting
    >>>>>> to other web sites, other than msn.com.
    >>>>>>
    >>>>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>>>> phone
    >>>>>> connection) but did not have any luck working with them. Basically
    >>>>>> IE
    >>>>>> tech
    >>>>>> had
    >>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>> trepidation
    >>>>>> on my part) to disable the Antivirus program while connected to the
    >>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>> Connection
    >>>>>> but still no luck in connecting to msn.com, same problem. He then
    >>>>>> suggested
    >>>>>> that I uninstall IE 8 so as to go back to the prior IE version, but I
    >>>>>> declined since I have not had any problems up until the last two days
    >>>>>> and
    >>>>>> did not want to possibly create more problems. I suspect that the
    >>>>>> problem
    >>>>>> is with the MS servers. I should note that I was able to
    >>>>>> successfully
    >>>>>> connect to http://home.live.com/. I should also note that I have
    >>>>>> disabled
    >>>>>> all add-ons.
    >>>>>>
    >>>>>> I would very much appreciate any help and solving my computer
    >>>>>> problem,
    >>>>>> Sam

    >
     
  10. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    > Norton Antivirus was preinstalled on my computer when I received it
    > new from Dell.


    I'm confused. In your previous post you referenced "Symantec Antivirus" and
    now you reference "Norton AntiVirus." Have both applications been installed
    at some point in the past or did you mean "Norton AntiVirus" all along?

    Have you ever downloaded/run a utility named Norton Removal Tool?

    Sam wrote:
    > PA Bear, the following in response to your questions:
    >
    > a. The Symantec Subscription was still valid when I removed it from my
    > computer to install ESET NOD32.
    >
    > b. Norton Antivirus was preinstalled on my computer when I received it
    > new from Dell.
    >
    > c. The Security Update (KB-980182) for IE8 was installed on my computer
    > on 3/31/2010.
    >
    > Thanks, Sam.
    >
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OvDV7vd2KHA.2284@TK2MSFTNGP06.phx.gbl...
    >>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>> NOD32.

    >>
    >> Had your Symantec subscription already expired before you installed
    >> NOD32?
    >>
    >> Was a Norton or McAfee free-trial preinstalled on the computer when you
    >> bought it?
    >>
    >> Repost: Open Add/Remove Programs & make sure the Show Updates box at the
    >> top is checked. Now scroll down and find the entry for "Security Update
    >> for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >> listed here?
    >>
    >> Reinstalling/overinstalling IE8 isn't going to fix this.
    >>
    >> Sam wrote:
    >>> PA, the following information is for your questions:
    >>>
    >>> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    >>> msn.com connection, but had the same problem
    >>>
    >>> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >>> checked
    >>> the MS reference you mentioned, and it was the same procedures we used.
    >>>
    >>> (3) Prior to the install of IE8, I had shutdown screen saver, ESET
    >>> NOD32,
    >>> and Malwarebyte AntiMalware. The only other security programs in
    >>> operation
    >>> during the install was MS Firewall and SpywareBlaster. Also I was not
    >>> connected to the internet.
    >>>
    >>> (4) Other Antivirus programs previously install on my computer.
    >>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>> NOD32.
    >>> During the uninstall and uninstall, did not experience any problems, and
    >>> no
    >>> problems during subsequent operations.
    >>>
    >>> Is it possible to install IE8 on top of the existing IE8 installation on
    >>> my
    >>> computer and could that possible help??
    >>>
    >>>> Open Add/Remove Programs & make sure the Show Updates box at the top is
    >>>> checked. Now scroll down and find the entry for "Security Update for
    >>>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>>> listed here?
    >>>>
    >>>> 1. In the original (problem) User Account, does the behavior persist if
    >>>> you start IE in No Add-ons mode?
    >>>>
    >>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>> Explorer (No add-ons).
    >>>>
    >>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>> IE7
    >>>> & IE8 in all OSS]
    >>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>
    >>>> 2. In the original (problem) User Account, does the behavior persist if
    >>>> you Reset IE Advanced settings (RIES)?
    >>>> http://support.microsoft.com/kb/923737
    >>>>
    >>>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>>
    >>>> 4. Has a Norton or McAfee application ever been installed on this
    >>>> machine
    >>>> (e.g., a free-trial version that came preinstalled when you bought it)?
    >>>>
    >>>> The above notwithstanding, MSN is in the process of rolling out a new,
    >>>> redesigned home page worldwide:
    >>>>
    >>>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>>
    >>>> Judging from some of the posts in these newsgroups, it would appear
    >>>> that
    >>>> this roll out isn't going as well as they'd hoped. This could mean
    >>>> that
    >>>> the problems you've been having are NOT on your end.
    >>>> --
    >>>> ~PA Bear
    >>>>
    >>>>
    >>>> Sam wrote:
    >>>>> PA Bear, many thanks for the additional information. Regarding your
    >>>>> email,
    >>>>>
    >>>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>>
    >>>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>>> shortly
    >>>>> after it was released by MS.
    >>>>>
    >>>>> c. Each time I tried to access MSN, I was not signed in to any MSN
    >>>>> web
    >>>>> page.
    >>>>>
    >>>>> d. I don't know why I did not think of this before, but after
    >>>>> reading
    >>>>> the information you mentioned about clean booting, I decided to bootup
    >>>>> in
    >>>>> the Administrator Account. While in this account, I did not have any
    >>>>> trouble accessing the MSN web site!! Does this mean that most likely
    >>>>> I
    >>>>> have a corrupted account which I use daily? Should I go ahead a make
    >>>>> another new account and if so, how do I transfer my data from the
    >>>>> existing
    >>>>> account to the new account?
    >>>>>
    >>>>> Very much appreciate your help, Sam.
    >>>>>
    >>>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>>
    >>>>>> As you post using a name@att.net alias, one assumes you're not an MSN
    >>>>>> Premium or MSN dial-up subscriber.
    >>>>>>
    >>>>>>> ...Prior to 7 April 2010, I have not had any problems connecting to
    >>>>>>> www.msn.com.
    >>>>>>
    >>>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>>>>> Apr-10?
    >>>>>>
    >>>>>>> ...I should note that I was able to successfully
    >>>>>>> connect to http://home.live.com/.
    >>>>>>
    >>>>>> Is Windows Live Mail and/or Windows Live Messenger installed and were
    >>>>>> you
    >>>>>> signed in to a Live ID when you attempted to access www.msn.com?
    >>>>>> IOW,
    >>>>>> have
    >>>>>> you tried signing out of all Live IDs before attempting to access
    >>>>>> www.msn.com?
    >>>>>>
    >>>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>>> http://support.microsoft.com/kb/316434
    >>>>>>
    >>>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via the
    >>>>>> free
    >>>>>> MS newsserver
    >>>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>>> --
    >>>>>> ~Robear Dyer (PA Bear)
    >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>
    >>>>>>
    >>>>>> Sam wrote:
    >>>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with
    >>>>>>> all
    >>>>>>> of
    >>>>>>> the MS suggested security updates and IE 8. I also have Malwarebyte
    >>>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on
    >>>>>>> my
    >>>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>>> connecting
    >>>>>>> to
    >>>>>>> www.msn.com.
    >>>>>>>
    >>>>>>> When I try to connect to MSN, the home page will come up for a
    >>>>>>> second
    >>>>>>> or
    >>>>>>> two, then disappear, and then appear again. This blinking back and
    >>>>>>> forth
    >>>>>>> will
    >>>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>>> come
    >>>>>>> up
    >>>>>>> most times
    >>>>>>> saying something to the effect that this operation will stop and was
    >>>>>>> unable
    >>>>>>> to connect to this web page. As a quick trouble shooting effort, I
    >>>>>>> then
    >>>>>>> connected to al least ten other different web pages and was
    >>>>>>> successful
    >>>>>>> without any problems. As of today, still do not have any problems
    >>>>>>> connecting
    >>>>>>> to other web sites, other than msn.com.
    >>>>>>>
    >>>>>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>>>>> phone
    >>>>>>> connection) but did not have any luck working with them. Basically
    >>>>>>> IE
    >>>>>>> tech
    >>>>>>> had
    >>>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>>> trepidation
    >>>>>>> on my part) to disable the Antivirus program while connected to the
    >>>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>>> Connection
    >>>>>>> but still no luck in connecting to msn.com, same problem. He then
    >>>>>>> suggested
    >>>>>>> that I uninstall IE 8 so as to go back to the prior IE version, but
    >>>>>>> I
    >>>>>>> declined since I have not had any problems up until the last two
    >>>>>>> days
    >>>>>>> and
    >>>>>>> did not want to possibly create more problems. I suspect that the
    >>>>>>> problem
    >>>>>>> is with the MS servers. I should note that I was able to
    >>>>>>> successfully
    >>>>>>> connect to http://home.live.com/. I should also note that I have
    >>>>>>> disabled
    >>>>>>> all add-ons.
    >>>>>>>
    >>>>>>> I would very much appreciate any help and solving my computer
    >>>>>>> problem,
    >>>>>>> Sam
     
  11. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    Sorry for the confusion, as I meant Norton Antivirus all along. I had
    initially wanted to use the Norton Removal tool when I removed the Norton
    Antivirus program from my computer, but had some concerns in doing so since
    I still have Symantec Livestate Recovery Desktop edition on my computer.
    Was that concern misplaced? I can still run the Norton Removal tool if you
    think it might help, and if so, should I temporarily remove the ESET NOD32
    program first before doing the removal process?

    Thanks, Sam.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OjWK1ep2KHA.1624@TK2MSFTNGP06.phx.gbl...
    >> Norton Antivirus was preinstalled on my computer when I received it
    >> new from Dell.

    >
    > I'm confused. In your previous post you referenced "Symantec Antivirus"
    > and now you reference "Norton AntiVirus." Have both applications been
    > installed at some point in the past or did you mean "Norton AntiVirus" all
    > along?
    >
    > Have you ever downloaded/run a utility named Norton Removal Tool?
    >
    > Sam wrote:
    >> PA Bear, the following in response to your questions:
    >>
    >> a. The Symantec Subscription was still valid when I removed it from my
    >> computer to install ESET NOD32.
    >>
    >> b. Norton Antivirus was preinstalled on my computer when I received it
    >> new from Dell.
    >>
    >> c. The Security Update (KB-980182) for IE8 was installed on my
    >> computer
    >> on 3/31/2010.
    >>
    >> Thanks, Sam.
    >>
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:-OvDV7vd2KHA.2284@TK2MSFTNGP06.phx.gbl...
    >>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>> NOD32.
    >>>
    >>> Had your Symantec subscription already expired before you installed
    >>> NOD32?
    >>>
    >>> Was a Norton or McAfee free-trial preinstalled on the computer when you
    >>> bought it?
    >>>
    >>> Repost: Open Add/Remove Programs & make sure the Show Updates box at the
    >>> top is checked. Now scroll down and find the entry for "Security Update
    >>> for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>> listed here?
    >>>
    >>> Reinstalling/overinstalling IE8 isn't going to fix this.
    >>>
    >>> Sam wrote:
    >>>> PA, the following information is for your questions:
    >>>>
    >>>> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    >>>> msn.com connection, but had the same problem
    >>>>
    >>>> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >>>> checked
    >>>> the MS reference you mentioned, and it was the same procedures we used.
    >>>>
    >>>> (3) Prior to the install of IE8, I had shutdown screen saver, ESET
    >>>> NOD32,
    >>>> and Malwarebyte AntiMalware. The only other security programs in
    >>>> operation
    >>>> during the install was MS Firewall and SpywareBlaster. Also I was not
    >>>> connected to the internet.
    >>>>
    >>>> (4) Other Antivirus programs previously install on my computer.
    >>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>> NOD32.
    >>>> During the uninstall and uninstall, did not experience any problems,
    >>>> and
    >>>> no
    >>>> problems during subsequent operations.
    >>>>
    >>>> Is it possible to install IE8 on top of the existing IE8 installation
    >>>> on
    >>>> my
    >>>> computer and could that possible help??
    >>>>
    >>>>> Open Add/Remove Programs & make sure the Show Updates box at the top
    >>>>> is
    >>>>> checked. Now scroll down and find the entry for "Security Update for
    >>>>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>>>> listed here?
    >>>>>
    >>>>> 1. In the original (problem) User Account, does the behavior persist
    >>>>> if
    >>>>> you start IE in No Add-ons mode?
    >>>>>
    >>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>> Explorer (No add-ons).
    >>>>>
    >>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>>> IE7
    >>>>> & IE8 in all OSS]
    >>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>
    >>>>> 2. In the original (problem) User Account, does the behavior persist
    >>>>> if
    >>>>> you Reset IE Advanced settings (RIES)?
    >>>>> http://support.microsoft.com/kb/923737
    >>>>>
    >>>>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>>>
    >>>>> 4. Has a Norton or McAfee application ever been installed on this
    >>>>> machine
    >>>>> (e.g., a free-trial version that came preinstalled when you bought
    >>>>> it)?
    >>>>>
    >>>>> The above notwithstanding, MSN is in the process of rolling out a new,
    >>>>> redesigned home page worldwide:
    >>>>>
    >>>>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>>>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>>>
    >>>>> Judging from some of the posts in these newsgroups, it would appear
    >>>>> that
    >>>>> this roll out isn't going as well as they'd hoped. This could mean
    >>>>> that
    >>>>> the problems you've been having are NOT on your end.
    >>>>> --
    >>>>> ~PA Bear
    >>>>>
    >>>>>
    >>>>> Sam wrote:
    >>>>>> PA Bear, many thanks for the additional information. Regarding your
    >>>>>> email,
    >>>>>>
    >>>>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>>>
    >>>>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>>>> shortly
    >>>>>> after it was released by MS.
    >>>>>>
    >>>>>> c. Each time I tried to access MSN, I was not signed in to any MSN
    >>>>>> web
    >>>>>> page.
    >>>>>>
    >>>>>> d. I don't know why I did not think of this before, but after
    >>>>>> reading
    >>>>>> the information you mentioned about clean booting, I decided to
    >>>>>> bootup
    >>>>>> in
    >>>>>> the Administrator Account. While in this account, I did not have any
    >>>>>> trouble accessing the MSN web site!! Does this mean that most
    >>>>>> likely
    >>>>>> I
    >>>>>> have a corrupted account which I use daily? Should I go ahead a make
    >>>>>> another new account and if so, how do I transfer my data from the
    >>>>>> existing
    >>>>>> account to the new account?
    >>>>>>
    >>>>>> Very much appreciate your help, Sam.
    >>>>>>
    >>>>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>>>
    >>>>>>> As you post using a name@att.net alias, one assumes you're not an
    >>>>>>> MSN
    >>>>>>> Premium or MSN dial-up subscriber.
    >>>>>>>
    >>>>>>>> ...Prior to 7 April 2010, I have not had any problems connecting to
    >>>>>>>> www.msn.com.
    >>>>>>>
    >>>>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>>>>>> Apr-10?
    >>>>>>>
    >>>>>>>> ...I should note that I was able to successfully
    >>>>>>>> connect to http://home.live.com/.
    >>>>>>>
    >>>>>>> Is Windows Live Mail and/or Windows Live Messenger installed and
    >>>>>>> were
    >>>>>>> you
    >>>>>>> signed in to a Live ID when you attempted to access www.msn.com?
    >>>>>>> IOW,
    >>>>>>> have
    >>>>>>> you tried signing out of all Live IDs before attempting to access
    >>>>>>> www.msn.com?
    >>>>>>>
    >>>>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>>>> http://support.microsoft.com/kb/316434
    >>>>>>>
    >>>>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via
    >>>>>>> the
    >>>>>>> free
    >>>>>>> MS newsserver
    >>>>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>>>> --
    >>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>
    >>>>>>>
    >>>>>>> Sam wrote:
    >>>>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3)
    >>>>>>>> with
    >>>>>>>> all
    >>>>>>>> of
    >>>>>>>> the MS suggested security updates and IE 8. I also have
    >>>>>>>> Malwarebyte
    >>>>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on
    >>>>>>>> my
    >>>>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>>>> connecting
    >>>>>>>> to
    >>>>>>>> www.msn.com.
    >>>>>>>>
    >>>>>>>> When I try to connect to MSN, the home page will come up for a
    >>>>>>>> second
    >>>>>>>> or
    >>>>>>>> two, then disappear, and then appear again. This blinking back and
    >>>>>>>> forth
    >>>>>>>> will
    >>>>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>>>> come
    >>>>>>>> up
    >>>>>>>> most times
    >>>>>>>> saying something to the effect that this operation will stop and
    >>>>>>>> was
    >>>>>>>> unable
    >>>>>>>> to connect to this web page. As a quick trouble shooting effort, I
    >>>>>>>> then
    >>>>>>>> connected to al least ten other different web pages and was
    >>>>>>>> successful
    >>>>>>>> without any problems. As of today, still do not have any problems
    >>>>>>>> connecting
    >>>>>>>> to other web sites, other than msn.com.
    >>>>>>>>
    >>>>>>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>>>>>> phone
    >>>>>>>> connection) but did not have any luck working with them.
    >>>>>>>> Basically
    >>>>>>>> IE
    >>>>>>>> tech
    >>>>>>>> had
    >>>>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>>>> trepidation
    >>>>>>>> on my part) to disable the Antivirus program while connected to the
    >>>>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>>>> Connection
    >>>>>>>> but still no luck in connecting to msn.com, same problem. He then
    >>>>>>>> suggested
    >>>>>>>> that I uninstall IE 8 so as to go back to the prior IE version, but
    >>>>>>>> I
    >>>>>>>> declined since I have not had any problems up until the last two
    >>>>>>>> days
    >>>>>>>> and
    >>>>>>>> did not want to possibly create more problems. I suspect that the
    >>>>>>>> problem
    >>>>>>>> is with the MS servers. I should note that I was able to
    >>>>>>>> successfully
    >>>>>>>> connect to http://home.live.com/. I should also note that I have
    >>>>>>>> disabled
    >>>>>>>> all add-ons.
    >>>>>>>>
    >>>>>>>> I would very much appreciate any help and solving my computer
    >>>>>>>> problem,
    >>>>>>>> Sam

    >
     
  12. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    Contact Symantec (or possibly Dell) Support to see if running the Norton
    Removal Tool would have any effect on Symantec Livestate Recovery. If they
    advise against running the utility, ask if you could reinstall Symantec
    Livestate Recovery after running the utility?

    Personally & professionally speaking, I wouldn't install any other
    anti-virus application or security suite without first running the removal
    tool, Sam.


    Sam wrote:
    > Sorry for the confusion, as I meant Norton Antivirus all along. I had
    > initially wanted to use the Norton Removal tool when I removed the Norton
    > Antivirus program from my computer, but had some concerns in doing so
    > since
    > I still have Symantec Livestate Recovery Desktop edition on my computer.
    > Was that concern misplaced? I can still run the Norton Removal tool if
    > you
    > think it might help, and if so, should I temporarily remove the ESET NOD32
    > program first before doing the removal process?
    >
    >> I'm confused. In your previous post you referenced "Symantec Antivirus"
    >> and now you reference "Norton AntiVirus." Have both applications been
    >> installed at some point in the past or did you mean "Norton AntiVirus"
    >> all
    >> along?
    >>
    >> Have you ever downloaded/run a utility named Norton Removal Tool?
    >>
    >> Sam wrote:
    >>> PA Bear, the following in response to your questions:
    >>>
    >>> a. The Symantec Subscription was still valid when I removed it from
    >>> my
    >>> computer to install ESET NOD32.
    >>>
    >>> b. Norton Antivirus was preinstalled on my computer when I received
    >>> it
    >>> new from Dell.
    >>>
    >>> c. The Security Update (KB-980182) for IE8 was installed on my
    >>> computer
    >>> on 3/31/2010.
    >>>
    >>>> Had your Symantec subscription already expired before you installed
    >>>> NOD32?
    >>>>
    >>>> Was a Norton or McAfee free-trial preinstalled on the computer when you
    >>>> bought it?
    >>>>
    >>>> Repost: Open Add/Remove Programs & make sure the Show Updates box at
    >>>> the
    >>>> top is checked. Now scroll down and find the entry for "Security
    >>>> Update
    >>>> for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED
    >>>> date
    >>>> listed here?
    >>>>
    >>>> Reinstalling/overinstalling IE8 isn't going to fix this.
    >>>>
    >>>> Sam wrote:
    >>>>> PA, the following information is for your questions:
    >>>>>
    >>>>> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    >>>>> msn.com connection, but had the same problem
    >>>>>
    >>>>> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >>>>> checked
    >>>>> the MS reference you mentioned, and it was the same procedures we
    >>>>> used.
    >>>>>
    >>>>> (3) Prior to the install of IE8, I had shutdown screen saver, ESET
    >>>>> NOD32,
    >>>>> and Malwarebyte AntiMalware. The only other security programs in
    >>>>> operation
    >>>>> during the install was MS Firewall and SpywareBlaster. Also I was not
    >>>>> connected to the internet.
    >>>>>
    >>>>> (4) Other Antivirus programs previously install on my computer.
    >>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>> NOD32.
    >>>>> During the uninstall and uninstall, did not experience any problems,
    >>>>> and
    >>>>> no
    >>>>> problems during subsequent operations.
    >>>>>
    >>>>> Is it possible to install IE8 on top of the existing IE8 installation
    >>>>> on
    >>>>> my
    >>>>> computer and could that possible help??
    >>>>>
    >>>>>> Open Add/Remove Programs & make sure the Show Updates box at the top
    >>>>>> is
    >>>>>> checked. Now scroll down and find the entry for "Security Update for
    >>>>>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>>>>> listed here?
    >>>>>>
    >>>>>> 1. In the original (problem) User Account, does the behavior persist
    >>>>>> if
    >>>>>> you start IE in No Add-ons mode?
    >>>>>>
    >>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>> Explorer (No add-ons).
    >>>>>>
    >>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>>>> IE7
    >>>>>> & IE8 in all OSS]
    >>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>
    >>>>>> 2. In the original (problem) User Account, does the behavior persist
    >>>>>> if
    >>>>>> you Reset IE Advanced settings (RIES)?
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>>>
    >>>>>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>>>>
    >>>>>> 4. Has a Norton or McAfee application ever been installed on this
    >>>>>> machine
    >>>>>> (e.g., a free-trial version that came preinstalled when you bought
    >>>>>> it)?
    >>>>>>
    >>>>>> The above notwithstanding, MSN is in the process of rolling out a
    >>>>>> new,
    >>>>>> redesigned home page worldwide:
    >>>>>>
    >>>>>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>>>>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>>>>
    >>>>>> Judging from some of the posts in these newsgroups, it would appear
    >>>>>> that
    >>>>>> this roll out isn't going as well as they'd hoped. This could mean
    >>>>>> that
    >>>>>> the problems you've been having are NOT on your end.
    >>>>>> --
    >>>>>> ~PA Bear
    >>>>>>
    >>>>>>
    >>>>>> Sam wrote:
    >>>>>>> PA Bear, many thanks for the additional information. Regarding your
    >>>>>>> email,
    >>>>>>>
    >>>>>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>>>>
    >>>>>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>>>>> shortly
    >>>>>>> after it was released by MS.
    >>>>>>>
    >>>>>>> c. Each time I tried to access MSN, I was not signed in to any
    >>>>>>> MSN
    >>>>>>> web
    >>>>>>> page.
    >>>>>>>
    >>>>>>> d. I don't know why I did not think of this before, but after
    >>>>>>> reading
    >>>>>>> the information you mentioned about clean booting, I decided to
    >>>>>>> bootup
    >>>>>>> in
    >>>>>>> the Administrator Account. While in this account, I did not have
    >>>>>>> any
    >>>>>>> trouble accessing the MSN web site!! Does this mean that most
    >>>>>>> likely
    >>>>>>> I
    >>>>>>> have a corrupted account which I use daily? Should I go ahead a
    >>>>>>> make
    >>>>>>> another new account and if so, how do I transfer my data from the
    >>>>>>> existing
    >>>>>>> account to the new account?
    >>>>>>>
    >>>>>>> Very much appreciate your help, Sam.
    >>>>>>>
    >>>>>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>>>>
    >>>>>>>> As you post using a name@att.net alias, one assumes you're not an
    >>>>>>>> MSN
    >>>>>>>> Premium or MSN dial-up subscriber.
    >>>>>>>>
    >>>>>>>>> ...Prior to 7 April 2010, I have not had any problems connecting
    >>>>>>>>> to
    >>>>>>>>> www.msn.com.
    >>>>>>>>
    >>>>>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>>>>>>> Apr-10?
    >>>>>>>>
    >>>>>>>>> ...I should note that I was able to successfully
    >>>>>>>>> connect to http://home.live.com/.
    >>>>>>>>
    >>>>>>>> Is Windows Live Mail and/or Windows Live Messenger installed and
    >>>>>>>> were
    >>>>>>>> you
    >>>>>>>> signed in to a Live ID when you attempted to access www.msn.com?
    >>>>>>>> IOW,
    >>>>>>>> have
    >>>>>>>> you tried signing out of all Live IDs before attempting to access
    >>>>>>>> www.msn.com?
    >>>>>>>>
    >>>>>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>>>>> http://support.microsoft.com/kb/316434
    >>>>>>>>
    >>>>>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via
    >>>>>>>> the
    >>>>>>>> free
    >>>>>>>> MS newsserver
    >>>>>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>>>>> --
    >>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Sam wrote:
    >>>>>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3)
    >>>>>>>>> with
    >>>>>>>>> all
    >>>>>>>>> of
    >>>>>>>>> the MS suggested security updates and IE 8. I also have
    >>>>>>>>> Malwarebyte
    >>>>>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on
    >>>>>>>>> my
    >>>>>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>>>>> connecting
    >>>>>>>>> to
    >>>>>>>>> www.msn.com.
    >>>>>>>>>
    >>>>>>>>> When I try to connect to MSN, the home page will come up for a
    >>>>>>>>> second
    >>>>>>>>> or
    >>>>>>>>> two, then disappear, and then appear again. This blinking back
    >>>>>>>>> and
    >>>>>>>>> forth
    >>>>>>>>> will
    >>>>>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>>>>> come
    >>>>>>>>> up
    >>>>>>>>> most times
    >>>>>>>>> saying something to the effect that this operation will stop and
    >>>>>>>>> was
    >>>>>>>>> unable
    >>>>>>>>> to connect to this web page. As a quick trouble shooting effort,
    >>>>>>>>> I
    >>>>>>>>> then
    >>>>>>>>> connected to al least ten other different web pages and was
    >>>>>>>>> successful
    >>>>>>>>> without any problems. As of today, still do not have any problems
    >>>>>>>>> connecting
    >>>>>>>>> to other web sites, other than msn.com.
    >>>>>>>>>
    >>>>>>>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>>>>>>> phone
    >>>>>>>>> connection) but did not have any luck working with them.
    >>>>>>>>> Basically
    >>>>>>>>> IE
    >>>>>>>>> tech
    >>>>>>>>> had
    >>>>>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>>>>> trepidation
    >>>>>>>>> on my part) to disable the Antivirus program while connected to
    >>>>>>>>> the
    >>>>>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>>>>> Connection
    >>>>>>>>> but still no luck in connecting to msn.com, same problem. He then
    >>>>>>>>> suggested
    >>>>>>>>> that I uninstall IE 8 so as to go back to the prior IE version,
    >>>>>>>>> but
    >>>>>>>>> I
    >>>>>>>>> declined since I have not had any problems up until the last two
    >>>>>>>>> days
    >>>>>>>>> and
    >>>>>>>>> did not want to possibly create more problems. I suspect that the
    >>>>>>>>> problem
    >>>>>>>>> is with the MS servers. I should note that I was able to
    >>>>>>>>> successfully
    >>>>>>>>> connect to http://home.live.com/. I should also note that I have
    >>>>>>>>> disabled
    >>>>>>>>> all add-ons.
    >>>>>>>>>
    >>>>>>>>> I would very much appreciate any help and solving my computer
    >>>>>>>>> problem,
    >>>>>>>>> Sam
     
  13. FrankV

    FrankV Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    The Norton Removal tool removes ALL Norton programs. The last time I ran
    it, if I remember correctly, it listed all the programs it would remove
    first and waited for your response so you can stop if you don't want all
    removed.

    Frank


    "Sam" <scams@Remove This att.net> wrote in message
    news:uLShliq2KHA.3568@TK2MSFTNGP04.phx.gbl...
    > Sorry for the confusion, as I meant Norton Antivirus all along. I had
    > initially wanted to use the Norton Removal tool when I removed the Norton
    > Antivirus program from my computer, but had some concerns in doing so
    > since I still have Symantec Livestate Recovery Desktop edition on my
    > computer. Was that concern misplaced? I can still run the Norton Removal
    > tool if you think it might help, and if so, should I temporarily remove
    > the ESET NOD32 program first before doing the removal process?
    >
    > Thanks, Sam.
    >
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OjWK1ep2KHA.1624@TK2MSFTNGP06.phx.gbl...
    >>> Norton Antivirus was preinstalled on my computer when I received it
    >>> new from Dell.

    >>
    >> I'm confused. In your previous post you referenced "Symantec Antivirus"
    >> and now you reference "Norton AntiVirus." Have both applications been
    >> installed at some point in the past or did you mean "Norton AntiVirus"
    >> all along?
    >>
    >> Have you ever downloaded/run a utility named Norton Removal Tool?
    >>
    >> Sam wrote:
    >>> PA Bear, the following in response to your questions:
    >>>
    >>> a. The Symantec Subscription was still valid when I removed it from
    >>> my
    >>> computer to install ESET NOD32.
    >>>
    >>> b. Norton Antivirus was preinstalled on my computer when I received
    >>> it
    >>> new from Dell.
    >>>
    >>> c. The Security Update (KB-980182) for IE8 was installed on my
    >>> computer
    >>> on 3/31/2010.
    >>>
    >>> Thanks, Sam.
    >>>
    >>>
    >>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>> news:-OvDV7vd2KHA.2284@TK2MSFTNGP06.phx.gbl...
    >>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>> NOD32.
    >>>>
    >>>> Had your Symantec subscription already expired before you installed
    >>>> NOD32?
    >>>>
    >>>> Was a Norton or McAfee free-trial preinstalled on the computer when you
    >>>> bought it?
    >>>>
    >>>> Repost: Open Add/Remove Programs & make sure the Show Updates box at
    >>>> the
    >>>> top is checked. Now scroll down and find the entry for "Security
    >>>> Update
    >>>> for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED
    >>>> date
    >>>> listed here?
    >>>>
    >>>> Reinstalling/overinstalling IE8 isn't going to fix this.
    >>>>
    >>>> Sam wrote:
    >>>>> PA, the following information is for your questions:
    >>>>>
    >>>>> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried the
    >>>>> msn.com connection, but had the same problem
    >>>>>
    >>>>> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >>>>> checked
    >>>>> the MS reference you mentioned, and it was the same procedures we
    >>>>> used.
    >>>>>
    >>>>> (3) Prior to the install of IE8, I had shutdown screen saver, ESET
    >>>>> NOD32,
    >>>>> and Malwarebyte AntiMalware. The only other security programs in
    >>>>> operation
    >>>>> during the install was MS Firewall and SpywareBlaster. Also I was not
    >>>>> connected to the internet.
    >>>>>
    >>>>> (4) Other Antivirus programs previously install on my computer.
    >>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>> NOD32.
    >>>>> During the uninstall and uninstall, did not experience any problems,
    >>>>> and
    >>>>> no
    >>>>> problems during subsequent operations.
    >>>>>
    >>>>> Is it possible to install IE8 on top of the existing IE8 installation
    >>>>> on
    >>>>> my
    >>>>> computer and could that possible help??
    >>>>>
    >>>>>> Open Add/Remove Programs & make sure the Show Updates box at the top
    >>>>>> is
    >>>>>> checked. Now scroll down and find the entry for "Security Update for
    >>>>>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>>>>> listed here?
    >>>>>>
    >>>>>> 1. In the original (problem) User Account, does the behavior persist
    >>>>>> if
    >>>>>> you start IE in No Add-ons mode?
    >>>>>>
    >>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>> Explorer (No add-ons).
    >>>>>>
    >>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>>>> IE7
    >>>>>> & IE8 in all OSS]
    >>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>
    >>>>>> 2. In the original (problem) User Account, does the behavior persist
    >>>>>> if
    >>>>>> you Reset IE Advanced settings (RIES)?
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>>>
    >>>>>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>>>>
    >>>>>> 4. Has a Norton or McAfee application ever been installed on this
    >>>>>> machine
    >>>>>> (e.g., a free-trial version that came preinstalled when you bought
    >>>>>> it)?
    >>>>>>
    >>>>>> The above notwithstanding, MSN is in the process of rolling out a
    >>>>>> new,
    >>>>>> redesigned home page worldwide:
    >>>>>>
    >>>>>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>>>>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>>>>
    >>>>>> Judging from some of the posts in these newsgroups, it would appear
    >>>>>> that
    >>>>>> this roll out isn't going as well as they'd hoped. This could mean
    >>>>>> that
    >>>>>> the problems you've been having are NOT on your end.
    >>>>>> --
    >>>>>> ~PA Bear
    >>>>>>
    >>>>>>
    >>>>>> Sam wrote:
    >>>>>>> PA Bear, many thanks for the additional information. Regarding your
    >>>>>>> email,
    >>>>>>>
    >>>>>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>>>>
    >>>>>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>>>>> shortly
    >>>>>>> after it was released by MS.
    >>>>>>>
    >>>>>>> c. Each time I tried to access MSN, I was not signed in to any
    >>>>>>> MSN
    >>>>>>> web
    >>>>>>> page.
    >>>>>>>
    >>>>>>> d. I don't know why I did not think of this before, but after
    >>>>>>> reading
    >>>>>>> the information you mentioned about clean booting, I decided to
    >>>>>>> bootup
    >>>>>>> in
    >>>>>>> the Administrator Account. While in this account, I did not have
    >>>>>>> any
    >>>>>>> trouble accessing the MSN web site!! Does this mean that most
    >>>>>>> likely
    >>>>>>> I
    >>>>>>> have a corrupted account which I use daily? Should I go ahead a
    >>>>>>> make
    >>>>>>> another new account and if so, how do I transfer my data from the
    >>>>>>> existing
    >>>>>>> account to the new account?
    >>>>>>>
    >>>>>>> Very much appreciate your help, Sam.
    >>>>>>>
    >>>>>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>>>>
    >>>>>>>> As you post using a name@att.net alias, one assumes you're not an
    >>>>>>>> MSN
    >>>>>>>> Premium or MSN dial-up subscriber.
    >>>>>>>>
    >>>>>>>>> ...Prior to 7 April 2010, I have not had any problems connecting
    >>>>>>>>> to
    >>>>>>>>> www.msn.com.
    >>>>>>>>
    >>>>>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on 07
    >>>>>>>> Apr-10?
    >>>>>>>>
    >>>>>>>>> ...I should note that I was able to successfully
    >>>>>>>>> connect to http://home.live.com/.
    >>>>>>>>
    >>>>>>>> Is Windows Live Mail and/or Windows Live Messenger installed and
    >>>>>>>> were
    >>>>>>>> you
    >>>>>>>> signed in to a Live ID when you attempted to access www.msn.com?
    >>>>>>>> IOW,
    >>>>>>>> have
    >>>>>>>> you tried signing out of all Live IDs before attempting to access
    >>>>>>>> www.msn.com?
    >>>>>>>>
    >>>>>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>>>>> http://support.microsoft.com/kb/316434
    >>>>>>>>
    >>>>>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via
    >>>>>>>> the
    >>>>>>>> free
    >>>>>>>> MS newsserver
    >>>>>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>>>>> --
    >>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Sam wrote:
    >>>>>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3)
    >>>>>>>>> with
    >>>>>>>>> all
    >>>>>>>>> of
    >>>>>>>>> the MS suggested security updates and IE 8. I also have
    >>>>>>>>> Malwarebyte
    >>>>>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on
    >>>>>>>>> my
    >>>>>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>>>>> connecting
    >>>>>>>>> to
    >>>>>>>>> www.msn.com.
    >>>>>>>>>
    >>>>>>>>> When I try to connect to MSN, the home page will come up for a
    >>>>>>>>> second
    >>>>>>>>> or
    >>>>>>>>> two, then disappear, and then appear again. This blinking back
    >>>>>>>>> and
    >>>>>>>>> forth
    >>>>>>>>> will
    >>>>>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>>>>> come
    >>>>>>>>> up
    >>>>>>>>> most times
    >>>>>>>>> saying something to the effect that this operation will stop and
    >>>>>>>>> was
    >>>>>>>>> unable
    >>>>>>>>> to connect to this web page. As a quick trouble shooting effort,
    >>>>>>>>> I
    >>>>>>>>> then
    >>>>>>>>> connected to al least ten other different web pages and was
    >>>>>>>>> successful
    >>>>>>>>> without any problems. As of today, still do not have any problems
    >>>>>>>>> connecting
    >>>>>>>>> to other web sites, other than msn.com.
    >>>>>>>>>
    >>>>>>>>> Yesterday, I decided to contact MS Internet tech support (terrible
    >>>>>>>>> phone
    >>>>>>>>> connection) but did not have any luck working with them.
    >>>>>>>>> Basically
    >>>>>>>>> IE
    >>>>>>>>> tech
    >>>>>>>>> had
    >>>>>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>>>>> trepidation
    >>>>>>>>> on my part) to disable the Antivirus program while connected to
    >>>>>>>>> the
    >>>>>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>>>>> Connection
    >>>>>>>>> but still no luck in connecting to msn.com, same problem. He then
    >>>>>>>>> suggested
    >>>>>>>>> that I uninstall IE 8 so as to go back to the prior IE version,
    >>>>>>>>> but I
    >>>>>>>>> declined since I have not had any problems up until the last two
    >>>>>>>>> days
    >>>>>>>>> and
    >>>>>>>>> did not want to possibly create more problems. I suspect that the
    >>>>>>>>> problem
    >>>>>>>>> is with the MS servers. I should note that I was able to
    >>>>>>>>> successfully
    >>>>>>>>> connect to http://home.live.com/. I should also note that I have
    >>>>>>>>> disabled
    >>>>>>>>> all add-ons.
    >>>>>>>>>
    >>>>>>>>> I would very much appreciate any help and solving my computer
    >>>>>>>>> problem,
    >>>>>>>>> Sam

    >>

    >
    >
     
  14. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info)

    Symantec Livestate Recovery isn't necessarily a Norton application.

    FrankV wrote:
    > The Norton Removal tool removes ALL Norton programs. The last time I ran
    > it, if I remember correctly, it listed all the programs it would remove
    > first and waited for your response so you can stop if you don't want all
    > removed.
    >
    > Frank
    >
    >
    > "Sam" <scams@Remove This att.net> wrote in message
    > news:uLShliq2KHA.3568@TK2MSFTNGP04.phx.gbl...
    >> Sorry for the confusion, as I meant Norton Antivirus all along. I had
    >> initially wanted to use the Norton Removal tool when I removed the Norton
    >> Antivirus program from my computer, but had some concerns in doing so
    >> since I still have Symantec Livestate Recovery Desktop edition on my
    >> computer. Was that concern misplaced? I can still run the Norton Removal
    >> tool if you think it might help, and if so, should I temporarily remove
    >> the ESET NOD32 program first before doing the removal process?
    >>
    >> Thanks, Sam.
    >>
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:-OjWK1ep2KHA.1624@TK2MSFTNGP06.phx.gbl...
    >>>> Norton Antivirus was preinstalled on my computer when I received it
    >>>> new from Dell.
    >>>
    >>> I'm confused. In your previous post you referenced "Symantec Antivirus"
    >>> and now you reference "Norton AntiVirus." Have both applications been
    >>> installed at some point in the past or did you mean "Norton AntiVirus"
    >>> all along?
    >>>
    >>> Have you ever downloaded/run a utility named Norton Removal Tool?
    >>>
    >>> Sam wrote:
    >>>> PA Bear, the following in response to your questions:
    >>>>
    >>>> a. The Symantec Subscription was still valid when I removed it from
    >>>> my
    >>>> computer to install ESET NOD32.
    >>>>
    >>>> b. Norton Antivirus was preinstalled on my computer when I received
    >>>> it
    >>>> new from Dell.
    >>>>
    >>>> c. The Security Update (KB-980182) for IE8 was installed on my
    >>>> computer
    >>>> on 3/31/2010.
    >>>>
    >>>> Thanks, Sam.
    >>>>
    >>>>
    >>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>> news:-OvDV7vd2KHA.2284@TK2MSFTNGP06.phx.gbl...
    >>>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>>> NOD32.
    >>>>>
    >>>>> Had your Symantec subscription already expired before you installed
    >>>>> NOD32?
    >>>>>
    >>>>> Was a Norton or McAfee free-trial preinstalled on the computer when
    >>>>> you
    >>>>> bought it?
    >>>>>
    >>>>> Repost: Open Add/Remove Programs & make sure the Show Updates box at
    >>>>> the
    >>>>> top is checked. Now scroll down and find the entry for "Security
    >>>>> Update
    >>>>> for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED
    >>>>> date
    >>>>> listed here?
    >>>>>
    >>>>> Reinstalling/overinstalling IE8 isn't going to fix this.
    >>>>>
    >>>>> Sam wrote:
    >>>>>> PA, the following information is for your questions:
    >>>>>>
    >>>>>> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried
    >>>>>> the
    >>>>>> msn.com connection, but had the same problem
    >>>>>>
    >>>>>> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >>>>>> checked
    >>>>>> the MS reference you mentioned, and it was the same procedures we
    >>>>>> used.
    >>>>>>
    >>>>>> (3) Prior to the install of IE8, I had shutdown screen saver, ESET
    >>>>>> NOD32,
    >>>>>> and Malwarebyte AntiMalware. The only other security programs in
    >>>>>> operation
    >>>>>> during the install was MS Firewall and SpywareBlaster. Also I was
    >>>>>> not
    >>>>>> connected to the internet.
    >>>>>>
    >>>>>> (4) Other Antivirus programs previously install on my computer.
    >>>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>>> NOD32.
    >>>>>> During the uninstall and uninstall, did not experience any problems,
    >>>>>> and
    >>>>>> no
    >>>>>> problems during subsequent operations.
    >>>>>>
    >>>>>> Is it possible to install IE8 on top of the existing IE8 installation
    >>>>>> on
    >>>>>> my
    >>>>>> computer and could that possible help??
    >>>>>>
    >>>>>>> Open Add/Remove Programs & make sure the Show Updates box at the top
    >>>>>>> is
    >>>>>>> checked. Now scroll down and find the entry for "Security Update
    >>>>>>> for
    >>>>>>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>>>>>> listed here?
    >>>>>>>
    >>>>>>> 1. In the original (problem) User Account, does the behavior persist
    >>>>>>> if
    >>>>>>> you start IE in No Add-ons mode?
    >>>>>>>
    >>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>> Explorer (No add-ons).
    >>>>>>>
    >>>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies
    >>>>>>> to
    >>>>>>> IE7
    >>>>>>> & IE8 in all OSS]
    >>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>
    >>>>>>> 2. In the original (problem) User Account, does the behavior persist
    >>>>>>> if
    >>>>>>> you Reset IE Advanced settings (RIES)?
    >>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>
    >>>>>>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>>>>>
    >>>>>>> 4. Has a Norton or McAfee application ever been installed on this
    >>>>>>> machine
    >>>>>>> (e.g., a free-trial version that came preinstalled when you bought
    >>>>>>> it)?
    >>>>>>>
    >>>>>>> The above notwithstanding, MSN is in the process of rolling out a
    >>>>>>> new,
    >>>>>>> redesigned home page worldwide:
    >>>>>>>
    >>>>>>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>>>>>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>>>>>
    >>>>>>> Judging from some of the posts in these newsgroups, it would appear
    >>>>>>> that
    >>>>>>> this roll out isn't going as well as they'd hoped. This could mean
    >>>>>>> that
    >>>>>>> the problems you've been having are NOT on your end.
    >>>>>>> --
    >>>>>>> ~PA Bear
    >>>>>>>
    >>>>>>>
    >>>>>>> Sam wrote:
    >>>>>>>> PA Bear, many thanks for the additional information. Regarding
    >>>>>>>> your
    >>>>>>>> email,
    >>>>>>>>
    >>>>>>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>>>>>
    >>>>>>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>>>>>> shortly
    >>>>>>>> after it was released by MS.
    >>>>>>>>
    >>>>>>>> c. Each time I tried to access MSN, I was not signed in to any
    >>>>>>>> MSN
    >>>>>>>> web
    >>>>>>>> page.
    >>>>>>>>
    >>>>>>>> d. I don't know why I did not think of this before, but after
    >>>>>>>> reading
    >>>>>>>> the information you mentioned about clean booting, I decided to
    >>>>>>>> bootup
    >>>>>>>> in
    >>>>>>>> the Administrator Account. While in this account, I did not have
    >>>>>>>> any
    >>>>>>>> trouble accessing the MSN web site!! Does this mean that most
    >>>>>>>> likely
    >>>>>>>> I
    >>>>>>>> have a corrupted account which I use daily? Should I go ahead a
    >>>>>>>> make
    >>>>>>>> another new account and if so, how do I transfer my data from the
    >>>>>>>> existing
    >>>>>>>> account to the new account?
    >>>>>>>>
    >>>>>>>> Very much appreciate your help, Sam.
    >>>>>>>>
    >>>>>>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>>>>>
    >>>>>>>>> As you post using a name@att.net alias, one assumes you're not an
    >>>>>>>>> MSN
    >>>>>>>>> Premium or MSN dial-up subscriber.
    >>>>>>>>>
    >>>>>>>>>> ...Prior to 7 April 2010, I have not had any problems connecting
    >>>>>>>>>> to
    >>>>>>>>>> www.msn.com.
    >>>>>>>>>
    >>>>>>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on
    >>>>>>>>> 07
    >>>>>>>>> Apr-10?
    >>>>>>>>>
    >>>>>>>>>> ...I should note that I was able to successfully
    >>>>>>>>>> connect to http://home.live.com/.
    >>>>>>>>>
    >>>>>>>>> Is Windows Live Mail and/or Windows Live Messenger installed and
    >>>>>>>>> were
    >>>>>>>>> you
    >>>>>>>>> signed in to a Live ID when you attempted to access www.msn.com?
    >>>>>>>>> IOW,
    >>>>>>>>> have
    >>>>>>>>> you tried signing out of all Live IDs before attempting to access
    >>>>>>>>> www.msn.com?
    >>>>>>>>>
    >>>>>>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>>>>>> http://support.microsoft.com/kb/316434
    >>>>>>>>>
    >>>>>>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via
    >>>>>>>>> the
    >>>>>>>>> free
    >>>>>>>>> MS newsserver
    >>>>>>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>>>>>> --
    >>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Sam wrote:
    >>>>>>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3)
    >>>>>>>>>> with
    >>>>>>>>>> all
    >>>>>>>>>> of
    >>>>>>>>>> the MS suggested security updates and IE 8. I also have
    >>>>>>>>>> Malwarebyte
    >>>>>>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed
    >>>>>>>>>> on
    >>>>>>>>>> my
    >>>>>>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>>>>>> connecting
    >>>>>>>>>> to
    >>>>>>>>>> www.msn.com.
    >>>>>>>>>>
    >>>>>>>>>> When I try to connect to MSN, the home page will come up for a
    >>>>>>>>>> second
    >>>>>>>>>> or
    >>>>>>>>>> two, then disappear, and then appear again. This blinking back
    >>>>>>>>>> and
    >>>>>>>>>> forth
    >>>>>>>>>> will
    >>>>>>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>>>>>> come
    >>>>>>>>>> up
    >>>>>>>>>> most times
    >>>>>>>>>> saying something to the effect that this operation will stop and
    >>>>>>>>>> was
    >>>>>>>>>> unable
    >>>>>>>>>> to connect to this web page. As a quick trouble shooting effort,
    >>>>>>>>>> I
    >>>>>>>>>> then
    >>>>>>>>>> connected to al least ten other different web pages and was
    >>>>>>>>>> successful
    >>>>>>>>>> without any problems. As of today, still do not have any
    >>>>>>>>>> problems
    >>>>>>>>>> connecting
    >>>>>>>>>> to other web sites, other than msn.com.
    >>>>>>>>>>
    >>>>>>>>>> Yesterday, I decided to contact MS Internet tech support
    >>>>>>>>>> (terrible
    >>>>>>>>>> phone
    >>>>>>>>>> connection) but did not have any luck working with them.
    >>>>>>>>>> Basically
    >>>>>>>>>> IE
    >>>>>>>>>> tech
    >>>>>>>>>> had
    >>>>>>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>>>>>> trepidation
    >>>>>>>>>> on my part) to disable the Antivirus program while connected to
    >>>>>>>>>> the
    >>>>>>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>>>>>> Connection
    >>>>>>>>>> but still no luck in connecting to msn.com, same problem. He
    >>>>>>>>>> then
    >>>>>>>>>> suggested
    >>>>>>>>>> that I uninstall IE 8 so as to go back to the prior IE version,
    >>>>>>>>>> but I
    >>>>>>>>>> declined since I have not had any problems up until the last two
    >>>>>>>>>> days
    >>>>>>>>>> and
    >>>>>>>>>> did not want to possibly create more problems. I suspect that
    >>>>>>>>>> the
    >>>>>>>>>> problem
    >>>>>>>>>> is with the MS servers. I should note that I was able to
    >>>>>>>>>> successfully
    >>>>>>>>>> connect to http://home.live.com/. I should also note that I
    >>>>>>>>>> have
    >>>>>>>>>> disabled
    >>>>>>>>>> all add-ons.
    >>>>>>>>>>
    >>>>>>>>>> I would very much appreciate any help and solving my computer
    >>>>>>>>>> problem,
    >>>>>>>>>> Sam
     
  15. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info) - Thanks

    To PA Bear and Frank, many thanks for your efforts in trying to solve my MSN
    problem. Regarding the Norton Removal Tool, I went to the web site this
    morning and it apparently removes all Norton products as Frank has stated.
    Since my computer is long in the tooth and appears to be working okay, and I
    can log in to a msn account of http://home.live.com/, I am going to leave
    everything as is since I will be getting a new computer next month.

    PA Bear, you had asked about the MS Security Update (KB-980182) for IE8
    which was installed on my computer on 3/31/2010. I generally accessed
    msn.com around the 2nd or 3rd of each month, and had successfully connected
    to msn.com in March and prior months. I should note that the following was
    in the Windowsupdate.log file

    "MicrosoftUpdate Success Content Install Installation successful and restart
    required for the following update: Cumulative Security Update for Internet
    Explorer 8 for Windows XP (KB980182)"

    Again many thanks for all of your efforts in trying to solve my problem.

    P.S. Out of curiosity, after I get my new computer up and running, I will
    use the Norton Removal Tool and remove the Security Update for Internet
    Explorer 8 for Windows XP (KB980182) to see if the old computer will connect
    to msn.com



    "FrankV" <vze32975@verizon.net> wrote in message
    news:eIyzpfx2KHA.5880@TK2MSFTNGP02.phx.gbl...
    > The Norton Removal tool removes ALL Norton programs. The last time I ran
    > it, if I remember correctly, it listed all the programs it would remove
    > first and waited for your response so you can stop if you don't want all
    > removed.
    >
    > Frank
    >
    >
    > "Sam" <scams@Remove This att.net> wrote in message
    > news:uLShliq2KHA.3568@TK2MSFTNGP04.phx.gbl...
    >> Sorry for the confusion, as I meant Norton Antivirus all along. I had
    >> initially wanted to use the Norton Removal tool when I removed the Norton
    >> Antivirus program from my computer, but had some concerns in doing so
    >> since I still have Symantec Livestate Recovery Desktop edition on my
    >> computer. Was that concern misplaced? I can still run the Norton Removal
    >> tool if you think it might help, and if so, should I temporarily remove
    >> the ESET NOD32 program first before doing the removal process?
    >>
    >> Thanks, Sam.
    >>
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:-OjWK1ep2KHA.1624@TK2MSFTNGP06.phx.gbl...
    >>>> Norton Antivirus was preinstalled on my computer when I received it
    >>>> new from Dell.
    >>>
    >>> I'm confused. In your previous post you referenced "Symantec Antivirus"
    >>> and now you reference "Norton AntiVirus." Have both applications been
    >>> installed at some point in the past or did you mean "Norton AntiVirus"
    >>> all along?
    >>>
    >>> Have you ever downloaded/run a utility named Norton Removal Tool?
    >>>
    >>> Sam wrote:
    >>>> PA Bear, the following in response to your questions:
    >>>>
    >>>> a. The Symantec Subscription was still valid when I removed it from
    >>>> my
    >>>> computer to install ESET NOD32.
    >>>>
    >>>> b. Norton Antivirus was preinstalled on my computer when I received
    >>>> it
    >>>> new from Dell.
    >>>>
    >>>> c. The Security Update (KB-980182) for IE8 was installed on my
    >>>> computer
    >>>> on 3/31/2010.
    >>>>
    >>>> Thanks, Sam.
    >>>>
    >>>>
    >>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>> news:-OvDV7vd2KHA.2284@TK2MSFTNGP06.phx.gbl...
    >>>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>>> NOD32.
    >>>>>
    >>>>> Had your Symantec subscription already expired before you installed
    >>>>> NOD32?
    >>>>>
    >>>>> Was a Norton or McAfee free-trial preinstalled on the computer when
    >>>>> you
    >>>>> bought it?
    >>>>>
    >>>>> Repost: Open Add/Remove Programs & make sure the Show Updates box at
    >>>>> the
    >>>>> top is checked. Now scroll down and find the entry for "Security
    >>>>> Update
    >>>>> for Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED
    >>>>> date
    >>>>> listed here?
    >>>>>
    >>>>> Reinstalling/overinstalling IE8 isn't going to fix this.
    >>>>>
    >>>>> Sam wrote:
    >>>>>> PA, the following information is for your questions:
    >>>>>>
    >>>>>> (1) I Add-Ons - I disabled all Add-Ons, rebooted and then tried
    >>>>>> the
    >>>>>> msn.com connection, but had the same problem
    >>>>>>
    >>>>>> (2) IE Advanced Reset - accomplished this with the MS tech and I
    >>>>>> checked
    >>>>>> the MS reference you mentioned, and it was the same procedures we
    >>>>>> used.
    >>>>>>
    >>>>>> (3) Prior to the install of IE8, I had shutdown screen saver, ESET
    >>>>>> NOD32,
    >>>>>> and Malwarebyte AntiMalware. The only other security programs in
    >>>>>> operation
    >>>>>> during the install was MS Firewall and SpywareBlaster. Also I was
    >>>>>> not
    >>>>>> connected to the internet.
    >>>>>>
    >>>>>> (4) Other Antivirus programs previously install on my computer.
    >>>>>> Approximately a year ago, I changed from Symantec Antivirus to ESET
    >>>>>> NOD32.
    >>>>>> During the uninstall and uninstall, did not experience any problems,
    >>>>>> and
    >>>>>> no
    >>>>>> problems during subsequent operations.
    >>>>>>
    >>>>>> Is it possible to install IE8 on top of the existing IE8 installation
    >>>>>> on
    >>>>>> my
    >>>>>> computer and could that possible help??
    >>>>>>
    >>>>>>> Open Add/Remove Programs & make sure the Show Updates box at the top
    >>>>>>> is
    >>>>>>> checked. Now scroll down and find the entry for "Security Update
    >>>>>>> for
    >>>>>>> Windows Internet Explorer 8 (KB980182)" => What's the INSTALLED date
    >>>>>>> listed here?
    >>>>>>>
    >>>>>>> 1. In the original (problem) User Account, does the behavior persist
    >>>>>>> if
    >>>>>>> you start IE in No Add-ons mode?
    >>>>>>>
    >>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>> Explorer (No add-ons).
    >>>>>>>
    >>>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies
    >>>>>>> to
    >>>>>>> IE7
    >>>>>>> & IE8 in all OSS]
    >>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>
    >>>>>>> 2. In the original (problem) User Account, does the behavior persist
    >>>>>>> if
    >>>>>>> you Reset IE Advanced settings (RIES)?
    >>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>
    >>>>>>> 3. Was NOD32 AV running in the background when you installed IE8?
    >>>>>>>
    >>>>>>> 4. Has a Norton or McAfee application ever been installed on this
    >>>>>>> machine
    >>>>>>> (e.g., a free-trial version that came preinstalled when you bought
    >>>>>>> it)?
    >>>>>>>
    >>>>>>> The above notwithstanding, MSN is in the process of rolling out a
    >>>>>>> new,
    >>>>>>> redesigned home page worldwide:
    >>>>>>>
    >>>>>>> MSN Homepage Launch Begins Today (09 Mar-10)
    >>>>>>> http://msnblog.msn.com/blogpost.aspx?post=1686726
    >>>>>>>
    >>>>>>> Judging from some of the posts in these newsgroups, it would appear
    >>>>>>> that
    >>>>>>> this roll out isn't going as well as they'd hoped. This could mean
    >>>>>>> that
    >>>>>>> the problems you've been having are NOT on your end.
    >>>>>>> --
    >>>>>>> ~PA Bear
    >>>>>>>
    >>>>>>>
    >>>>>>> Sam wrote:
    >>>>>>>> PA Bear, many thanks for the additional information. Regarding
    >>>>>>>> your
    >>>>>>>> email,
    >>>>>>>>
    >>>>>>>> a. You are correct, I am not a paying MSN subscriber.
    >>>>>>>>
    >>>>>>>> b. IE8 was installed in January 2010 and WinXP SP3 was installed
    >>>>>>>> shortly
    >>>>>>>> after it was released by MS.
    >>>>>>>>
    >>>>>>>> c. Each time I tried to access MSN, I was not signed in to any
    >>>>>>>> MSN
    >>>>>>>> web
    >>>>>>>> page.
    >>>>>>>>
    >>>>>>>> d. I don't know why I did not think of this before, but after
    >>>>>>>> reading
    >>>>>>>> the information you mentioned about clean booting, I decided to
    >>>>>>>> bootup
    >>>>>>>> in
    >>>>>>>> the Administrator Account. While in this account, I did not have
    >>>>>>>> any
    >>>>>>>> trouble accessing the MSN web site!! Does this mean that most
    >>>>>>>> likely
    >>>>>>>> I
    >>>>>>>> have a corrupted account which I use daily? Should I go ahead a
    >>>>>>>> make
    >>>>>>>> another new account and if so, how do I transfer my data from the
    >>>>>>>> existing
    >>>>>>>> account to the new account?
    >>>>>>>>
    >>>>>>>> Very much appreciate your help, Sam.
    >>>>>>>>
    >>>>>>>>> [Crosspost to MSN Discussion newsgroup]
    >>>>>>>>>
    >>>>>>>>> As you post using a name@att.net alias, one assumes you're not an
    >>>>>>>>> MSN
    >>>>>>>>> Premium or MSN dial-up subscriber.
    >>>>>>>>>
    >>>>>>>>>> ...Prior to 7 April 2010, I have not had any problems connecting
    >>>>>>>>>> to
    >>>>>>>>>> www.msn.com.
    >>>>>>>>>
    >>>>>>>>> Any chance that KB980182, IE8, and/or WinXP SP3 was installed on
    >>>>>>>>> 07
    >>>>>>>>> Apr-10?
    >>>>>>>>>
    >>>>>>>>>> ...I should note that I was able to successfully
    >>>>>>>>>> connect to http://home.live.com/.
    >>>>>>>>>
    >>>>>>>>> Is Windows Live Mail and/or Windows Live Messenger installed and
    >>>>>>>>> were
    >>>>>>>>> you
    >>>>>>>>> signed in to a Live ID when you attempted to access www.msn.com?
    >>>>>>>>> IOW,
    >>>>>>>>> have
    >>>>>>>>> you tried signing out of all Live IDs before attempting to access
    >>>>>>>>> www.msn.com?
    >>>>>>>>>
    >>>>>>>>> Alternately, you could try the clean-boot troubleshooting:
    >>>>>>>>> http://support.microsoft.com/kb/316434
    >>>>>>>>>
    >>>>>>>>> PS: Setting up Outlook Express to access Microsoft newsgroups via
    >>>>>>>>> the
    >>>>>>>>> free
    >>>>>>>>> MS newsserver
    >>>>>>>>> http://www.michaelstevenstech.com/outlookexpressnewreader.htm
    >>>>>>>>> --
    >>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Sam wrote:
    >>>>>>>>>> I have a Dell Dimension 8200 computer with Windows XP Pro (SP3)
    >>>>>>>>>> with
    >>>>>>>>>> all
    >>>>>>>>>> of
    >>>>>>>>>> the MS suggested security updates and IE 8. I also have
    >>>>>>>>>> Malwarebyte
    >>>>>>>>>> AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed
    >>>>>>>>>> on my
    >>>>>>>>>> computer. Prior to 7 April 2010, I have not had any problems
    >>>>>>>>>> connecting
    >>>>>>>>>> to
    >>>>>>>>>> www.msn.com.
    >>>>>>>>>>
    >>>>>>>>>> When I try to connect to MSN, the home page will come up for a
    >>>>>>>>>> second
    >>>>>>>>>> or
    >>>>>>>>>> two, then disappear, and then appear again. This blinking back
    >>>>>>>>>> and
    >>>>>>>>>> forth
    >>>>>>>>>> will
    >>>>>>>>>> go on for approximately 7 to 8 seconds and then a dialog box will
    >>>>>>>>>> come
    >>>>>>>>>> up
    >>>>>>>>>> most times
    >>>>>>>>>> saying something to the effect that this operation will stop and
    >>>>>>>>>> was
    >>>>>>>>>> unable
    >>>>>>>>>> to connect to this web page. As a quick trouble shooting effort,
    >>>>>>>>>> I
    >>>>>>>>>> then
    >>>>>>>>>> connected to al least ten other different web pages and was
    >>>>>>>>>> successful
    >>>>>>>>>> without any problems. As of today, still do not have any
    >>>>>>>>>> problems
    >>>>>>>>>> connecting
    >>>>>>>>>> to other web sites, other than msn.com.
    >>>>>>>>>>
    >>>>>>>>>> Yesterday, I decided to contact MS Internet tech support
    >>>>>>>>>> (terrible
    >>>>>>>>>> phone
    >>>>>>>>>> connection) but did not have any luck working with them.
    >>>>>>>>>> Basically
    >>>>>>>>>> IE
    >>>>>>>>>> tech
    >>>>>>>>>> had
    >>>>>>>>>> me reset IE but this did not help. He also asked me (with some
    >>>>>>>>>> trepidation
    >>>>>>>>>> on my part) to disable the Antivirus program while connected to
    >>>>>>>>>> the
    >>>>>>>>>> Internet. We also placed my computer in Safe Mode with Internet
    >>>>>>>>>> Connection
    >>>>>>>>>> but still no luck in connecting to msn.com, same problem. He
    >>>>>>>>>> then
    >>>>>>>>>> suggested
    >>>>>>>>>> that I uninstall IE 8 so as to go back to the prior IE version,
    >>>>>>>>>> but I
    >>>>>>>>>> declined since I have not had any problems up until the last two
    >>>>>>>>>> days
    >>>>>>>>>> and
    >>>>>>>>>> did not want to possibly create more problems. I suspect that
    >>>>>>>>>> the
    >>>>>>>>>> problem
    >>>>>>>>>> is with the MS servers. I should note that I was able to
    >>>>>>>>>> successfully
    >>>>>>>>>> connect to http://home.live.com/. I should also note that I
    >>>>>>>>>> have
    >>>>>>>>>> disabled
    >>>>>>>>>> all add-ons.
    >>>>>>>>>>
    >>>>>>>>>> I would very much appreciate any help and solving my computer
    >>>>>>>>>> problem,
    >>>>>>>>>> Sam
    >>>

    >>
    >>

    >
    >
     
  16. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info) - Thanks

    Avoid uninstalling KB980182, if at all possible!

    First see if the behavior persists simply after running the removal tool.
    If still no joy, you can try uninstalling KB980182, rebooting AND THEN
    IMMEDIATELY REINSTALLING KB980182.


    Sam wrote:
    <snip>
    > P.S. Out of curiosity, after I get my new computer up and running, I will
    > use the Norton Removal Tool and remove the Security Update for Internet
    > Explorer 8 for Windows XP (KB980182) to see if the old computer will
    > connect
    > to msn.com
     
  17. Sam

    Sam Flightless Bird

    Re: Problem with IE8 Connecting to MSN.COM Web Site Only (New Info) - Thanks

    Thanks, will definitely try!! Sam


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:%23BDqla02KHA.1016@TK2MSFTNGP02.phx.gbl...
    > Avoid uninstalling KB980182, if at all possible!
    >
    > First see if the behavior persists simply after running the removal tool.
    > If still no joy, you can try uninstalling KB980182, rebooting AND THEN
    > IMMEDIATELY REINSTALLING KB980182.
    >
    >
    > Sam wrote:
    > <snip>
    >> P.S. Out of curiosity, after I get my new computer up and running, I will
    >> use the Norton Removal Tool and remove the Security Update for Internet
    >> Explorer 8 for Windows XP (KB980182) to see if the old computer will
    >> connect
    >> to msn.com

    >
     

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