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Problem Opening Documents With Content Advisor Enabled

Discussion in 'Internet Explorer' started by Tom, Mar 9, 2010.

  1. Tom

    Tom Flightless Bird

    We store reference documents on a intranet location and provide users with a
    menu that allows them to link directly to the document they need. Many of
    the users are required to have Content Advisor enabled on their PCs and, as a
    result, the link takes them to the document URL but the document won't open.
    Most are PDF's but some are .Doc or .PPT - no difference. A window opens,
    but the document does not load. Turn off Content Advisor and everything
    works normally.

    One odd exception is that most documents that are single-page documents do
    open OK with / without Content Advisor but anything over two pages will never
    open when Content Advisor is enabled.

    Using Windows XP, IE 6. Content Advisor is set to Allow Sites With No
    Rating.

    I'm hoping that someone can help me understand why we can't open documents
    and suggest a solution to the problem.

    Thanks!
     
  2. rob^_^

    rob^_^ Flightless Bird

    Content Advisor is set to Allow Sites With No
    Rating.

    "Tom" <Tom@discussions.microsoft.com> wrote in message
    news:E36F4260-9648-4BE4-A021-487E937C0DE4@microsoft.com...
    > We store reference documents on a intranet location and provide users with
    > a
    > menu that allows them to link directly to the document they need. Many of
    > the users are required to have Content Advisor enabled on their PCs and,
    > as a
    > result, the link takes them to the document URL but the document won't
    > open.
    > Most are PDF's but some are .Doc or .PPT - no difference. A window opens,
    > but the document does not load. Turn off Content Advisor and everything
    > works normally.
    >
    > One odd exception is that most documents that are single-page documents do
    > open OK with / without Content Advisor but anything over two pages will
    > never
    > open when Content Advisor is enabled.
    >
    > Using Windows XP, IE 6. Content Advisor is set to Allow Sites With No
    > Rating.
    >
    > I'm hoping that someone can help me understand why we can't open documents
    > and suggest a solution to the problem.
    >
    > Thanks!
     
  3. Tom

    Tom Flightless Bird

    From your response it looks like the "Allow Sites With No Rating" may be the
    problem? But I have deselcted that option then selected some of the specific
    document URL's and added them to Always Allow - the doc's still don't open.
    The user gets to the URL but the doc never opens.

    "rob^_^" wrote:

    > Content Advisor is set to Allow Sites With No
    > Rating.
    >
    > "Tom" <Tom@discussions.microsoft.com> wrote in message
    > news:E36F4260-9648-4BE4-A021-487E937C0DE4@microsoft.com...
    > > We store reference documents on a intranet location and provide users with
    > > a
    > > menu that allows them to link directly to the document they need. Many of
    > > the users are required to have Content Advisor enabled on their PCs and,
    > > as a
    > > result, the link takes them to the document URL but the document won't
    > > open.
    > > Most are PDF's but some are .Doc or .PPT - no difference. A window opens,
    > > but the document does not load. Turn off Content Advisor and everything
    > > works normally.
    > >
    > > One odd exception is that most documents that are single-page documents do
    > > open OK with / without Content Advisor but anything over two pages will
    > > never
    > > open when Content Advisor is enabled.
    > >
    > > Using Windows XP, IE 6. Content Advisor is set to Allow Sites With No
    > > Rating.
    > >
    > > I'm hoping that someone can help me understand why we can't open documents
    > > and suggest a solution to the problem.
    > >
    > > Thanks!

    >
     
  4. rob^_^

    rob^_^ Flightless Bird

    PDF documents aren't web documents (html) and don't contain (to my
    knowledge) and content rating meta data. What are you using to publish those
    PDF doc's? Perhaps there is a setting to embed the content rating meta data.

    Probably the issue has nothing to do with the Content Rating blocking....
    usually you receive an error message web page saying that access to a site
    has been blocked by Internet Explorer.... please contact your system
    administrators if this is incorrect (or words to that affect).

    At a wild guess it may be your IE security zone settings/and or your
    detection of intranet sites.

    Make sure that you have not added any of your intranet sites in the Trusted
    sites zone. I imagine, because you have implemented content ratings on your
    network that you are probably also using Group Policy to configure
    workstation browser security settings. The security zone schema has changed
    in IE8 and you should be using the latest ADM files to apply security zone
    settings.

    Most admins accept the default Intranet zone setting to Auto-detect intranet
    sites. Are you using a Proxy server?

    The default zone templates that are shipped with IE8 are designed to work
    (with the least inconvenience) for most public web sites.

    A common problem in the wild is that users will attempt to change their
    security zone settings in an attempt to get 'things to work'. I recommend
    that users accept the default security zone settings that are shipped with
    IE. Tools>Internet Options - Security tab, click the "Reset all zones to
    default"

    To stop this happening on your networks you should use Group Policy to block
    access to the Security tab on Internet Options.

    As I said PDF are not web documents. When a user clicks a links to PDF
    documents, the file is downloaded to a temporary location and a Active X
    reader application is invoked in a IE Window to host the PDF reader ActiveX
    ..

    If you are using Adobe, check for updates as there have been recent security
    bulletins regarding Active Scripting in Adobe PDF reader. This would explain
    why single page documents work, while multi-page pdf's don't.

    Sounds like you are confused between Content Rating and Security zones in
    IE.

    Regards.

    "Tom" <Tom@discussions.microsoft.com> wrote in message
    news:4854711B-CF98-4885-8D09-E93EE187EB29@microsoft.com...
    > From your response it looks like the "Allow Sites With No Rating" may be
    > the
    > problem? But I have deselcted that option then selected some of the
    > specific
    > document URL's and added them to Always Allow - the doc's still don't
    > open.
    > The user gets to the URL but the doc never opens.
    >
    > "rob^_^" wrote:
    >
    >> Content Advisor is set to Allow Sites With No
    >> Rating.
    >>
    >> "Tom" <Tom@discussions.microsoft.com> wrote in message
    >> news:E36F4260-9648-4BE4-A021-487E937C0DE4@microsoft.com...
    >> > We store reference documents on a intranet location and provide users
    >> > with
    >> > a
    >> > menu that allows them to link directly to the document they need. Many
    >> > of
    >> > the users are required to have Content Advisor enabled on their PCs
    >> > and,
    >> > as a
    >> > result, the link takes them to the document URL but the document won't
    >> > open.
    >> > Most are PDF's but some are .Doc or .PPT - no difference. A window
    >> > opens,
    >> > but the document does not load. Turn off Content Advisor and
    >> > everything
    >> > works normally.
    >> >
    >> > One odd exception is that most documents that are single-page documents
    >> > do
    >> > open OK with / without Content Advisor but anything over two pages will
    >> > never
    >> > open when Content Advisor is enabled.
    >> >
    >> > Using Windows XP, IE 6. Content Advisor is set to Allow Sites With No
    >> > Rating.
    >> >
    >> > I'm hoping that someone can help me understand why we can't open
    >> > documents
    >> > and suggest a solution to the problem.
    >> >
    >> > Thanks!

    >>

    >
     
  5. Tom

    Tom Flightless Bird

    Thank you for such a detailed response. I will have to do some follow up to
    investigate everything you've mentioned. Some of it I can look into directly
    but some of it I can't - we have over 150,000 employees and all our networks
    are setup and administered by a corporate group. I'm just a poor sap waaaay
    down on the totem pole trying to get some doc's to a relatively small subset
    of folks and my problems in doing so are not a priority for the CIG! In
    particular, though, since my problem is with multi-page doc's, I'm thinking
    your last points about the PDF Reader Active X may be the key to unlocking
    the mystery and I'm going to start there.

    All these doc's are presently on FileNet and if the issue can't be readily
    resolved I guess I'll have to try Sharepoint - I was trying to use what
    existed to avoid the work of moving everything but I know Sharepoint works in
    our environment so that may be my ultimate solution.

    Thanks again for such detailed information!

    tom

    "rob^_^" wrote:

    > PDF documents aren't web documents (html) and don't contain (to my
    > knowledge) and content rating meta data. What are you using to publish those
    > PDF doc's? Perhaps there is a setting to embed the content rating meta data.
    >
    > Probably the issue has nothing to do with the Content Rating blocking....
    > usually you receive an error message web page saying that access to a site
    > has been blocked by Internet Explorer.... please contact your system
    > administrators if this is incorrect (or words to that affect).
    >
    > At a wild guess it may be your IE security zone settings/and or your
    > detection of intranet sites.
    >
    > Make sure that you have not added any of your intranet sites in the Trusted
    > sites zone. I imagine, because you have implemented content ratings on your
    > network that you are probably also using Group Policy to configure
    > workstation browser security settings. The security zone schema has changed
    > in IE8 and you should be using the latest ADM files to apply security zone
    > settings.
    >
    > Most admins accept the default Intranet zone setting to Auto-detect intranet
    > sites. Are you using a Proxy server?
    >
    > The default zone templates that are shipped with IE8 are designed to work
    > (with the least inconvenience) for most public web sites.
    >
    > A common problem in the wild is that users will attempt to change their
    > security zone settings in an attempt to get 'things to work'. I recommend
    > that users accept the default security zone settings that are shipped with
    > IE. Tools>Internet Options - Security tab, click the "Reset all zones to
    > default"
    >
    > To stop this happening on your networks you should use Group Policy to block
    > access to the Security tab on Internet Options.
    >
    > As I said PDF are not web documents. When a user clicks a links to PDF
    > documents, the file is downloaded to a temporary location and a Active X
    > reader application is invoked in a IE Window to host the PDF reader ActiveX
    > .
    >
    > If you are using Adobe, check for updates as there have been recent security
    > bulletins regarding Active Scripting in Adobe PDF reader. This would explain
    > why single page documents work, while multi-page pdf's don't.
    >
    > Sounds like you are confused between Content Rating and Security zones in
    > IE.
    >
    > Regards.
    >
    > "Tom" <Tom@discussions.microsoft.com> wrote in message
    > news:4854711B-CF98-4885-8D09-E93EE187EB29@microsoft.com...
    > > From your response it looks like the "Allow Sites With No Rating" may be
    > > the
    > > problem? But I have deselcted that option then selected some of the
    > > specific
    > > document URL's and added them to Always Allow - the doc's still don't
    > > open.
    > > The user gets to the URL but the doc never opens.
    > >
    > > "rob^_^" wrote:
    > >
    > >> Content Advisor is set to Allow Sites With No
    > >> Rating.
    > >>
    > >> "Tom" <Tom@discussions.microsoft.com> wrote in message
    > >> news:E36F4260-9648-4BE4-A021-487E937C0DE4@microsoft.com...
    > >> > We store reference documents on a intranet location and provide users
    > >> > with
    > >> > a
    > >> > menu that allows them to link directly to the document they need. Many
    > >> > of
    > >> > the users are required to have Content Advisor enabled on their PCs
    > >> > and,
    > >> > as a
    > >> > result, the link takes them to the document URL but the document won't
    > >> > open.
    > >> > Most are PDF's but some are .Doc or .PPT - no difference. A window
    > >> > opens,
    > >> > but the document does not load. Turn off Content Advisor and
    > >> > everything
    > >> > works normally.
    > >> >
    > >> > One odd exception is that most documents that are single-page documents
    > >> > do
    > >> > open OK with / without Content Advisor but anything over two pages will
    > >> > never
    > >> > open when Content Advisor is enabled.
    > >> >
    > >> > Using Windows XP, IE 6. Content Advisor is set to Allow Sites With No
    > >> > Rating.
    > >> >
    > >> > I'm hoping that someone can help me understand why we can't open
    > >> > documents
    > >> > and suggest a solution to the problem.
    > >> >
    > >> > Thanks!
    > >>

    > >
     
  6. rob^_^

    rob^_^ Flightless Bird

    Tom, been there and done that 2. Way down the food chain....

    You inherit the problems of your processors. Hang in there... its a learning
    experience that you will profit from.

    I can't comment on security issues here in a public forum, but a web search
    should yield some clues for you. I am only guessing about the single v
    multi-page behavior, assuming that the table of contents of a multi-page PDF
    contains scripted links.

    Regards.

    "Tom" <Tom@discussions.microsoft.com> wrote in message
    news:4769BE3C-C218-4EFB-B387-983C8DEE6D02@microsoft.com...
    > Thank you for such a detailed response. I will have to do some follow up
    > to
    > investigate everything you've mentioned. Some of it I can look into
    > directly
    > but some of it I can't - we have over 150,000 employees and all our
    > networks
    > are setup and administered by a corporate group. I'm just a poor sap
    > waaaay
    > down on the totem pole trying to get some doc's to a relatively small
    > subset
    > of folks and my problems in doing so are not a priority for the CIG! In
    > particular, though, since my problem is with multi-page doc's, I'm
    > thinking
    > your last points about the PDF Reader Active X may be the key to unlocking
    > the mystery and I'm going to start there.
    >
    > All these doc's are presently on FileNet and if the issue can't be readily
    > resolved I guess I'll have to try Sharepoint - I was trying to use what
    > existed to avoid the work of moving everything but I know Sharepoint works
    > in
    > our environment so that may be my ultimate solution.
    >
    > Thanks again for such detailed information!
    >
    > tom
    >
    > "rob^_^" wrote:
    >
    >> PDF documents aren't web documents (html) and don't contain (to my
    >> knowledge) and content rating meta data. What are you using to publish
    >> those
    >> PDF doc's? Perhaps there is a setting to embed the content rating meta
    >> data.
    >>
    >> Probably the issue has nothing to do with the Content Rating blocking....
    >> usually you receive an error message web page saying that access to a
    >> site
    >> has been blocked by Internet Explorer.... please contact your system
    >> administrators if this is incorrect (or words to that affect).
    >>
    >> At a wild guess it may be your IE security zone settings/and or your
    >> detection of intranet sites.
    >>
    >> Make sure that you have not added any of your intranet sites in the
    >> Trusted
    >> sites zone. I imagine, because you have implemented content ratings on
    >> your
    >> network that you are probably also using Group Policy to configure
    >> workstation browser security settings. The security zone schema has
    >> changed
    >> in IE8 and you should be using the latest ADM files to apply security
    >> zone
    >> settings.
    >>
    >> Most admins accept the default Intranet zone setting to Auto-detect
    >> intranet
    >> sites. Are you using a Proxy server?
    >>
    >> The default zone templates that are shipped with IE8 are designed to work
    >> (with the least inconvenience) for most public web sites.
    >>
    >> A common problem in the wild is that users will attempt to change their
    >> security zone settings in an attempt to get 'things to work'. I recommend
    >> that users accept the default security zone settings that are shipped
    >> with
    >> IE. Tools>Internet Options - Security tab, click the "Reset all zones to
    >> default"
    >>
    >> To stop this happening on your networks you should use Group Policy to
    >> block
    >> access to the Security tab on Internet Options.
    >>
    >> As I said PDF are not web documents. When a user clicks a links to PDF
    >> documents, the file is downloaded to a temporary location and a Active X
    >> reader application is invoked in a IE Window to host the PDF reader
    >> ActiveX
    >> .
    >>
    >> If you are using Adobe, check for updates as there have been recent
    >> security
    >> bulletins regarding Active Scripting in Adobe PDF reader. This would
    >> explain
    >> why single page documents work, while multi-page pdf's don't.
    >>
    >> Sounds like you are confused between Content Rating and Security zones in
    >> IE.
    >>
    >> Regards.
    >>
    >> "Tom" <Tom@discussions.microsoft.com> wrote in message
    >> news:4854711B-CF98-4885-8D09-E93EE187EB29@microsoft.com...
    >> > From your response it looks like the "Allow Sites With No Rating" may
    >> > be
    >> > the
    >> > problem? But I have deselcted that option then selected some of the
    >> > specific
    >> > document URL's and added them to Always Allow - the doc's still don't
    >> > open.
    >> > The user gets to the URL but the doc never opens.
    >> >
    >> > "rob^_^" wrote:
    >> >
    >> >> Content Advisor is set to Allow Sites With No
    >> >> Rating.
    >> >>
    >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message
    >> >> news:E36F4260-9648-4BE4-A021-487E937C0DE4@microsoft.com...
    >> >> > We store reference documents on a intranet location and provide
    >> >> > users
    >> >> > with
    >> >> > a
    >> >> > menu that allows them to link directly to the document they need.
    >> >> > Many
    >> >> > of
    >> >> > the users are required to have Content Advisor enabled on their PCs
    >> >> > and,
    >> >> > as a
    >> >> > result, the link takes them to the document URL but the document
    >> >> > won't
    >> >> > open.
    >> >> > Most are PDF's but some are .Doc or .PPT - no difference. A window
    >> >> > opens,
    >> >> > but the document does not load. Turn off Content Advisor and
    >> >> > everything
    >> >> > works normally.
    >> >> >
    >> >> > One odd exception is that most documents that are single-page
    >> >> > documents
    >> >> > do
    >> >> > open OK with / without Content Advisor but anything over two pages
    >> >> > will
    >> >> > never
    >> >> > open when Content Advisor is enabled.
    >> >> >
    >> >> > Using Windows XP, IE 6. Content Advisor is set to Allow Sites With
    >> >> > No
    >> >> > Rating.
    >> >> >
    >> >> > I'm hoping that someone can help me understand why we can't open
    >> >> > documents
    >> >> > and suggest a solution to the problem.
    >> >> >
    >> >> > Thanks!
    >> >>
    >> >

    >
     
  7. Tom

    Tom Flightless Bird

    Just thought I'd close this with resolution. I found a thread on an Adobe
    forum that was similar and it had to do with the length of the path to the
    file. The FileNet URL's for where each PDF is stored were not particularly
    long but I decided to use a Tiny URL for each one anyway. In the Menu, I
    replaced the exact FileNet URLs for each doc with a Tiny URL and everything
    works perfectly with or without Content Advisor enabled.

    Go figure.

    Thanks again for all the help!

    "rob^_^" wrote:

    > Tom, been there and done that 2. Way down the food chain....
    >
    > You inherit the problems of your processors. Hang in there... its a learning
    > experience that you will profit from.
    >
    > I can't comment on security issues here in a public forum, but a web search
    > should yield some clues for you. I am only guessing about the single v
    > multi-page behavior, assuming that the table of contents of a multi-page PDF
    > contains scripted links.
    >
    > Regards.
    >
    > "Tom" <Tom@discussions.microsoft.com> wrote in message
    > news:4769BE3C-C218-4EFB-B387-983C8DEE6D02@microsoft.com...
    > > Thank you for such a detailed response. I will have to do some follow up
    > > to
    > > investigate everything you've mentioned. Some of it I can look into
    > > directly
    > > but some of it I can't - we have over 150,000 employees and all our
    > > networks
    > > are setup and administered by a corporate group. I'm just a poor sap
    > > waaaay
    > > down on the totem pole trying to get some doc's to a relatively small
    > > subset
    > > of folks and my problems in doing so are not a priority for the CIG! In
    > > particular, though, since my problem is with multi-page doc's, I'm
    > > thinking
    > > your last points about the PDF Reader Active X may be the key to unlocking
    > > the mystery and I'm going to start there.
    > >
    > > All these doc's are presently on FileNet and if the issue can't be readily
    > > resolved I guess I'll have to try Sharepoint - I was trying to use what
    > > existed to avoid the work of moving everything but I know Sharepoint works
    > > in
    > > our environment so that may be my ultimate solution.
    > >
    > > Thanks again for such detailed information!
    > >
    > > tom
    > >
    > > "rob^_^" wrote:
    > >
    > >> PDF documents aren't web documents (html) and don't contain (to my
    > >> knowledge) and content rating meta data. What are you using to publish
    > >> those
    > >> PDF doc's? Perhaps there is a setting to embed the content rating meta
    > >> data.
    > >>
    > >> Probably the issue has nothing to do with the Content Rating blocking....
    > >> usually you receive an error message web page saying that access to a
    > >> site
    > >> has been blocked by Internet Explorer.... please contact your system
    > >> administrators if this is incorrect (or words to that affect).
    > >>
    > >> At a wild guess it may be your IE security zone settings/and or your
    > >> detection of intranet sites.
    > >>
    > >> Make sure that you have not added any of your intranet sites in the
    > >> Trusted
    > >> sites zone. I imagine, because you have implemented content ratings on
    > >> your
    > >> network that you are probably also using Group Policy to configure
    > >> workstation browser security settings. The security zone schema has
    > >> changed
    > >> in IE8 and you should be using the latest ADM files to apply security
    > >> zone
    > >> settings.
    > >>
    > >> Most admins accept the default Intranet zone setting to Auto-detect
    > >> intranet
    > >> sites. Are you using a Proxy server?
    > >>
    > >> The default zone templates that are shipped with IE8 are designed to work
    > >> (with the least inconvenience) for most public web sites.
    > >>
    > >> A common problem in the wild is that users will attempt to change their
    > >> security zone settings in an attempt to get 'things to work'. I recommend
    > >> that users accept the default security zone settings that are shipped
    > >> with
    > >> IE. Tools>Internet Options - Security tab, click the "Reset all zones to
    > >> default"
    > >>
    > >> To stop this happening on your networks you should use Group Policy to
    > >> block
    > >> access to the Security tab on Internet Options.
    > >>
    > >> As I said PDF are not web documents. When a user clicks a links to PDF
    > >> documents, the file is downloaded to a temporary location and a Active X
    > >> reader application is invoked in a IE Window to host the PDF reader
    > >> ActiveX
    > >> .
    > >>
    > >> If you are using Adobe, check for updates as there have been recent
    > >> security
    > >> bulletins regarding Active Scripting in Adobe PDF reader. This would
    > >> explain
    > >> why single page documents work, while multi-page pdf's don't.
    > >>
    > >> Sounds like you are confused between Content Rating and Security zones in
    > >> IE.
    > >>
    > >> Regards.
    > >>
    > >> "Tom" <Tom@discussions.microsoft.com> wrote in message
    > >> news:4854711B-CF98-4885-8D09-E93EE187EB29@microsoft.com...
    > >> > From your response it looks like the "Allow Sites With No Rating" may
    > >> > be
    > >> > the
    > >> > problem? But I have deselcted that option then selected some of the
    > >> > specific
    > >> > document URL's and added them to Always Allow - the doc's still don't
    > >> > open.
    > >> > The user gets to the URL but the doc never opens.
    > >> >
    > >> > "rob^_^" wrote:
    > >> >
    > >> >> Content Advisor is set to Allow Sites With No
    > >> >> Rating.
    > >> >>
    > >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message
    > >> >> news:E36F4260-9648-4BE4-A021-487E937C0DE4@microsoft.com...
    > >> >> > We store reference documents on a intranet location and provide
    > >> >> > users
    > >> >> > with
    > >> >> > a
    > >> >> > menu that allows them to link directly to the document they need.
    > >> >> > Many
    > >> >> > of
    > >> >> > the users are required to have Content Advisor enabled on their PCs
    > >> >> > and,
    > >> >> > as a
    > >> >> > result, the link takes them to the document URL but the document
    > >> >> > won't
    > >> >> > open.
    > >> >> > Most are PDF's but some are .Doc or .PPT - no difference. A window
    > >> >> > opens,
    > >> >> > but the document does not load. Turn off Content Advisor and
    > >> >> > everything
    > >> >> > works normally.
    > >> >> >
    > >> >> > One odd exception is that most documents that are single-page
    > >> >> > documents
    > >> >> > do
    > >> >> > open OK with / without Content Advisor but anything over two pages
    > >> >> > will
    > >> >> > never
    > >> >> > open when Content Advisor is enabled.
    > >> >> >
    > >> >> > Using Windows XP, IE 6. Content Advisor is set to Allow Sites With
    > >> >> > No
    > >> >> > Rating.
    > >> >> >
    > >> >> > I'm hoping that someone can help me understand why we can't open
    > >> >> > documents
    > >> >> > and suggest a solution to the problem.
    > >> >> >
    > >> >> > Thanks!
    > >> >>
    > >> >

    > >
     

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