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pop looking for missing files

Discussion in 'Windows XP' started by jock, Feb 14, 2010.

  1. jock

    jock Flightless Bird

    a pop up accures when signing on stating missing or changed windows files,
    insert windows XP CD. My computer, from gateway , does not have a windows XP
    disk. It came with a recovery disk which I think is not the same as a XP sp2
    disk. I am hesitant to use the recovery disk. Any suggestions would be
    appreciated.
    --
    jock
     
  2. Jose

    Jose Flightless Bird

    On Feb 14, 8:58 pm, jock <j...@discussions.microsoft.com> wrote:
    > a pop up accures when signing on stating missing or changed windows files,
    > insert windows XP CD. My computer, from gateway , does not have a windowsXP
    > disk. It came with a recovery disk which I think is not the same as a XP sp2
    > disk. I am hesitant to use the recovery disk. Any suggestions would be
    > appreciated.
    > --
    > jock


    I would not put in the Gateway CD either - until some other things are
    checked first and we know what the message says for sure.

    Do you have or can you get a copy of a genuine bootable XP
    installation CD in case you need one?

    Try to type in the exact error message as best you can.

    Perform some scans for malicious software, then fix any remaining
    issues:

    Download, install, update and do a full scan with these free malware
    detection programs:

    Malwarebytes (MBAM): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    They can be uninstalled later if desired.

    To eliminate questions and guessing, please provide additional
    information about your system.

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select
    All, Copy and then paste the information back here.

    There will be some personal information (like System Name and User
    Name), and whatever appears to be private information to you, just
    delete it from the pasted information.

    Look in the Event Viewer for clues around the time of the incident

    Here is a method to post the specific information about individual
    events.

    To see the Event Viewer logs, click Start, Settings, Control Panel,
    Administrative Tools, Event Viewer.

    A shortcut to Event Viewer is to click Start, Run and in the box
    enter:

    %SystemRoot%\system32\eventvwr.msc /s

    Click OK to launch the Event Viewer.

    The most interesting logs are usually the Application and System.
    Some logs may be almost or completely empty.
    Not every event is a problem, some are informational messages that
    things are working okay and some are warnings.
    No event should defy reasonable explanation.

    Each event is sorted by Date and Time. Errors will have red Xs,
    Warnings will have yellow !s.
    Information messages have white is. Not every Error or Warning event
    means there is a serious issue.
    Some are excusable at startup time when Windows is booting. Try to
    find just the events at the date
    and time around your problem.

    If you double click an event, it will open a Properties windows with
    more information. On the right are
    black up and down arrow buttons to scroll through the open events. The
    third button that looks like
    two pages on top of each other is used to copy the event details to
    your Windows clipboard.

    When you find an interesting event that occurred around the time of
    your issue, click the third button
    under the up and down arrows to copy the details and then you can
    paste the details (right click, Paste
    or CTRL-V) the detail text back here for analysis.

    To get a fresh start on any Event Viewer log, you can choose to clear
    the log (backing up the log is offered),
    then reproduce your issue, then look at just the events around the
    time of your issue.
     
  3. jock

    jock Flightless Bird

    Thank you for your response. Event viewer has an application error umxAgent,
    event # 108 and system error dhcp, event # 1002.
    --
    jock


    "Jose" wrote:

    > On Feb 14, 8:58 pm, jock <j...@discussions.microsoft.com> wrote:
    > > a pop up accures when signing on stating missing or changed windows files,
    > > insert windows XP CD. My computer, from gateway , does not have a windows XP
    > > disk. It came with a recovery disk which I think is not the same as a XP sp2
    > > disk. I am hesitant to use the recovery disk. Any suggestions would be
    > > appreciated.
    > > --
    > > jock

    >
    > I would not put in the Gateway CD either - until some other things are
    > checked first and we know what the message says for sure.
    >
    > Do you have or can you get a copy of a genuine bootable XP
    > installation CD in case you need one?
    >
    > Try to type in the exact error message as best you can.
    >
    > Perform some scans for malicious software, then fix any remaining
    > issues:
    >
    > Download, install, update and do a full scan with these free malware
    > detection programs:
    >
    > Malwarebytes (MBAM): http://malwarebytes.org/
    > SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
    >
    > They can be uninstalled later if desired.
    >
    > To eliminate questions and guessing, please provide additional
    > information about your system.
    >
    > Click Start, Run and in the box enter:
    >
    > msinfo32
    >
    > Click OK, and when the System Summary info appears, click Edit, Select
    > All, Copy and then paste the information back here.
    >
    > There will be some personal information (like System Name and User
    > Name), and whatever appears to be private information to you, just
    > delete it from the pasted information.
    >
    > Look in the Event Viewer for clues around the time of the incident
    >
    > Here is a method to post the specific information about individual
    > events.
    >
    > To see the Event Viewer logs, click Start, Settings, Control Panel,
    > Administrative Tools, Event Viewer.
    >
    > A shortcut to Event Viewer is to click Start, Run and in the box
    > enter:
    >
    > %SystemRoot%\system32\eventvwr.msc /s
    >
    > Click OK to launch the Event Viewer.
    >
    > The most interesting logs are usually the Application and System.
    > Some logs may be almost or completely empty.
    > Not every event is a problem, some are informational messages that
    > things are working okay and some are warnings.
    > No event should defy reasonable explanation.
    >
    > Each event is sorted by Date and Time. Errors will have red Xs,
    > Warnings will have yellow !s.
    > Information messages have white is. Not every Error or Warning event
    > means there is a serious issue.
    > Some are excusable at startup time when Windows is booting. Try to
    > find just the events at the date
    > and time around your problem.
    >
    > If you double click an event, it will open a Properties windows with
    > more information. On the right are
    > black up and down arrow buttons to scroll through the open events. The
    > third button that looks like
    > two pages on top of each other is used to copy the event details to
    > your Windows clipboard.
    >
    > When you find an interesting event that occurred around the time of
    > your issue, click the third button
    > under the up and down arrows to copy the details and then you can
    > paste the details (right click, Paste
    > or CTRL-V) the detail text back here for analysis.
    >
    > To get a fresh start on any Event Viewer log, you can choose to clear
    > the log (backing up the log is offered),
    > then reproduce your issue, then look at just the events around the
    > time of your issue.
    >
    >
    > .
    >
     
  4. sgopus

    sgopus Flightless Bird

    Please state the error wording exactly as it occurs in the pop up

    "jock" wrote:

    > Thank you for your response. Event viewer has an application error umxAgent,
    > event # 108 and system error dhcp, event # 1002.
    > --
    > jock
    >
    >
    > "Jose" wrote:
    >
    > > On Feb 14, 8:58 pm, jock <j...@discussions.microsoft.com> wrote:
    > > > a pop up accures when signing on stating missing or changed windows files,
    > > > insert windows XP CD. My computer, from gateway , does not have a windows XP
    > > > disk. It came with a recovery disk which I think is not the same as a XP sp2
    > > > disk. I am hesitant to use the recovery disk. Any suggestions would be
    > > > appreciated.
    > > > --
    > > > jock

    > >
    > > I would not put in the Gateway CD either - until some other things are
    > > checked first and we know what the message says for sure.
    > >
    > > Do you have or can you get a copy of a genuine bootable XP
    > > installation CD in case you need one?
    > >
    > > Try to type in the exact error message as best you can.
    > >
    > > Perform some scans for malicious software, then fix any remaining
    > > issues:
    > >
    > > Download, install, update and do a full scan with these free malware
    > > detection programs:
    > >
    > > Malwarebytes (MBAM): http://malwarebytes.org/
    > > SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
    > >
    > > They can be uninstalled later if desired.
    > >
    > > To eliminate questions and guessing, please provide additional
    > > information about your system.
    > >
    > > Click Start, Run and in the box enter:
    > >
    > > msinfo32
    > >
    > > Click OK, and when the System Summary info appears, click Edit, Select
    > > All, Copy and then paste the information back here.
    > >
    > > There will be some personal information (like System Name and User
    > > Name), and whatever appears to be private information to you, just
    > > delete it from the pasted information.
    > >
    > > Look in the Event Viewer for clues around the time of the incident
    > >
    > > Here is a method to post the specific information about individual
    > > events.
    > >
    > > To see the Event Viewer logs, click Start, Settings, Control Panel,
    > > Administrative Tools, Event Viewer.
    > >
    > > A shortcut to Event Viewer is to click Start, Run and in the box
    > > enter:
    > >
    > > %SystemRoot%\system32\eventvwr.msc /s
    > >
    > > Click OK to launch the Event Viewer.
    > >
    > > The most interesting logs are usually the Application and System.
    > > Some logs may be almost or completely empty.
    > > Not every event is a problem, some are informational messages that
    > > things are working okay and some are warnings.
    > > No event should defy reasonable explanation.
    > >
    > > Each event is sorted by Date and Time. Errors will have red Xs,
    > > Warnings will have yellow !s.
    > > Information messages have white is. Not every Error or Warning event
    > > means there is a serious issue.
    > > Some are excusable at startup time when Windows is booting. Try to
    > > find just the events at the date
    > > and time around your problem.
    > >
    > > If you double click an event, it will open a Properties windows with
    > > more information. On the right are
    > > black up and down arrow buttons to scroll through the open events. The
    > > third button that looks like
    > > two pages on top of each other is used to copy the event details to
    > > your Windows clipboard.
    > >
    > > When you find an interesting event that occurred around the time of
    > > your issue, click the third button
    > > under the up and down arrows to copy the details and then you can
    > > paste the details (right click, Paste
    > > or CTRL-V) the detail text back here for analysis.
    > >
    > > To get a fresh start on any Event Viewer log, you can choose to clear
    > > the log (backing up the log is offered),
    > > then reproduce your issue, then look at just the events around the
    > > time of your issue.
    > >
    > >
    > > .
    > >
     

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