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PC that erases freshly installed program, prepared docs everytime itshuts down

Discussion in 'Windows XP' started by Roy, Feb 15, 2010.

  1. Roy

    Roy Flightless Bird

    Hello group
    A friend of mine asks how come his PC bought from second hand is
    weird .have anything that was made by him( documents, saved downloaded
    files, and programs installed recently by him was erased everytime the
    PC is shut down . He can't even instal an antivirus in it for the
    same reason

    The OS is WinXP SP2
    Can anybody provide me some tips to sort it out so I can relay it to
    him.
    He is keen to instal programs that he needs including antivirus and
    want his pc to behave normally .
    TIA
    Roy
     
  2. R. McCarty

    R. McCarty Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    Advise him that a 2nd-hand PC should always be restored to it's factory
    state. Depending on the age of the PC this process is either a "Hidden"
    partition that holds the image or a disk ( or set of disks ) to restore the
    PC.
    He can visit the manufacturer's website and ether the PC's unique S/N
    or service tag to find information on how to restore the unit.

    Using a 2nd-hand PC with the original owner's profile & data is risky.

    "Roy" <roybasan@gmail.com> wrote in message
    news:43f89470-0b5b-42d0-b46d-6c68dedd24d3@m27g2000prl.googlegroups.com...
    > Hello group
    > A friend of mine asks how come his PC bought from second hand is
    > weird .have anything that was made by him( documents, saved downloaded
    > files, and programs installed recently by him was erased everytime the
    > PC is shut down . He can't even instal an antivirus in it for the
    > same reason
    >
    > The OS is WinXP SP2
    > Can anybody provide me some tips to sort it out so I can relay it to
    > him.
    > He is keen to instal programs that he needs including antivirus and
    > want his pc to behave normally .
    > TIA
    > Roy
     
  3. Elmo

    Elmo Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    Roy wrote:
    > Hello group
    > A friend of mine asks how come his PC bought from second hand is
    > weird, have anything that was made by him (documents, saved downloaded
    > files, and programs installed recently by him was erased every time the
    > PC is shut down). He can't even install an antivirus in it for the
    > same reason.
    >
    > The OS is WinXP SP2
    > Can anybody provide me some tips to sort it out so I can relay it to
    > him?
    > He is keen to install programs that he needs including antivirus and
    > wants his pc to behave normally .
    > TIA
    > Roy


    Here are two things to try:

    1. http://www.kellys-korner-xp.com/xp_tweaks.htm
    Line 30. Windows XP Doesn't Save User Settings

    2. Download this Avira Antivir Rescue System program which will burn a
    CD image to a blank CD. It's updated a few times per day. Insert the
    CD into the damaged machine and let it do a scan of your system. Before
    starting the scan, select "Configuration" and set to repair or rename
    the infected files. Sometimes your machine won't restart after such a
    repair process, so you might want to save needed files to another system
    before using this. If you can't, then you can move the hard drive to
    another machine to copy needed files. You can do that before, or after
    this scan.

    http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html

    Then run these:

    Malwarebytes© Corporation
    http://www.malwarebytes.org/mbam/program/mbam-setup.exe

    SuperAntispyware
    http://www.superantispyware.com/superantispywarefreevspro.html

    You can try of the CD's mentioned at the following site. BitDefender
    was my favorite, but if the infected machine can't connect to the
    internet to get updates, Avira comes with current virus definitions.
    Also, some of these just won't run on some systems, perhaps because
    there's no drivers available for some system devices, motherboard,
    graphics card, etc. So try a few of these till you find one that works:

    Burn BitDefender, or another program listed at the link below, to a CD
    (using a working machine) and test the infected machine with it.
    BitDefender also has a Rootkit checker on the Linux Desktop; run it if
    you think that's the problem:

    http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

    Download the executable rather than the .iso image, if one is available,
    (though no .exe is available for BitDefender).

    After the scan is run, if you elect to quarantine files, they're
    quarantined to RAM and lost after you reboot. You'll need to copy any
    quarantined files to the hard drive, a thumb drive or elsewhere before
    exiting.

    --
    Joe =o)
     
  4. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    Roy wrote:
    > A friend of mine asks how come his PC bought from second hand is
    > weird .have anything that was made by him( documents, saved
    > downloaded files, and programs installed recently by him was erased
    > everytime the PC is shut down . He can't even instal an antivirus
    > in it for the same reason
    >
    > The OS is WinXP SP2
    > Can anybody provide me some tips to sort it out so I can relay it
    > to him.
    > He is keen to instal programs that he needs including antivirus and
    > want his pc to behave normally .


    Then have him format the system and install everything from scratch.

    Second-hand machine - it isn't really *his* until he wipes it clean and
    installs everything himself.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  5. Bruce Chambers

    Bruce Chambers Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    Roy wrote:
    > Hello group
    > A friend of mine asks how come his PC bought from second hand is
    > weird .have anything that was made by him( documents, saved downloaded
    > files, and programs installed recently by him was erased everytime the
    > PC is shut down . He can't even instal an antivirus in it for the
    > same reason
    >
    > The OS is WinXP SP2
    > Can anybody provide me some tips to sort it out so I can relay it to
    > him.
    > He is keen to instal programs that he needs including antivirus and
    > want his pc to behave normally .
    > TIA
    > Roy



    From where did your friend acquire this computer? It sounds, from your
    brief description, that it has a utility/feature such as SteadyState (a
    program designed to return the computer to its original state after each
    use, and commonly used in Internet cafes, schools, hotels, etc.)
    installed on it.

    Regardless, with second-hand computers, especially if acquired from
    strangers but perhaps even if acquired from a family member or friend,
    your friend's wisest course of action would definitely be to format the
    hard drives and start fresh. He don't want to get in trouble because
    the original owner may have filled the hard drive with kiddie porn, or
    have problems because the original owner downloaded/installed viruses or
    other malware.


    --

    Bruce Chambers

    Help us help you:
    http://www.catb.org/~esr/faqs/smart-questions.html

    http://support.microsoft.com/default.aspx/kb/555375

    They that can give up essential liberty to obtain a little temporary
    safety deserve neither liberty nor safety. ~Benjamin Franklin

    Many people would rather die than think; in fact, most do. ~Bertrand Russell

    The philosopher has never killed any priests, whereas the priest has
    killed a great many philosophers.
    ~ Denis Diderot
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    +1

    R. McCarty wrote:
    > Advise him that a 2nd-hand PC should always be restored to it's factory
    > state. Depending on the age of the PC this process is either a "Hidden"
    > partition that holds the image or a disk ( or set of disks ) to restore
    > the
    > PC.
    > He can visit the manufacturer's website and ether the PC's unique S/N
    > or service tag to find information on how to restore the unit.
    >
    > Using a 2nd-hand PC with the original owner's profile & data is risky.
    >
    > "Roy" <roybasan@gmail.com> wrote in message
    > news:43f89470-0b5b-42d0-b46d-6c68dedd24d3@m27g2000prl.googlegroups.com...
    >> Hello group
    >> A friend of mine asks how come his PC bought from second hand is
    >> weird .have anything that was made by him( documents, saved downloaded
    >> files, and programs installed recently by him was erased everytime the
    >> PC is shut down . He can't even instal an antivirus in it for the
    >> same reason
    >>
    >> The OS is WinXP SP2
    >> Can anybody provide me some tips to sort it out so I can relay it to
    >> him.
    >> He is keen to instal programs that he needs including antivirus and
    >> want his pc to behave normally .
    >> TIA
    >> Roy
     
  7. Roy

    Roy Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    On Feb 16, 2:20 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    Al

    Thanks for all the comments...

    I have asked him (by email) recently where did he buy it and indeed
    it was from the lot of computers in the internet cafe that closed
    down as the owner relocated and changed business and it was bought
    at a bargain knowing that the PC is a high performance type already
    core2 duo extreme with 1 gig of dedicated graphics card.
    When he started using it after bringing it to his home
    He tried to instal antivirus in it( avira 9 free edition) made a
    thorough scan and found a few minor malware that was then removed so
    he think it was clean.
    Therefore he was pleased with it and did not format it anymore as it
    too much work for him going from the scratch and he has no time to
    spare for it now.
    He was thinking that there might be is something to do with the
    administrative settings , or registry that makes the PC run that
    way so it will prevent any malware that might have infected the PC
    from taking a firm hold.
    I think this is the way he want it sorted, minimum effort from his
    part ......
    Any ideas....?
    Roy
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    The security of the computer (and his data, including online banking
    usernames & passwords) cannot be guaranteed unless he formats the HDD and
    does a clean install of Windows.


    Roy wrote:
    > On Feb 16, 2:20 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    > Al
    >
    > Thanks for all the comments...
    >
    > I have asked him (by email) recently where did he buy it and indeed
    > it was from the lot of computers in the internet cafe that closed
    > down as the owner relocated and changed business and it was bought
    > at a bargain knowing that the PC is a high performance type already
    > core2 duo extreme with 1 gig of dedicated graphics card.
    > When he started using it after bringing it to his home
    > He tried to instal antivirus in it( avira 9 free edition) made a
    > thorough scan and found a few minor malware that was then removed so
    > he think it was clean.
    > Therefore he was pleased with it and did not format it anymore as it
    > too much work for him going from the scratch and he has no time to
    > spare for it now.
    > He was thinking that there might be is something to do with the
    > administrative settings , or registry that makes the PC run that
    > way so it will prevent any malware that might have infected the PC
    > from taking a firm hold.
    > I think this is the way he want it sorted, minimum effort from his
    > part ......
    > Any ideas....?
    > Roy
     
  9. Roy

    Roy Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    On Feb 16, 6:50 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    > The security of the computer (and his data, including online banking
    > usernames & passwords) cannot be guaranteed unless he formats the HDD and
    > does a clean install of Windows.
    >
    >
    > - Show quoted text -


    Hmm I relayed it to him, and acording to him at the moment that
    was not his real concern as he conduct internet banking with his
    favorite laptop. BTW He is aware of the perils you mentioned.
    This desktop is just for gaming, video encoding and general internet
    surfing, etc
    He insisted there is nothing wrong with that PC (except for that fault
    enumerated above ) that it needs formating and something like that...
    Just want a simple solution with minimal effort..from his side . if
    that can be possible.

    Roy
     
  10. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    Also tell him that the computer's a thread to the entire online community
    and to run a Google search on the word 'botnet.'

    Roy wrote:
    > On Feb 16, 6:50 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    >> The security of the computer (and his data, including online banking
    >> usernames & passwords) cannot be guaranteed unless he formats the HDD and
    >> does a clean install of Windows.
    >>

    > Hmm I relayed it to him, and acording to him at the moment that
    > was not his real concern as he conduct internet banking with his
    > favorite laptop. BTW He is aware of the perils you mentioned.
    > This desktop is just for gaming, video encoding and general internet
    > surfing, etc
    > He insisted there is nothing wrong with that PC (except for that fault
    > enumerated above ) that it needs formating and something like that...
    > Just want a simple solution with minimal effort..from his side . if
    > that can be possible.
    >
    > Roy
     
  11. Roy

    Roy Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    On Feb 16, 10:47 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    > Also tell him that the computer's a thread to the entire online community
    > and to run a Google search on the word 'botnet.'
    >
    >
    >
    > Roy wrote:
    > > On Feb 16, 6:50 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    > >> The security of the computer (and his data, including online banking
    > >> usernames & passwords) cannot be guaranteed unless he formats the HDD and
    > >> does a clean install of Windows.

    >
    > > Hmm I relayed it to  him,   and  acording to him at the moment that
    > > was not his real concern as he conduct internet banking with his
    > > favorite laptop. BTW  He is aware of  the perils you mentioned.
    > > This desktop is just for gaming, video encoding and general  internet
    > > surfing, etc
    > > He insisted there is nothing wrong with that PC (except for that fault
    > > enumerated above ) that it needs formating and something like that...
    > > Just want a simple solution with minimal effort..from his side . if
    > > that can be possible.

    >
    > > Roy- Hide quoted text -

    >
    > - Show quoted text -


    Hmm so it implies that there is no simple solution to this problem?
     
  12. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    <this is one thread of the conversation only>
    <for all the threads of this conversation...>

    <entire conversation archived indefinitely>
    http://groups.google.com/group/micr...p.general/browse_frm/thread/53e73f0faca047a6/
    </entire conversation archived indefinitely>

    Roy wrote:
    > A friend of mine asks how come his PC bought from second hand is
    > weird .have anything that was made by him( documents, saved
    > downloaded files, and programs installed recently by him was erased
    > everytime the PC is shut down . He can't even instal an antivirus
    > in it for the same reason
    >
    > The OS is WinXP SP2
    > Can anybody provide me some tips to sort it out so I can relay it
    > to him.
    > He is keen to instal programs that he needs including antivirus and
    > want his pc to behave normally .


    R. McCarty wrote:
    > Advise him that a 2nd-hand PC should always be restored to it's
    > factory state. Depending on the age of the PC this process is
    > either a "Hidden" partition that holds the image or a disk ( or set
    > of disks ) to restore the PC.
    > He can visit the manufacturer's website and ether the PC's unique
    > S/N
    > or service tag to find information on how to restore the unit.
    >
    > Using a 2nd-hand PC with the original owner's profile & data is
    > risky.


    PA Bear [MS MVP] wrote:
    > +1


    Roy wrote:
    > Thanks for all the comments...
    >
    > I have asked him (by email) recently where did he buy it and indeed
    > it was from the lot of computers in the internet cafe that closed
    > down as the owner relocated and changed business and it was bought
    > at a bargain knowing that the PC is a high performance type already
    > core2 duo extreme with 1 gig of dedicated graphics card.
    > When he started using it after bringing it to his home
    > He tried to instal antivirus in it( avira 9 free edition) made a
    > thorough scan and found a few minor malware that was then removed so
    > he think it was clean.
    > Therefore he was pleased with it and did not format it anymore as it
    > too much work for him going from the scratch and he has no time to
    > spare for it now.
    > He was thinking that there might be is something to do with the
    > administrative settings , or registry that makes the PC run that
    > way so it will prevent any malware that might have infected the PC
    > from taking a firm hold.
    > I think this is the way he want it sorted, minimum effort from his
    > part ......
    > Any ideas....?


    PA Bear [MS MVP] wrote:
    > The security of the computer (and his data, including online
    > banking usernames & passwords) cannot be guaranteed unless he
    > formats the HDD and does a clean install of Windows.


    Roy wrote:
    > Hmm I relayed it to him, and acording to him at the moment that
    > was not his real concern as he conduct internet banking with his
    > favorite laptop. BTW He is aware of the perils you mentioned.
    > This desktop is just for gaming, video encoding and general
    > internet surfing, etc
    > He insisted there is nothing wrong with that PC (except for that
    > fault enumerated above ) that it needs formating and something
    > like that... Just want a simple solution with minimal
    > effort..from his side . if that can be possible.


    PA Bear [MS MVP] wrote:
    > Also tell him that the computer's a thread to the entire online
    > community and to run a Google search on the word 'botnet.'


    Roy wrote:
    > Hmm so it implies that there is no simple solution to this problem?


    If that PC/the stuff currently on it is not all that important to them - is
    just to be used for gaming, viodeo encoding, etc - then the *simple*
    solution is the *best* solution as well. Format and install Windows XP
    fresh and clean. Update the drivers so the gaming and video encoding
    performance is the *best* it can be for that system (no unknown/strange
    overhead - just the bare minimal to do what they want on said system.)

    It has been setup to do this. Undoubtedly the Internet Cafe set it up to
    revert back all changes (either for the user profile or for the entire
    computer) using something - there are many ways of doing this.

    The best fix is to set it up to do what the new owner wants. That is a
    format/install thing. Since there is no data to recover, no loss of
    anything possible - this is a no-brainer in my mind. Start the installation
    process, walk away. Come back and download the latest hardware drivers for
    the system and install them and then - it's a matter of installing the
    things the new owner wants - and ONLY the things the new owner wants.

    It doesn't get much more simple or straight-forward.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  13. Roy

    Roy Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    On Feb 17, 12:11 am, "Shenan Stanley" <newshel...@gmail.com> wrote:
    > <this is one thread of the conversation only>


    >
    > It has been setup to do this.  .



    > Shenan Stanley
    >      MS-MVP
    > --

    I have shown him the threads of his post and he called me and
    underlined this the paragraph that he wants more
    information as this is the remedy he wants it done.


    '>Undoubtedly the Internet Cafe set it up to
    > revert back all changes (either for the user profile or for the entire
    > computer) using something - there are many ways of doing this



    What are the many ways of doing such? Can't he not reverse the
    process?

    He is still reluctant to do that formatting job.....
     
  14. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    Roy wrote:
    > I have shown him the threads of his post and he called me and
    > underlined this the paragraph that he wants more
    > information as this is the remedy he wants it done.
    >
    > What are the many ways of doing such? Can't he not reverse the
    > process?
    >
    > He is still reluctant to do that formatting job.....


    All the time is being wasted asking questions when a format/installation
    would have been over with days ago.

    Does he just not have the original media - is that the problem?

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  15. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    Roy wrote:
    > I have shown him the threads of his post and he called me and
    > underlined this the paragraph that he wants more
    > information as this is the remedy he wants it done.
    >
    > What are the many ways of doing such? Can't he not reverse the
    > process?
    >
    > He is still reluctant to do that formatting job.....


    I'll give a few popular examples...

    http://www.faronics.com/html/deepfreeze.asp
    http://www.microsoft.com/windows/products/winfamily/sharedaccess/whatis/default.mspx
    http://www.returnilvirtualsystem.com/products

    The fact is - even if the 'freeze' is undone/turned off - the *best* course
    of action is and will remain being that the computer is actually formatted
    and installed from scratch by your friend.

    This is not a technical issue - this is one of getting something and not
    knowing what you paid for and then being stubborn about what you should do
    to know you have remedied any and all such problems that may arise from not
    knowing what all was done to a machine via software in one fell swoop.

    Just because the system gets unfrozen, there may be (probably is) other
    protections in place that will make the computer difficult to use for what
    you have mentioned it will be used for. It would only make sense that an
    Internet Cafe would not only reset the computers configurations each
    restart - but also lock down many other features - turning the machine into
    a fancy kiosk to protect themselves and their customers.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  16. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    [TYPO CORRECTED]

    PA Bear [MS MVP] wrote:
    > Also tell him that the computer's a [THREAT] to the entire online
    > community
    > and to run a Google search on the word 'botnet.'
     
  17. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytime it shuts down

    The solution is quite simple: Format the HDD & reinstall Windows.

    Back-up any personal data (none of which should be considered 100%
    trustworthy at this point) then format the HDD & do a clean install of
    Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
    fix this!

    HOW TO do a clean install of WinXP: See
    http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
    http://support.microsoft.com/kb/978307

    After the clean install, you'll have the equivalent of a "new computer" so
    take care of everything on the following page before otherwise connecting
    the machine to the internet or a local network (i.e., other computers) and
    before using a flash drive or SDCard that isn't brand-new or hasn't been
    freshly formatted:

    4 steps to help protect your new computer before you go online
    http://www.microsoft.com/security/pypc.aspx

    Other helpful references include:

    HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
    (after a clean install)
    http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

    HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    clean install)
    http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

    Tip: After getting the computer fully-patched, download/install KB971029
    manually: http://support.microsoft.com/kb/971029

    NB: Any Norton or McAfee free-trial that came preinstalled on the computer
    when you bought it will be reinstalled (but invalid) when Windows is
    reinstalled. You MUST uninstall the free-trial and download/run the
    appropriate removal tool before installing any updates, Windows Service
    Packs or IE upgrades and before installing your new anti-virus application
    (which will require WinXP SP3 to be installed).

    Norton Removal Tool
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer Products Removal Tool
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    Also see:

    Steps To Help Prevent Spyware
    http://www.microsoft.com/security/spyware/prevent.aspx

    Steps to Help Prevent Computer Worms
    http://www.microsoft.com/security/worms/prevent.aspx

    Avoid Rogue Security Software!
    http://www.microsoft.com/security/antivirus/rogue.aspx

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


    Roy wrote:
    > On Feb 16, 10:47 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    >> Also tell him that the computer's a thread to the entire online
    >> community>> and to run a Google search on the word 'botnet.'
    >>
    >> Roy wrote:
    >>> On Feb 16, 6:50 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    >>>> The security of the computer (and his data, including online banking
    >>>> usernames & passwords) cannot be guaranteed unless he formats the HDD
    >>>> and
    >>>> does a clean install of Windows.

    >>
    >>> Hmm I relayed it to him, and acording to him at the moment that
    >>> was not his real concern as he conduct internet banking with his
    >>> favorite laptop. BTW He is aware of the perils you mentioned.
    >>> This desktop is just for gaming, video encoding and general internet
    >>> surfing, etc
    >>> He insisted there is nothing wrong with that PC (except for that fault
    >>> enumerated above ) that it needs formating and something like that...
    >>> Just want a simple solution with minimal effort..from his side . if
    >>> that can be possible.

    >>

    > Hmm so it implies that there is no simple solution to this problem?
     
  18. Roy

    Roy Flightless Bird

    Re: PC that erases freshly installed program, prepared docs everytimeit shuts down

    On Feb 17, 12:35 pm, "Shenan Stanley" <newshel...@gmail.com> wrote:
    > Roy wrote:
    > > I have shown him the threads  of his post and he called me and
    > > underlined  this the paragraph that he wants more
    > > information as this is the remedy he wants it done.

    >
    > > What are the many ways of doing such? Can't he not reverse the
    > > process?

    >
    > > He is still reluctant to do that formatting job.....

    >
    > All the time is being wasted asking questions when a format/installation
    > would have been over with days ago.
    >
    > Does he just not have the original media - is that the problem?
    >
    > --
    > Shenan Stanley
    >      MS-MVP
    > --
    > How To Ask Questions The Smart Wayhttp://www.catb.org/~esr/faqs/smart-questions.html


    I think some of the original media is missing and that is the likely
    reason that he does not want to exert effort in doing a fresh start.
    He did not tell me about it but that is how I see it as he is
    stubborn to say that if there is away of sorting this out without
    doing alots of effort from his side then he would do it.
    Now if he can't do it by himself I just sent him an email asking him
    to bring that PC to a repair shop and have the dirty work done
    there....

    Roy
     

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