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[OT] Staples as a Source for Buying Computers--Market Driven at theConsumer's Expense?

Discussion in 'Windows XP' started by W. eWatson, Jan 6, 2010.

  1. W. eWatson

    W. eWatson Flightless Bird

    I bought a new HP computer at Staples, and recently started into
    creating a set of rescue disks. It was mystifying. I resorted to
    Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    tried it. It was busted. I noticed something about contact them for
    support. I called. I found out I had a year of free support any time.

    I have no recollection of Staples telling me anything about this, other
    than I had a year of parts replacement. Today I went over and looked at
    their PCs, and found none mentioned free HP support, but did offer, for
    a price, their care. BTW, I did dig out a support phone number (I don't
    think they mentioned free) from HP's minimal getting started booklet,
    which seems very h/w oriented. HP answered my questions satisfactorily.

    So to me this looks like Staples as less than honest about what one gets
    with computers bought there.
     
  2. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    W. eWatson wrote:
    > I bought a new HP computer at Staples, and recently started into
    > creating a set of rescue disks. It was mystifying. I resorted to
    > Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    > tried it. It was busted. I noticed something about contact them for
    > support. I called. I found out I had a year of free support any
    > time.
    > I have no recollection of Staples telling me anything about this,
    > other than I had a year of parts replacement. Today I went over
    > and looked at their PCs, and found none mentioned free HP support,
    > but did offer, for a price, their care. BTW, I did dig out a
    > support phone number (I don't think they mentioned free) from HP's
    > minimal getting started booklet, which seems very h/w oriented. HP
    > answered my questions satisfactorily.
    > So to me this looks like Staples as less than honest about what one
    > gets with computers bought there.


    You went to an office supply store to buy a computer. Despite what
    many people treat them like, computers are not office supplies. ;-)

    In this case - it is the people doing the purchasing, not the stores at
    fault IMHO. The same people probably go to a car dealer for a vehicle
    or a realtor when looking for a home and probably do their grocery
    shopping (excluding quick needs on occassion) from actual grocery
    stores and not the gas station/convenience store. For some reason,
    however, it seemed okay to get the computer from the office supply
    store.

    Big Box stores are good for bulk items. Go with the specialty stores
    when the purchase counts and *ask questions*.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  3. John John - MVP

    John John - MVP Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Drivenat the Consumer's Expense?

    Shenan Stanley wrote:
    > W. eWatson wrote:
    >> I bought a new HP computer at Staples, and recently started into
    >> creating a set of rescue disks. It was mystifying. I resorted to
    >> Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    >> tried it. It was busted. I noticed something about contact them for
    >> support. I called. I found out I had a year of free support any
    >> time.
    >> I have no recollection of Staples telling me anything about this,
    >> other than I had a year of parts replacement. Today I went over
    >> and looked at their PCs, and found none mentioned free HP support,
    >> but did offer, for a price, their care. BTW, I did dig out a
    >> support phone number (I don't think they mentioned free) from HP's
    >> minimal getting started booklet, which seems very h/w oriented. HP
    >> answered my questions satisfactorily.
    >> So to me this looks like Staples as less than honest about what one
    >> gets with computers bought there.

    >
    > You went to an office supply store to buy a computer. Despite what
    > many people treat them like, computers are not office supplies. ;-)


    Maybe not but then why would folks go at Radio Shack (The Source) or the
    local electronic store that primarily sells TVs and other AV equipment?

    I think that for a lot of folks places like Staples have what they want
    in stock locally and the price is right so they buy from these stores
    out of convenience.

    John
     
  4. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    W. eWatson wrote:
    > I bought a new HP computer at Staples, and recently started into
    > creating a set of rescue disks. It was mystifying. I resorted to
    > Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    > tried it. It was busted. I noticed something about contact them for
    > support. I called. I found out I had a year of free support any
    > time.
    > I have no recollection of Staples telling me anything about this,
    > other than I had a year of parts replacement. Today I went over
    > and looked at their PCs, and found none mentioned free HP support,
    > but did offer, for a price, their care. BTW, I did dig out a
    > support phone number (I don't think they mentioned free) from HP's
    > minimal getting started booklet, which seems very h/w oriented. HP
    > answered my questions satisfactorily.
    > So to me this looks like Staples as less than honest about what one
    > gets with computers bought there.


    Shenan Stanley wrote:
    > You went to an office supply store to buy a computer. Despite what
    > many people treat them like, computers are not office supplies. ;-)
    >
    > In this case - it is the people doing the purchasing, not the
    > stores at fault IMHO. The same people probably go to a car dealer
    > for a vehicle or a realtor when looking for a home and probably do
    > their grocery shopping (excluding quick needs on occassion) from
    > actual grocery stores and not the gas station/convenience store. For some
    > reason, however, it seemed okay to get the computer from
    > the office supply store.
    >
    > Big Box stores are good for bulk items. Go with the specialty
    > stores when the purchase counts and *ask questions*.


    John John - MVP wrote:
    > Maybe not but then why would folks go at Radio Shack (The Source)
    > or the local electronic store that primarily sells TVs and other AV
    > equipment?
    > I think that for a lot of folks places like Staples have what they
    > want in stock locally and the price is right so they buy from these
    > stores out of convenience.


    Which is why you shouldn't have snipped at the first paragraph. ;-)

    Convenience is short-lived. Computer usage is not.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  5. W. eWatson

    W. eWatson Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Drivenat the Consumer's Expense?

    Shenan Stanley wrote:
    > W. eWatson wrote:
    >> I bought a new HP computer at Staples, and recently started into
    >> creating a set of rescue disks. It was mystifying. I resorted to
    >> Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    >> tried it. It was busted. I noticed something about contact them for
    >> support. I called. I found out I had a year of free support any
    >> time.
    >> I have no recollection of Staples telling me anything about this,
    >> other than I had a year of parts replacement. Today I went over
    >> and looked at their PCs, and found none mentioned free HP support,
    >> but did offer, for a price, their care. BTW, I did dig out a
    >> support phone number (I don't think they mentioned free) from HP's
    >> minimal getting started booklet, which seems very h/w oriented. HP
    >> answered my questions satisfactorily.
    >> So to me this looks like Staples as less than honest about what one
    >> gets with computers bought there.

    >
    > You went to an office supply store to buy a computer. Despite what
    > many people treat them like, computers are not office supplies. ;-)
    >
    > In this case - it is the people doing the purchasing, not the stores at
    > fault IMHO. The same people probably go to a car dealer for a vehicle
    > or a realtor when looking for a home and probably do their grocery
    > shopping (excluding quick needs on occassion) from actual grocery
    > stores and not the gas station/convenience store. For some reason,
    > however, it seemed okay to get the computer from the office supply
    > store.
    >
    > Big Box stores are good for bulk items. Go with the specialty stores
    > when the purchase counts and *ask questions*.
    >

    Thanks, but I have built every computer I have, except for a laptop, for
    the last 15 years. The sales guy hustled me right to the Computer Care
    program and extended warranty, and I told him no. He actually pushed it
    a bit wondering why I would ignore such a good offer. I know the guy
    fairly well. He's the mgr of the store. I politely told him to go read
    Consumer Reports on extended coverage. In case, he hadn't I brought a
    copy of their advice back to him. I'm glad I did this, because 1. It
    reminded that my credit card matches the warranty by extending it to
    match the mfger, add in one year, 2. They also advise that if a salesman
    pushes these item, they would be interested in it. I pointed that out to
    him, but said, "No fear. I won't do it to you." I've changed my mind on
    that per what I've posted here. I won't name the local store. There may
    have been a 3, but I've now forgotten it. You might try Google to find
    their advice.

    Nevertheless, I think I know what I'm doing despite overlooking the "one
    year support".
     
  6. Daave

    Daave Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    W. eWatson wrote:
    > I bought a new HP computer at Staples, and recently started into
    > creating a set of rescue disks. It was mystifying. I resorted to
    > Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    > tried it. It was busted. I noticed something about contact them for
    > support. I called. I found out I had a year of free support any time.
    >
    > I have no recollection of Staples telling me anything about this,
    > other than I had a year of parts replacement. Today I went over and
    > looked at their PCs, and found none mentioned free HP support, but
    > did offer, for a price, their care. BTW, I did dig out a support
    > phone number (I don't think they mentioned free) from HP's minimal
    > getting started booklet, which seems very h/w oriented. HP answered
    > my questions satisfactorily.
    > So to me this looks like Staples as less than honest about what one
    > gets with computers bought there.


    Although it certainly would have been a better experience for you had
    you talked with a knowlegable salesperson, honesty is not an issue in
    this situation. I would say this is more of an issue of competence.

    There is an old adage: You get what you pay for. Chances are that
    Staples salespeople aren't highly paid. Lower wages and salaries usually
    correspond with lower professionalism and expertise. By choosing Staples
    and wishing to pay a lower price for your product, you also place
    yourself in a situation where the salespeople won't be quite as helpful
    as you may hope for.

    I would imagine that had you purchased your PC from an actual PC store
    (like MicroCenter or a smaller independent PC store), you probably would
    have received much more accurate information upfront about warranties,
    support, etc.
     
  7. Shenan Stanley

    Shenan Stanley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    <snipped>

    W. eWatson wrote:
    > Thanks, but I have built every computer I have, except for a
    > laptop, for the last 15 years. The sales guy hustled me right to
    > the Computer Care program and extended warranty, and I told him no.
    > He actually pushed it a bit wondering why I would ignore such a
    > good offer. I know the guy fairly well. He's the mgr of the store.
    > I politely told him to go read Consumer Reports on extended
    > coverage. In case, he hadn't I brought a copy of their advice
    > back to him. I'm glad I did this, because 1. It reminded that my
    > credit card matches the warranty by extending it to match the
    > mfger, add in one year, 2. They also advise that if a salesman
    > pushes these item, they would be interested in it. I pointed that
    > out to him, but said, "No fear. I won't do it to you." I've changed
    > my mind on that per what I've posted here. I won't name the local
    > store. There may have been a 3, but I've now forgotten it. You
    > might try Google to find their advice.
    > Nevertheless, I think I know what I'm doing despite overlooking the
    > "one year support".


    That's good - but your *warning* was incomplete in my opinion - so I added
    to it.

    I know that in my local big box stores - just because a salesperson pushes
    an item - it does not necessarily reflect interest of the type you would
    want. The person pushing it often does not know much about the item, may
    have not actually ever used it, could have started work yesterday.

    My point is still that most people should not buy their computers from big
    box stores and should also not take them there for repairs.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  8. David C. Holley

    David C. Holley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    Caveat emptor
    The onus resides upon the purchaser to ask the questions and do the research
    neccessary concerning a product.

    Can you honestly expect someone at the store to go into ALL of the details
    that you need to know? Do they have a responsibility to explain to you how
    Windows Update works? If you buy software, are they responsible for
    discussing how to use it? Are they responsible for communicating the most
    recent security issues with a particular version of Windows? What about
    discussing ergonomics and proper posture when using the machine? For that
    matter, the fact that studies have confirmed that computer users blink less
    when staring at a computer screen?

    In the end it comes down to the simple legal principle of what would a
    'reasonable person' expect.

    For that matter, did you read the information included in the box when you
    first opened it at home?

    "W. eWatson" <wolftracks@invalid.com> wrote in message
    news:hi2cjm$3ab$1@news.eternal-september.org...
    >I bought a new HP computer at Staples, and recently started into creating a
    >set of rescue disks. It was mystifying. I resorted to Newsgroups and here.
    >Last night, I Googled HP and noticed a chat. I tried it. It was busted. I
    >noticed something about contact them for support. I called. I found out I
    >had a year of free support any time.
    >
    > I have no recollection of Staples telling me anything about this, other
    > than I had a year of parts replacement. Today I went over and looked at
    > their PCs, and found none mentioned free HP support, but did offer, for a
    > price, their care. BTW, I did dig out a support phone number (I don't
    > think they mentioned free) from HP's minimal getting started booklet,
    > which seems very h/w oriented. HP answered my questions satisfactorily.
    >
    > So to me this looks like Staples as less than honest about what one gets
    > with computers bought there.
     
  9. David C. Holley

    David C. Holley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    As a part of MBA, I've had to live, eat and breath a case study on one of
    the Staples executives. It mentions that the inclusion of technology was
    geared toward making the company a one-stop shop for businesses for branding
    purposes as well as builiding customer loyalty.

    "John John - MVP" <audetweld@nbnot.nb.ca> wrote in message
    news:-OpM2a%23ujKHA.4500@TK2MSFTNGP06.phx.gbl...
    > Shenan Stanley wrote:
    >> W. eWatson wrote:
    >>> I bought a new HP computer at Staples, and recently started into
    >>> creating a set of rescue disks. It was mystifying. I resorted to
    >>> Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    >>> tried it. It was busted. I noticed something about contact them for
    >>> support. I called. I found out I had a year of free support any
    >>> time.
    >>> I have no recollection of Staples telling me anything about this,
    >>> other than I had a year of parts replacement. Today I went over
    >>> and looked at their PCs, and found none mentioned free HP support,
    >>> but did offer, for a price, their care. BTW, I did dig out a
    >>> support phone number (I don't think they mentioned free) from HP's
    >>> minimal getting started booklet, which seems very h/w oriented. HP
    >>> answered my questions satisfactorily.
    >>> So to me this looks like Staples as less than honest about what one
    >>> gets with computers bought there.

    >>
    >> You went to an office supply store to buy a computer. Despite what
    >> many people treat them like, computers are not office supplies. ;-)

    >
    > Maybe not but then why would folks go at Radio Shack (The Source) or the
    > local electronic store that primarily sells TVs and other AV equipment?
    >
    > I think that for a lot of folks places like Staples have what they want in
    > stock locally and the price is right so they buy from these stores out of
    > convenience.
    >
    > John
     
  10. David C. Holley

    David C. Holley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    "W. eWatson" <wolftracks@invalid.com> wrote in message
    news:hi2fcq$m41$1@news.eternal-september.org...
    > Shenan Stanley wrote:
    >> W. eWatson wrote:
    >>> I bought a new HP computer at Staples, and recently started into
    >>> creating a set of rescue disks. It was mystifying. I resorted to
    >>> Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    >>> tried it. It was busted. I noticed something about contact them for
    >>> support. I called. I found out I had a year of free support any
    >>> time.
    >>> I have no recollection of Staples telling me anything about this,
    >>> other than I had a year of parts replacement. Today I went over
    >>> and looked at their PCs, and found none mentioned free HP support,
    >>> but did offer, for a price, their care. BTW, I did dig out a
    >>> support phone number (I don't think they mentioned free) from HP's
    >>> minimal getting started booklet, which seems very h/w oriented. HP
    >>> answered my questions satisfactorily.
    >>> So to me this looks like Staples as less than honest about what one
    >>> gets with computers bought there.

    >>
    >> You went to an office supply store to buy a computer. Despite what
    >> many people treat them like, computers are not office supplies. ;-)
    >>
    >> In this case - it is the people doing the purchasing, not the stores at
    >> fault IMHO. The same people probably go to a car dealer for a vehicle
    >> or a realtor when looking for a home and probably do their grocery
    >> shopping (excluding quick needs on occassion) from actual grocery
    >> stores and not the gas station/convenience store. For some reason,
    >> however, it seemed okay to get the computer from the office supply
    >> store.
    >>
    >> Big Box stores are good for bulk items. Go with the specialty stores
    >> when the purchase counts and *ask questions*.
    >>

    > Thanks, but I have built every computer I have, except for a laptop, for
    > the last 15 years. The sales guy hustled me right to the Computer Care
    > program and extended warranty, and I told him no. He actually pushed it a
    > bit wondering why I would ignore such a good offer. I know the guy fairly
    > well. He's the mgr of the store. I politely told him to go read Consumer
    > Reports on extended coverage. In case, he hadn't I brought a copy of
    > their advice back to him. I'm glad I did this, because 1. It reminded that
    > my credit card matches the warranty by extending it to match the mfger,
    > add in one year, 2. They also advise that if a salesman pushes these item,
    > they would be interested in it. I pointed that out to him, but said, "No
    > fear. I won't do it to you." I've changed my mind on that per what I've
    > posted here. I won't name the local store. There may have been a 3, but
    > I've now forgotten it. You might try Google to find their advice.
    >
    > Nevertheless, I think I know what I'm doing despite overlooking the "one
    > year support".


    So you knew enough to decline the extended warranty, but not enough to ask
    about any support from HP or to research the issue of manufacturer support
    yourself?
     
  11. David C. Holley

    David C. Holley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    "Shenan Stanley" <newshelper@gmail.com> wrote in message
    news:-ORib4QvjKHA.4912@TK2MSFTNGP02.phx.gbl...
    > <snipped>
    >
    > W. eWatson wrote:
    >> Thanks, but I have built every computer I have, except for a
    >> laptop, for the last 15 years. The sales guy hustled me right to
    >> the Computer Care program and extended warranty, and I told him no.
    >> He actually pushed it a bit wondering why I would ignore such a
    >> good offer. I know the guy fairly well. He's the mgr of the store.
    >> I politely told him to go read Consumer Reports on extended
    >> coverage. In case, he hadn't I brought a copy of their advice
    >> back to him. I'm glad I did this, because 1. It reminded that my
    >> credit card matches the warranty by extending it to match the
    >> mfger, add in one year, 2. They also advise that if a salesman
    >> pushes these item, they would be interested in it. I pointed that
    >> out to him, but said, "No fear. I won't do it to you." I've changed
    >> my mind on that per what I've posted here. I won't name the local
    >> store. There may have been a 3, but I've now forgotten it. You
    >> might try Google to find their advice.
    >> Nevertheless, I think I know what I'm doing despite overlooking the
    >> "one year support".

    >
    > That's good - but your *warning* was incomplete in my opinion - so I added
    > to it.
    >
    > I know that in my local big box stores - just because a salesperson pushes
    > an item - it does not necessarily reflect interest of the type you would
    > want. The person pushing it often does not know much about the item, may
    > have not actually ever used it, could have started work yesterday.
    >
    > My point is still that most people should not buy their computers from big
    > box stores and should also not take them there for repairs.


    Fundamentally, it comes down to the tried and true philosophy of a person
    figuring out what his/she needs are and then buying a product to match the
    needs. I've only ever bought direct from HP or DELL, but if for some reason
    I had to buy from a retailer I'd still figure out what I needed first. Just
    like buying a car, a house or insurance. You don't just walk into a store
    and pick a machine like you're picking up a packet of pens.

    >
    > --
    > Shenan Stanley
    > MS-MVP
    > --
    > How To Ask Questions The Smart Way
    > http://www.catb.org/~esr/faqs/smart-questions.html
    >
     
  12. David C. Holley

    David C. Holley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    "Daave" <daave@example.com> wrote in message
    news:u2rPmOvjKHA.5524@TK2MSFTNGP06.phx.gbl...
    > W. eWatson wrote:
    >> I bought a new HP computer at Staples, and recently started into
    >> creating a set of rescue disks. It was mystifying. I resorted to
    >> Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    >> tried it. It was busted. I noticed something about contact them for
    >> support. I called. I found out I had a year of free support any time.
    >>
    >> I have no recollection of Staples telling me anything about this,
    >> other than I had a year of parts replacement. Today I went over and
    >> looked at their PCs, and found none mentioned free HP support, but
    >> did offer, for a price, their care. BTW, I did dig out a support
    >> phone number (I don't think they mentioned free) from HP's minimal
    >> getting started booklet, which seems very h/w oriented. HP answered
    >> my questions satisfactorily.
    >> So to me this looks like Staples as less than honest about what one
    >> gets with computers bought there.

    >
    > Although it certainly would have been a better experience for you had you
    > talked with a knowlegable salesperson, honesty is not an issue in this
    > situation. I would say this is more of an issue of competence.
    >
    > There is an old adage: You get what you pay for. Chances are that Staples
    > salespeople aren't highly paid. Lower wages and salaries usually
    > correspond with lower professionalism and expertise. By choosing Staples
    > and wishing to pay a lower price for your product, you also place yourself
    > in a situation where the salespeople won't be quite as helpful as you may
    > hope for.
    >
    > I would imagine that had you purchased your PC from an actual PC store
    > (like MicroCenter or a smaller independent PC store), you probably would
    > have received much more accurate information upfront about warranties,
    > support, etc.
    >


    Like buying a machine from Walmart.
     
  13. Sam spade

    Sam spade Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    "David C. Holley" <David.C.Holley> wrote in message
    news:%23WtSFcvjKHA.4500@TK2MSFTNGP06.phx.gbl...
    > Caveat emptor
    > The onus resides upon the purchaser to ask the questions and do the
    > research neccessary concerning a product.
    >
    > Can you honestly expect someone at the store to go into ALL of the details
    > that you need to know? Do they have a responsibility to explain to you how
    > Windows Update works? If you buy software, are they responsible for
    > discussing how to use it? Are they responsible for communicating the most
    > recent security issues with a particular version of Windows? What about
    > discussing ergonomics and proper posture when using the machine? For that
    > matter, the fact that studies have confirmed that computer users blink
    > less when staring at a computer screen?
    >
    > In the end it comes down to the simple legal principle of what would a
    > 'reasonable person' expect.
    >
    > For that matter, did you read the information included in the box when you
    > first opened it at home?
    >
    > "W. eWatson" <wolftracks@invalid.com> wrote in message
    > news:hi2cjm$3ab$1@news.eternal-september.org...
    >>I bought a new HP computer at Staples, and recently started into creating
    >>a set of rescue disks. It was mystifying. I resorted to Newsgroups and
    >>here. Last night, I Googled HP and noticed a chat. I tried it. It was
    >>busted. I noticed something about contact them for support. I called. I
    >>found out I had a year of free support any time.
    >>
    >> I have no recollection of Staples telling me anything about this, other
    >> than I had a year of parts replacement. Today I went over and looked at
    >> their PCs, and found none mentioned free HP support, but did offer, for a
    >> price, their care. BTW, I did dig out a support phone number (I don't
    >> think they mentioned free) from HP's minimal getting started booklet,
    >> which seems very h/w oriented. HP answered my questions satisfactorily.
    >>
    >> So to me this looks like Staples as less than honest about what one gets
    >> with computers bought there.

    >
    >

    I have bought directly from Dell online and Circuit City at store. My next
    one will be at Costco since they extend the manufacturers warrantee an
    additional year.
     
  14. Jose

    Jose Flightless Bird

    Re: Staples as a Source for Buying Computers--Market Driven at theConsumer's Expense?

    On Jan 6, 11:09 am, "W. eWatson" <wolftra...@invalid.com> wrote:
    > I bought a new HP computer at Staples, and recently started into
    > creating a set of rescue disks. It was mystifying. I resorted to
    > Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    > tried it. It was busted. I noticed something about contact them for
    > support. I called. I found out I had a year of free support any time.
    >
    > I have no recollection of Staples telling me anything about this, other
    > than I had a year of parts replacement.  Today I went over and looked at
    > their PCs, and found none mentioned free HP support, but did offer, for
    > a price, their care. BTW, I did dig out a support phone number (I don't
    > think they mentioned free) from HP's minimal getting started booklet,
    > which seems very h/w oriented.  HP answered my questions satisfactorily..
    >
    > So to me this looks like Staples as less than honest about what one gets
    > with computers bought there.


    In that case, the first recommendation I have is to come up with
    (borrow/copy/create) a genuine bootable XP installation CD (if your
    new system came with XP). You may find that a lot handier later if
    your system doesn't boot some day.

    Not telling you about something is not the same as not being honest.

    There are good bargains to be had at these stores - especially in the
    electronics department.

    A "trick" for shopping these places (Staples, Office Depot especially)
    is to pay special attention to the price. If the price does not end
    in .99, that item is discontinued and reduced for quick sale.
    Reasonable offers accepted.

    If you see a price ending in .97, .92, .68 etc. - make them an offer.
    25-50% of the display price (or less) even.

    If the sales person doesn't know anything what you are talking about,
    speak to the manager. Somebody put that goofy price on there and
    knows what it means. They know what you're talking about. If the
    manager doesn't know, find the correct manager or call the next day
    and talk to them on the phone.

    It may be a display item with a few miles on it or be scratched, they
    may not have the right box or power cord, but you will get it cheap.
    Computer, TVs, printers, cameras, etc. They usually have the same
    warranty. It not, you can always walk.

    Make an offer!
     
  15. HeyBub

    HeyBub Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    Shenan Stanley wrote:
    >
    > You went to an office supply store to buy a computer. Despite what
    > many people treat them like, computers are not office supplies. ;-)
    >


    You don't order fish at a steak house?
     
  16. David C. Holley

    David C. Holley Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    Or steak at a Denny's.

    "HeyBub" <heybub@gmail.com> wrote in message
    news:-O3eEMUxjKHA.2132@TK2MSFTNGP05.phx.gbl...
    > Shenan Stanley wrote:
    >>
    >> You went to an office supply store to buy a computer. Despite what
    >> many people treat them like, computers are not office supplies. ;-)
    >>

    >
    > You don't order fish at a steak house?
    >
     
  17. David C. Holley

    David C. Holley Flightless Bird

    Re: Staples as a Source for Buying Computers--Market Driven at the Consumer's Expense?

    While I can see whole dollar prices as possibly being indicitive of a
    discontinued item, I find it unlikely that other odd prices such as .97,
    ..92, .68 have any significant meaning. Staples uses a pricing model that
    looks at the true cost of a product from acquisition to warehouse to
    delivery to the retail stores with such issues as transportation, storage,
    handling, etc. It goes beyond just looking at the cost to purchase the
    product and the selling price of the product. As such, the odd prices are
    most likely generated from a pricing algorithim and accepted as is unless
    the analyst decides to adjust them.

    "Jose" <jose_ease@yahoo.com> wrote in message
    news:c21fd80c-231f-41ba-9f49-34b0ac3731e3@21g2000yqj.googlegroups.com...
    On Jan 6, 11:09 am, "W. eWatson" <wolftra...@invalid.com> wrote:
    > I bought a new HP computer at Staples, and recently started into
    > creating a set of rescue disks. It was mystifying. I resorted to
    > Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    > tried it. It was busted. I noticed something about contact them for
    > support. I called. I found out I had a year of free support any time.
    >
    > I have no recollection of Staples telling me anything about this, other
    > than I had a year of parts replacement. Today I went over and looked at
    > their PCs, and found none mentioned free HP support, but did offer, for
    > a price, their care. BTW, I did dig out a support phone number (I don't
    > think they mentioned free) from HP's minimal getting started booklet,
    > which seems very h/w oriented. HP answered my questions satisfactorily.
    >
    > So to me this looks like Staples as less than honest about what one gets
    > with computers bought there.


    In that case, the first recommendation I have is to come up with
    (borrow/copy/create) a genuine bootable XP installation CD (if your
    new system came with XP). You may find that a lot handier later if
    your system doesn't boot some day.

    Not telling you about something is not the same as not being honest.

    There are good bargains to be had at these stores - especially in the
    electronics department.

    A "trick" for shopping these places (Staples, Office Depot especially)
    is to pay special attention to the price. If the price does not end
    in .99, that item is discontinued and reduced for quick sale.
    Reasonable offers accepted.

    If you see a price ending in .97, .92, .68 etc. - make them an offer.
    25-50% of the display price (or less) even.

    If the sales person doesn't know anything what you are talking about,
    speak to the manager. Somebody put that goofy price on there and
    knows what it means. They know what you're talking about. If the
    manager doesn't know, find the correct manager or call the next day
    and talk to them on the phone.

    It may be a display item with a few miles on it or be scratched, they
    may not have the right box or power cord, but you will get it cheap.
    Computer, TVs, printers, cameras, etc. They usually have the same
    warranty. It not, you can always walk.

    Make an offer!
     
  18. W. eWatson

    W. eWatson Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Drivenat the Consumer's Expense?

    Shenan Stanley wrote:
    > <snipped>
    >
    > W. eWatson wrote:
    >> Thanks, but I have built every computer I have, except for a
    >> laptop, for the last 15 years. The sales guy hustled me right to
    >> the Computer Care program and extended warranty, and I told him no.
    >> He actually pushed it a bit wondering why I would ignore such a
    >> good offer. I know the guy fairly well. He's the mgr of the store.
    >> I politely told him to go read Consumer Reports on extended
    >> coverage. In case, he hadn't I brought a copy of their advice
    >> back to him. I'm glad I did this, because 1. It reminded that my
    >> credit card matches the warranty by extending it to match the
    >> mfger, add in one year, 2. They also advise that if a salesman
    >> pushes these item, they would be interested in it. I pointed that
    >> out to him, but said, "No fear. I won't do it to you." I've changed
    >> my mind on that per what I've posted here. I won't name the local
    >> store. There may have been a 3, but I've now forgotten it. You
    >> might try Google to find their advice.
    >> Nevertheless, I think I know what I'm doing despite overlooking the
    >> "one year support".

    >
    > That's good - but your *warning* was incomplete in my opinion - so I added
    > to it.
    >
    > I know that in my local big box stores - just because a salesperson pushes
    > an item - it does not necessarily reflect interest of the type you would
    > want. The person pushing it often does not know much about the item, may
    > have not actually ever used it, could have started work yesterday.

    It was the store manager, and I do know he's very savvy about computers.
    I think his tech staff is pretty savvy too. I've talked to them a
    number of times.
    >
    > My point is still that most people should not buy their computers from big
    > box stores and should also not take them there for repairs.
    >

    Thanks, but I guess we disagree about the purchase.
     
  19. W. eWatson

    W. eWatson Flightless Bird

    Re: [OT] Staples as a Source for Buying Computers--Market Drivenat the Consumer's Expense?

    David C. Holley wrote:
    > "Shenan Stanley" <newshelper@gmail.com> wrote in message
    > news:-ORib4QvjKHA.4912@TK2MSFTNGP02.phx.gbl...
    >> <snipped>
    >>
    >> W. eWatson wrote:
    >>> Thanks, but I have built every computer I have, except for a
    >>> laptop, for the last 15 years. The sales guy hustled me right to
    >>> the Computer Care program and extended warranty, and I told him no.
    >>> He actually pushed it a bit wondering why I would ignore such a
    >>> good offer. I know the guy fairly well. He's the mgr of the store.
    >>> I politely told him to go read Consumer Reports on extended
    >>> coverage. In case, he hadn't I brought a copy of their advice
    >>> back to him. I'm glad I did this, because 1. It reminded that my
    >>> credit card matches the warranty by extending it to match the
    >>> mfger, add in one year, 2. They also advise that if a salesman
    >>> pushes these item, they would be interested in it. I pointed that
    >>> out to him, but said, "No fear. I won't do it to you." I've changed
    >>> my mind on that per what I've posted here. I won't name the local
    >>> store. There may have been a 3, but I've now forgotten it. You
    >>> might try Google to find their advice.
    >>> Nevertheless, I think I know what I'm doing despite overlooking the
    >>> "one year support".

    >> That's good - but your *warning* was incomplete in my opinion - so I added
    >> to it.
    >>
    >> I know that in my local big box stores - just because a salesperson pushes
    >> an item - it does not necessarily reflect interest of the type you would
    >> want. The person pushing it often does not know much about the item, may
    >> have not actually ever used it, could have started work yesterday.
    >>
    >> My point is still that most people should not buy their computers from big
    >> box stores and should also not take them there for repairs.

    >
    > Fundamentally, it comes down to the tried and true philosophy of a person
    > figuring out what his/she needs are and then buying a product to match the
    > needs. I've only ever bought direct from HP or DELL, but if for some reason
    > I had to buy from a retailer I'd still figure out what I needed first. Just
    > like buying a car, a house or insurance. You don't just walk into a store
    > and pick a machine like you're picking up a packet of pens.
    >
    >> --
    >> Shenan Stanley
    >> MS-MVP
    >> --
    >> How To Ask Questions The Smart Way
    >> http://www.catb.org/~esr/faqs/smart-questions.html
    >>

    >
    >

    I agree, but there's another story that I'm not going to go deeply into.
    I had been there several times looking and asking about the PC over a
    3 week period. Most of the time, the last 2 weeks, I was asking when
    they were going to get another one. I finally put it to the manager
    about the run-around. He was surprised, then went into the backroom and
    came back with one.

    My argument here is about the observation that they say not one wit on
    their sales material about HP free tech support. It doesn't matter what
    I did or didn't do. I would be willing to be if I went to Best Buy, they
    would have it their sales description. The are 30 miles from here.
     
  20. W. eWatson

    W. eWatson Flightless Bird

    Re: Staples as a Source for Buying Computers--Market Driven at theConsumer's Expense?

    David C. Holley wrote:
    > While I can see whole dollar prices as possibly being indicitive of a
    > discontinued item, I find it unlikely that other odd prices such as .97,
    > .92, .68 have any significant meaning. Staples uses a pricing model that
    > looks at the true cost of a product from acquisition to warehouse to
    > delivery to the retail stores with such issues as transportation, storage,
    > handling, etc. It goes beyond just looking at the cost to purchase the
    > product and the selling price of the product. As such, the odd prices are
    > most likely generated from a pricing algorithim and accepted as is unless
    > the analyst decides to adjust them.
    >
    > "Jose" <jose_ease@yahoo.com> wrote in message
    > news:c21fd80c-231f-41ba-9f49-34b0ac3731e3@21g2000yqj.googlegroups.com...
    > On Jan 6, 11:09 am, "W. eWatson" <wolftra...@invalid.com> wrote:
    >> I bought a new HP computer at Staples, and recently started into
    >> creating a set of rescue disks. It was mystifying. I resorted to
    >> Newsgroups and here. Last night, I Googled HP and noticed a chat. I
    >> tried it. It was busted. I noticed something about contact them for
    >> support. I called. I found out I had a year of free support any time.
    >>
    >> I have no recollection of Staples telling me anything about this, other
    >> than I had a year of parts replacement. Today I went over and looked at
    >> their PCs, and found none mentioned free HP support, but did offer, for
    >> a price, their care. BTW, I did dig out a support phone number (I don't
    >> think they mentioned free) from HP's minimal getting started booklet,
    >> which seems very h/w oriented. HP answered my questions satisfactorily.
    >>
    >> So to me this looks like Staples as less than honest about what one gets
    >> with computers bought there.

    >
    > In that case, the first recommendation I have is to come up with
    > (borrow/copy/create) a genuine bootable XP installation CD (if your
    > new system came with XP). You may find that a lot handier later if
    > your system doesn't boot some day.
    >
    > Not telling you about something is not the same as not being honest.
    >
    > There are good bargains to be had at these stores - especially in the
    > electronics department.
    >
    > A "trick" for shopping these places (Staples, Office Depot especially)
    > is to pay special attention to the price. If the price does not end
    > in .99, that item is discontinued and reduced for quick sale.
    > Reasonable offers accepted.
    >
    > If you see a price ending in .97, .92, .68 etc. - make them an offer.
    > 25-50% of the display price (or less) even.
    >
    > If the sales person doesn't know anything what you are talking about,
    > speak to the manager. Somebody put that goofy price on there and
    > knows what it means. They know what you're talking about. If the
    > manager doesn't know, find the correct manager or call the next day
    > and talk to them on the phone.
    >
    > It may be a display item with a few miles on it or be scratched, they
    > may not have the right box or power cord, but you will get it cheap.
    > Computer, TVs, printers, cameras, etc. They usually have the same
    > warranty. It not, you can always walk.
    >
    > Make an offer!
    >
    >

    I'm skipping over several messages just to see my response a few minutes
    ago. Particularly note my mention of the mgr, and my claim their
    approach has nothing to do with me, but has to do with the information
    available to the customer. Other than that I am going to report this to
    Consumer Reports.
     

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