I bought a new HP computer at Staples, and recently started into creating a set of rescue disks. It was mystifying. I resorted to Newsgroups and here. Last night, I Googled HP and noticed a chat. I tried it. It was busted. I noticed something about contact them for support. I called. I found out I had a year of free support any time. I have no recollection of Staples telling me anything about this, other than I had a year of parts replacement. Today I went over and looked at their PCs, and found none mentioned free HP support, but did offer, for a price, their care. BTW, I did dig out a support phone number (I don't think they mentioned free) from HP's minimal getting started booklet, which seems very h/w oriented. HP answered my questions satisfactorily. So to me this looks like Staples as less than honest about what one gets with computers bought there.