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Office Professional 2003 Updates Keep Failing

F

Fluoresce

Flightless Bird
I've got a very annoying and frustrating problem.

Every time I switch on my PC, the "Updates are Ready for Your Computer"
icon appears in my system tray. When I click to install the updates, the
installation starts. The problem is, during the installation of the
first update, a message appears, saying:

-"Microsoft Office Professional 2003
The feature you are trying to use is on a network resource that is
unavailable. Click OK to try again, or enter an alternate path to a
folder containing the installation package 'PRO11.MSI' in the box
below."-

If I click "OK", a shorter message appears, telling me to find
PRO11.MSI again.

If I click "Cancel", the update fails.

The same thing then happens with the next update, and then the next
update, etc., until I go through all of the updates.

Here are the updates that keep failing:

UPDATE FOR OUTLOOK 2003 (KB943649)
SECURITY UPDATE FOR ACCESS SNAPSHOT VIEWER 2003 (KB955439)
SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB921598)
OFFICE 2003 SERVICE PACK 3 (SP3)
SECURITY UPDATE FOR MICROSOFT OFFICE POWERPOINT 2003 (KB948988)
SECURITY UPDATE FOR OFFICE 2003 (KB945185)
UPDATE FOR MICROSOFT OFFICE 2003 (KB978551)
SECURITY UPDATE FOR MICROSOFT WORKS SUITE 2005 (KB943973)
SECURITY UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB945432)
SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB953404)
SECURITY UPDATE FOR MICROSOFT OFFICE PUBLISHER 2003 (KB950213)
SECURITY UPDATE FOR MICROSOFT OFFICE WORD 2003 (KB954464)
SECURITY UPDATE FOR OFFICE 2003 (KB954478)
SECURITY UPDATE FOR MICROSOFT OFFICE EXCEL 2003 (KB955466)
UPDATE FOR OFFICE 2003 (KB907417)
UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB953432)
As you can see, they are all related to Microsoft Office Professional
2003.

I understand that all I need to do is provide the path to PRO11.MSI
when the first message appears. However, I can't find the file anywhere
on my computer. And I do not have the Microsoft Office Professional 2003
installation CD. The program came pre-installed on my computer. Nor do I
have a repair CD of any kind.

How can I fix this problem?

If it can't be fixed without the installation CD, how can I stop
Windows from trying to install these updates, without switching off
Automatic Updates? I have tried clicking "Custom installation", then
unchecking the updates, before checking "Don't notify me of these
updates again," but it doesn't work.

Help! It's driving me crazy!

I use Windows XP Pro with Service Pack 3. Microsoft Office Professional
2003 came with my PC, pre-installed, licensed and perfectly legal. I
bought the PC about 4 years ago.

I haven't played with anything at all recently. The only thing that I
have done is install and then uninstall Windows Live Messenger. Could
that have caused the problem?
 
S

Susan Ramlet

Flightless Bird
Did you delete any Office folders from your hard drive, or use a disk
cleaning utility that might have cleaned up "unused" files?

You may want to contact the company that pre-installed it, or the computer
manufacturer to get discs, since it appears that a local installation source
or other installation source is missing.

--
Susan Ramlet
--
please reply to the newsgroup so all may benefit.

"Fluoresce" <Fluoresce.45ytr8@no.email.invalid> wrote in message
news:Fluoresce.45ytr8@no.email.invalid...
>
> I've got a very annoying and frustrating problem.
>
> Every time I switch on my PC, the "Updates are Ready for Your Computer"
> icon appears in my system tray. When I click to install the updates, the
> installation starts. The problem is, during the installation of the
> first update, a message appears, saying:
>
> -"Microsoft Office Professional 2003
> The feature you are trying to use is on a network resource that is
> unavailable. Click OK to try again, or enter an alternate path to a
> folder containing the installation package 'PRO11.MSI' in the box
> below."-
>
> If I click "OK", a shorter message appears, telling me to find
> PRO11.MSI again.
>
> If I click "Cancel", the update fails.
>
> The same thing then happens with the next update, and then the next
> update, etc., until I go through all of the updates.
>
> Here are the updates that keep failing:
>
> UPDATE FOR OUTLOOK 2003 (KB943649)
> SECURITY UPDATE FOR ACCESS SNAPSHOT VIEWER 2003 (KB955439)
> SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB921598)
> OFFICE 2003 SERVICE PACK 3 (SP3)
> SECURITY UPDATE FOR MICROSOFT OFFICE POWERPOINT 2003 (KB948988)
> SECURITY UPDATE FOR OFFICE 2003 (KB945185)
> UPDATE FOR MICROSOFT OFFICE 2003 (KB978551)
> SECURITY UPDATE FOR MICROSOFT WORKS SUITE 2005 (KB943973)
> SECURITY UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB945432)
> SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB953404)
> SECURITY UPDATE FOR MICROSOFT OFFICE PUBLISHER 2003 (KB950213)
> SECURITY UPDATE FOR MICROSOFT OFFICE WORD 2003 (KB954464)
> SECURITY UPDATE FOR OFFICE 2003 (KB954478)
> SECURITY UPDATE FOR MICROSOFT OFFICE EXCEL 2003 (KB955466)
> UPDATE FOR OFFICE 2003 (KB907417)
> UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB953432)
> As you can see, they are all related to Microsoft Office Professional
> 2003.
>
> I understand that all I need to do is provide the path to PRO11.MSI
> when the first message appears. However, I can't find the file anywhere
> on my computer. And I do not have the Microsoft Office Professional 2003
> installation CD. The program came pre-installed on my computer. Nor do I
> have a repair CD of any kind.
>
> How can I fix this problem?
>
> If it can't be fixed without the installation CD, how can I stop
> Windows from trying to install these updates, without switching off
> Automatic Updates? I have tried clicking "Custom installation", then
> unchecking the updates, before checking "Don't notify me of these
> updates again," but it doesn't work.
>
> Help! It's driving me crazy!
>
> I use Windows XP Pro with Service Pack 3. Microsoft Office Professional
> 2003 came with my PC, pre-installed, licensed and perfectly legal. I
> bought the PC about 4 years ago.
>
> I haven't played with anything at all recently. The only thing that I
> have done is install and then uninstall Windows Live Messenger. Could
> that have caused the problem?
>
>
 
2

20100206

Flightless Bird
"Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...

> You may want to contact the company that pre-installed it, or the computer
> manufacturer to get discs, since it appears that a local installation
> source or other installation source is missing.

Are you serious advising the OP to contact the company that pre-installed
Office 2003? Who in their right mind would keep disks for 7 years' old
software. M$ doesn't so why should another commercial organization keep on
behalf of M$.

You are completely mad.
 
S

Susan Ramlet

Flightless Bird
20100206,

Perhaps you have a more constructive solution for the OP than to criticize
those who are trying to help.

--
Susan Ramlet
--
please reply to the newsgroup so all may benefit.

"20100206" <20100206@discussions.microsoft.com> wrote in message
news:uMmcON0pKHA.5328@TK2MSFTNGP04.phx.gbl...
>
> "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
> news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...
>
>> You may want to contact the company that pre-installed it, or the
>> computer manufacturer to get discs, since it appears that a local
>> installation source or other installation source is missing.
>
> Are you serious advising the OP to contact the company that pre-installed
> Office 2003? Who in their right mind would keep disks for 7 years' old
> software. M$ doesn't so why should another commercial organization keep
> on behalf of M$.
>
> You are completely mad.
>
>
>
>
 
D

DL

Flightless Bird
never mind him hes a troll, who keeps amending his handle

"Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
news:-OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl...
> 20100206,
>
> Perhaps you have a more constructive solution for the OP than to criticize
> those who are trying to help.
>
> --
> Susan Ramlet
> --
> please reply to the newsgroup so all may benefit.
>
> "20100206" <20100206@discussions.microsoft.com> wrote in message
> news:uMmcON0pKHA.5328@TK2MSFTNGP04.phx.gbl...
>>
>> "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
>> news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...
>>
>>> You may want to contact the company that pre-installed it, or the
>>> computer manufacturer to get discs, since it appears that a local
>>> installation source or other installation source is missing.
>>
>> Are you serious advising the OP to contact the company that pre-installed
>> Office 2003? Who in their right mind would keep disks for 7 years' old
>> software. M$ doesn't so why should another commercial organization keep
>> on behalf of M$.
>>
>> You are completely mad.
>>
>>
>>
>>
 
S

Steve Rindsberg

Flightless Bird
In article <OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl>, Susan Ramlet wrote:
> 20100206,
>
> Perhaps you have a more constructive solution for the OP than to criticize
> those who are trying to help.

Even if the troll looks at you with big eyes and pleads hunger, it's best for
the rest if you don't offer TrollChow. ;-)
 
2

20100206

Flightless Bird
I do but the idiots like you keeps deleting my messages because they contain
correct, workable solutions. You are a professional c**k s**ker. I know my
messages are getting at you nutters when they are being deleted otherwise
there is no fun of being here.

Go and get some more d i c k s to play with. Once you have read this, go
and get it deleted so that I know you have read it.

Good bye.


"Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
news:-OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl...
> 20100206,
>
> Perhaps you have a more constructive solution for the OP than to criticize
> those who are trying to help.
>
> --
> Susan Ramlet
> --
> please reply to the newsgroup so all may benefit.
>
> "20100206" <20100206@discussions.microsoft.com> wrote in message
> news:uMmcON0pKHA.5328@TK2MSFTNGP04.phx.gbl...
>>
>> "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
>> news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...
>>
>>> You may want to contact the company that pre-installed it, or the
>>> computer manufacturer to get discs, since it appears that a local
>>> installation source or other installation source is missing.
>>
>> Are you serious advising the OP to contact the company that pre-installed
>> Office 2003? Who in their right mind would keep disks for 7 years' old
>> software. M$ doesn't so why should another commercial organization keep
>> on behalf of M$.
>>
>> You are completely mad.
>>
>>
>>
>>
 
S

Susan Ramlet

Flightless Bird
Oh, I could offer "chow" if I chose...

"Oh, I'll take the high road, and I'll take the high road, and I'll plonk
the poster afore ye!"

:)

--
Susan Ramlet
--
please reply to the newsgroup so all may benefit.

"Steve Rindsberg" <abuse@localhost.com> wrote in message
news:vA.00005717.22963c82@localhost.com...
> In article <OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl>, Susan Ramlet wrote:
>> 20100206,
>>
>> Perhaps you have a more constructive solution for the OP than to
>> criticize
>> those who are trying to help.
>
> Even if the troll looks at you with big eyes and pleads hunger, it's best
> for
> the rest if you don't offer TrollChow. ;-)
>
>
>
>
>
 
S

Steve Rindsberg

Flightless Bird
> "Oh, I'll take the high road, and I'll take the high road, and I'll plonk
> the poster afore ye!"

Race ya to the plonkbucket!
 
F

Fluoresce

Flightless Bird
Erm . . . Thanks, guys. I think. :confused:

When I logged in and saw nine responses, I thought that a solution to
my problem was at hand. Instead, I got an argument. :D

Susan Ramlet;1175596 Wrote:
> Did you delete any Office folders from your hard drive, or use a disk
> cleaning utility that might have cleaned up "unused" files?

No. However, I did recently install Windows Messenger. I didn't like
it, so I uninstalled it. That's approximately when this problem
started.

I just tried to completely uninstall Office, because this problem's
annoying me. But guess what happened? My computer asked me for
PRO11.MSI again! It seems that I can't even uninstall Office without
this stupid file. :rolleyes:

I have contacted the guy who built the PC for me. He's a computer
technician. I'm going to have him bring the CD to my home. Either that
or I'm going to conduct a complete reinstallation of my operating
system. My computer needs it; it's getting really slow.

Thanks for the help. ;)
 
S

Susan Ramlet

Flightless Bird
Make sure that "the guy" has given you a valid license, and you should
probably have the CD yourself if you own the software license.


--
Susan Ramlet
--
please reply to the newsgroup so all may benefit.

"Fluoresce" <Fluoresce.4629vh@no.email.invalid> wrote in message
news:Fluoresce.4629vh@no.email.invalid...
>
> Erm . . . Thanks, guys. I think. :confused:
>
> When I logged in and saw nine responses, I thought that a solution to
> my problem was at hand. Instead, I got an argument. :D
>
> Susan Ramlet;1175596 Wrote:
>> Did you delete any Office folders from your hard drive, or use a disk
>> cleaning utility that might have cleaned up "unused" files?
>
> No. However, I did recently install Windows Messenger. I didn't like
> it, so I uninstalled it. That's approximately when this problem
> started.
>
> I just tried to completely uninstall Office, because this problem's
> annoying me. But guess what happened? My computer asked me for
> PRO11.MSI again! It seems that I can't even uninstall Office without
> this stupid file. :rolleyes:
>
> I have contacted the guy who built the PC for me. He's a computer
> technician. I'm going to have him bring the CD to my home. Either that
> or I'm going to conduct a complete reinstallation of my operating
> system. My computer needs it; it's getting really slow.
>
> Thanks for the help. ;)
>
>
 
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