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Office Professional 2003 Updates Keep Failing

Discussion in 'Microsoft Office' started by Fluoresce, Feb 6, 2010.

  1. Fluoresce

    Fluoresce Flightless Bird

    I've got a very annoying and frustrating problem.

    Every time I switch on my PC, the "Updates are Ready for Your Computer"
    icon appears in my system tray. When I click to install the updates, the
    installation starts. The problem is, during the installation of the
    first update, a message appears, saying:

    -"Microsoft Office Professional 2003
    The feature you are trying to use is on a network resource that is
    unavailable. Click OK to try again, or enter an alternate path to a
    folder containing the installation package 'PRO11.MSI' in the box
    below."-

    If I click "OK", a shorter message appears, telling me to find
    PRO11.MSI again.

    If I click "Cancel", the update fails.

    The same thing then happens with the next update, and then the next
    update, etc., until I go through all of the updates.

    Here are the updates that keep failing:

    UPDATE FOR OUTLOOK 2003 (KB943649)
    SECURITY UPDATE FOR ACCESS SNAPSHOT VIEWER 2003 (KB955439)
    SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB921598)
    OFFICE 2003 SERVICE PACK 3 (SP3)
    SECURITY UPDATE FOR MICROSOFT OFFICE POWERPOINT 2003 (KB948988)
    SECURITY UPDATE FOR OFFICE 2003 (KB945185)
    UPDATE FOR MICROSOFT OFFICE 2003 (KB978551)
    SECURITY UPDATE FOR MICROSOFT WORKS SUITE 2005 (KB943973)
    SECURITY UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB945432)
    SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB953404)
    SECURITY UPDATE FOR MICROSOFT OFFICE PUBLISHER 2003 (KB950213)
    SECURITY UPDATE FOR MICROSOFT OFFICE WORD 2003 (KB954464)
    SECURITY UPDATE FOR OFFICE 2003 (KB954478)
    SECURITY UPDATE FOR MICROSOFT OFFICE EXCEL 2003 (KB955466)
    UPDATE FOR OFFICE 2003 (KB907417)
    UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB953432)
    As you can see, they are all related to Microsoft Office Professional
    2003.

    I understand that all I need to do is provide the path to PRO11.MSI
    when the first message appears. However, I can't find the file anywhere
    on my computer. And I do not have the Microsoft Office Professional 2003
    installation CD. The program came pre-installed on my computer. Nor do I
    have a repair CD of any kind.

    How can I fix this problem?

    If it can't be fixed without the installation CD, how can I stop
    Windows from trying to install these updates, without switching off
    Automatic Updates? I have tried clicking "Custom installation", then
    unchecking the updates, before checking "Don't notify me of these
    updates again," but it doesn't work.

    Help! It's driving me crazy!

    I use Windows XP Pro with Service Pack 3. Microsoft Office Professional
    2003 came with my PC, pre-installed, licensed and perfectly legal. I
    bought the PC about 4 years ago.

    I haven't played with anything at all recently. The only thing that I
    have done is install and then uninstall Windows Live Messenger. Could
    that have caused the problem?
     
  2. Susan Ramlet

    Susan Ramlet Flightless Bird

    Did you delete any Office folders from your hard drive, or use a disk
    cleaning utility that might have cleaned up "unused" files?

    You may want to contact the company that pre-installed it, or the computer
    manufacturer to get discs, since it appears that a local installation source
    or other installation source is missing.

    --
    Susan Ramlet
    --
    please reply to the newsgroup so all may benefit.

    "Fluoresce" <Fluoresce.45ytr8@no.email.invalid> wrote in message
    news:Fluoresce.45ytr8@no.email.invalid...
    >
    > I've got a very annoying and frustrating problem.
    >
    > Every time I switch on my PC, the "Updates are Ready for Your Computer"
    > icon appears in my system tray. When I click to install the updates, the
    > installation starts. The problem is, during the installation of the
    > first update, a message appears, saying:
    >
    > -"Microsoft Office Professional 2003
    > The feature you are trying to use is on a network resource that is
    > unavailable. Click OK to try again, or enter an alternate path to a
    > folder containing the installation package 'PRO11.MSI' in the box
    > below."-
    >
    > If I click "OK", a shorter message appears, telling me to find
    > PRO11.MSI again.
    >
    > If I click "Cancel", the update fails.
    >
    > The same thing then happens with the next update, and then the next
    > update, etc., until I go through all of the updates.
    >
    > Here are the updates that keep failing:
    >
    > UPDATE FOR OUTLOOK 2003 (KB943649)
    > SECURITY UPDATE FOR ACCESS SNAPSHOT VIEWER 2003 (KB955439)
    > SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB921598)
    > OFFICE 2003 SERVICE PACK 3 (SP3)
    > SECURITY UPDATE FOR MICROSOFT OFFICE POWERPOINT 2003 (KB948988)
    > SECURITY UPDATE FOR OFFICE 2003 (KB945185)
    > UPDATE FOR MICROSOFT OFFICE 2003 (KB978551)
    > SECURITY UPDATE FOR MICROSOFT WORKS SUITE 2005 (KB943973)
    > SECURITY UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB945432)
    > SECURITY UPDATE FOR MICROSOFT OFFICE 2003 (KB953404)
    > SECURITY UPDATE FOR MICROSOFT OFFICE PUBLISHER 2003 (KB950213)
    > SECURITY UPDATE FOR MICROSOFT OFFICE WORD 2003 (KB954464)
    > SECURITY UPDATE FOR OFFICE 2003 (KB954478)
    > SECURITY UPDATE FOR MICROSOFT OFFICE EXCEL 2003 (KB955466)
    > UPDATE FOR OFFICE 2003 (KB907417)
    > UPDATE FOR MICROSOFT OFFICE OUTLOOK 2003 (KB953432)
    > As you can see, they are all related to Microsoft Office Professional
    > 2003.
    >
    > I understand that all I need to do is provide the path to PRO11.MSI
    > when the first message appears. However, I can't find the file anywhere
    > on my computer. And I do not have the Microsoft Office Professional 2003
    > installation CD. The program came pre-installed on my computer. Nor do I
    > have a repair CD of any kind.
    >
    > How can I fix this problem?
    >
    > If it can't be fixed without the installation CD, how can I stop
    > Windows from trying to install these updates, without switching off
    > Automatic Updates? I have tried clicking "Custom installation", then
    > unchecking the updates, before checking "Don't notify me of these
    > updates again," but it doesn't work.
    >
    > Help! It's driving me crazy!
    >
    > I use Windows XP Pro with Service Pack 3. Microsoft Office Professional
    > 2003 came with my PC, pre-installed, licensed and perfectly legal. I
    > bought the PC about 4 years ago.
    >
    > I haven't played with anything at all recently. The only thing that I
    > have done is install and then uninstall Windows Live Messenger. Could
    > that have caused the problem?
    >
    >
     
  3. 20100206

    20100206 Flightless Bird

    "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...

    > You may want to contact the company that pre-installed it, or the computer
    > manufacturer to get discs, since it appears that a local installation
    > source or other installation source is missing.


    Are you serious advising the OP to contact the company that pre-installed
    Office 2003? Who in their right mind would keep disks for 7 years' old
    software. M$ doesn't so why should another commercial organization keep on
    behalf of M$.

    You are completely mad.
     
  4. Susan Ramlet

    Susan Ramlet Flightless Bird

    20100206,

    Perhaps you have a more constructive solution for the OP than to criticize
    those who are trying to help.

    --
    Susan Ramlet
    --
    please reply to the newsgroup so all may benefit.

    "20100206" <20100206@discussions.microsoft.com> wrote in message
    news:uMmcON0pKHA.5328@TK2MSFTNGP04.phx.gbl...
    >
    > "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    > news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...
    >
    >> You may want to contact the company that pre-installed it, or the
    >> computer manufacturer to get discs, since it appears that a local
    >> installation source or other installation source is missing.

    >
    > Are you serious advising the OP to contact the company that pre-installed
    > Office 2003? Who in their right mind would keep disks for 7 years' old
    > software. M$ doesn't so why should another commercial organization keep
    > on behalf of M$.
    >
    > You are completely mad.
    >
    >
    >
    >
     
  5. DL

    DL Flightless Bird

    never mind him hes a troll, who keeps amending his handle

    "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    news:-OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl...
    > 20100206,
    >
    > Perhaps you have a more constructive solution for the OP than to criticize
    > those who are trying to help.
    >
    > --
    > Susan Ramlet
    > --
    > please reply to the newsgroup so all may benefit.
    >
    > "20100206" <20100206@discussions.microsoft.com> wrote in message
    > news:uMmcON0pKHA.5328@TK2MSFTNGP04.phx.gbl...
    >>
    >> "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    >> news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...
    >>
    >>> You may want to contact the company that pre-installed it, or the
    >>> computer manufacturer to get discs, since it appears that a local
    >>> installation source or other installation source is missing.

    >>
    >> Are you serious advising the OP to contact the company that pre-installed
    >> Office 2003? Who in their right mind would keep disks for 7 years' old
    >> software. M$ doesn't so why should another commercial organization keep
    >> on behalf of M$.
    >>
    >> You are completely mad.
    >>
    >>
    >>
    >>
     
  6. Steve Rindsberg

    Steve Rindsberg Flightless Bird

    In article <OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl>, Susan Ramlet wrote:
    > 20100206,
    >
    > Perhaps you have a more constructive solution for the OP than to criticize
    > those who are trying to help.


    Even if the troll looks at you with big eyes and pleads hunger, it's best for
    the rest if you don't offer TrollChow. ;-)
     
  7. 20100206

    20100206 Flightless Bird

    I do but the idiots like you keeps deleting my messages because they contain
    correct, workable solutions. You are a professional c**k s**ker. I know my
    messages are getting at you nutters when they are being deleted otherwise
    there is no fun of being here.

    Go and get some more d i c k s to play with. Once you have read this, go
    and get it deleted so that I know you have read it.

    Good bye.


    "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    news:-OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl...
    > 20100206,
    >
    > Perhaps you have a more constructive solution for the OP than to criticize
    > those who are trying to help.
    >
    > --
    > Susan Ramlet
    > --
    > please reply to the newsgroup so all may benefit.
    >
    > "20100206" <20100206@discussions.microsoft.com> wrote in message
    > news:uMmcON0pKHA.5328@TK2MSFTNGP04.phx.gbl...
    >>
    >> "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    >> news:8EFC35E5-6EBC-485C-9A6D-8005F4BDA0BC@microsoft.com...
    >>
    >>> You may want to contact the company that pre-installed it, or the
    >>> computer manufacturer to get discs, since it appears that a local
    >>> installation source or other installation source is missing.

    >>
    >> Are you serious advising the OP to contact the company that pre-installed
    >> Office 2003? Who in their right mind would keep disks for 7 years' old
    >> software. M$ doesn't so why should another commercial organization keep
    >> on behalf of M$.
    >>
    >> You are completely mad.
    >>
    >>
    >>
    >>
     
  8. Susan Ramlet

    Susan Ramlet Flightless Bird

    Oh, I could offer "chow" if I chose...

    "Oh, I'll take the high road, and I'll take the high road, and I'll plonk
    the poster afore ye!"

    :)

    --
    Susan Ramlet
    --
    please reply to the newsgroup so all may benefit.

    "Steve Rindsberg" <abuse@localhost.com> wrote in message
    news:vA.00005717.22963c82@localhost.com...
    > In article <OxZRfO0pKHA.4336@TK2MSFTNGP02.phx.gbl>, Susan Ramlet wrote:
    >> 20100206,
    >>
    >> Perhaps you have a more constructive solution for the OP than to
    >> criticize
    >> those who are trying to help.

    >
    > Even if the troll looks at you with big eyes and pleads hunger, it's best
    > for
    > the rest if you don't offer TrollChow. ;-)
    >
    >
    >
    >
    >
     
  9. Steve Rindsberg

    Steve Rindsberg Flightless Bird

    > "Oh, I'll take the high road, and I'll take the high road, and I'll plonk
    > the poster afore ye!"


    Race ya to the plonkbucket!
     
  10. Fluoresce

    Fluoresce Flightless Bird

    Erm . . . Thanks, guys. I think. :confused:

    When I logged in and saw nine responses, I thought that a solution to
    my problem was at hand. Instead, I got an argument. :D

    Susan Ramlet;1175596 Wrote:
    > Did you delete any Office folders from your hard drive, or use a disk
    > cleaning utility that might have cleaned up "unused" files?


    No. However, I did recently install Windows Messenger. I didn't like
    it, so I uninstalled it. That's approximately when this problem
    started.

    I just tried to completely uninstall Office, because this problem's
    annoying me. But guess what happened? My computer asked me for
    PRO11.MSI again! It seems that I can't even uninstall Office without
    this stupid file. :rolleyes:

    I have contacted the guy who built the PC for me. He's a computer
    technician. I'm going to have him bring the CD to my home. Either that
    or I'm going to conduct a complete reinstallation of my operating
    system. My computer needs it; it's getting really slow.

    Thanks for the help. ;)
     
  11. Susan Ramlet

    Susan Ramlet Flightless Bird

    Make sure that "the guy" has given you a valid license, and you should
    probably have the CD yourself if you own the software license.


    --
    Susan Ramlet
    --
    please reply to the newsgroup so all may benefit.

    "Fluoresce" <Fluoresce.4629vh@no.email.invalid> wrote in message
    news:Fluoresce.4629vh@no.email.invalid...
    >
    > Erm . . . Thanks, guys. I think. :confused:
    >
    > When I logged in and saw nine responses, I thought that a solution to
    > my problem was at hand. Instead, I got an argument. :D
    >
    > Susan Ramlet;1175596 Wrote:
    >> Did you delete any Office folders from your hard drive, or use a disk
    >> cleaning utility that might have cleaned up "unused" files?

    >
    > No. However, I did recently install Windows Messenger. I didn't like
    > it, so I uninstalled it. That's approximately when this problem
    > started.
    >
    > I just tried to completely uninstall Office, because this problem's
    > annoying me. But guess what happened? My computer asked me for
    > PRO11.MSI again! It seems that I can't even uninstall Office without
    > this stupid file. :rolleyes:
    >
    > I have contacted the guy who built the PC for me. He's a computer
    > technician. I'm going to have him bring the CD to my home. Either that
    > or I'm going to conduct a complete reinstallation of my operating
    > system. My computer needs it; it's getting really slow.
    >
    > Thanks for the help. ;)
    >
    >
     

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