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Office 2010 KMS service error

Discussion in 'Microsoft Office' started by Russell Reid, Apr 27, 2010.

  1. Russell Reid

    Russell Reid Flightless Bird

    We are an SA and Volume license holder and have just downloaded our Office
    2010 software. I am trying to install the KMS key on our KMS host and am
    getting an error when trying to run the KeyManagmentServiceHost.exe file.
    The error is 'Unsupported Operating System'. Our KMS host is a Server 2008
    R2 64 bit machine. And the KMS service is activated on it because it has
    activated all of our Server 2008 and Windows 7 clients. I tried to manually
    install the kms key for Office but it returns the error that the KMS key is
    not valid. I assume that this is because the Server 2008 R2 KMS service does
    not yet recognized Office KMS keys, which is what I assume the
    KeyManagementServiceHost.exe file is supposed to resolve. Do any of the MVPs
    have any suggestions? I have not found a 64bit version of the exe file on
    our Volume licensing site. Just the 32 bit version.
    --
    Russell Reid
     
  2. Peter Foldes

    Peter Foldes Flightless Bird

    Russel

    Here you will find the Phone numbers and email addresses as to where and whom to
    contact about Office Enterprise and your issue.
    Scroll down to the bottom of page to North America
    https://licensing.microsoft.com/eLicense/L1033/overview.asp



    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    http://www.microsoft.com/protect

    "Russell Reid" <RussellReid@discussions.microsoft.com> wrote in message
    news:F6E0AE31-FD99-468C-971F-C28BBC408669@microsoft.com...
    > We are an SA and Volume license holder and have just downloaded our Office
    > 2010 software. I am trying to install the KMS key on our KMS host and am
    > getting an error when trying to run the KeyManagmentServiceHost.exe file.
    > The error is 'Unsupported Operating System'. Our KMS host is a Server 2008
    > R2 64 bit machine. And the KMS service is activated on it because it has
    > activated all of our Server 2008 and Windows 7 clients. I tried to manually
    > install the kms key for Office but it returns the error that the KMS key is
    > not valid. I assume that this is because the Server 2008 R2 KMS service does
    > not yet recognized Office KMS keys, which is what I assume the
    > KeyManagementServiceHost.exe file is supposed to resolve. Do any of the MVPs
    > have any suggestions? I have not found a 64bit version of the exe file on
    > our Volume licensing site. Just the 32 bit version.
    > --
    > Russell Reid
     

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