I think you need to contact your company's IT folks/server administrator
about this. As to Microsoft Office Diagnostics, its part of Office and
you'll find it in <application name> Options, Resources, or in Programs,
Microsoft Office, Microsoft Office Tools, on the Start menu.
Gulliver Foyle wrote:
> {I may be honing in on something here.} When I save and open it works fine.
> When I e-mail myself an attachment through a regular web outfit (att.net), it
> works fine. When I (or anyone else) e-mails an attachment through my
> company's server, it won't open or extract properly. Could there be some
> kind of encryption in my company's servers that somehow affects the
> attachment?
>
> Also, I don't know what Microsoft Diagnostics is.
>
> Thanks for your patience with this.
>
> "Bob I" wrote:
>
>
>>have you run Microsoft Office Diagnostics yet? Also if you save the file
>>and then open them from within Word or Powerpoint they work correctly,
>>and also try Save and then double click to open.
>>
>>Gulliver Foyle wrote:
>>
>>>Mary Sauer: The compatibility pack says it's for Office Versions prior to
>>>2007. I have 2007.
>>>
>>>Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
>>>won't open correctly zip docx and pptx.
>>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>Are you sure Office 2007 is installed and activated?
>>>>
>>>>Gulliver Foyle wrote:
>>>>
>>>>
>>>>
>>>>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
>>>>>people send me files in docx and pptx, they won't open. They are shown as
>>>>>zip files and when I try to open or extract, I just get file folders.
>>>>>
>>>>>How can I get them open?
>>>>>
>>>>>Thanks,
>>>>>
>>>>>G. F.
>>>>
>>>>.
>>>>
>>
>>.
>>