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Office 2007 won't open docx and pptx

Discussion in 'Microsoft Office' started by Gulliver Foyle, Feb 20, 2010.

  1. Gulliver Foyle

    Gulliver Foyle Flightless Bird

    I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    people send me files in docx and pptx, they won't open. They are shown as
    zip files and when I try to open or extract, I just get file folders.

    How can I get them open?

    Thanks,

    G. F.
     
  2. Mary Sauer

    Mary Sauer Flightless Bird

    Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File
    Formats
    http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

    --
    Mary Sauer
    http://msauer.mvps.org/

    "Gulliver Foyle" <GulliverFoyle@discussions.microsoft.com> wrote in message
    news:B89ADC6E-9C8F-4747-A54F-7B73C98A1CBC@microsoft.com...
    >I have a new Dell XPS Studio 13, that came with Microsoft Office 2007.
    >When
    > people send me files in docx and pptx, they won't open. They are shown as
    > zip files and when I try to open or extract, I just get file folders.
    >
    > How can I get them open?
    >
    > Thanks,
    >
    > G. F.
     
  3. Bob I

    Bob I Flightless Bird

    Are you sure Office 2007 is installed and activated?

    Gulliver Foyle wrote:

    > I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    > people send me files in docx and pptx, they won't open. They are shown as
    > zip files and when I try to open or extract, I just get file folders.
    >
    > How can I get them open?
    >
    > Thanks,
    >
    > G. F.
     
  4. Gulliver Foyle

    Gulliver Foyle Flightless Bird

    Mary Sauer: The compatibility pack says it's for Office Versions prior to
    2007. I have 2007.

    Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
    won't open correctly zip docx and pptx.

    "Bob I" wrote:

    > Are you sure Office 2007 is installed and activated?
    >
    > Gulliver Foyle wrote:
    >
    > > I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    > > people send me files in docx and pptx, they won't open. They are shown as
    > > zip files and when I try to open or extract, I just get file folders.
    > >
    > > How can I get them open?
    > >
    > > Thanks,
    > >
    > > G. F.

    >
    > .
    >
     
  5. Bob I

    Bob I Flightless Bird

    have you run Microsoft Office Diagnostics yet? Also if you save the file
    and then open them from within Word or Powerpoint they work correctly,
    and also try Save and then double click to open.

    Gulliver Foyle wrote:
    > Mary Sauer: The compatibility pack says it's for Office Versions prior to
    > 2007. I have 2007.
    >
    > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
    > won't open correctly zip docx and pptx.
    >
    > "Bob I" wrote:
    >
    >
    >>Are you sure Office 2007 is installed and activated?
    >>
    >>Gulliver Foyle wrote:
    >>
    >>
    >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    >>>people send me files in docx and pptx, they won't open. They are shown as
    >>>zip files and when I try to open or extract, I just get file folders.
    >>>
    >>>How can I get them open?
    >>>
    >>>Thanks,
    >>>
    >>>G. F.

    >>
    >>.
    >>
     
  6. Gulliver Foyle

    Gulliver Foyle Flightless Bird

    {I may be honing in on something here.} When I save and open it works fine.
    When I e-mail myself an attachment through a regular web outfit (att.net), it
    works fine. When I (or anyone else) e-mails an attachment through my
    company's server, it won't open or extract properly. Could there be some
    kind of encryption in my company's servers that somehow affects the
    attachment?

    Also, I don't know what Microsoft Diagnostics is.

    Thanks for your patience with this.

    "Bob I" wrote:

    > have you run Microsoft Office Diagnostics yet? Also if you save the file
    > and then open them from within Word or Powerpoint they work correctly,
    > and also try Save and then double click to open.
    >
    > Gulliver Foyle wrote:
    > > Mary Sauer: The compatibility pack says it's for Office Versions prior to
    > > 2007. I have 2007.
    > >
    > > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
    > > won't open correctly zip docx and pptx.
    > >
    > > "Bob I" wrote:
    > >
    > >
    > >>Are you sure Office 2007 is installed and activated?
    > >>
    > >>Gulliver Foyle wrote:
    > >>
    > >>
    > >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    > >>>people send me files in docx and pptx, they won't open. They are shown as
    > >>>zip files and when I try to open or extract, I just get file folders.
    > >>>
    > >>>How can I get them open?
    > >>>
    > >>>Thanks,
    > >>>
    > >>>G. F.
    > >>
    > >>.
    > >>

    >
    > .
    >
     
  7. Bob I

    Bob I Flightless Bird

    I think you need to contact your company's IT folks/server administrator
    about this. As to Microsoft Office Diagnostics, its part of Office and
    you'll find it in <application name> Options, Resources, or in Programs,
    Microsoft Office, Microsoft Office Tools, on the Start menu.

    Gulliver Foyle wrote:

    > {I may be honing in on something here.} When I save and open it works fine.
    > When I e-mail myself an attachment through a regular web outfit (att.net), it
    > works fine. When I (or anyone else) e-mails an attachment through my
    > company's server, it won't open or extract properly. Could there be some
    > kind of encryption in my company's servers that somehow affects the
    > attachment?
    >
    > Also, I don't know what Microsoft Diagnostics is.
    >
    > Thanks for your patience with this.
    >
    > "Bob I" wrote:
    >
    >
    >>have you run Microsoft Office Diagnostics yet? Also if you save the file
    >>and then open them from within Word or Powerpoint they work correctly,
    >>and also try Save and then double click to open.
    >>
    >>Gulliver Foyle wrote:
    >>
    >>>Mary Sauer: The compatibility pack says it's for Office Versions prior to
    >>>2007. I have 2007.
    >>>
    >>>Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
    >>>won't open correctly zip docx and pptx.
    >>>
    >>>"Bob I" wrote:
    >>>
    >>>
    >>>
    >>>>Are you sure Office 2007 is installed and activated?
    >>>>
    >>>>Gulliver Foyle wrote:
    >>>>
    >>>>
    >>>>
    >>>>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    >>>>>people send me files in docx and pptx, they won't open. They are shown as
    >>>>>zip files and when I try to open or extract, I just get file folders.
    >>>>>
    >>>>>How can I get them open?
    >>>>>
    >>>>>Thanks,
    >>>>>
    >>>>>G. F.
    >>>>
    >>>>.
    >>>>

    >>
    >>.
    >>
     
  8. Steve Rindsberg

    Steve Rindsberg Flightless Bird

    In article <5A5304C4-1C0F-42BA-BCAE-FEDA07567E22@microsoft.com>, Gulliver Foyle
    wrote:
    > {I may be honing in on something here.} When I save and open it works fine.
    > When I e-mail myself an attachment through a regular web outfit (att.net), it
    > works fine. When I (or anyone else) e-mails an attachment through my
    > company's server, it won't open or extract properly. Could there be some
    > kind of encryption in my company's servers that somehow affects the
    > attachment?


    For starters, a workaround: rename the files to change their extension from .ZIP to
    .PPTX, .DOCX or whatever. They should then open w/o problems.

    Then have a look here:

    Office files don't download correctly from a Web Server; saved as zip files instead
    http://www.pptfaq.com/FAQ00911.htm

    You'll probably have to get your server's admin to read it in order to do any good.


    >
    > Also, I don't know what Microsoft Diagnostics is.
    >
    > Thanks for your patience with this.
    >
    > "Bob I" wrote:
    >
    > > have you run Microsoft Office Diagnostics yet? Also if you save the file
    > > and then open them from within Word or Powerpoint they work correctly,
    > > and also try Save and then double click to open.
    > >
    > > Gulliver Foyle wrote:
    > > > Mary Sauer: The compatibility pack says it's for Office Versions prior to
    > > > 2007. I have 2007.
    > > >
    > > > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
    > > > won't open correctly zip docx and pptx.
    > > >
    > > > "Bob I" wrote:
    > > >
    > > >
    > > >>Are you sure Office 2007 is installed and activated?
    > > >>
    > > >>Gulliver Foyle wrote:
    > > >>
    > > >>
    > > >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
    > > >>>people send me files in docx and pptx, they won't open. They are shown as
    > > >>>zip files and when I try to open or extract, I just get file folders.
    > > >>>
    > > >>>How can I get them open?
    > > >>>
    > > >>>Thanks,
    > > >>>
    > > >>>G. F.
    > > >>
    > > >>.
    > > >>

    > >
    > > .
    > >
     
  9. jaf123

    jaf123 Flightless Bird

    I am seeing this happen among Office 2008 fr the Mac when files are
    sent as e-mail attachments to Windows PC Office 2003/2007 users. The
    'x' is dropped off the file name suffix, .docx becomes .doc (though
    it's really not a .doc format) and .xlsx becomes .xls (though not .xls
    format), can't read (or convert) the files. It would be helpful to
    have a solid test strategy for eliminating or verifying the mail
    server involved either is or is not responsible.
     

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