I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
people send me files in docx and pptx, they won't open. They are shown as
zip files and when I try to open or extract, I just get file folders.

How can I get them open?

Thanks,

G. F.

 

Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File
Formats
http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

--
Mary Sauer
http://msauer.mvps.org/

"Gulliver Foyle" <GulliverFoyle@discussions.microsoft.com> wrote in message
news:B89ADC6E-9C8F-4747-A54F-7B73C98A1CBC@microsoft.com...
>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007.
>When
> people send me files in docx and pptx, they won't open. They are shown as
> zip files and when I try to open or extract, I just get file folders.
>
> How can I get them open?
>
> Thanks,
>
> G. F.

 

Are you sure Office 2007 is installed and activated?

Gulliver Foyle wrote:

> I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
> people send me files in docx and pptx, they won't open. They are shown as
> zip files and when I try to open or extract, I just get file folders.
>
> How can I get them open?
>
> Thanks,
>
> G. F.

 

Mary Sauer: The compatibility pack says it's for Office Versions prior to
2007. I have 2007.

Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
won't open correctly zip docx and pptx.

"Bob I" wrote:

> Are you sure Office 2007 is installed and activated?
>
> Gulliver Foyle wrote:
>
> > I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
> > people send me files in docx and pptx, they won't open. They are shown as
> > zip files and when I try to open or extract, I just get file folders.
> >
> > How can I get them open?
> >
> > Thanks,
> >
> > G. F.
>
> .
>

 

have you run Microsoft Office Diagnostics yet? Also if you save the file
and then open them from within Word or Powerpoint they work correctly,
and also try Save and then double click to open.

Gulliver Foyle wrote:
> Mary Sauer: The compatibility pack says it's for Office Versions prior to
> 2007. I have 2007.
>
> Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
> won't open correctly zip docx and pptx.
>
> "Bob I" wrote:
>
>
>>Are you sure Office 2007 is installed and activated?
>>
>>Gulliver Foyle wrote:
>>
>>
>>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
>>>people send me files in docx and pptx, they won't open. They are shown as
>>>zip files and when I try to open or extract, I just get file folders.
>>>
>>>How can I get them open?
>>>
>>>Thanks,
>>>
>>>G. F.
>>
>>.
>>

 

{I may be honing in on something here.} When I save and open it works fine.
When I e-mail myself an attachment through a regular web outfit (att.net), it
works fine. When I (or anyone else) e-mails an attachment through my
company's server, it won't open or extract properly. Could there be some
kind of encryption in my company's servers that somehow affects the
attachment?

Also, I don't know what Microsoft Diagnostics is.

Thanks for your patience with this.

"Bob I" wrote:

> have you run Microsoft Office Diagnostics yet? Also if you save the file
> and then open them from within Word or Powerpoint they work correctly,
> and also try Save and then double click to open.
>
> Gulliver Foyle wrote:
> > Mary Sauer: The compatibility pack says it's for Office Versions prior to
> > 2007. I have 2007.
> >
> > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
> > won't open correctly zip docx and pptx.
> >
> > "Bob I" wrote:
> >
> >
> >>Are you sure Office 2007 is installed and activated?
> >>
> >>Gulliver Foyle wrote:
> >>
> >>
> >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
> >>>people send me files in docx and pptx, they won't open. They are shown as
> >>>zip files and when I try to open or extract, I just get file folders.
> >>>
> >>>How can I get them open?
> >>>
> >>>Thanks,
> >>>
> >>>G. F.
> >>
> >>.
> >>
>
> .
>

 

I think you need to contact your company's IT folks/server administrator
about this. As to Microsoft Office Diagnostics, its part of Office and
you'll find it in <application name> Options, Resources, or in Programs,
Microsoft Office, Microsoft Office Tools, on the Start menu.

Gulliver Foyle wrote:

> {I may be honing in on something here.} When I save and open it works fine.
> When I e-mail myself an attachment through a regular web outfit (att.net), it
> works fine. When I (or anyone else) e-mails an attachment through my
> company's server, it won't open or extract properly. Could there be some
> kind of encryption in my company's servers that somehow affects the
> attachment?
>
> Also, I don't know what Microsoft Diagnostics is.
>
> Thanks for your patience with this.
>
> "Bob I" wrote:
>
>
>>have you run Microsoft Office Diagnostics yet? Also if you save the file
>>and then open them from within Word or Powerpoint they work correctly,
>>and also try Save and then double click to open.
>>
>>Gulliver Foyle wrote:
>>
>>>Mary Sauer: The compatibility pack says it's for Office Versions prior to
>>>2007. I have 2007.
>>>
>>>Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
>>>won't open correctly zip docx and pptx.
>>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>Are you sure Office 2007 is installed and activated?
>>>>
>>>>Gulliver Foyle wrote:
>>>>
>>>>
>>>>
>>>>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
>>>>>people send me files in docx and pptx, they won't open. They are shown as
>>>>>zip files and when I try to open or extract, I just get file folders.
>>>>>
>>>>>How can I get them open?
>>>>>
>>>>>Thanks,
>>>>>
>>>>>G. F.
>>>>
>>>>.
>>>>
>>
>>.
>>

 

In article <5A5304C4-1C0F-42BA-BCAE-FEDA07567E22@microsoft.com>, Gulliver Foyle
wrote:
> {I may be honing in on something here.} When I save and open it works fine.
> When I e-mail myself an attachment through a regular web outfit (att.net), it
> works fine. When I (or anyone else) e-mails an attachment through my
> company's server, it won't open or extract properly. Could there be some
> kind of encryption in my company's servers that somehow affects the
> attachment?

For starters, a workaround: rename the files to change their extension from .ZIP to
.PPTX, .DOCX or whatever. They should then open w/o problems.

Then have a look here:

Office files don't download correctly from a Web Server; saved as zip files instead
http://www.pptfaq.com/FAQ00911.htm

You'll probably have to get your server's admin to read it in order to do any good.


>
> Also, I don't know what Microsoft Diagnostics is.
>
> Thanks for your patience with this.
>
> "Bob I" wrote:
>
> > have you run Microsoft Office Diagnostics yet? Also if you save the file
> > and then open them from within Word or Powerpoint they work correctly,
> > and also try Save and then double click to open.
> >
> > Gulliver Foyle wrote:
> > > Mary Sauer: The compatibility pack says it's for Office Versions prior to
> > > 2007. I have 2007.
> > >
> > > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
> > > won't open correctly zip docx and pptx.
> > >
> > > "Bob I" wrote:
> > >
> > >
> > >>Are you sure Office 2007 is installed and activated?
> > >>
> > >>Gulliver Foyle wrote:
> > >>
> > >>
> > >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
> > >>>people send me files in docx and pptx, they won't open. They are shown as
> > >>>zip files and when I try to open or extract, I just get file folders.
> > >>>
> > >>>How can I get them open?
> > >>>
> > >>>Thanks,
> > >>>
> > >>>G. F.
> > >>
> > >>.
> > >>
> >
> > .
> >

 

I am seeing this happen among Office 2008 fr the Mac when files are
sent as e-mail attachments to Windows PC Office 2003/2007 users. The
'x' is dropped off the file name suffix, .docx becomes .doc (though
it's really not a .doc format) and .xlsx becomes .xls (though not .xls
format), can't read (or convert) the files. It would be helpful to
have a solid test strategy for eliminating or verifying the mail
server involved either is or is not responsible.