Office 2007 Professional: Help Files Issues

[cathalo]

Gents,

I cannot find a solution to this odd issue and before I submit a support
ticket I thought I would ask the community.

We have office 2007 professional (volume licensing) on a Window 2003
terminal server. We have a few users out of a bunch that get the "This page
is unavailable" I have tried the Refresh and back. I've tried online and
offline modes. In offline I get the table of contents to the left but same
unavailable message when I click the links.

I noticed on testing some other users, that apparently never used the help.
That there are some prompts before hand. Is it possible to reset that for a
particular user?

Any help would be appreciative.

Regards,
Chris
06/01/2010

 

[Peter Foldes]

Is it the Help files you are talking about ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"cathalo" <cathalo@discussions.microsoft.com> wrote in message
news:ECB881B5-27B2-4192-B4F0-53CD61EAC4A4@microsoft.com...
> Gents,
>
> I cannot find a solution to this odd issue and before I submit a support
> ticket I thought I would ask the community.
>
> We have office 2007 professional (volume licensing) on a Window 2003
> terminal server. We have a few users out of a bunch that get the "This page
> is unavailable" I have tried the Refresh and back. I've tried online and
> offline modes. In offline I get the table of contents to the left but same
> unavailable message when I click the links.
>
> I noticed on testing some other users, that apparently never used the help.
> That there are some prompts before hand. Is it possible to reset that for a
> particular user?
>
> Any help would be appreciative.
>
> Regards,
> Chris
> 06/01/2010

 

[Chris]

Peter,

This correct. In the online or offline help screens



"Peter Foldes" wrote:

> Is it the Help files you are talking about ?
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
> http://www.microsoft.com/protect
>
> "cathalo" <cathalo@discussions.microsoft.com> wrote in message
> news:ECB881B5-27B2-4192-B4F0-53CD61EAC4A4@microsoft.com...
> > Gents,
> >
> > I cannot find a solution to this odd issue and before I submit a support
> > ticket I thought I would ask the community.
> >
> > We have office 2007 professional (volume licensing) on a Window 2003
> > terminal server. We have a few users out of a bunch that get the "This page
> > is unavailable" I have tried the Refresh and back. I've tried online and
> > offline modes. In offline I get the table of contents to the left but same
> > unavailable message when I click the links.
> >
> > I noticed on testing some other users, that apparently never used the help.
> > That there are some prompts before hand. Is it possible to reset that for a
> > particular user?
> >
> > Any help would be appreciative.
> >
> > Regards,
> > Chris
> > 06/01/2010
>
> .
>