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Office 2007 Professional: Help Files Issues

Discussion in 'Microsoft Office' started by cathalo, Jun 1, 2010.

  1. cathalo

    cathalo Flightless Bird

    Gents,

    I cannot find a solution to this odd issue and before I submit a support
    ticket I thought I would ask the community.

    We have office 2007 professional (volume licensing) on a Window 2003
    terminal server. We have a few users out of a bunch that get the "This page
    is unavailable" I have tried the Refresh and back. I've tried online and
    offline modes. In offline I get the table of contents to the left but same
    unavailable message when I click the links.

    I noticed on testing some other users, that apparently never used the help.
    That there are some prompts before hand. Is it possible to reset that for a
    particular user?

    Any help would be appreciative.

    Regards,
    Chris
    06/01/2010
     
  2. Peter Foldes

    Peter Foldes Flightless Bird

    Is it the Help files you are talking about ?

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    http://www.microsoft.com/protect

    "cathalo" <cathalo@discussions.microsoft.com> wrote in message
    news:ECB881B5-27B2-4192-B4F0-53CD61EAC4A4@microsoft.com...
    > Gents,
    >
    > I cannot find a solution to this odd issue and before I submit a support
    > ticket I thought I would ask the community.
    >
    > We have office 2007 professional (volume licensing) on a Window 2003
    > terminal server. We have a few users out of a bunch that get the "This page
    > is unavailable" I have tried the Refresh and back. I've tried online and
    > offline modes. In offline I get the table of contents to the left but same
    > unavailable message when I click the links.
    >
    > I noticed on testing some other users, that apparently never used the help.
    > That there are some prompts before hand. Is it possible to reset that for a
    > particular user?
    >
    > Any help would be appreciative.
    >
    > Regards,
    > Chris
    > 06/01/2010
     
  3. Chris

    Chris Flightless Bird

    Peter,

    This correct. In the online or offline help screens



    "Peter Foldes" wrote:

    > Is it the Help files you are talking about ?
    >
    > --
    > Peter
    >
    > Please Reply to Newsgroup for the benefit of others
    > Requests for assistance by email can not and will not be acknowledged.
    > http://www.microsoft.com/protect
    >
    > "cathalo" <cathalo@discussions.microsoft.com> wrote in message
    > news:ECB881B5-27B2-4192-B4F0-53CD61EAC4A4@microsoft.com...
    > > Gents,
    > >
    > > I cannot find a solution to this odd issue and before I submit a support
    > > ticket I thought I would ask the community.
    > >
    > > We have office 2007 professional (volume licensing) on a Window 2003
    > > terminal server. We have a few users out of a bunch that get the "This page
    > > is unavailable" I have tried the Refresh and back. I've tried online and
    > > offline modes. In offline I get the table of contents to the left but same
    > > unavailable message when I click the links.
    > >
    > > I noticed on testing some other users, that apparently never used the help.
    > > That there are some prompts before hand. Is it possible to reset that for a
    > > particular user?
    > >
    > > Any help would be appreciative.
    > >
    > > Regards,
    > > Chris
    > > 06/01/2010

    >
    > .
    >
     

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