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Office 2003 Updates for Excel KB978474 + Outlook KB979771 won'tinstall

Discussion in 'Microsoft Office' started by Peter, Mar 12, 2010.

  1. Peter

    Peter Flightless Bird

    Hello,

    the Office 2003 Updates of March 2010 for Excel KB978474 + Outlook
    KB979771 won't install.

    Seems I'm not the only one to whom that happens.
    No suggestions I found helped. The updates simply say the installation
    failed.

    KB949074 was NOT installed, so I tried THAT first - fails too.

    Common to all is that installation trundles endlessly, until it
    finally says it would be preparing - only to fail a few seconds later.

    I'm completely clueless.
     
  2. Harriette

    Harriette Flightless Bird

    RE: Office 2003 Updates for Excel KB978474 + Outlook KB979771 won't in

    "Peter" wrote:

    > Hello,
    >
    > the Office 2003 Updates of March 2010 for Excel KB978474 + Outlook
    > KB979771 won't install.
    >
    > Seems I'm not the only one to whom that happens.
    > No suggestions I found helped. The updates simply say the installation
    > failed.
    >
    > KB949074 was NOT installed, so I tried THAT first - fails too.
    >
    > Common to all is that installation trundles endlessly, until it
    > finally says it would be preparing - only to fail a few seconds later.
    >
    > I'm completely clueless.
    >
    > .
    >
     
  3. Harriette

    Harriette Flightless Bird

    RE: Office 2003 Updates for Excel KB978474 + Outlook KB979771 won't in

    "Peter" wrote:

    > Hello,
    >
    > the Office 2003 Updates of March 2010 for Excel KB978474 + Outlook
    > KB979771 won't install.
    >
    > Seems I'm not the only one to whom that happens.
    > No suggestions I found helped. The updates simply say the installation
    > failed.
    >
    > KB949074 was NOT installed, so I tried THAT first - fails too.
    >
    > Common to all is that installation trundles endlessly, until it
    > finally says it would be preparing - only to fail a few seconds later.
    >
    > I'm completely clueless.
    >
    >Hi Peter, misery loves company. I posted an almost identical problem in the Office Updates discussion group and have not gotten an answer either.


    The worst part is that I now have more than my fair share of downloaded
    updates waiting to be installed and I can't remove them. I hoped that if I
    cleared them away I could start over. Not so. Anyone know how to remove
    downloads that will not install? (They do not appear in Add Remove programs
    because they were not fully installed)
    >
     
  4. LD55ZRA

    LD55ZRA Flightless Bird

    Re: Office 2003 Updates for Excel KB978474 + Outlook KB979771 won't in

    Do you get prompts something like "Updates are ready to be installed" or
    something like that in your system tray? If so then clearly the updates are
    cached in your SoftwareDistribution folder that is here:

    <C:/WINDOWS\SoftwareDistribution>

    You can empty the entire folder and a fresh one will be re-created when you
    reboot.

    You should also turn off your Automatic Updates so that they don't get
    installed without your knowledge. If you are really interested in updates
    then in your Security Center you could change the automatic updates to 2nd
    or 3rd items:

    Item 2: Download updates for me but let me choose when to install

    Item 3: Notify me but don't automatically download or install them.

    Personally, I have not bothered with these useless updates since SP3 was
    released. These keep coming month after month but I don't see any evidence
    that they are making my system any secure than it actually is.

    If you need help to clear your Software Distribution folder then please let
    me know and I will advise you further. Because this is a windows issue (not
    a Microsoft Office problem) I don't want to complicate the issues here.

    hth


    "Harriette" <Harriette@discussions.microsoft.com> wrote in message
    news:5655B2FF-4AE2-4985-B613-22441F647196@microsoft.com...
    >
    >
    > "Peter" wrote:
    >
    >> Hello,
    >>
    >> the Office 2003 Updates of March 2010 for Excel KB978474 + Outlook
    >> KB979771 won't install.
    >>
    >> Seems I'm not the only one to whom that happens.
    >> No suggestions I found helped. The updates simply say the installation
    >> failed.
    >>
    >> KB949074 was NOT installed, so I tried THAT first - fails too.
    >>
    >> Common to all is that installation trundles endlessly, until it
    >> finally says it would be preparing - only to fail a few seconds later.
    >>
    >> I'm completely clueless.
    >>
    >>Hi Peter, misery loves company. I posted an almost identical problem in
    >>the Office Updates discussion group and have not gotten an answer either.

    >
    > The worst part is that I now have more than my fair share of downloaded
    > updates waiting to be installed and I can't remove them. I hoped that if
    > I
    > cleared them away I could start over. Not so. Anyone know how to remove
    > downloads that will not install? (They do not appear in Add Remove
    > programs
    > because they were not fully installed)
    >>
     
  5. Peter

    Peter Flightless Bird

    Re: Office 2003 Updates for Excel KB978474 + Outlook KB979771 won'tin

    Haven't been able to install ANY update for Office 2003 that was
    released since then.
    Message: "Update couldn't be installed".

    Googled the whole internet - none of the possible causes / solutions
    mentioned there
    worked for me. The updates are not stuck as with some other users,
    they are downloaded
    and installation fails.

    Really desperate now ...

    P.


    On 14 Mrz., 22:56, "LD55ZRA" <LD55...@discussions.microsoft.com>
    wrote:
    > Do you get prompts something like "Updates are ready to be installed" or
    > something like that in your system tray?  If so then clearly the updates are
    > cached in your SoftwareDistribution folder that is here:
    >
    > <C:/WINDOWS\SoftwareDistribution>
    >
    > You can empty the entire folder and a fresh one will be re-created when you
    > reboot.
    >
    > You should also turn off your Automatic Updates so that they don't get
    > installed without your knowledge.  If you are really interested in updates
    > then in your Security Center you could change the automatic updates to 2nd
    > or 3rd items:
    >
    > Item 2: Download updates for me but let me choose when to install
    >
    > Item 3: Notify me but don't automatically download or install them.
    >
    > Personally, I have not bothered with these useless updates since SP3 was
    > released. These keep coming month after month but I don't see any evidence
    > that they are making my system any secure than it actually is.
    >
    > If you need help to clear your Software Distribution folder then please let
    > me know and I will advise you further.  Because this is a windows issue(not
    > a Microsoft Office problem) I don't want to complicate the issues here.
    >
    > hth
    >
    > "Harriette" <Harrie...@discussions.microsoft.com> wrote in message
    >
    > news:5655B2FF-4AE2-4985-B613-22441F647196@microsoft.com...
    >
    >
    >
    > > "Peter" wrote:

    >
    > >> Hello,

    >
    > >> the Office 2003 Updates of March 2010 for Excel KB978474 + Outlook
    > >> KB979771 won't install.

    >
    > >> Seems I'm not the only one to whom that happens.
    > >> No suggestions I found helped. The updates simply say the installation
    > >> failed.

    >
    > >> KB949074 was NOT installed, so I tried THAT first - fails too.

    >
    > >> Common to all is that installation trundles endlessly, until it
    > >> finally says it would be preparing - only to fail a few seconds later.

    >
    > >> I'm completely clueless.

    >
    > >>Hi Peter, misery loves company.  I posted an almost identical problemin
    > >>the Office Updates discussion group and have not gotten an answer either.

    >
    > > The worst part is that I now have more than my fair share of downloaded
    > > updates waiting to be installed and I can't remove them.  I hoped that if
    > > I
    > > cleared them away I could start over.  Not so.  Anyone know how to remove
    > > downloads that will not install?  (They do not appear in Add Remove
    > > programs
    > > because they were not fully installed)
     
  6. chasd60

    chasd60 Flightless Bird

    Peter;1189713 Wrote:
    > Hello,
    >
    > the Office 2003 Updates of March 2010 for Excel KB978474 + Outlook
    > KB979771 won't install.
    >
    > Seems I'm not the only one to whom that happens.
    > No suggestions I found helped. The updates simply say the installation
    > failed.
    >
    > KB949074 was NOT installed, so I tried THAT first - fails too.
    >
    > Common to all is that installation trundles endlessly, until it
    > finally says it would be preparing - only to fail a few seconds later.
    >
    > I'm completely clueless.


    I found this on another forum and it worked well for me on 3 different
    PC's

    -HKey_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS.

    Only when I gave the group 'Everyone' full permissions on folders
    IMAIL, MAPI and MSFS did the update succeed. Now run the .exe for the
    file. Hope this helps someone. -
     

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