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Odd DNS Error Message

Discussion in 'Internet Explorer' started by Rick, May 25, 2010.

  1. Rick

    Rick Flightless Bird

    This is very strange. I have a newly purchased Windows-7 system and there
    is a particular internet site that I have to click on TWICE to access. I
    have a shortcut for the site set up, and when I click on the icon the first
    time during an IE browser session, I ALWAYS get this message: "DNS Error -
    Server cannot be found". When I click on the icon a second time, it
    connects with no problem. As long as the browser window is open, I can then
    connect and reconnect to this site all I want with no problem.

    If I don't use the icon and just type in the site into IE, the result is the
    same. The first time I type in the site name, I get the error message.
    The SECOND time I type it in, it connects fine, and then it continues to
    connect fine for the duration of the IE session.. The site is www.humyo.com
    (it is a file storage site), and I have no trouble accessing it from any
    other computer. I also have no problem on this computer with any other site
    (so far at least). I am using Windows-7 Home Premium and IE 8.0.7600.16385.

    Any idea of what's causing this or how to fix?
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Is it a Win7 64-bit computer?

    Tips for solving problems with Internet Explorer (Win7)
    http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer

    1. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?

    [I've got more...]
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Rick wrote:
    > This is very strange. I have a newly purchased Windows-7 system and there
    > is a particular internet site that I have to click on TWICE to access. I
    > have a shortcut for the site set up, and when I click on the icon the
    > first
    > time during an IE browser session, I ALWAYS get this message: "DNS
    > Error -
    > Server cannot be found". When I click on the icon a second time, it
    > connects with no problem. As long as the browser window is open, I can
    > then
    > connect and reconnect to this site all I want with no problem.
    >
    > If I don't use the icon and just type in the site into IE, the result is
    > the
    > same. The first time I type in the site name, I get the error message.
    > The SECOND time I type it in, it connects fine, and then it continues to
    > connect fine for the duration of the IE session.. The site is
    > www.humyo.com
    > (it is a file storage site), and I have no trouble accessing it from any
    > other computer. I also have no problem on this computer with any other
    > site
    > (so far at least). I am using Windows-7 Home Premium and IE
    > 8.0.7600.16385.
    >
    > Any idea of what's causing this or how to fix?
     
  3. rob^_^

    rob^_^ Flightless Bird

    Contact the web site... they need to get their DNS server records corrected
    with tucows.

    Queried whois.tucows.com with "humyo.com"...

    Query error: CouldNotResolveServerName

    Regards.

    "Rick" <rick@nomail.com> wrote in message
    news:hthq50$8dk$1@speranza.aioe.org...
    > This is very strange. I have a newly purchased Windows-7 system and there
    > is a particular internet site that I have to click on TWICE to access. I
    > have a shortcut for the site set up, and when I click on the icon the
    > first time during an IE browser session, I ALWAYS get this message: "DNS
    > Error - Server cannot be found". When I click on the icon a second time,
    > it connects with no problem. As long as the browser window is open, I can
    > then connect and reconnect to this site all I want with no problem.
    >
    > If I don't use the icon and just type in the site into IE, the result is
    > the same. The first time I type in the site name, I get the error
    > message. The SECOND time I type it in, it connects fine, and then it
    > continues to connect fine for the duration of the IE session.. The site is
    > www.humyo.com (it is a file storage site), and I have no trouble accessing
    > it from any other computer. I also have no problem on this computer with
    > any other site (so far at least). I am using Windows-7 Home Premium and
    > IE 8.0.7600.16385.
    >
    > Any idea of what's causing this or how to fix?
    >
    >
     
  4. Rick

    Rick Flightless Bird

    "rob^_^" <iecustomizer@hotmail.com> wrote in message
    news:evT9jFI$KHA.1068@TK2MSFTNGP05.phx.gbl...
    > Contact the web site... they need to get their DNS server records
    > corrected with tucows.
    >
    > Queried whois.tucows.com with "humyo.com"...
    >
    > Query error: CouldNotResolveServerName
    >
    > Regards.
    >



    I just tried that and got the following:

    Registrant:
    humyo.com Ltd.
    8th Floor, The Economist Building
    25 St. James Street
    London, SW1A 1HA
    GB

    Domain name: HUMYO.COM


    Administrative Contact:
    Team, Domains domains@humyo.com
    8th Floor, The Economist Building
    25 St. James Street
    London, SW1A 1HA
    GB
    +441234567890
    Technical Contact:
    Team, Domains domains@humyo.com
    8th Floor, The Economist Building
    25 St. James Street
    London, SW1A 1HA
    GB
    +441234567890


    Registration Service Provider:
    services@123-reg.co.uk
    08712309525
    08709126612 (fax)
    http://www.123-reg.co.uk
    This company may be contacted for domain login/passwords,
    DNS/Nameserver changes, and general domain support questions.


    Registrar of Record: TUCOWS, INC.
    Record last updated on 28-Jan-2009.
    Record expires on 12-Dec-2010.
    Record created on 12-Dec-2006.

    Registrar Domain Name Help Center:
    http://tucowsdomains.com

    Domain servers in listed order:
    NS2.HUMYO.COM 62.44.71.176
    NS1.HUMYO.COM 62.44.71.175
    NS3.GB2.HUMYO.COM 82.113.153.113


    Domain status: ok
     
  5. rob^_^

    rob^_^ Flightless Bird

    Sorry... that was my whois provider not being able to do the lookup at
    tucows....

    Try,

    Tools>Internet Options - Security tab, click "Reset all zones to
    default".... the site redirects at the root domain to a javascript file
    http://62.44.71.189/B/1/Styles/website.20100512.css?lang=en

    It works fine for me with the default security zone settings. Check your
    security setting for META Refresh.

    Regards.

    "Rick" <rick@nomail.com> wrote in message
    news:htid0i$57i$1@speranza.aioe.org...
    >
    >
    > "rob^_^" <iecustomizer@hotmail.com> wrote in message
    > news:evT9jFI$KHA.1068@TK2MSFTNGP05.phx.gbl...
    >> Contact the web site... they need to get their DNS server records
    >> corrected with tucows.
    >>
    >> Queried whois.tucows.com with "humyo.com"...
    >>
    >> Query error: CouldNotResolveServerName
    >>
    >> Regards.
    >>

    >
    >
    > I just tried that and got the following:
    >
    > Registrant:
    > humyo.com Ltd.
    > 8th Floor, The Economist Building
    > 25 St. James Street
    > London, SW1A 1HA
    > GB
    >
    > Domain name: HUMYO.COM
    >
    >
    > Administrative Contact:
    > Team, Domains domains@humyo.com
    > 8th Floor, The Economist Building
    > 25 St. James Street
    > London, SW1A 1HA
    > GB
    > +441234567890
    > Technical Contact:
    > Team, Domains domains@humyo.com
    > 8th Floor, The Economist Building
    > 25 St. James Street
    > London, SW1A 1HA
    > GB
    > +441234567890
    >
    >
    > Registration Service Provider:
    > services@123-reg.co.uk
    > 08712309525
    > 08709126612 (fax)
    > http://www.123-reg.co.uk
    > This company may be contacted for domain login/passwords,
    > DNS/Nameserver changes, and general domain support questions.
    >
    >
    > Registrar of Record: TUCOWS, INC.
    > Record last updated on 28-Jan-2009.
    > Record expires on 12-Dec-2010.
    > Record created on 12-Dec-2006.
    >
    > Registrar Domain Name Help Center:
    > http://tucowsdomains.com
    >
    > Domain servers in listed order:
    > NS2.HUMYO.COM 62.44.71.176
    > NS1.HUMYO.COM 62.44.71.175
    > NS3.GB2.HUMYO.COM 82.113.153.113
    >
    >
    > Domain status: ok
    >
    >
    >
     
  6. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Rick" <rick@nomail.com> wrote in message
    news:hthq50$8dk$1@speranza.aioe.org...

    > Any idea of what's causing this or how to fix?


    The host name that you use is an alias for another (canonical) name. If
    the canonical name is not used no A (Host) Record will be cached so every
    lookup that IE does may have to be a real one. So, as Rob indicated, your
    symptom is quite likely to be a sign that your ISP's DNS server doesn't
    usually have a record of both names. E.g. it probably has to go to a down
    stream DNS host each time for at least one of those lookups but that may be
    enough time for IE to conclude that the lookup isn't working.

    A fix would be to notify your ISP to see if the lookup could be made more
    responsive or simply change your primary DNS address to one which does
    permanently cache both names (or is sufficiently responsive otherwise).

    To workaround this problem you could try pinging the canonical name (e.g. in
    a cmd window):

    C:/>ping -n 1 www.gb1.humyo.com

    or just pick one of its addresses and use it to add a lookup for your host
    name in your HOSTS file:

    62.44.71.189 www.humyo.com

    The only problem with the latter approach is that you have to remember that
    you have done that, so if later you have problems with the same host name,
    your first troubleshooting step is to check that that address is still
    appropriate for it.


    Good luck

    Robert Aldwinckle
    ---
     
  7. Rick

    Rick Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:#eTd3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
    > Is it a Win7 64-bit computer?
    >


    It is a 64-bit computer. And I suddenly realized there are two versions of
    IE installed - one that is a 64-bit version and one that is 32-bit.
    Evidently I am experiencing the problem when I run the 32-bit version. With
    the 64-bit version, it brings the site right up.
     
  8. KCB

    KCB Flightless Bird

    "Rick" <rick@nomail.com> wrote in message
    news:htk3aq$dkg$1@speranza.aioe.org...
    >
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:#eTd3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
    >> Is it a Win7 64-bit computer?
    >>

    >
    > It is a 64-bit computer. And I suddenly realized there are two versions
    > of IE installed - one that is a 64-bit version and one that is 32-bit.
    > Evidently I am experiencing the problem when I run the 32-bit version.
    > With the 64-bit version, it brings the site right up.
    >
    >
    >


    Add-ons don't run in the 64-bit version of IE, so that would indicate an
    incompatible add-on causing your problem. Try disabling one at a time, or
    use the quick fix link provided in another post in this thread.
     
  9. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Please repost your answer quoting my entire post. Also answer ALL of the
    questions I asked of you.

    Rick wrote:
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:#eTd3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
    >> Is it a Win7 64-bit computer?
    >>

    >
    > It is a 64-bit computer. And I suddenly realized there are two versions
    > of
    > IE installed - one that is a 64-bit version and one that is 32-bit.
    > Evidently I am experiencing the problem when I run the 32-bit version.
    > With
    > the 64-bit version, it brings the site right up.
     

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