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Need help removing "Virus Protector"

Discussion in 'Windows XP' started by David, Mar 11, 2010.

  1. David

    David Flightless Bird

    My laptop has been taken over by some infection/virus/malware called "Virus
    Protector". Upon booting a pop up appears counting and listing infections.

    Have visited other forums, read directions on how to remove "Virus
    Protector" scumware using Malwarebytes. Believe me, I want to follow the
    directions fully but I am not able to get beyond the initial pop up screen of
    Virus Protector that happens on each reboot. There is no control of my
    computer available, all I can do is watch the infections pile up like mad!

    I am using a Toshiba Qosmio running Windows XP

    Booting into normal mode is no good.
    Booting into safe mode is no good.
    Booting into safe with networking mode is no good.

    I did manage to boot into Safe with DOS prompt....cmd.exe screen that has
    C:/Documents and Settings\DavidF>

    This is hopeful, yes? What do I have to type in to get to a "restore point"?
    I read somewhere that going to an earlier point in time when things where
    operational would cure this trouble...or at least allow me access to my
    computer to run some malware programs.

    This program/virus or whatever it is seems to have taken over my computer
    and sits there telling me how many infections I have while they, the
    infections, compound exponentially.

    Thanks in advance,
    David
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    David wrote:
    > My laptop has been taken over by some infection/virus/malware called
    > "Virus
    > Protector". Upon booting a pop up appears counting and listing
    > infections.
    >
    > Have visited other forums, read directions on how to remove "Virus
    > Protector" scumware using Malwarebytes. Believe me, I want to follow the
    > directions fully but I am not able to get beyond the initial pop up screen
    > of Virus Protector that happens on each reboot. There is no control of my
    > computer available, all I can do is watch the infections pile up like mad!
    >
    > I am using a Toshiba Qosmio running Windows XP
    >
    > Booting into normal mode is no good.
    > Booting into safe mode is no good.
    > Booting into safe with networking mode is no good.
    >
    > I did manage to boot into Safe with DOS prompt....cmd.exe screen that has
    > C:/Documents and Settings\DavidF>
    >
    > This is hopeful, yes? What do I have to type in to get to a "restore
    > point"?
    > I read somewhere that going to an earlier point in time when things where
    > operational would cure this trouble...or at least allow me access to my
    > computer to run some malware programs.
    >
    > This program/virus or whatever it is seems to have taken over my computer
    > and sits there telling me how many infections I have while they, the
    > infections, compound exponentially.
    >
    > Thanks in advance,
    > David
     
  3. glee

    glee Flightless Bird

    "David" <whud_up_with_ya@hotmail.com(do not spam)> wrote in message
    news:6BD403FD-BEEB-4EFD-9F29-5FAF82E146F6@microsoft.com...
    > My laptop has been taken over by some infection/virus/malware called
    > "Virus
    > Protector". Upon booting a pop up appears counting and listing
    > infections.
    >
    > Have visited other forums, read directions on how to remove "Virus
    > Protector" scumware using Malwarebytes. Believe me, I want to follow
    > the
    > directions fully but I am not able to get beyond the initial pop up
    > screen of
    > Virus Protector that happens on each reboot. There is no control of my
    > computer available, all I can do is watch the infections pile up like
    > mad!
    >
    > I am using a Toshiba Qosmio running Windows XP
    >
    > Booting into normal mode is no good.
    > Booting into safe mode is no good.
    > Booting into safe with networking mode is no good.
    >
    > I did manage to boot into Safe with DOS prompt....cmd.exe screen that
    > has
    > C:/Documents and Settings\DavidF>
    >
    > This is hopeful, yes? What do I have to type in to get to a "restore
    > point"?
    > I read somewhere that going to an earlier point in time when things
    > where
    > operational would cure this trouble...or at least allow me access to
    > my
    > computer to run some malware programs.
    >
    > This program/virus or whatever it is seems to have taken over my
    > computer
    > and sits there telling me how many infections I have while they, the
    > infections, compound exponentially.



    I assume you are trying to follow the automatic removal instructions
    here?
    Remove Virus Protector (Uninstall Guide)
    http://www.bleepingcomputer.com/virus-removal/remove-virus-protector

    You may have a recently changed version of the malware that is not
    allowing you to start the procedure.

    Go here:
    http://www.bleepingcomputer.com/virus-removal/remove-cleanup-antivirus

    Scroll down to the "Automated Removal Instructions" but do this all from
    Safe Mode with Networking as described in the article for Virus
    Protector removal.

    Download and run RKILL.COM *EXACTLY* as explained on the web page. If
    you continue to have problems, download one of the renamed versions, as
    explained on the web page.

    Then download, update and run MBAM as explained on the original web page
    for removing Virus Protector.

    If that is successful, then follow ALL of the instructions posted in PA
    Bear's reply in this thread...run all the scans he posted, and follow up
    with a post of your logs in one of the forums he has linked in his
    reply.
    --
    Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    A+
    http://dts-l.net/
     
  4. sgopus

    sgopus Flightless Bird

    Here are some instructions that might help
    http://www.malwarehelp.org/virus-protector-removal-2010.html


    "David" wrote:

    > My laptop has been taken over by some infection/virus/malware called "Virus
    > Protector". Upon booting a pop up appears counting and listing infections.
    >
    > Have visited other forums, read directions on how to remove "Virus
    > Protector" scumware using Malwarebytes. Believe me, I want to follow the
    > directions fully but I am not able to get beyond the initial pop up screen of
    > Virus Protector that happens on each reboot. There is no control of my
    > computer available, all I can do is watch the infections pile up like mad!
    >
    > I am using a Toshiba Qosmio running Windows XP
    >
    > Booting into normal mode is no good.
    > Booting into safe mode is no good.
    > Booting into safe with networking mode is no good.
    >
    > I did manage to boot into Safe with DOS prompt....cmd.exe screen that has
    > C:/Documents and Settings\DavidF>
    >
    > This is hopeful, yes? What do I have to type in to get to a "restore point"?
    > I read somewhere that going to an earlier point in time when things where
    > operational would cure this trouble...or at least allow me access to my
    > computer to run some malware programs.
    >
    > This program/virus or whatever it is seems to have taken over my computer
    > and sits there telling me how many infections I have while they, the
    > infections, compound exponentially.
    >
    > Thanks in advance,
    > David
    >
    >
     

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