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MS Office Picture Manager - won't open jpg files in Outlook

Discussion in 'Microsoft Office' started by AVos, Mar 16, 2010.

  1. AVos

    AVos Flightless Bird

    Help! I am running XP and MS Office 2003. I have a new problem - whenever I
    try to open jpg files that were sent to me in an Outlook Email, I cannot open
    them by clicking on the attached jpg file. I know the file is okay, because
    if I save the jpg that gets emailed to me, then open it elsewhere (say, from
    my desktop or from my documents) it works fine then....but whenever I try to
    open that same file straight from an email that was received....I get the
    following error message: "MS Office Picture Manager has encountered a
    problem and needs to close. We are sorry for the inconvenience." It then
    prompts me to send the error report to Microsoft.

    Can anyone help me overcome this?
     
  2. Herb Tyson [MVP]

    Herb Tyson [MVP] Flightless Bird

    See if this describes the problem:

    http://support.microsoft.com/kb/828386

    Basically... this error can occur if your user permissions do not permit
    access to the internet temporary location where the jpg is stored when
    trying to open the file directly from the email. The article shown provides
    a resolution.

    Hope this helps.

    --
    Herb Tyson MS MVP
    Author of the Word Bible
    Blog: http://word.herbtyson.com
    Web: http://www.herbtyson.com

    "AVos" <AVos@discussions.microsoft.com> wrote in message
    news:B44028E7-6C14-412F-930E-1CB5081BC4AF@microsoft.com...
    > Help! I am running XP and MS Office 2003. I have a new problem -
    > whenever I
    > try to open jpg files that were sent to me in an Outlook Email, I cannot
    > open
    > them by clicking on the attached jpg file. I know the file is okay,
    > because
    > if I save the jpg that gets emailed to me, then open it elsewhere (say,
    > from
    > my desktop or from my documents) it works fine then....but whenever I try
    > to
    > open that same file straight from an email that was received....I get the
    > following error message: "MS Office Picture Manager has encountered a
    > problem and needs to close. We are sorry for the inconvenience." It then
    > prompts me to send the error report to Microsoft.
    >
    > Can anyone help me overcome this?
     

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