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MS Office Is Not Genuine

A

Andrew Lee

Flightless Bird
I purchased an OEM version of MS Office Pro 2003 in June 2004, and I have
been using it ever since then, including several occasions of updates (up to
SP3). For the past two days I have been getting error messages when I
opened an Office application indicating that I do not have a genuine copy of
Office.

What can I do to LEGITMATELY eliminate this error message? Thanks for your
help.

Andrew
 
M

Milly Staples [MVP - Outlook]

Flightless Bird
What does the error message tell you to do?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Andrew Lee asked:

| I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
| have been using it ever since then, including several occasions of
| updates (up to SP3). For the past two days I have been getting
| error messages when I opened an Office application indicating that I
| do not have a genuine copy of Office.
|
| What can I do to LEGITMATELY eliminate this error message? Thanks
| for your help.
|
| Andrew
 
A

Andrew Lee

Flightless Bird
Thanks Milly for your reply.

I am not at my home computer which has the "genuine" problem, so I cannot
give you the exact wording, but the message essentially states that I do not
have a genuine Office and the dialogue box provides two buttons; one button
is "remind me later" and the another brings me to a Microsoft website that
has instruction to remedy the problem. Unfortunately, the instruction shows
how to UNINSTALL Office! The website also suggests that I buy a validated
copy of Office.

I do not mind uninstall and reinstall MS Office Pro 2003, but to my
understanding that the problem will still persist. I searched the internet
for a solution and saw that there are hacks to go around this "genuine"
problem. I legally purchased this product, and thus, I want a legal solution
that Microsoft sanctions.

Can you help me? Thanks again.

Andrew



"Milly Staples [MVP - Outlook]" wrote:

> What does the error message tell you to do?
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.
> ALWAYS post your Outlook version.
> How to ask a question: http://support.microsoft.com/KB/555375
>
>
> After furious head scratching, Andrew Lee asked:
>
> | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
> | have been using it ever since then, including several occasions of
> | updates (up to SP3). For the past two days I have been getting
> | error messages when I opened an Office application indicating that I
> | do not have a genuine copy of Office.
> |
> | What can I do to LEGITMATELY eliminate this error message? Thanks
> | for your help.
> |
> | Andrew
>
>
> .
>
 
A

Andrew Lee

Flightless Bird
Thanks Milly for your reply.

I am not at my home computer which has the "genuine" problem, so I cannot
give you the exact wording, but the message essentially states that I do not
have a genuine Office and the dialogue box provides two buttons; one button
is "remind me later" and the another brings me to a Microsoft website that
has instruction to remedy the problem. Unfortunately, the instruction shows
how to UNINSTALL Office! The website also suggests that I buy a validated
copy of Office.

I do not mind uninstall and reinstall MS Office Pro 2003, but to my
understanding that the problem will still persist. I searched the internet
for a solution and saw that there are hacks to go around this "genuine"
problem. I legally purchased this product, and thus, I want a legal solution
that Microsoft sanctions.

Can you help me? Thanks again.

Andrew



"Milly Staples [MVP - Outlook]" wrote:

> What does the error message tell you to do?
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.
> ALWAYS post your Outlook version.
> How to ask a question: http://support.microsoft.com/KB/555375
>
>
> After furious head scratching, Andrew Lee asked:
>
> | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
> | have been using it ever since then, including several occasions of
> | updates (up to SP3). For the past two days I have been getting
> | error messages when I opened an Office application indicating that I
> | do not have a genuine copy of Office.
> |
> | What can I do to LEGITMATELY eliminate this error message? Thanks
> | for your help.
> |
> | Andrew
>
>
> .
>
 
D

DL

Flightless Bird
http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en

"Andrew Lee" <AndrewLee@discussions.microsoft.com> wrote in message
news:A28987AB-7020-480E-BD53-6742BAA007FC@microsoft.com...
> Thanks Milly for your reply.
>
> I am not at my home computer which has the "genuine" problem, so I cannot
> give you the exact wording, but the message essentially states that I do
> not
> have a genuine Office and the dialogue box provides two buttons; one
> button
> is "remind me later" and the another brings me to a Microsoft website that
> has instruction to remedy the problem. Unfortunately, the instruction
> shows
> how to UNINSTALL Office! The website also suggests that I buy a validated
> copy of Office.
>
> I do not mind uninstall and reinstall MS Office Pro 2003, but to my
> understanding that the problem will still persist. I searched the
> internet
> for a solution and saw that there are hacks to go around this "genuine"
> problem. I legally purchased this product, and thus, I want a legal
> solution
> that Microsoft sanctions.
>
> Can you help me? Thanks again.
>
> Andrew
>
>
>
> "Milly Staples [MVP - Outlook]" wrote:
>
>> What does the error message tell you to do?
>>
>> --
>> Milly Staples [MVP - Outlook]
>>
>> Post all replies to the group to keep the discussion intact.
>> ALWAYS post your Outlook version.
>> How to ask a question: http://support.microsoft.com/KB/555375
>>
>>
>> After furious head scratching, Andrew Lee asked:
>>
>> | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
>> | have been using it ever since then, including several occasions of
>> | updates (up to SP3). For the past two days I have been getting
>> | error messages when I opened an Office application indicating that I
>> | do not have a genuine copy of Office.
>> |
>> | What can I do to LEGITMATELY eliminate this error message? Thanks
>> | for your help.
>> |
>> | Andrew
>>
>>
>> .
>>
 
A

Andrew Lee

Flightless Bird
The link you had provided is the same website that the validation failure
dialogue box directed me to go. It is a place that provides instruction to
UNINSTALL Office on my computer and offers an opportunity to buy a validated
copy.

Is there a Microsoft phone number available that I use to talk to a tech
person to have him undo the "genuine" issue from his side? I do not feel
that I should pay for the service call when the problem is created by
Microsoft.

Andrew




"DL" wrote:

> http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en
>
> "Andrew Lee" <AndrewLee@discussions.microsoft.com> wrote in message
> news:A28987AB-7020-480E-BD53-6742BAA007FC@microsoft.com...
> > Thanks Milly for your reply.
> >
> > I am not at my home computer which has the "genuine" problem, so I cannot
> > give you the exact wording, but the message essentially states that I do
> > not
> > have a genuine Office and the dialogue box provides two buttons; one
> > button
> > is "remind me later" and the another brings me to a Microsoft website that
> > has instruction to remedy the problem. Unfortunately, the instruction
> > shows
> > how to UNINSTALL Office! The website also suggests that I buy a validated
> > copy of Office.
> >
> > I do not mind uninstall and reinstall MS Office Pro 2003, but to my
> > understanding that the problem will still persist. I searched the
> > internet
> > for a solution and saw that there are hacks to go around this "genuine"
> > problem. I legally purchased this product, and thus, I want a legal
> > solution
> > that Microsoft sanctions.
> >
> > Can you help me? Thanks again.
> >
> > Andrew
> >
> >
> >
> > "Milly Staples [MVP - Outlook]" wrote:
> >
> >> What does the error message tell you to do?
> >>
> >> --
> >> Milly Staples [MVP - Outlook]
> >>
> >> Post all replies to the group to keep the discussion intact.
> >> ALWAYS post your Outlook version.
> >> How to ask a question: http://support.microsoft.com/KB/555375
> >>
> >>
> >> After furious head scratching, Andrew Lee asked:
> >>
> >> | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
> >> | have been using it ever since then, including several occasions of
> >> | updates (up to SP3). For the past two days I have been getting
> >> | error messages when I opened an Office application indicating that I
> >> | do not have a genuine copy of Office.
> >> |
> >> | What can I do to LEGITMATELY eliminate this error message? Thanks
> >> | for your help.
> >> |
> >> | Andrew
> >>
> >>
> >> .
> >>
>
>
> .
>
 
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