1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

MS Office Is Not Genuine

Discussion in 'Microsoft Office' started by Andrew Lee, Jan 20, 2010.

  1. Andrew Lee

    Andrew Lee Flightless Bird

    I purchased an OEM version of MS Office Pro 2003 in June 2004, and I have
    been using it ever since then, including several occasions of updates (up to
    SP3). For the past two days I have been getting error messages when I
    opened an Office application indicating that I do not have a genuine copy of
    Office.

    What can I do to LEGITMATELY eliminate this error message? Thanks for your
    help.

    Andrew
     
  2. What does the error message tell you to do?

    --
    Milly Staples [MVP - Outlook]

    Post all replies to the group to keep the discussion intact.
    ALWAYS post your Outlook version.
    How to ask a question: http://support.microsoft.com/KB/555375


    After furious head scratching, Andrew Lee asked:

    | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
    | have been using it ever since then, including several occasions of
    | updates (up to SP3). For the past two days I have been getting
    | error messages when I opened an Office application indicating that I
    | do not have a genuine copy of Office.
    |
    | What can I do to LEGITMATELY eliminate this error message? Thanks
    | for your help.
    |
    | Andrew
     
  3. Andrew Lee

    Andrew Lee Flightless Bird

    Thanks Milly for your reply.

    I am not at my home computer which has the "genuine" problem, so I cannot
    give you the exact wording, but the message essentially states that I do not
    have a genuine Office and the dialogue box provides two buttons; one button
    is "remind me later" and the another brings me to a Microsoft website that
    has instruction to remedy the problem. Unfortunately, the instruction shows
    how to UNINSTALL Office! The website also suggests that I buy a validated
    copy of Office.

    I do not mind uninstall and reinstall MS Office Pro 2003, but to my
    understanding that the problem will still persist. I searched the internet
    for a solution and saw that there are hacks to go around this "genuine"
    problem. I legally purchased this product, and thus, I want a legal solution
    that Microsoft sanctions.

    Can you help me? Thanks again.

    Andrew



    "Milly Staples [MVP - Outlook]" wrote:

    > What does the error message tell you to do?
    >
    > --
    > Milly Staples [MVP - Outlook]
    >
    > Post all replies to the group to keep the discussion intact.
    > ALWAYS post your Outlook version.
    > How to ask a question: http://support.microsoft.com/KB/555375
    >
    >
    > After furious head scratching, Andrew Lee asked:
    >
    > | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
    > | have been using it ever since then, including several occasions of
    > | updates (up to SP3). For the past two days I have been getting
    > | error messages when I opened an Office application indicating that I
    > | do not have a genuine copy of Office.
    > |
    > | What can I do to LEGITMATELY eliminate this error message? Thanks
    > | for your help.
    > |
    > | Andrew
    >
    >
    > .
    >
     
  4. Andrew Lee

    Andrew Lee Flightless Bird

    Thanks Milly for your reply.

    I am not at my home computer which has the "genuine" problem, so I cannot
    give you the exact wording, but the message essentially states that I do not
    have a genuine Office and the dialogue box provides two buttons; one button
    is "remind me later" and the another brings me to a Microsoft website that
    has instruction to remedy the problem. Unfortunately, the instruction shows
    how to UNINSTALL Office! The website also suggests that I buy a validated
    copy of Office.

    I do not mind uninstall and reinstall MS Office Pro 2003, but to my
    understanding that the problem will still persist. I searched the internet
    for a solution and saw that there are hacks to go around this "genuine"
    problem. I legally purchased this product, and thus, I want a legal solution
    that Microsoft sanctions.

    Can you help me? Thanks again.

    Andrew



    "Milly Staples [MVP - Outlook]" wrote:

    > What does the error message tell you to do?
    >
    > --
    > Milly Staples [MVP - Outlook]
    >
    > Post all replies to the group to keep the discussion intact.
    > ALWAYS post your Outlook version.
    > How to ask a question: http://support.microsoft.com/KB/555375
    >
    >
    > After furious head scratching, Andrew Lee asked:
    >
    > | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
    > | have been using it ever since then, including several occasions of
    > | updates (up to SP3). For the past two days I have been getting
    > | error messages when I opened an Office application indicating that I
    > | do not have a genuine copy of Office.
    > |
    > | What can I do to LEGITMATELY eliminate this error message? Thanks
    > | for your help.
    > |
    > | Andrew
    >
    >
    > .
    >
     
  5. DL

    DL Flightless Bird

    http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en

    "Andrew Lee" <AndrewLee@discussions.microsoft.com> wrote in message
    news:A28987AB-7020-480E-BD53-6742BAA007FC@microsoft.com...
    > Thanks Milly for your reply.
    >
    > I am not at my home computer which has the "genuine" problem, so I cannot
    > give you the exact wording, but the message essentially states that I do
    > not
    > have a genuine Office and the dialogue box provides two buttons; one
    > button
    > is "remind me later" and the another brings me to a Microsoft website that
    > has instruction to remedy the problem. Unfortunately, the instruction
    > shows
    > how to UNINSTALL Office! The website also suggests that I buy a validated
    > copy of Office.
    >
    > I do not mind uninstall and reinstall MS Office Pro 2003, but to my
    > understanding that the problem will still persist. I searched the
    > internet
    > for a solution and saw that there are hacks to go around this "genuine"
    > problem. I legally purchased this product, and thus, I want a legal
    > solution
    > that Microsoft sanctions.
    >
    > Can you help me? Thanks again.
    >
    > Andrew
    >
    >
    >
    > "Milly Staples [MVP - Outlook]" wrote:
    >
    >> What does the error message tell you to do?
    >>
    >> --
    >> Milly Staples [MVP - Outlook]
    >>
    >> Post all replies to the group to keep the discussion intact.
    >> ALWAYS post your Outlook version.
    >> How to ask a question: http://support.microsoft.com/KB/555375
    >>
    >>
    >> After furious head scratching, Andrew Lee asked:
    >>
    >> | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
    >> | have been using it ever since then, including several occasions of
    >> | updates (up to SP3). For the past two days I have been getting
    >> | error messages when I opened an Office application indicating that I
    >> | do not have a genuine copy of Office.
    >> |
    >> | What can I do to LEGITMATELY eliminate this error message? Thanks
    >> | for your help.
    >> |
    >> | Andrew
    >>
    >>
    >> .
    >>
     
  6. Andrew Lee

    Andrew Lee Flightless Bird

    The link you had provided is the same website that the validation failure
    dialogue box directed me to go. It is a place that provides instruction to
    UNINSTALL Office on my computer and offers an opportunity to buy a validated
    copy.

    Is there a Microsoft phone number available that I use to talk to a tech
    person to have him undo the "genuine" issue from his side? I do not feel
    that I should pay for the service call when the problem is created by
    Microsoft.

    Andrew




    "DL" wrote:

    > http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en
    >
    > "Andrew Lee" <AndrewLee@discussions.microsoft.com> wrote in message
    > news:A28987AB-7020-480E-BD53-6742BAA007FC@microsoft.com...
    > > Thanks Milly for your reply.
    > >
    > > I am not at my home computer which has the "genuine" problem, so I cannot
    > > give you the exact wording, but the message essentially states that I do
    > > not
    > > have a genuine Office and the dialogue box provides two buttons; one
    > > button
    > > is "remind me later" and the another brings me to a Microsoft website that
    > > has instruction to remedy the problem. Unfortunately, the instruction
    > > shows
    > > how to UNINSTALL Office! The website also suggests that I buy a validated
    > > copy of Office.
    > >
    > > I do not mind uninstall and reinstall MS Office Pro 2003, but to my
    > > understanding that the problem will still persist. I searched the
    > > internet
    > > for a solution and saw that there are hacks to go around this "genuine"
    > > problem. I legally purchased this product, and thus, I want a legal
    > > solution
    > > that Microsoft sanctions.
    > >
    > > Can you help me? Thanks again.
    > >
    > > Andrew
    > >
    > >
    > >
    > > "Milly Staples [MVP - Outlook]" wrote:
    > >
    > >> What does the error message tell you to do?
    > >>
    > >> --
    > >> Milly Staples [MVP - Outlook]
    > >>
    > >> Post all replies to the group to keep the discussion intact.
    > >> ALWAYS post your Outlook version.
    > >> How to ask a question: http://support.microsoft.com/KB/555375
    > >>
    > >>
    > >> After furious head scratching, Andrew Lee asked:
    > >>
    > >> | I purchased an OEM version of MS Office Pro 2003 in June 2004, and I
    > >> | have been using it ever since then, including several occasions of
    > >> | updates (up to SP3). For the past two days I have been getting
    > >> | error messages when I opened an Office application indicating that I
    > >> | do not have a genuine copy of Office.
    > >> |
    > >> | What can I do to LEGITMATELY eliminate this error message? Thanks
    > >> | for your help.
    > >> |
    > >> | Andrew
    > >>
    > >>
    > >> .
    > >>

    >
    >
    > .
    >
     

Share This Page