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Microsoft update woes

C

capitan

Flightless Bird
Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
the microsoft update site after a fresh reboot, it shows 54 updates for
me to download and install, but after downloading them, they fail to
update everytime. And it does not give me an error code to google for
or anything. All it says is

"Problem: A problem on your computer is preventing updates from being
downloaded or installed
Solution: To fix the problem, try installing the updates again. If that
doesn't work, use the
Troubleshooter to try solve the problem."

When I click on the troubleshooter link, it just takes me to a blank
knowledgebase screen. Can someone suggest how I can get updates working
again? Thanks.
 
M

MowGreen

Flightless Bird
capitan wrote:
> Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
> the microsoft update site after a fresh reboot, it shows 54 updates for
> me to download and install, but after downloading them, they fail to
> update everytime. And it does not give me an error code to google for or
> anything. All it says is
>
> "Problem: A problem on your computer is preventing updates from being
> downloaded or installed
> Solution: To fix the problem, try installing the updates again. If that
> doesn't work, use the
> Troubleshooter to try solve the problem."
>
> When I click on the troubleshooter link, it just takes me to a blank
> knowledgebase screen. Can someone suggest how I can get updates working
> again? Thanks.

First, try configuring the system to Clean boot so as to rule out any
interference from 3rd party software -

How to configure Windows XP to start in a clean boot state
http://support.microsoft.com/kb/310353

NOTE: All 3rd party firewalls will be Disabled in the Clean boot state.
Open Control Panel > Windows Firewall to ensure the native XP firewall
is now On.

Open Internet Explorer. Click Tools > Windows Update. When the site is
done initializing, click the Custom button.
See if the updates install now.
If no joy, close IE.

Please copy and paste at least the *last* 50 or so lines of the
WindowsUpdate.log into your reply -

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


MowGreen
================
*-343-* FDNY
Never Forgotten
================

"Security updates should *never* have *non-security content* prechecked
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 1:31 PM, MowGreen wrote:
> capitan wrote:
>> Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
>> the microsoft update site after a fresh reboot, it shows 54 updates for
>> me to download and install, but after downloading them, they fail to
>> update everytime. And it does not give me an error code to google for or
>> anything. All it says is
>>
>> "Problem: A problem on your computer is preventing updates from being
>> downloaded or installed
>> Solution: To fix the problem, try installing the updates again. If that
>> doesn't work, use the
>> Troubleshooter to try solve the problem."
>>
>> When I click on the troubleshooter link, it just takes me to a blank
>> knowledgebase screen. Can someone suggest how I can get updates working
>> again? Thanks.
>
> First, try configuring the system to Clean boot so as to rule out any
> interference from 3rd party software -
>
> How to configure Windows XP to start in a clean boot state
> http://support.microsoft.com/kb/310353
>
> NOTE: All 3rd party firewalls will be Disabled in the Clean boot state.
> Open Control Panel > Windows Firewall to ensure the native XP firewall
> is now On.
>
> Open Internet Explorer. Click Tools > Windows Update. When the site is
> done initializing, click the Custom button.
> See if the updates install now.
> If no joy, close IE.
>
> Please copy and paste at least the *last* 50 or so lines of the
> WindowsUpdate.log into your reply -
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> "Security updates should *never* have *non-security content* prechecked

Hi Mow, here is the log:

2010-08-17 13:33:31:205 1072 3f0 AU #############
2010-08-17 13:33:33:267 1072 3f0 AU ## START ## AU: Search for updates
2010-08-17 13:33:33:267 1072 3f0 AU #########
2010-08-17 13:33:33:283 1072 3f0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {8FAEEDC6-533A-4FAF-9CAF-1B113E1FEB52}]
2010-08-17 13:33:33:283 1072 598 Agent *************
2010-08-17 13:33:33:283 1072 598 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2010-08-17 13:33:33:283 1072 598 Agent *********
2010-08-17 13:33:33:283 1072 598 Agent * Online = No; Ignore download
priority = No
2010-08-17 13:33:33:283 1072 598 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2010-08-17 13:33:33:283 1072 598 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-08-17 13:33:33:283 1072 598 Agent * Search Scope = {Machine}
2010-08-17 13:33:39:814 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {59CA09DB-A3BF-4ADD-858F-35A8B4176C33}.102,
hr = 8004100E
2010-08-17 13:33:39:861 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {7EA9CC30-C65E-47D2-93BA-45CFBDD53470}.101,
hr = 8004100E
2010-08-17 13:33:43:330 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {B77CAE69-7403-49E0-AC1C-BB9A76E8D4B6}.100,
hr = 8004100E
2010-08-17 13:33:48:299 1072 f88 Agent * WARNING: Exit code = 0x80240020
2010-08-17 13:33:48:299 1072 f88 Agent *********
2010-08-17 13:33:48:299 1072 f88 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2010-08-17 13:33:48:299 1072 f88 Agent *************
2010-08-17 13:33:48:299 1072 f88 Agent WARNING: WU client failed
installing updates with error 0x80240020
2010-08-17 13:33:49:643 976 554 COMAPI >>-- RESUMED -- COMAPI:
Install [ClientId = MicrosoftUpdate]
2010-08-17 13:33:49:643 976 554 COMAPI - Install call failed
2010-08-17 13:33:49:643 976 554 COMAPI - Reboot required = No
2010-08-17 13:33:49:643 976 554 COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80240020
2010-08-17 13:33:49:643 976 554 COMAPI ---------
2010-08-17 13:33:49:643 976 554 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2010-08-17 13:33:49:643 976 554 COMAPI -------------
2010-08-17 13:33:50:455 976 ed4 COMAPI WARNING: Operation failed due to
earlier error, hr=80240020
2010-08-17 13:33:50:455 1072 8d4 Service WARNING:
GetUserTokenFromSessionId failed with error 800704dd for session 0
2010-08-17 13:33:50:471 1072 560 Service WARNING:
GetUserTokenFromSessionId failed with error 800704dd for session 0
2010-08-17 13:33:51:330 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {2C288ACA-369E-434F-B90E-3A7A43B10E0D}.103,
hr = 8004100E
2010-08-17 13:33:52:877 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {2F5A8774-2C8B-480B-AAE7-9CB80D50DCAA}.100,
hr = 8004100E
2010-08-17 13:33:52:893 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {1A7B2C8A-9D47-466E-B0DE-16687016E984}.101,
hr = 8004100E
2010-08-17 13:33:54:034 1072 8d4 Service WARNING:
GetUserTokenFromSessionId failed with error 800704dd for session 0
2010-08-17 13:33:55:502 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {6520AB70-3C63-4E2C-B9E4-C5DCA3EAFB26}.100,
hr = 8004100E
2010-08-17 13:33:55:502 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {38CBD5D0-A871-4D93-9412-DA123D59BDE8}.101,
hr = 8004100E
2010-08-17 13:33:55:534 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {4BBB67F9-482A-47B0-8BDC-482FD7BEEA59}.101,
hr = 8004100E
2010-08-17 13:33:55:549 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {3166436D-E837-47B8-88CF-C9A088FF071C}.101,
hr = 8004100E
2010-08-17 13:33:55:580 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {BF52552A-0BEA-4F15-B760-C9467EA007A5}.100,
hr = 8004100E
2010-08-17 13:33:57:299 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {33B628F3-6B35-4942-988B-7F82D182B18B}.100,
hr = 8004100E
2010-08-17 13:33:57:424 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {65762C7B-2F77-403C-AAB1-93C90DB2046E}.100,
hr = 8004100E
2010-08-17 13:34:01:081 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {A8111ECB-F970-4634-A808-4E007A8A1034}.103,
hr = 8004100E
2010-08-17 13:34:03:643 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {99BB24B8-134D-4A6A-9D0B-CBABDC4C90FC}.100,
hr = 8004100E
2010-08-17 13:34:04:706 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {B1722551-8098-448D-A676-AD70CF9BDFFF}.105,
hr = 8004100E
2010-08-17 13:34:09:800 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {5732ACA4-4CE2-497B-AFB7-4DB0B4261E01}.104,
hr = 8004100E
2010-08-17 13:34:10:862 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {A78A8C5A-9922-41D4-B83D-472B39AC43C7}.100,
hr = 8004100E
2010-08-17 13:34:10:909 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {EAFF9C27-6E3E-4446-977D-E15851FCE0C8}.100,
hr = 8004100E
2010-08-17 13:34:12:503 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {F6A93A22-0ED3-42CF-B114-CCCFA65B9E2A}.101,
hr = 8004100E
2010-08-17 13:34:14:347 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {DF289C01-1BF6-4D58-BA7D-B7A8953BE801}.104,
hr = 8004100E
2010-08-17 13:34:14:347 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {3065E682-91E2-4FD2-9561-043154EBD6E1}.101,
hr = 8004100E
2010-08-17 13:34:14:378 1072 598 Agent WARNING: Failed to evaluate
Installable rule, updateId = {18D1BBB9-C7A5-4137-8F01-887CE9AD64B1}.100,
hr = 8004100E
2010-08-17 13:34:18:519 1072 598 Agent Update
{0162A7A8-01E2-416F-ADCB-2C68141A7183}.104 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent * Added update
{A2A1D3B3-C228-45AD-9175-566E7DD41DD1}.101 to search result
2010-08-17 13:34:18:519 1072 598 Agent Update
{D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.104 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{41D1F3CB-6ABF-4AF8-BBB2-FD19E6501524}.102 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{F07072C5-7ED2-4DE7-96DC-DA5EFF556032}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{B48F66BD-A6A7-465F-98A1-E91377B6DA59}.103 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{63208829-EBE9-43E3-9991-11FAC571CFC3}.102 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{18FF64AE-A416-4268-91F9-D346CBA88A79}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent * Added update
{A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.107 to search result
2010-08-17 13:34:18:519 1072 598 Agent Update
{0D9F9D74-6C5F-4457-ACB2-FD457886FE5C}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{38942B2D-E662-490B-8A67-D69BB73D28E3}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{ED0D80A2-7BFA-42F8-969C-095AAB76165C}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{98A22AEF-1FD9-4047-86BB-328AA18D039E}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{BBF29408-FE2D-4ADB-B9DA-AF6245B16E42}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent * Added update
{8DFF5C4D-49B4-4082-871D-9DE75A8CE693}.101 to search result
2010-08-17 13:34:18:519 1072 598 Agent Update
{57ADACC9-C673-40B7-A946-6671AB71AD23}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:519 1072 598 Agent Update
{1623B5B1-C485-4360-B79F-0D1AFFB0FFB2}.102 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{7FEFA893-2E73-4ABC-B5FF-9AE61EB851EC}.106 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{92E1FB7B-4FD9-4969-BFF4-67462E20A60F}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{9A791585-5361-4B8F-87D6-CC20B0139180}.102 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{E00B2634-BEF9-4C32-B2BF-DEAF7D7221E4}.101 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{BA8DEE6F-5B12-4AF9-96F5-2744DC9B786A}.102 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{40256B75-9C7B-458C-9055-F331318B15D3}.100 to search result
2010-08-17 13:34:18:534 1072 598 Agent Update
{4DF9E362-290E-43A3-8FEA-387632D1E2B3}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{00BAC3AA-01E9-4CED-B248-91FAD56485CE}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{E6055D56-AC06-415D-B0F5-62047FCC54AF}.103 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{C903F14B-CB70-4458-A8BD-022FFFD0C598}.105 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{9AF2C708-E83D-45C3-9210-4FB42631A361}.102 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{50866F13-044C-4A89-B859-2BEC89EAB724}.103 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{4E46CAF9-4849-40CC-84FC-20F0FB21C6A5}.101 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{31E37C89-7C4A-4CE0-85D1-28A8E947CB5F}.104 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{25F5FF4A-1EBF-4ABF-9B11-A76A8801E47D}.103 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{1CA0F96B-654B-4CC1-992C-7064B5C70EB4}.103 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent Update
{14FB394A-AF3B-4800-8187-D5CC01C74985}.103 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{AC4180ED-FA59-470C-B7BE-9C94A878634E}.101 to search result
2010-08-17 13:34:18:534 1072 598 Agent Update
{398B9640-E362-4C75-B4C6-8BF492CD234E}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{E1AB7E5D-82C8-45F4-9D85-1C0636469529}.100 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{CEF35DD3-298D-4D2A-AE6A-5D9FE7A6A1D6}.102 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{F45F3C72-427B-4889-A627-836244BF1CE1}.101 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{81D0AF30-0B70-48C1-AFC8-1ECDA517D66E}.101 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{1B90D9AA-16E1-4A0D-9A42-BC317948E8E7}.101 to search result
2010-08-17 13:34:18:534 1072 598 Agent Update
{B0EB6BE9-8C12-492B-9115-A565C7B4BE5A}.102 is pruned out due to
potential supersedence
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{2D7E06C5-3D12-4A9D-A9B5-6A7CB05A2798}.102 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{219BF365-1EFF-4C9B-83F1-C173C713501B}.102 to search result
2010-08-17 13:34:18:534 1072 598 Agent * Added update
{A7686A33-7AEF-4EC6-A399-0AA0C45AAA21}.101 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{CB760D66-98ED-4E8B-BA04-8EC6FD941210}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{F519F24D-2F46-4F4B-B7CC-68FCD10C4618}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{B09A9A67-E9F4-4F1E-81E2-115E47E95AB4}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{23491AFE-537E-4684-9D10-895516D6FAE7}.104 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{BA41845B-5933-4CD4-A6F6-F7CC54B1F49F}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{F2ED7135-ECFB-4211-BC30-1D5944BA286B}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{E4D39E6D-1F95-4C89-B7C3-B40FD752BACF}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{60151972-2652-43AD-A0E4-9D12F989DC3C}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{A6BD61A7-CC63-4068-8510-AA5268FB03E8}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{330D3AC6-6D35-4F03-9483-AFBA749884FB}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent Update
{C0D67223-8F3C-44C9-BB0B-76F77F31676D}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{99FEC317-44CD-40B4-B67E-94C840510983}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent Update
{3518CC0E-3AA0-4800-B817-739E0C3C11ED}.100 is pruned out due to
potential supersedence
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{185315D8-AA13-43C9-AB29-0CCB562471DC}.107 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{DAC23C2D-C92D-4301-A516-C0F407ABFE7E}.104 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{FA6E4025-F239-4137-9FD8-BA1022974754}.103 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{1634AA26-C764-43A2-A910-6795A71C14C0}.105 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{82CA6AD8-CDD1-4161-8341-A607CA984B84}.104 to search result
2010-08-17 13:34:18:550 1072 598 Agent Update
{F84FBE62-1E2F-4ED6-9AFC-D89A58E2F85C}.111 is pruned out due to
potential supersedence
2010-08-17 13:34:18:550 1072 598 Agent Update
{7B0A6317-1C69-45CC-9F27-238847E46A8F}.105 is pruned out due to
potential supersedence
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{C86B1CC2-268B-48A6-B2F9-0A6DCA0116CB}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{18072BD1-84D7-4CEF-A069-808512A8A76D}.108 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{E193311B-1D69-4AEA-BAB5-D736EE07D790}.105 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{F411210C-8C53-4CF7-8E46-8CB75BD9BAD6}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{00D85107-006B-4CE2-A4CD-947D37B7EF3B}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{DC17765A-6814-47AD-9F54-5BFBCBF95FB0}.100 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{8328C689-B157-4AFC-B181-915023070C4A}.101 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{8DCB7132-CCC5-4620-9D8D-331B0701EB2F}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{872236CF-BCDD-413C-AA70-F1EF4DE58294}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{D59B870E-908C-4364-9764-13E859E01C56}.102 to search result
2010-08-17 13:34:18:550 1072 598 Agent * Added update
{4C43DB81-F9DF-4E41-A276-B392587515D3}.101 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{6631D68D-C76F-4BA1-8557-A9373F8D6809}.103 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{542E8E5E-5C3C-4F27-B302-039392AC3F4B}.100 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{E879EE15-340D-442C-B8A4-CF91D18C1B6B}.100 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{914207C8-1E32-4E4E-ACEE-7EBDCE4568B2}.100 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{D9F49D05-AC6D-4A2A-8150-D2B4B730DEED}.100 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{5511B5E8-75F8-4DA2-86BF-D9C532BBF31C}.103 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{2343C073-562E-46DB-80CA-9FE0221D4767}.103 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{485C9E2C-0DF1-4F96-A1C6-14D81F4C4153}.102 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{320BF490-CBB3-4A80-95CC-A81CA6E02E43}.102 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{D80183F4-F71C-41E8-B894-AFE00C7265D5}.103 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{30256B92-6A28-4A9C-848F-B1ABA7BFD7CB}.103 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Added update
{AC8F2B64-089C-4EEA-87B4-5D381FBA496E}.102 to search result
2010-08-17 13:34:18:565 1072 598 Agent * Found 54 updates and 59
categories in search; evaluated appl. rules of 1099 out of 2515 deployed
entities
2010-08-17 13:34:18:565 1072 598 Agent *********
2010-08-17 13:34:18:565 1072 598 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2010-08-17 13:34:18:565 1072 598 Agent *************
2010-08-17 13:34:18:597 1072 698 AU >>## RESUMED ## AU: Search for
updates [CallId = {8FAEEDC6-533A-4FAF-9CAF-1B113E1FEB52}]
2010-08-17 13:34:18:722 1072 698 AU # 54 updates detected
2010-08-17 13:34:18:737 1072 698 AU #########
2010-08-17 13:34:18:737 1072 698 AU ## END ## AU: Search for updates
[CallId = {8FAEEDC6-533A-4FAF-9CAF-1B113E1FEB52}]
2010-08-17 13:34:18:737 1072 698 AU #############
2010-08-17 13:34:18:737 1072 698 AU Featured notifications is disabled.
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 12:26 PM, Thee Chicago Wolf [MVP] wrote:
>> Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
>> the microsoft update site after a fresh reboot, it shows 54 updates for
>> me to download and install, but after downloading them, they fail to
>> update everytime. And it does not give me an error code to google for
>> or anything. All it says is
>>
>> "Problem: A problem on your computer is preventing updates from being
>> downloaded or installed
>> Solution: To fix the problem, try installing the updates again. If that
>> doesn't work, use the
>> Troubleshooter to try solve the problem."
>>
>> When I click on the troubleshooter link, it just takes me to a blank
>> knowledgebase screen. Can someone suggest how I can get updates working
>> again? Thanks.
>
> See if installing either or both the Windows Update Agent and Windows
> Installer 4.5 help you out any.
>
> http://support.microsoft.com/kb/949104
> http://www.microsoft.com/downloads/...6f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
>
> Let us know if it helps.
>
> - Thee Chicago Wolf [MVP]

Hi Wolf, thanks for the reply. I installed the windows installer 4.5
and going to the WU site does not install the WU agent. So I searched
for it at MS downloads site, but it did not come up in the results, only
security updates for it came up in the results. Updates still failed to
install. Any other suggestions? Thanks.
 
C

Cheng Heng

Flightless Bird
MowGreen wrote:
>

> First, try configuring the system to Clean boot so as to rule out any
> interference from 3rd party software -
>
> How to configure Windows XP to start in a clean boot state
> http://support.microsoft.com/kb/310353
>
> NOTE: All 3rd party firewalls will be Disabled in the Clean boot state.
> Open Control Panel > Windows Firewall to ensure the native XP firewall
> is now On.
>

Ignore this muppet because it is foolhardy to disable firewall and
antispyware/antivirus software.

For your problems, you need to delete everything from your
software Distribution Folder and the easiest way to do this, as
recommended on these newsgroups, is to boot into safe mode and
then go to:

<C:/WINDOWS\SoftwareDistribution>

Delete everything and then reboot the system in the normal way.

You will get all the missing updates immediately.

This muppet is using a sledge hammer to crack a nut and in doing
so opening up your defenses for other kinds of attack.

Hope this helps and two fingers to MVPs who will be an endangered
species from this October.
 
M

MowGreen

Flightless Bird
Cheng Heng wrote:
> Ignore this muppet because it is foolhardy to disable firewall and
> antispyware/antivirus software.

You're a dead wrong, *troll*. The native XP firewall is now On and as
long as the OP's system doesn't visit any other site other then Windows
Update there is *no* risk to the system. NONE !

There is absolutely no logical reason to start with the deletion of
SoftwareDistribution if a 3rd party process is causing the updating
issue with *Windows* Update. XP systems that are opted into *Microsoft*
Update *do* experience the non-responsive issue.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

"Security updates should *never* have *non-security content* prechecked
 
M

MowGreen

Flightless Bird
The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
wrote:
> 2010-08-17 13:33:43:330 1072 598 Agent WARNING: Failed to
> evaluate Installable rule, updateId =
> {B77CAE69-7403-49E0-AC1C-BB9A76E8D4B6}.100, hr = 8004100E
> 2010-08-17 13:33:48:299 1072 f88 Agent * WARNING: Exit
> code = 0x80240020
> 2010-08-17 13:33:49:643 976 554 COMAPI -- END --
> COMAPI: Install [ClientId = MicrosoftUpdate]
> 2010-08-17 13:33:50:471 1072 560 Service WARNING:
> GetUserTokenFromSessionId failed with error 800704dd for session 0

The system is opted in to Microsoft Update (MU). Apparently, older XP
systems with 512 MB of RAM are experiencing this non-responsive issue.
You can choose to opt out of MU but you will have to visit MU with
Internet Explorer, wait for the page to finally load, then click the
Change settings link in the left frame.
Scroll down the page to the bottom to find where the system can be opted
out of MU.

*No* updates other then for the XP itself will be offered by Windows
Update. So, suggest you try the following first and then opt out of MU last.


0x80240020 - This problem occurs if the Automatic Updates service cannot
impersonate the logged-on user to finish downloading and installing the
update.

0x8004100E - This is a Windows Management Instrumentation message
indicating that the namespace specified cannot be located.
One issue may be that the registry value is incorrect or missing.
" To resolve this behavior, check the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Wbem\Scripting
The default namespace value should have the value data of root\cimv2. "

For the 800704dd message, please see this KB which also cites the
0x80240020 message - http://support.microsoft.com/kb/910341

See 'Section B: Windows Server 2003 and Windows XP' to verify the
registry entries.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

"Security updates should *never* have *non-security content* prechecked
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 2:54 PM, Thee Chicago Wolf [MVP] wrote:
> On Tue, 17 Aug 2010 13:50:25 -0500, The poster formerly known as 'The
> Poster Formerly Known as Nina DiBoy'<me951@privacy.com> wrote:
>
>> On 8/17/2010 12:26 PM, Thee Chicago Wolf [MVP] wrote:
>>>> Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
>>>> the microsoft update site after a fresh reboot, it shows 54 updates for
>>>> me to download and install, but after downloading them, they fail to
>>>> update everytime. And it does not give me an error code to google for
>>>> or anything. All it says is
>>>>
>>>> "Problem: A problem on your computer is preventing updates from being
>>>> downloaded or installed
>>>> Solution: To fix the problem, try installing the updates again. If that
>>>> doesn't work, use the
>>>> Troubleshooter to try solve the problem."
>>>>
>>>> When I click on the troubleshooter link, it just takes me to a blank
>>>> knowledgebase screen. Can someone suggest how I can get updates working
>>>> again? Thanks.
>>>
>>> See if installing either or both the Windows Update Agent and Windows
>>> Installer 4.5 help you out any.
>>>
>>> http://support.microsoft.com/kb/949104
>>> http://www.microsoft.com/downloads/...6f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
>>>
>>> Let us know if it helps.
>>>
>>> - Thee Chicago Wolf [MVP]
>>
>> Hi Wolf, thanks for the reply. I installed the windows installer 4.5
>> and going to the WU site does not install the WU agent. So I searched
>> for it at MS downloads site, but it did not come up in the results, only
>> security updates for it came up in the results. Updates still failed to
>> install. Any other suggestions? Thanks.
>
> Windows Update Agent is here:
> http://download.windowsupdate.com/w...one/7.4.7600.226/windowsupdateagent30-x86.exe
>
> - Thee Chicago Wolf [MVP]

Thanks! I downloaded and ran this but it says "Install is not needed
since windows update agent is already installed" Unfortunately updates
still not working either.
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 1:54 PM, Cheng Heng wrote:
<snip>
>
> For your problems, you need to delete everything from your
> software Distribution Folder and the easiest way to do this, as
> recommended on these newsgroups, is to boot into safe mode and
> then go to:
>
> <C:/WINDOWS\SoftwareDistribution>
>
> Delete everything and then reboot the system in the normal way.
>
> You will get all the missing updates immediately.
>
> This muppet is using a sledge hammer to crack a nut and in doing
> so opening up your defenses for other kinds of attack.
>
> Hope this helps and two fingers to MVPs who will be an endangered
> species from this October.

Thanks for the reply/ I went through this process, and re-downloaded
all the updates, and it still fails to install.
 
P

PA Bear [MS MVP]

Flightless Bird
54 updates?! /Yowza/ !!

Did you just install SP3 or possibly a Repair Install of WinXP for some
reason?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(nother) Norton or McAfee application ever been installed on the
computer?

Did a Norton or McAfee free-trial come preinstalled on the computer when you
bought it? (Doesn't matter if you never used or Activated it.)


capitan wrote:
> Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
> the microsoft update site after a fresh reboot, it shows 54 updates for
> me to download and install, but after downloading them, they fail to
> update everytime. And it does not give me an error code to google for
> or anything. All it says is
>
> "Problem: A problem on your computer is preventing updates from being
> downloaded or installed
> Solution: To fix the problem, try installing the updates again. If that
> doesn't work, use the
> Troubleshooter to try solve the problem."
>
> When I click on the troubleshooter link, it just takes me to a blank
> knowledgebase screen. Can someone suggest how I can get updates working
> again? Thanks.
 
P

PA Bear [MS MVP]

Flightless Bird
The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
wrote:
<snip>
> Hi Mow, here is the log:
<snip>

Uh..., who are you and what did you do with OP "capitan?"
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 3:35 PM, MowGreen wrote:
> The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
> wrote:
>> 2010-08-17 13:33:43:330 1072 598 Agent WARNING: Failed to
>> evaluate Installable rule, updateId =
>> {B77CAE69-7403-49E0-AC1C-BB9A76E8D4B6}.100, hr = 8004100E
>> 2010-08-17 13:33:48:299 1072 f88 Agent * WARNING: Exit
>> code = 0x80240020
>> 2010-08-17 13:33:49:643 976 554 COMAPI -- END --
>> COMAPI: Install [ClientId = MicrosoftUpdate]
>> 2010-08-17 13:33:50:471 1072 560 Service WARNING:
>> GetUserTokenFromSessionId failed with error 800704dd for session 0
>
> The system is opted in to Microsoft Update (MU). Apparently, older XP
> systems with 512 MB of RAM are experiencing this non-responsive issue.

The machine actually has 1536mb ram, but it is an older machine.

> You can choose to opt out of MU but you will have to visit MU with
> Internet Explorer, wait for the page to finally load, then click the
> Change settings link in the left frame.
> Scroll down the page to the bottom to find where the system can be opted
> out of MU.
>
> *No* updates other then for the XP itself will be offered by Windows
> Update. So, suggest you try the following first and then opt out of MU
> last.
>
>
> 0x80240020 - This problem occurs if the Automatic Updates service cannot
> impersonate the logged-on user to finish downloading and installing the
> update.
>
> 0x8004100E - This is a Windows Management Instrumentation message
> indicating that the namespace specified cannot be located.
> One issue may be that the registry value is incorrect or missing.
> " To resolve this behavior, check the following registry key:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Wbem\Scripting
> The default namespace value should have the value data of root\cimv2. "
>
> For the 800704dd message, please see this KB which also cites the
> 0x80240020 message - http://support.microsoft.com/kb/910341
>
> See 'Section B: Windows Server 2003 and Windows XP' to verify the
> registry entries.
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> "Security updates should *never* have *non-security content* prechecked

Hi again Mow, thanks for your reply. :)

Opting out of MU did not work.

I also checked the reg entry for 0x8004100E and it was correct.

Next, I checked section B of kb910341 and found the SensLogn key with
all of the correct entries under the Notify_Disabled key. So I
replicated it into the Notify Key.

How frustratating, the updates are still not working. :(

What should I try next, thanks to all who are sticking by me to try and
help me fix this problem.
 
M

MowGreen

Flightless Bird
The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
wrote:
> Hi again Mow, thanks for your reply. :)
>
> Opting out of MU did not work.
>
> I also checked the reg entry for 0x8004100E and it was correct.
>
> Next, I checked section B of kb910341 and found the SensLogn key with
> all of the correct entries under the Notify_Disabled key. So I
> replicated it into the Notify Key.
>
> How frustratating, the updates are still not working. :(
>
> What should I try next, thanks to all who are sticking by me to try and
> help me fix this problem.

Howdy the poster formerly known as 'The Poster Formerly Known as Nina
DiBoy',

YW. Did you try updating *after* configuring the system to Clean boot ?
It is very likely that a '3rd party process' is causing interference
with the updating process.

Also, what is the installed antivirus/security suite; was *anything*
detected the last time the system was scanned with the AV ?

'3rd party processes' can be Security software or malware-related.
There's no sense resetting the updating components if Sec software or
even malware is the cause of the non-responsive, failure to update issues.



MowGreen
================
*-343-* FDNY
Never Forgotten
================

"Security updates should *never* have *non-security content* prechecked
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 4:04 PM, PA Bear [MS MVP] wrote:
> The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
> wrote:
> <snip>
>> Hi Mow, here is the log:
> <snip>
>
> Uh..., who are you and what did you do with OP "capitan?"

Sorry for the confusion, I posted from a different server initially.
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 4:01 PM, PA Bear [MS MVP] wrote:
> 54 updates?! /Yowza/ !!
>
> Did you just install SP3 or possibly a Repair Install of WinXP for some
> reason?

Nah, it just doesn't get updated real often.

>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?

Kaspersky 6MP4 for windows workstations. File, mail, web protection are
turned on, anti-spam, anti-hacker (the firewall) and anti-spy are turned
off. It uses the windows firewall. I disable realtime protection when
running updates.

>
> Has a(nother) Norton or McAfee application ever been installed on the
> computer?
>
> Did a Norton or McAfee free-trial come preinstalled on the computer when
> you bought it? (Doesn't matter if you never used or Activated it.)

No to both of the above questions. Thanks for your response.

>
>
> capitan wrote:
>> Hello. I have a WxpSP3 machine w/office 2007 sp2 on it. When I go to
>> the microsoft update site after a fresh reboot, it shows 54 updates for
>> me to download and install, but after downloading them, they fail to
>> update everytime. And it does not give me an error code to google for
>> or anything. All it says is
>>
>> "Problem: A problem on your computer is preventing updates from being
>> downloaded or installed
>> Solution: To fix the problem, try installing the updates again. If that
>> doesn't work, use the
>> Troubleshooter to try solve the problem."
>>
>> When I click on the troubleshooter link, it just takes me to a blank
>> knowledgebase screen. Can someone suggest how I can get updates working
>> again? Thanks.
>
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/17/2010 5:46 PM, MowGreen wrote:
> The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
> wrote:
>> Hi again Mow, thanks for your reply. :)
>>
>> Opting out of MU did not work.
>>
>> I also checked the reg entry for 0x8004100E and it was correct.
>>
>> Next, I checked section B of kb910341 and found the SensLogn key with
>> all of the correct entries under the Notify_Disabled key. So I
>> replicated it into the Notify Key.
>>
>> How frustratating, the updates are still not working. :(
>>
>> What should I try next, thanks to all who are sticking by me to try and
>> help me fix this problem.
>
> Howdy the poster formerly known as 'The Poster Formerly Known as Nina
> DiBoy',
>
> YW. Did you try updating *after* configuring the system to Clean boot ?
> It is very likely that a '3rd party process' is causing interference
> with the updating process.
>
> Also, what is the installed antivirus/security suite; was *anything*
> detected the last time the system was scanned with the AV ?
>
> '3rd party processes' can be Security software or malware-related.
> There's no sense resetting the updating components if Sec software or
> even malware is the cause of the non-responsive, failure to update issues.
>
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> "Security updates should *never* have *non-security content* prechecked


Again, thanks for your reply. Interestingly enough, when I shut it down
for the day yesterday, it had the "Install updates and shut down"
option, so I chose that and it installed 32 of the updates (the ones for
Windows XP). When I booted up this morning, it prompted me to download
the updates for office through AU, so I did and they are now installing.
I guess it just took the changes you suggested that I made plus a few
reboots to fix the problem. Thanks to Mow and PA Bear for the help!
 
P

PA Bear [MS MVP]

Flightless Bird
Did KB981852 install?

The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
wrote:
> On 8/17/2010 5:46 PM, MowGreen wrote:
>> The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
>> wrote:
>>> Hi again Mow, thanks for your reply. :)
>>>
>>> Opting out of MU did not work.
>>>
>>> I also checked the reg entry for 0x8004100E and it was correct.
>>>
>>> Next, I checked section B of kb910341 and found the SensLogn key with
>>> all of the correct entries under the Notify_Disabled key. So I
>>> replicated it into the Notify Key.
>>>
>>> How frustratating, the updates are still not working. :(
>>>
>>> What should I try next, thanks to all who are sticking by me to try and
>>> help me fix this problem.
>>
>> Howdy the poster formerly known as 'The Poster Formerly Known as Nina
>> DiBoy',
>>
>> YW. Did you try updating *after* configuring the system to Clean boot ?
>> It is very likely that a '3rd party process' is causing interference
>> with the updating process.
>>
>> Also, what is the installed antivirus/security suite; was *anything*
>> detected the last time the system was scanned with the AV ?
>>
>> '3rd party processes' can be Security software or malware-related.
>> There's no sense resetting the updating components if Sec software or
>> even malware is the cause of the non-responsive, failure to update
>> issues.
>>
>>
>>
>> MowGreen
>> ================
>> *-343-* FDNY
>> Never Forgotten
>> ================
>>
>> "Security updates should *never* have *non-security content* prechecked
>
>
> Again, thanks for your reply. Interestingly enough, when I shut it down
> for the day yesterday, it had the "Install updates and shut down"
> option, so I chose that and it installed 32 of the updates (the ones for
> Windows XP). When I booted up this morning, it prompted me to download
> the updates for office through AU, so I did and they are now installing.
> I guess it just took the changes you suggested that I made plus a few
> reboots to fix the problem. Thanks to Mow and PA Bear for the help!
 
T

The poster formerly known as 'The Poster Formerly

Flightless Bird
On 8/18/2010 10:00 AM, PA Bear [MS MVP] wrote:
> Did KB981852 install?

Yes it did.

>
> The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
> wrote:
<snip>
>>
>>
>> Again, thanks for your reply. Interestingly enough, when I shut it down
>> for the day yesterday, it had the "Install updates and shut down"
>> option, so I chose that and it installed 32 of the updates (the ones for
>> Windows XP). When I booted up this morning, it prompted me to download
>> the updates for office through AU, so I did and they are now installing.
>> I guess it just took the changes you suggested that I made plus a few
>> reboots to fix the problem. Thanks to Mow and PA Bear for the help!
>
 
C

Cheng Heng

Flightless Bird
MowGreen wrote:
>
> Cheng Heng wrote:
> > Ignore this muppet because it is foolhardy to disable firewall and
> > antispyware/antivirus software.
>
> You're a dead wrong, *troll*. The native XP firewall is now On and as
> long as the OP's system doesn't visit any other site other then Windows
> Update there is *no* risk to the system. NONE !
>


Hey Idiot,

You don't need to visit any other site to be attacked or hacked.
Learn this fact by rote!

Any one correcting you becomes a troll. Very Nice Indeed. How
about anyone giving total and absolute rubbish advice should also
be branded a troll? Good Idea?
 
B

Bob E. Soxx

Flightless Bird

>
>
> Hey Idiot,
>
> You don't need to visit any other site to be attacked or hacked.
> Learn this fact by rote!
>
> Any one correcting you becomes a troll. Very Nice Indeed. How
> about anyone giving total and absolute rubbish advice should also
> be branded a troll? Good Idea?

Actually, you're more of a HoopleHead than a troll.
 
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