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Microsoft Support Telephone Number?

Discussion in 'Windows XP' started by Larry Dighera, Jun 17, 2010.

  1. Larry Dighera

    Larry Dighera Flightless Bird

    Is anyone able to provide a telephone number for Microsoft support?

    Attempting to install an updated Nvidia 790i motherboard driver
    resulted in a system that recognizes input from neither the PS2
    keyboard nor the PS2 mouse, and after the initial Windows XP loading
    screen with the progress bar at the bottom, the screen is black.
    Apparently XP is running from the indications of the hard drive select
    light, and the fact that it seems to go into sleep mode if left
    unattended. But plugging in a USB mouse doesn't seem to do anything
    useful.

    Booting into the Recovery Console from the Windows XP Professional CD
    works, but I have no clue what to do to restore the system to
    functionality. I need the help of a professional familiar enough with
    XP and use of the Recovery Console to walk me through restoring the
    system. And I'm willing to pay for the help.
     
  2. Bickford Shmeckler

    Bickford Shmeckler Flightless Bird

    Start here to get the phone number. And, be sure to have a credit card
    ready.

    http://support.microsoft.com/select/?LN=en-us&x=16&y=8&target=assistance

    "Larry Dighera" <LDighera@att.net> wrote in message
    news:2dnk16dm5u3284f7vgreg6fpthdtg9labp@4ax.com...
    : Is anyone able to provide a telephone number for Microsoft support?
    :
    : Attempting to install an updated Nvidia 790i motherboard driver
    : resulted in a system that recognizes input from neither the PS2
    : keyboard nor the PS2 mouse, and after the initial Windows XP loading
    : screen with the progress bar at the bottom, the screen is black.
    : Apparently XP is running from the indications of the hard drive select
    : light, and the fact that it seems to go into sleep mode if left
    : unattended. But plugging in a USB mouse doesn't seem to do anything
    : useful.
    :
    : Booting into the Recovery Console from the Windows XP Professional CD
    : works, but I have no clue what to do to restore the system to
    : functionality. I need the help of a professional familiar enough with
    : XP and use of the Recovery Console to walk me through restoring the
    : system. And I'm willing to pay for the help.
     
  3. Pegasus [MVP]

    Pegasus [MVP] Flightless Bird

    "Larry Dighera" <LDighera@att.net> wrote in message
    news:2dnk16dm5u3284f7vgreg6fpthdtg9labp@4ax.com...
    > Is anyone able to provide a telephone number for Microsoft support?
    >
    > Attempting to install an updated Nvidia 790i motherboard driver
    > resulted in a system that recognizes input from neither the PS2
    > keyboard nor the PS2 mouse, and after the initial Windows XP loading
    > screen with the progress bar at the bottom, the screen is black.
    > Apparently XP is running from the indications of the hard drive select
    > light, and the fact that it seems to go into sleep mode if left
    > unattended. But plugging in a USB mouse doesn't seem to do anything
    > useful.
    >
    > Booting into the Recovery Console from the Windows XP Professional CD
    > works, but I have no clue what to do to restore the system to
    > functionality. I need the help of a professional familiar enough with
    > XP and use of the Recovery Console to walk me through restoring the
    > system. And I'm willing to pay for the help.


    Have you tried tapping F8 repeatedly during the early boot phase, then
    selecting one of the alternate startup modes such as Safe Mode or Last Known
    Good Configuration?
     
  4. Larry Dighera

    Larry Dighera Flightless Bird

    (800) 936-5700On Thu, 17 Jun 2010 20:14:41 +0200, "Pegasus [MVP]"
    <news@microsoft.com> wrote in <OFn$5jkDLHA.5464@TK2MSFTNGP05.phx.gbl>:

    >"Larry Dighera" <LDighera@att.net> wrote in message
    >news:2dnk16dm5u3284f7vgreg6fpthdtg9labp@4ax.com...
    >> Is anyone able to provide a telephone number for Microsoft support?
    >>
    >> Attempting to install an updated Nvidia 790i motherboard driver
    >> resulted in a system that recognizes input from neither the PS2
    >> keyboard nor the PS2 mouse, and after the initial Windows XP loading
    >> screen with the progress bar at the bottom, the screen is black.
    >> Apparently XP is running from the indications of the hard drive select
    >> light, and the fact that it seems to go into sleep mode if left
    >> unattended. But plugging in a USB mouse doesn't seem to do anything
    >> useful.
    >>
    >> Booting into the Recovery Console from the Windows XP Professional CD
    >> works, but I have no clue what to do to restore the system to
    >> functionality. I need the help of a professional familiar enough with
    >> XP and use of the Recovery Console to walk me through restoring the
    >> system. And I'm willing to pay for the help.

    >
    >Have you tried tapping F8 repeatedly during the early boot phase, then
    >selecting one of the alternate startup modes such as Safe Mode or Last Known
    >Good Configuration?


    Yes. But without use of input devices, it's not very useful.
     
  5. Pegasus [MVP]

    Pegasus [MVP] Flightless Bird

    "Larry Dighera" <LDighera@att.net> wrote in message
    news:4mtk16pelgl098se1b9kq4g906q52p8ivi@4ax.com...
    > (800) 936-5700On Thu, 17 Jun 2010 20:14:41 +0200, "Pegasus [MVP]"
    > <news@microsoft.com> wrote in <OFn$5jkDLHA.5464@TK2MSFTNGP05.phx.gbl>:
    >
    >>"Larry Dighera" <LDighera@att.net> wrote in message
    >>news:2dnk16dm5u3284f7vgreg6fpthdtg9labp@4ax.com...
    >>> Is anyone able to provide a telephone number for Microsoft support?
    >>>
    >>> Attempting to install an updated Nvidia 790i motherboard driver
    >>> resulted in a system that recognizes input from neither the PS2
    >>> keyboard nor the PS2 mouse, and after the initial Windows XP loading
    >>> screen with the progress bar at the bottom, the screen is black.
    >>> Apparently XP is running from the indications of the hard drive select
    >>> light, and the fact that it seems to go into sleep mode if left
    >>> unattended. But plugging in a USB mouse doesn't seem to do anything
    >>> useful.
    >>>
    >>> Booting into the Recovery Console from the Windows XP Professional CD
    >>> works, but I have no clue what to do to restore the system to
    >>> functionality. I need the help of a professional familiar enough with
    >>> XP and use of the Recovery Console to walk me through restoring the
    >>> system. And I'm willing to pay for the help.

    >>
    >>Have you tried tapping F8 repeatedly during the early boot phase, then
    >>selecting one of the alternate startup modes such as Safe Mode or Last
    >>Known
    >>Good Configuration?

    >
    > Yes. But without use of input devices, it's not very useful.


    Indeed but there was a chance that your system might be functional when
    booting into one of the two options I mentioned. Just to be sure - your
    keyboard does let you select Safe Mode, does it?

    You can perform a manual System Restore with the method described here:
    http://support.microsoft.com/kb/307545.
     

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